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Toray Pines Care Home

School Lane, Coningsby, Lincoln, Lincolnshire LN4 4SJ
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Toray Pines Care Home, Lincoln
Toray Pines Care Home, Lincoln
Toray Pines Care Home, Lincoln

Toray Pines specialises in residential and dementia care, as well as having an ideal interior for adults with a physical disability and staff who are trained in dementia care.

Relatives can relax in the knowledge that their loved one is being taken care of in a safe and homely environment, where a friendly team get to know the individual and tailor a service that suits.

The provider has a strong reputation in...  

Care Provided by Toray Pines Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,202N/A

Contact Toray Pines Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Katie Moore(Regional Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (8)
  • Single Rooms with ensuite Wet Room (4)

Toray Pines Care Home Reviews (81)

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9.7

Toray Pines Care Home has a Review Score of 9.7 (9.680) out of 10, based on 22 reviews in the last 2 years. Over all time Toray Pines Care Home has 81 reviews.

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Showing 81 reviews matching selected criteria
Review from L C (Daughter of Resident) published on 6 August 2024 Submitted via Postal Card
Overall Experience

Mum came into Toray Pines for some respite care. She settled so well that we have applied for full-time care. All the carers, second to none, have shown nothing but respect, kindness and understanding of Mum's needs. Even when at her most difficult times they have been so caring. It is a pleasure to visit this wonderful place and see Mum almost back to the Mum I once had. I would recommend this home to anyone. Top class.

Reply from Alicia Bradon, Sales Manager at Toray Pines Care Home

Thank you so much for your wonderful review! We're delighted to hear that your mum settled in so well during her respite care at Toray Pines and that you've decided to stay permanently. Our team are dedicated to showing respect, kindness, and understanding to all our residents, and it's heartening...  

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Review from Loreta B (Granddaughter of Resident) published on 5 August 2024 Submitted via Postal Card
Overall Experience

Visited my nan today and she looks well and I asked if she was happy and she said yes.

Reply from Alicia Bradon, Sales Manager at Toray Pines Care Home

Thank you for sharing your experience! We're so glad to hear that your nan looks well and is happy. It means a lot to us to know that she is content and comfortable. Your feedback is greatly appreciated!

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Review from Karen C (Daughter of Resident) published on 19 June 2024 Submitted via Postal Card
Overall Experience
My mum has been there for a few years now, and she has been looked after exceptionally well. All the staff are lovely and always approachable.
The manager has always been there to discuss anything, and the food looks and smells amazing.

Under the circumstances, there is always a positive and happy atmosphere.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

Thank you so much for your wonderful review. We're thrilled to hear that your mum has been well cared for over the years and that you've had such positive experiences with our staff. It's heartening to know that our team's approachability and dedication have made a significant impact. We're also...  

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Review from S B (Son of Resident) published on 19 June 2024 Submitted via Postal Card
Overall Experience
A good, safe home with excellent staff who always put the safety and care of the residents first.
Could look at a system that protects residents' property from other residents. This refers to the dementia unit, so I understand the difficulty. It does however get extremely irritating.

Other than that, extremely good home that provides a safe space for my dad.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

Thank you so much for your thoughtful review. We truly appreciate your kind words about our team and the care we provide. Ensuring the safety and well-being of our residents is our top priority, and we're glad to hear that you've found our home to be a safe and nurturing environment for your dad....  

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Review from N B (Daughter of Resident) published on 29 May 2024 Submitted via Postal Card
Overall Experience

Dad has settled in, even now joining some events that are put on in the care home. The staff have been very good with him. The food is good. Everyone is now in a routine of making sure his hearing aids are on him or in his room.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

Thank you for your wonderful feedback! We're thrilled to hear that your dad has settled in well and is enjoying the events we organise. It's great to know that our team has been attentive and that he's happy with the food. Ensuring his hearing aids are always with him is a priority for us, and...  

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Review from V H (Daughter of Resident) published on 15 April 2024 Submitted via Postal Card
Overall Experience

My mum stayed with you in January allowing me to go away for a break. This was the first time Mum had stayed in a home and said she would be happy to stay again. It was nice to have piece of mind and not worry while we were away.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

Thank you for taking the time to leave us a review, we are so pleased your experience at Toray Pines was a positive one. We are so glad we provided you with peace of mind and look forward to welcoming Mum back to the home in the future.

