Toray Pines Care Home

School Lane, Coningsby, Lincoln LN4 4SJ
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9.6 79 Reviews
  • Toray Pines Care Home, Lincoln
Toray Pines specialises in residential and dementia care, as well as having an ideal interior for adults with a physical disability and staff who are trained in dementia care.

Relatives can relax in the knowledge that their loved one is being taken care of in a safe and homely environment, where a friendly team get to know the individual and tailor a service that suits.

The provider has a strong reputation in Lincolnshire, with care teams built upon professionalism, skills and ability, as well as their commitment to quality.
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Care Provided by Toray Pines Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1134

These prices are only a guideline, please contact Toray Pines Care Home to find out the exact price for your requirements.

Contact Toray Pines Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Toray Pines Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (8)

Toray Pines Care Home Reviews (79)

9.6

Toray Pines Care Home has a Review Score of 9.6 (9.643) out of 10, based on 25 reviews in the last 2 years.
Over all time Toray Pines Care Home has 79 reviews.

Overall Experience
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Reviewer Connection to Toray Pines Care Home
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Total of 79, showing 21-40
Review from Karen C (Daughter of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been there for a few years now, and she has been looked after exceptionally well. All the staff are lovely and always approachable.
The manager has always been there to discuss anything, and the food looks and smells amazing.
Under the circumstances, there is always a positive and happy
atmosphere.
Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care HomeThank you so much for your wonderful review. We're thrilled to hear that your mum has been well cared for over the years and that you've had such positive experiences with our staff. It's heartening to know that our team's approachability and dedication have made a significant impact. We're also glad to hear that you've found our manager to be supportive and that the food has met your expectations. Creating a positive and happy atmosphere is something we strive for every day, especially under challenging circumstances. Your kind words mean a lot to us. If there's anything more we can do to continue providing excellent care for your mum, please don't hesitate to let us know. Thank you again for your support and trust.
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Review from S B (Son of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A good, safe home with excellent staff who always put the safety and care of the residents first.
Could look at a system that protects residents' property from other residents. This refers to the dementia unit, so I understand the difficulty. It does however get extremely irritating.
Other than
that, extremely good home that provides a safe space for my dad.
Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care HomeThank you so much for your thoughtful review. We truly appreciate your kind words about our team and the care we provide. Ensuring the safety and well-being of our residents is our top priority, and we're glad to hear that you've found our home to be a safe and nurturing environment for your dad. We understand your concerns regarding the protection of residents' property in the dementia unit. We are constantly looking for ways to improve. Your feedback is invaluable, and we will certainly explore additional measures to safeguard residents' belongings and reduce any inconvenience. Thank you again for your feedback and for trusting us with your father's care. If you have any further suggestions or concerns, please feel free to reach out to us directly.
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Review from N B (Daughter of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has settled in, even now joining some events that are put on in the care home. The staff have been very good with him. The food is good. Everyone is now in a routine of making sure his hearing aids are on him or in his room.
Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care HomeThank you for your wonderful feedback! We're thrilled to hear that your dad has settled in well and is enjoying the events we organise. It's great to know that our team has been attentive and that he's happy with the food. Ensuring his hearing aids are always with him is a priority for us, and we're glad to hear it's making a positive difference. Thank you for sharing your experience and for placing your trust in us!
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Review from V H (Daughter of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum stayed with you in January allowing me to go away for a break. This was the first time Mum had stayed in a home and said she would be happy to stay again. It was nice to have piece of mind and not worry while we were away.
Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care HomeThank you for taking the time to leave us a review, we are so pleased your experience at Toray Pines was a positive one. We are so glad we provided you with peace of mind and look forward to welcoming Mum back to the home in the future.
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Review from R K (Regular Volunteer) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit the care home on a regular basis and always find it clean and welcoming, the staff are helpful and very caring towards residents. We always look forward to visiting and carrying out the church service for the residents.
Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care HomeIt's heartening to hear about your positive experiences at our home. The cleanliness and welcoming atmosphere you consistently find there reflect the dedication of the team to creating a comfortable and homely environment for residents and visitors alike.The caring and helpful nature of the team towards the residents speaks volumes about their commitment to providing exceptional care and support. It's evident that they prioritise the well-being and happiness of those under their care, fostering a sense of warmth and compassion within the community.Thank you for sharing your positive experience.
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Review from J C (Respite Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay, to date, has been very good. Staff are kind and friendly. Food is good.
Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care HomeThank you for sharing your positive feedback regarding your stay with us. We are pleased to hear that your experience has been very good so far.
It's heartening to know that our team has made a positive impression with their kindness and friendliness. Creating a warm and welcoming environment is a priority for us and we're glad to see that reflected in your stay.
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Review from Darren E (Son of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has just completed a 3 week period of respite care while our mum recovered from a hip replacement. The home manager and the team at Toray Pines provide an excellent standard of care, they have been there for Dad when we could not. I wouldn’t hesitate to recommend Toray Pines to anyone who is
looking for care for a loved one whether that is respite or a permanent basis. You have to be a special kind of individual to work in care, you certainly don’t do it for the money. The home manager's team has those special individuals in spades!
Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care HomeWe are truly touched by your heartfelt words regarding the care provided to your dad at Toray Pines. Providing respite care during a recovery period is a crucial service, and we're delighted to hear that the home manager and the team went above and beyond to ensure your dad's well-being. Your recommendation speaks volumes about the quality of care at Toray Pines. It's heartening to know that our team, driven by a genuine passion for their work, made a positive impact during this period. We understand that working in the care industry requires a special kind of dedication, and we are fortunate to have a team of individuals who embody that dedication.
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Review from A D (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care staff are wonderful and management and administration are really helpful with any issues that arise. If there is a negative it's the size of the room that is allocated to our relative. By today's standards, it's really not adequate to meet the needs of a resident who's reliant on hoisting for
all transfers and a wheelchair user. I appreciate the building was probably adequate when it was first built and some rooms are of a higher specification.
Reply from Ellie Wibberley, Marketing and Communications Manager at Toray Pines Care HomeThank you for your feedback, the team work really hard to create a positive environment for everyone who lives and visits us and we are really happy you feel the same way. However, We do have some smaller rooms but we do feel these are adequate in meeting the needs of your loved one. We encourage everyone to give any feedback to the home manager as we do have larger rooms and can look at accommodating your request.
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Review from J R (Son of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Toray Pines since 2001 so I think I am well versed in the care and love she has and is receiving.
The staff have always shown care and compassion towards her and at the outset her dear sister and friend.
As a community the town is very fortunate to have Toray Pines
where os many friends spend their later years. Mum would no longer be with us if it wasn't for the Toray team's care and attention.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care HomeThank you so much for sharing your heartfelt thoughts about Toray Pines. We are honored to have been a part of your mother's life since 2001 and deeply appreciate your long-standing trust in our care.
It warms our hearts to hear about the care and compassion our team has extended not only to your mother but also to her dear sister and friend. Creating a supportive community is at the core of our mission, and we are grateful for the positive impact Toray Pines has had on the lives of your family and friends.
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Review from A B (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm, welcoming home. Staff friendly and good with residents. Management always available if you have any concerns. Would recommend.
Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care HomeThank you for sharing such positive feedback about your experience with the care home. It's heartening to hear that you find it to be a warm and welcoming environment. The friendliness of the team and their good interactions with residents contribute significantly to creating a positive atmosphere. The accessibility of management and their responsiveness to concerns is crucial for ensuring the well-being of residents and the satisfaction of their families. It's great that you feel comfortable reaching out to management when needed.
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Review from J B (Wife of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every time we have visited the staff have always been helpful and courteous. The food is excellent from one husband who did not eat for weeks.
Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care HomeWe greatly appreciate your positive feedback on the helpful and courteous nature of our team at Toray Pines. It's heartening to know that your visits have consistently been met with a high level of service and support. Our team is dedicated to creating a warm and welcoming environment for residents and their families.

