Toray Pines specialises in residential and dementia care, as well as having an ideal interior for adults with a physical disability and staff who are trained in dementia care.
Relatives can relax in the knowledge that their loved one is being taken care of in a safe and homely environment, where a friendly team get to know the individual and tailor a service that suits.
The provider has a strong reputation in...
Toray Pines specialises in residential and dementia care, as well as having an ideal interior for adults with a physical disability and staff who are trained in dementia care.
Relatives can relax in the knowledge that their loved one is being taken care of in a safe and homely environment, where a friendly team get to know the individual and tailor a service that suits.
The provider has a strong reputation in Lincolnshire, with care teams built upon professionalism, skills and ability, as well as their commitment to quality.
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Toray Pines Care Home has a Review Score of 9.7 (9.747) out of 10, based on 22 reviews in the last 2 years.
Over all time Toray Pines Care Home has 84 reviews.
Since my nan arrived in July on respite care and then on to becoming a full-time resident, the staff have been helpful in helping her settle in, and keeping her busy with activities the best they can. They phone when and if they have a concern. They have even taken her out on trips.
Since my nan arrived in July on respite care and then on to becoming a full-time resident, the staff have been helpful in helping her settle in, and keeping her busy with activities the best they can. They phone when and if they have a concern. They have even taken her out on trips.
Thank you so much for your kind words and for sharing your nan's experience with us! We're delighted to hear that she has felt supported and cared for since joining us, both during her respite stay and now as a full-time resident. Helping residents settle in and feel at home is a top priority for...
Thank you so much for your kind words and for sharing your nan's experience with us! We're delighted to hear that she has felt supported and cared for since joining us, both during her respite stay and now as a full-time resident. Helping residents settle in and feel at home is a top priority for our team, and we're so glad to know that our efforts have made a difference. It's wonderful to hear that she's been enjoying activities and even outings. We also appreciate your recognition of our communication. Keeping families informed is an important part of the care we provide and it's lovely to know that this has been a positive aspect of your experience. Thank you again for your thoughtful review, it truly means a lot to us. If there's ever anything more we can do to support your nan or your family, please don't hesitate to let us know.
My cousin has been made very welcome at Toray Pines. The food is excellent and the care is very good. They went above and beyond to get her a room at very short notice. Every time I visit she is very content.
My cousin has been made very welcome at Toray Pines. The food is excellent and the care is very good. They went above and beyond to get her a room at very short notice. Every time I visit she is very content.
Thank you so much for your kind words! We are delighted to hear that your cousin feels welcomed and content at Toray Pines. Our team takes great pride in providing excellent care and ensuring a comfortable experience for our residents, and it's wonderful to know that the food and attention to...
Thank you so much for your kind words! We are delighted to hear that your cousin feels welcomed and content at Toray Pines. Our team takes great pride in providing excellent care and ensuring a comfortable experience for our residents, and it's wonderful to know that the food and attention to detail have made a positive impact. We're especially glad we could accommodate her at short notice. Your feedback means a lot to us, and we'll continue striving to exceed expectations.
Toray Pines is a warm, welcoming home with first-class, hard-working, caring and compassionate staff, and the interaction with residents, their families and friends is heartwarming. Management is always available to help regarding any concerns. Food always looks appetising and smells delicious,...
Toray Pines is a warm, welcoming home with first-class, hard-working, caring and compassionate staff, and the interaction with residents, their families and friends is heartwarming. Management is always available to help regarding any concerns. Food always looks appetising and smells delicious, great menu choices too! Would highly recommend this 'home from home'.
Overall a good experience, all staff ready to assist on request. All questions/queries answered to a satisfactory level. All staff from management downwards pleasant to talk to, willing to discuss any matters within reason and within confidentiality boundaries. Both my parents are in the home and...
Overall a good experience, all staff ready to assist on request. All questions/queries answered to a satisfactory level. All staff from management downwards pleasant to talk to, willing to discuss any matters within reason and within confidentiality boundaries. Both my parents are in the home and they seem happy and content with their situation.
