Toray Pines Care Home

Meal times are a joy! Served in the lovely, homely, clean dining room or in the bedroom, whichever is preferred, food is excellent quality.

I visited Toray Pines Care Home on the 31st of March 2023 to discuss my father with the deputy manager, she was superb in reassuring me that they would take on my father's care. This was so appreciated. I moved Dad into the home later that day and we haven't looked back - the care is outstanding, as are all the staff. Dad has improved immensely since being in their care. I cannot stress enough how wonderful they all are and how much relief I feel knowing he is in their capable hands.

I could not recommend Toray Pines enough. The care, love, and 100% dedication they provided to my mother were second to none. They always kept me updated with Mum's progress and were always on hand day and night. My mum spent four years in their excellent care, care that was professional at all times, which helped and gave us peace of mind. I cannot thank the house manager and his team enough, who all go above and beyond every day.

Overall good. Sometimes care is lacking, for example, no socks or slippers on residents' feet who are sat for a long time and cannot put them on themselves. Or hair not combed or a drink left in front of them to get cold. Just little things like that, that make all the difference.

The carers are lovely, the food is lovely and the staff are happy meaning the residents are happy. The manager and his staff run a fabulous home with ease. Highly recommended! Thank you for a stress-free week, we would love to return.

So I would whole heartedly recommend this home - the staff are wonderful and caring and it's the best move we have made.

My wife has only been here for a few days. Her room at first looked very plain and bare but once we had a few of her own things in, like TV, photos, cushions etc. it was much easier. The staff have all been very helpful and considerate. Food choice and appearance, taste etc. is also excellent. This is our first dealing with care homes and this one is first-rate.

The staff were very accommodating and provided a week's respite care at short notice. We found the staff very caring and helpful. The rooms are of a high standard and the meals appeared to be nutritious and plentiful. We wouldn't hesitate to use the home's facilities in the future. Only one negative observation - no TV in the room. In other homes we've used, a TV was always provided.

Excellence throughout.

We did an initial visit to Toray Pines and were immediately impressed by the professionalism of the manager, he is caring and excellent and replying to emails and communicating. The home is always clean and extremely well maintained and the staff are considerate, kind and industrious. I have had meals with my mum in their dining room and the food and selection of dishes are lovely. The activities are very good for the residents as are the events days throughout the year. The dining room always looks lovely with the placemats and napkins set out.

It is a pleasure to leave a review of Toray Pines. The two years Mum spent there were excellent. The staff did a fabulous job rehabilitating her when she arrived, caring for her at her best and worst. Then making her comfortable and dignified in her final days. In two years, I never met a member of staff that wasn't compassionate, kind and organised. Hats off to the whole team for their exceptional diligence. If you can get into Toray Pines, you will not be disappointed.

The staff have cared for my mother over her final six weeks of life and have been very understanding and attentive to all of her needs. I cannot thank the staff enough for their kindness to her and our family.

I have found all the staff to be very helpful and friendly when visiting my dad. They all think a lot of him. They often get him involved in daily activities. A warm welcome.

Every member of staff has been polite, kind and helpful. Nothing has been too much trouble and all my questions have been dealt with.

My sister is well looked after and even the moans about her bad stomach for over 58 years have gone away. Good communications if any changes in my sister's condition have occurred. Very clean and tidy. The staff are very professional and caring.

A fantastic care home so far, although we only just brought my partner's sister here today from Somerset. The staff were so helpful and soon made us feel part of this special place.

Sadly my mother was only at Toray Pines two months before she passed away. She settled quickly and enjoyed the company of other residents, having lived alone for a number of years. I cannot fault the care Mum received and she was always treated with respect and dignity. I would not hesitate to recommend Toray Pines to others.

I have been here for a few months now and I am happy here. Everyone is very helpful and kind to us residents. I don't want to go anywhere else.

I would be extremely happy to be a resident here. I find the staff to be caring and helpful; they are patient with residents and visitors. Nothing is too much trouble.

My mum originally went into respite and is now a permanent resident. From the first day my sister and I went to view the home, we have been so impressed. Mum went in as she was not really coping at home, she has not looked as happy and healthy as she does now for some time. The care and attention is first class. She is partially sighted and was worried about being able to do the activities but no worries there, the entertainment team took this into consideration and she has done some amazing things since she has been there. In summary, a very happy mum and family, cannot stress enough that it was the right decision. All staff are so dedicated to the care of each individual, they know everyone by name, it’s a pleasure to visit mum and see her so happy and settled.