It's particularly uplifting to hear about the positive impact on the quality of life, such as improved eating habits, as noted in your comment about the excellent food. We understand the importance of nutrition and strive to provide meals that are not only delicious but also cater to individual needs and preferences.
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Review from Anita P (Partner of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff from maintenance, kitchen, housekeeping, reception, and management and the wonderful hands-on care staff have looked after my family members brilliantly.
If any hiccups happen on the way, if you tell them your concerns they will be taken seriously. Overall a home which is worth considering
for any of your family members.
Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care HomeThank you for your review. We are so pleased you are happy with the exceptional care provided by all team members. We appreciate all feedback and look forward to sharing this review with the team.
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Review from Penelope L (Sister-in-law of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit our sister-in-law weekly and the home is maintained to the highest standard. We are pleased with the care our sister-in-law receives, her room is adequate to her needs. She speaks highly of the food she receives.
Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care HomeThank you for taking the time to leave us a review, all feedback is greatly appreciated. We are very proud of our home and look forward to sharing this positive review with the team.
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Review from Jane C (Daughter of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As is often the case we unfortunately had to seek the support of this care environment when faced with the sudden need for a safe and caring convalescent environment for my elderly parents. The communication was quick, sympathetic and caring and a room was found. We have been well supported and my parents’
increasingly complex needs have been met and they have settled in quickly. Heartfelt thanks to all the team.
Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care HomeThank you very much for your review. We are so pleased you had a positive experience from your first initial contact with the home. We appreciate all feedback and look forward to sharing this review with the team.
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Review from Nigel H (Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean and fresh environment to stay in.
Friendly, efficient and helpful staff.
Plenty of contact with staff during the day.
Food very good.
Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care HomeThank you for taking the time to write us a review. We appreciate all feedback and look forward to sharing this with the team.
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Review from Jackie B (Friend of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring, patient staff. I always arrive to a lovely welcoming atmosphere and leave feeling my friend is in very caring, safe hands.
Meal times are a joy! Served in the lovely, homely, clean dining room or in the bedroom, whichever is preferred, food is excellent quality.
Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care HomeThank you for writing a wonderful review. It means so much to our team members to have happy residents. We pride ourselves on providing exceptional meal times for all. We look forward to sharing this review with the team.
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Review from Jane S (Daughter of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited Toray Pines Care Home on the 31st of March 2023 to discuss my father with the deputy manager, she was superb in reassuring me that they would take on my father's care. This was so appreciated. I moved Dad into the home later that day and we haven't looked back - the care is outstanding, as
are all the staff. Dad has improved immensely since being in their care. I cannot stress enough how wonderful they all are and how much relief I feel knowing he is in their capable hands.
Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care HomeThank you so much for your kind review. We are so pleased your loved one is happy and well cared for at Toray Pines. Our team members work incredibly hard and we look forward to sharing this review with them.
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Review from Joyce A (Daughter of Resident) published on 10 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not recommend Toray Pines enough. The care, love, and 100% dedication they provided to my mother were second to none. They always kept me updated with Mum's progress and were always on hand day and night. My mum spent four years in their excellent care, care that was professional at all times,
which helped and gave us peace of mind. I cannot thank the house manager and his team enough, who all go above and beyond every day.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care HomeThank you for your thoughtful review of Toray Pines. It is a wonderful care home with a warm and caring community. I will pass your comments on to the manager and the team who will be delighted to read you were so happy with the care they provided.
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Review from E G (Daughter of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall good. Sometimes care is lacking, for example, no socks or slippers on residents' feet who are sat for a long time and cannot put them on themselves. Or hair not combed or a drink left in front of them to get cold. Just little things like that, that make all the difference.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care HomeThank you for you review of Toray Pines. We are saddened to hear you have found some aspects of care lacking as we strive to consistently provide the quality care our residents deserve. To this end, I have passed your comments on to the home manager who will look into the points you have raised and invite you to meet with him to discuss this matter. Kind Regards.
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Review from Lucy J (Daughter of Resident) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Perfect!
My dad likes his routines and is unsettled when this routine changes in any way, like going for respite. However, he settled seamlessly into Toray Pines Care Home, received outstanding personal, medical and homely care and returned home talking about how much he had enjoyed his stay.
The
carers are lovely, the food is lovely and the staff are happy meaning the residents are happy. The manager and his staff run a fabulous home with ease. Highly recommended! Thank you for a stress-free week, we would love to return.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care HomeThank you for your fabulous review of Toray Pines. We are delighted you are happy with the care and support and we thank you for entrusting us with the care of your dad. I will pass your comments on to the team who will be overjoyed.
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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Toray Pines Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.643 for Toray Pines Care Home is calculated as follows: ( (200 Excellents x 5) + (83 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 294 Ratings = 4.643
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Toray Pines Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Nicola