Thank you for your thoughtful review. We're so pleased to hear that your overall experience has been positive and that our team have been attentive and ready to assist whenever needed. It's wonderful to know that both your parents are happy and content with their situation at Toray Pines. We truly...
Thank you for your thoughtful review. We're so pleased to hear that your overall experience has been positive and that our team have been attentive and ready to assist whenever needed. It's wonderful to know that both your parents are happy and content with their situation at Toray Pines. We truly appreciate your kind words about our team and their willingness to address any concerns in a respectful and confidential manner
Visited my nan today and she looks well and I asked if she was happy and she said yes.
Visited my nan today and she looks well and I asked if she was happy and she said yes.
Thank you for sharing your experience! We're so glad to hear that your nan looks well and is happy. It means a lot to us to know that she is content and comfortable. Your feedback is greatly appreciated!
Under the circumstances, there is always a positive and...
Under the circumstances, there is always a positive and happy atmosphere.
Thank you so much for your wonderful review. We're thrilled to hear that your mum has been well cared for over the years and that you've had such positive experiences with our staff. It's heartening to know that our team's approachability and dedication have made a significant impact. We're also...
Thank you so much for your wonderful review. We're thrilled to hear that your mum has been well cared for over the years and that you've had such positive experiences with our staff. It's heartening to know that our team's approachability and dedication have made a significant impact. We're also glad to hear that you've found our manager to be supportive and that the food has met your expectations. Creating a positive and happy atmosphere is something we strive for every day, especially under challenging circumstances. Your kind words mean a lot to us. If there's anything more we can do to continue providing excellent care for your mum, please don't hesitate to let us know. Thank you again for your support and trust.
Other than...
Other than that, extremely good home that provides a safe space for my dad.
Thank you so much for your thoughtful review. We truly appreciate your kind words about our team and the care we provide. Ensuring the safety and well-being of our residents is our top priority, and we're glad to hear that you've found our home to be a safe and nurturing environment for your dad....
Thank you so much for your thoughtful review. We truly appreciate your kind words about our team and the care we provide. Ensuring the safety and well-being of our residents is our top priority, and we're glad to hear that you've found our home to be a safe and nurturing environment for your dad. We understand your concerns regarding the protection of residents' property in the dementia unit. We are constantly looking for ways to improve. Your feedback is invaluable, and we will certainly explore additional measures to safeguard residents' belongings and reduce any inconvenience. Thank you again for your feedback and for trusting us with your father's care. If you have any further suggestions or concerns, please feel free to reach out to us directly.
Dad has settled in, even now joining some events that are put on in the care home. The staff have been very good with him. The food is good. Everyone is now in a routine of making sure his hearing aids are on him or in his room.
Dad has settled in, even now joining some events that are put on in the care home. The staff have been very good with him. The food is good. Everyone is now in a routine of making sure his hearing aids are on him or in his room.
Thank you for your wonderful feedback! We're thrilled to hear that your dad has settled in well and is enjoying the events we organise. It's great to know that our team has been attentive and that he's happy with the food. Ensuring his hearing aids are always with him is a priority for us, and...
Thank you for your wonderful feedback! We're thrilled to hear that your dad has settled in well and is enjoying the events we organise. It's great to know that our team has been attentive and that he's happy with the food. Ensuring his hearing aids are always with him is a priority for us, and we're glad to hear it's making a positive difference. Thank you for sharing your experience and for placing your trust in us!
My mum stayed with you in January allowing me to go away for a break. This was the first time Mum had stayed in a home and said she would be happy to stay again. It was nice to have piece of mind and not worry while we were away.
My mum stayed with you in January allowing me to go away for a break. This was the first time Mum had stayed in a home and said she would be happy to stay again. It was nice to have piece of mind and not worry while we were away.
Thank you for taking the time to leave us a review, we are so pleased your experience at Toray Pines was a positive one. We are so glad we provided you with peace of mind and look forward to welcoming Mum back to the home in the future.
We visit the care home on a regular basis and always find it clean and welcoming, the staff are helpful and very caring towards residents. We always look forward to visiting and carrying out the church service for the residents.