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Review from R K (Regular Volunteer) published on 26 March 2024 Submitted via Postal Card
Overall Experience

We visit the care home on a regular basis and always find it clean and welcoming, the staff are helpful and very caring towards residents. We always look forward to visiting and carrying out the church service for the residents.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

It's heartening to hear about your positive experiences at our home. The cleanliness and welcoming atmosphere you consistently find there reflect the dedication of the team to creating a comfortable and homely environment for residents and visitors alike.The caring and helpful nature of the team...  

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Review from J C (Respite Resident) published on 26 January 2024 Submitted via Postal Card
Overall Experience

My stay, to date, has been very good. Staff are kind and friendly. Food is good.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home
Thank you for sharing your positive feedback regarding your stay with us. We are pleased to hear that your experience has been very good so far.

It's heartening to know that our team has made a positive impression with their kindness and friendliness. Creating a warm and welcoming environment is a priority for us and we're glad to see that reflected in your stay.

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Review from Darren E (Son of Resident) published on 18 January 2024 Submitted via Website
Overall Experience

My dad has just completed a 3 week period of respite care while our mum recovered from a hip replacement. The home manager and the team at Toray Pines provide an excellent standard of care, they have been there for Dad when we could not. I wouldn’t hesitate to recommend Toray Pines to anyone who is looking for care for a loved one whether that is respite or a permanent basis. You have to be a special kind of individual to work in care, you certainly don’t do it for the money. The home manager's team has those special individuals in spades!

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

We are truly touched by your heartfelt words regarding the care provided to your dad at Toray Pines. Providing respite care during a recovery period is a crucial service, and we're delighted to hear that the home manager and the team went above and beyond to ensure your dad's well-being. Your...  

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Review from A D (Daughter of Resident) published on 8 January 2024 Submitted via Website
Overall Experience

The care staff are wonderful and management and administration are really helpful with any issues that arise. If there is a negative it's the size of the room that is allocated to our relative. By today's standards, it's really not adequate to meet the needs of a resident who's reliant on hoisting for all transfers and a wheelchair user. I appreciate the building was probably adequate when it was first built and some rooms are of a higher specification.

Reply from Ellie Wibberley, Marketing and Communications Manager at Toray Pines Care Home

Thank you for your feedback, the team work really hard to create a positive environment for everyone who lives and visits us and we are really happy you feel the same way. However, We do have some smaller rooms but we do feel these are adequate in meeting the needs of your loved one. We encourage...  

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Review from J R (Son of Resident) published on 3 January 2024 Submitted via Postal Card
Overall Experience
My mother has been a resident at Toray Pines since 2001 so I think I am well versed in the care and love she has and is receiving.
The staff have always shown care and compassion towards her and at the outset her dear sister and friend.

As a community the town is very fortunate to have Toray Pines where os many friends spend their later years. Mum would no longer be with us if it wasn't for the Toray team's care and attention.

Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home
Thank you so much for sharing your heartfelt thoughts about Toray Pines. We are honored to have been a part of your mother's life since 2001 and deeply appreciate your long-standing trust in our care.

It warms our hearts to hear about the care and compassion our team has extended not only to your...  

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Review from A B (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card
Overall Experience

A warm, welcoming home. Staff friendly and good with residents. Management always available if you have any concerns. Would recommend.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

Thank you for sharing such positive feedback about your experience with the care home. It's heartening to hear that you find it to be a warm and welcoming environment. The friendliness of the team and their good interactions with residents contribute significantly to creating a positive atmosphere....  

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Review from J B (Wife of Resident) published on 4 December 2023 Submitted via Postal Card
Overall Experience

Every time we have visited the staff have always been helpful and courteous. The food is excellent from one husband who did not eat for weeks.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

We greatly appreciate your positive feedback on the helpful and courteous nature of our team at Toray Pines. It's heartening to know that your visits have consistently been met with a high level of service and support. Our team is dedicated to creating a warm and welcoming environment for residents...  

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Review from Anita P (Partner of Resident) published on 18 October 2023 Submitted via Website
Overall Experience
The staff from maintenance, kitchen, housekeeping, reception, and management and the wonderful hands-on care staff have looked after my family members brilliantly.