Nicola Eadsforth

Job Title: Home Manager Joined: 2025

Introducing Nicola Eadsforth, the newly appointed Manager at Toray Pines!


Nicola joined the team in November 2022 as an Administrator/Receptionist, quickly showcasing her dedication, hard work, and passion for supporting both residents and staff. Thanks to her proven track record, she was proudly promoted to Manager in February 2025.


Nicola brings to her role a wealth of strong organisational skills, exceptional customer service, and a genuine commitment to enhancing the lives of our residents and fostering a positive, supportive environment for the team at Toray Pines.


We’re excited to see Nicola thrive in her new role and continue making a meaningful impact!

Fran

Fran O'Brien

Job Title: Senior Care Assistant Joined: 2013

"I have worked at Toray Pines since 2013 and couldn't be happier. The home is the most amazing community, and we are very much part of the village. Being at Toray Pines is rewarding, our residents feel like my extended family. I wouldn't want to do anything else."

Joanne

Joanne Eason

Job Title: Head Housekeeper Joined: 2009

"I have been with Toray Pines since 2009 and love the fact that all of our residents live in a very clean and safe environment. Or residents are at the heart of all we do and seeing their smiles and hearing their compliments make it all worthwhile. I love my job."

Jo

Jo Johnson

Job Title: Lifestyle Coordinator Joined: 2024

As a Lifestyle Coordinator, I have the pleasure of organizing events and activities within the care home. Collaborating with the team and engaging with residents, I monitor participation and trends to ensure a well-rounded experience that meets their physical and mental needs. Our calendar at Toray Pines now includes exciting new additions such as cooking, dancing, singing, exercise, and community interaction. We are always on the lookout for new experiences to bring to our home.


I am proud to say that each resident is an extended member of our family. It is essential for them to feel loved and supported. My goal is to go above and beyond to enrich the lives of our residents every day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Toray Pines Care Home to verify any information. View our terms and conditions. Toray Pines Care Home has an Enhanced Service - more info.