We visit the care home on a regular basis and always find it clean and welcoming, the staff are helpful and very caring towards residents. We always look forward to visiting and carrying out the church service for the residents.
It's heartening to hear about your positive experiences at our home. The cleanliness and welcoming atmosphere you consistently find there reflect the dedication of the team to creating a comfortable and homely environment for residents and visitors alike.The caring and helpful nature of the team...
It's heartening to hear about your positive experiences at our home. The cleanliness and welcoming atmosphere you consistently find there reflect the dedication of the team to creating a comfortable and homely environment for residents and visitors alike.The caring and helpful nature of the team towards the residents speaks volumes about their commitment to providing exceptional care and support. It's evident that they prioritise the well-being and happiness of those under their care, fostering a sense of warmth and compassion within the community.Thank you for sharing your positive experience.
My stay, to date, has been very good. Staff are kind and friendly. Food is good.
My stay, to date, has been very good. Staff are kind and friendly. Food is good.
It's heartening to know that our team has made a positive impression with their kindness and friendliness. Creating a warm and welcoming environment is a priority for us and we're glad to see that reflected in your stay.
My dad has just completed a 3 week period of respite care while our mum recovered from a hip replacement. The home manager and the team at Toray Pines provide an excellent standard of care, they have been there for Dad when we could not. I wouldn’t hesitate to recommend Toray Pines to anyone who is...
My dad has just completed a 3 week period of respite care while our mum recovered from a hip replacement. The home manager and the team at Toray Pines provide an excellent standard of care, they have been there for Dad when we could not. I wouldn’t hesitate to recommend Toray Pines to anyone who is looking for care for a loved one whether that is respite or a permanent basis. You have to be a special kind of individual to work in care, you certainly don’t do it for the money. The home manager's team has those special individuals in spades!
We are truly touched by your heartfelt words regarding the care provided to your dad at Toray Pines. Providing respite care during a recovery period is a crucial service, and we're delighted to hear that the home manager and the team went above and beyond to ensure your dad's well-being. Your...
We are truly touched by your heartfelt words regarding the care provided to your dad at Toray Pines. Providing respite care during a recovery period is a crucial service, and we're delighted to hear that the home manager and the team went above and beyond to ensure your dad's well-being. Your recommendation speaks volumes about the quality of care at Toray Pines. It's heartening to know that our team, driven by a genuine passion for their work, made a positive impact during this period. We understand that working in the care industry requires a special kind of dedication, and we are fortunate to have a team of individuals who embody that dedication.
The care staff are wonderful and management and administration are really helpful with any issues that arise. If there is a negative it's the size of the room that is allocated to our relative. By today's standards, it's really not adequate to meet the needs of a resident who's reliant on hoisting...
The care staff are wonderful and management and administration are really helpful with any issues that arise. If there is a negative it's the size of the room that is allocated to our relative. By today's standards, it's really not adequate to meet the needs of a resident who's reliant on hoisting for all transfers and a wheelchair user. I appreciate the building was probably adequate when it was first built and some rooms are of a higher specification.
Thank you for your feedback, the team work really hard to create a positive environment for everyone who lives and visits us and we are really happy you feel the same way. However, We do have some smaller rooms but we do feel these are adequate in meeting the needs of your loved one. We encourage...
Thank you for your feedback, the team work really hard to create a positive environment for everyone who lives and visits us and we are really happy you feel the same way. However, We do have some smaller rooms but we do feel these are adequate in meeting the needs of your loved one. We encourage everyone to give any feedback to the home manager as we do have larger rooms and can look at accommodating your request.
As a community the town is very fortunate to have Toray...
As a community the town is very fortunate to have Toray Pines where os many friends spend their later years. Mum would no longer be with us if it wasn't for the Toray team's care and attention.
It warms our hearts to hear about the care and compassion our team has extended not only to your...
Thank you so much for sharing your heartfelt thoughts about Toray Pines. We are honored to have been a part of your mother's life since 2001 and deeply appreciate your long-standing trust in our care.It warms our hearts to hear about the care and compassion our team has extended not only to your mother but also to her dear sister and friend. Creating a supportive community is at the core of our mission, and we are grateful for the positive impact Toray Pines has had on the lives of your family and friends.