If any hiccups happen on the way, if you tell them your concerns they will be taken seriously. Overall a home which is worth considering for any of your family members.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

Thank you for your review. We are so pleased you are happy with the exceptional care provided by all team members. We appreciate all feedback and look forward to sharing this review with the team.

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Review from Penelope L (Sister-in-law of Resident) published on 13 September 2023 Submitted via Postal Card
Overall Experience

We visit our sister-in-law weekly and the home is maintained to the highest standard. We are pleased with the care our sister-in-law receives, her room is adequate to her needs. She speaks highly of the food she receives.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

Thank you for taking the time to leave us a review, all feedback is greatly appreciated. We are very proud of our home and look forward to sharing this positive review with the team.

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Review from Jane C (Daughter of Resident) published on 13 September 2023 Submitted via Website
Overall Experience

As is often the case we unfortunately had to seek the support of this care environment when faced with the sudden need for a safe and caring convalescent environment for my elderly parents. The communication was quick, sympathetic and caring and a room was found. We have been well supported and my parents’ increasingly complex needs have been met and they have settled in quickly. Heartfelt thanks to all the team.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

Thank you very much for your review. We are so pleased you had a positive experience from your first initial contact with the home. We appreciate all feedback and look forward to sharing this review with the team.

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Review from Nigel H (Resident / Service User) published on 20 July 2023 Submitted via Postal Card
Overall Experience
Clean and fresh environment to stay in.
Friendly, efficient and helpful staff.
Plenty of contact with staff during the day.

Food very good.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

Thank you for taking the time to write us a review. We appreciate all feedback and look forward to sharing this with the team.

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Review from Jackie B (Friend of Resident) published on 19 July 2023 Submitted via Postal Card
Overall Experience
Very caring, patient staff. I always arrive to a lovely welcoming atmosphere and leave feeling my friend is in very caring, safe hands.

Meal times are a joy! Served in the lovely, homely, clean dining room or in the bedroom, whichever is preferred, food is excellent quality.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

Thank you for writing a wonderful review. It means so much to our team members to have happy residents. We pride ourselves on providing exceptional meal times for all. We look forward to sharing this review with the team.

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Review from Jane S (Daughter of Resident) published on 12 May 2023 Submitted via Postal Card
Overall Experience

I visited Toray Pines Care Home on the 31st of March 2023 to discuss my father with the deputy manager, she was superb in reassuring me that they would take on my father's care. This was so appreciated. I moved Dad into the home later that day and we haven't looked back - the care is outstanding, as are all the staff. Dad has improved immensely since being in their care. I cannot stress enough how wonderful they all are and how much relief I feel knowing he is in their capable hands.

Reply from Alicia Bradon, Marketing and Communications Manager at Toray Pines Care Home

Thank you so much for your kind review. We are so pleased your loved one is happy and well cared for at Toray Pines. Our team members work incredibly hard and we look forward to sharing this review with them.

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Review from Joyce A (Daughter of Resident) published on 10 February 2023 Submitted via Postal Card
Overall Experience

I could not recommend Toray Pines enough. The care, love, and 100% dedication they provided to my mother were second to none. They always kept me updated with Mum's progress and were always on hand day and night. My mum spent four years in their excellent care, care that was professional at all times, which helped and gave us peace of mind. I cannot thank the house manager and his team enough, who all go above and beyond every day.

Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you for your thoughtful review of Toray Pines. It is a wonderful care home with a warm and caring community. I will pass your comments on to the manager and the team who will be delighted to read you were so happy with the care they provided.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 February 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Toray Pines Care Home.

Upcoming Events

There are no upcoming events for Toray Pines Care Home.

Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Toray Pines Care Home.

Meet the Team (2)

Fran O'Brien
Fran O'BrienJob Title:Senior Care AssistantJoined: 2013

"I have worked at Toray Pines since 2013 and couldn't be happier. The home is the most amazing community, and we are very much part of the village. Being at Toray Pines is rewarding, our residents feel like my extended family. I wouldn't want to do anything else."

Joanne Eason
Joanne EasonJob Title:Head HousekeeperJoined: 2009

"I have been with Toray Pines since 2009 and love the fact that all of our residents live in a very clean and safe environment. Or residents are at the heart of all we do and seeing their smiles and hearing their compliments make it all worthwhile. I love my job."

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