A warm, welcoming home. Staff friendly and good with residents. Management always available if you have any concerns. Would recommend.
A warm, welcoming home. Staff friendly and good with residents. Management always available if you have any concerns. Would recommend.
Thank you for sharing such positive feedback about your experience with the care home. It's heartening to hear that you find it to be a warm and welcoming environment. The friendliness of the team and their good interactions with residents contribute significantly to creating a positive atmosphere....
Thank you for sharing such positive feedback about your experience with the care home. It's heartening to hear that you find it to be a warm and welcoming environment. The friendliness of the team and their good interactions with residents contribute significantly to creating a positive atmosphere. The accessibility of management and their responsiveness to concerns is crucial for ensuring the well-being of residents and the satisfaction of their families. It's great that you feel comfortable reaching out to management when needed.
Every time we have visited the staff have always been helpful and courteous. The food is excellent from one husband who did not eat for weeks.
Every time we have visited the staff have always been helpful and courteous. The food is excellent from one husband who did not eat for weeks.
We greatly appreciate your positive feedback on the helpful and courteous nature of our team at Toray Pines. It's heartening to know that your visits have consistently been met with a high level of service and support. Our team is dedicated to creating a warm and welcoming environment for residents...
We greatly appreciate your positive feedback on the helpful and courteous nature of our team at Toray Pines. It's heartening to know that your visits have consistently been met with a high level of service and support. Our team is dedicated to creating a warm and welcoming environment for residents and their families.
It's particularly uplifting to hear about the positive impact on the quality of life, such as improved eating habits, as noted in your comment about the excellent food. We understand the importance of nutrition and strive to provide meals that are not only delicious but also cater to individual needs and preferences.
If any hiccups happen on the way, if you tell them your concerns they will be taken seriously. Overall a home which is worth...
If any hiccups happen on the way, if you tell them your concerns they will be taken seriously. Overall a home which is worth considering for any of your family members.
Thank you for your review. We are so pleased you are happy with the exceptional care provided by all team members. We appreciate all feedback and look forward to sharing this review with the team.
We visit our sister-in-law weekly and the home is maintained to the highest standard. We are pleased with the care our sister-in-law receives, her room is adequate to her needs. She speaks highly of the food she receives.
We visit our sister-in-law weekly and the home is maintained to the highest standard. We are pleased with the care our sister-in-law receives, her room is adequate to her needs. She speaks highly of the food she receives.
Thank you for taking the time to leave us a review, all feedback is greatly appreciated. We are very proud of our home and look forward to sharing this positive review with the team.
As is often the case we unfortunately had to seek the support of this care environment when faced with the sudden need for a safe and caring convalescent environment for my elderly parents. The communication was quick, sympathetic and caring and a room was found. We have been well supported and my...
As is often the case we unfortunately had to seek the support of this care environment when faced with the sudden need for a safe and caring convalescent environment for my elderly parents. The communication was quick, sympathetic and caring and a room was found. We have been well supported and my parents’ increasingly complex needs have been met and they have settled in quickly. Heartfelt thanks to all the team.
Thank you very much for your review. We are so pleased you had a positive experience from your first initial contact with the home. We appreciate all feedback and look forward to sharing this review with the team.
Food very good.
Food very good.
Thank you for taking the time to write us a review. We appreciate all feedback and look forward to sharing this with the team.
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"I have worked at Toray Pines since 2013 and couldn't be happier. The home is the most amazing community, and we are very much part of the village....
"I have worked at Toray Pines since 2013 and couldn't be happier. The home is the most amazing community, and we are very much part of the village. Being at Toray Pines is rewarding, our residents feel like my extended family. I wouldn't want to do anything else."
"I have been with Toray Pines since 2009 and love the fact that all of our residents live in a very clean and safe environment. Or residents are at...
"I have been with Toray Pines since 2009 and love the fact that all of our residents live in a very clean and safe environment. Or residents are at the heart of all we do and seeing their smiles and hearing their compliments make it all worthwhile. I love my job."
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