Toray Pines Care Home

School Lane, Coningsby, Lincoln LN4 4SJ
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9.7 76 Reviews
  • Toray Pines Care Home, Lincoln
Toray Pines specialises in residential and dementia care, as well as having an ideal interior for adults with a physical disability and staff who are trained in dementia care.

Relatives can relax in the knowledge that their loved one is being taken care of in a safe and homely environment, where a friendly team get to know the individual and tailor a service that suits.

The provider has a strong reputation in Lincolnshire, with care teams built upon professionalism, skills and ability, as well as their commitment to quality.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Nicola Eadsforth (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (8)

Toray Pines Care Home Reviews (76)

9.7

Toray Pines Care Home has a Review Score of 9.7 (9.658) out of 10, based on 29 reviews in the last 2 years.
Over all time Toray Pines Care Home has 76 reviews.

Overall Experience
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Date Published
  • 76
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Reviewer Connection to Toray Pines Care Home
  • 28
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Total of 76, showing 41-60
Review from W B (Daughter of Resident) published on 16 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellence throughout.
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Review from S M (Daughter of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We did an initial visit to Toray Pines and were immediately impressed by the professionalism of the manager, he is caring and excellent and replying to emails and communicating. The home is always clean and extremely well maintained and the staff are considerate, kind and industrious. I have had meals
with my mum in their dining room and the food and selection of dishes are lovely. The activities are very good for the residents as are the events days throughout the year. The dining room always looks lovely with the placemats and napkins set out.
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Review from Andrew M (Son of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a pleasure to leave a review of Toray Pines. The two years Mum spent there were excellent. The staff did a fabulous job rehabilitating her when she arrived, caring for her at her best and worst. Then making her comfortable and dignified in her final days. In two years, I never met a member of
staff that wasn't compassionate, kind and organised. Hats off to the whole team for their exceptional diligence. If you can get into Toray Pines, you will not be disappointed.
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Review from N F (Daughter of Resident) published on 18 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have cared for my mother over her final six weeks of life and have been very understanding and attentive to all of her needs. I cannot thank the staff enough for their kindness to her and our family.
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Review from Deborah W (Daughter of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff to be very helpful and friendly when visiting my dad. They all think a lot of him. They often get him involved in daily activities. A warm welcome.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you for your review of Toray Pines. We will pass your comments on to the team, who will be delighted.

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Review from A B (Husband of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff has been polite, kind and helpful. Nothing has been too much trouble and all my questions have been dealt with.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you for taking the time to leave your review of Toray Pines, it is a wonderful care home. I will pass your kind comments on to the team - thank you.

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Review from Peter G (Brother of Resident) published on 26 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister is well looked after and even the moans about her bad stomach for over 58 years have gone away. Good communications if any changes in my sister's condition have occurred. Very clean and tidy. The staff are very professional and caring.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you for your review of Toray Pines - I will pass your comments to the team who will be happy to read your thoughtful words.

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Review from J G (Relative of Resident) published on 28 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A fantastic care home so far, although we only just brought my partner's sister here today from Somerset. The staff were so helpful and soon made us feel part of this special place.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you for taking the time to write your review of Toray Pines. The team will be delighted to read your lovely comments about the service. Thank you.

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Review from Susan S (Daughter of Resident) published on 21 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly my mother was only at Toray Pines two months before she passed away. She settled quickly and enjoyed the company of other residents, having lived alone for a number of years. I cannot fault the care Mum received and she was always treated with respect and dignity. I would not hesitate to recommend
Toray Pines to others.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you for your lovely review of Toray Pines and for taking the time to share your thoughts. I will pass your comments on to the team who will be delighted.

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Review from Mary G (Resident) assisted by family/friend published on 9 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for a few months now and I am happy here. Everyone is very helpful and kind to us residents. I don't want to go anywhere else.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you for your kind review, the team at Toray Pines will be delighted to know you are happy with the service.

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Review from Y F (Friend of Resident) published on 26 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would be extremely happy to be a resident here. I find the staff to be caring and helpful; they are patient with residents and visitors. Nothing is too much trouble.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you very much for your kind review - I will pass your comments on to the team who will be delighted.

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Review from Bev S (Daughter of Resident) published on 18 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum originally went into respite and is now a permanent resident. From the first day my sister and I went to view the home, we have been so impressed. Mum went in as she was not really coping at home, she has not looked as happy and healthy as she does now for some time. The care and attention is
first class. She is partially sighted and was worried about being able to do the activities but no worries there, the entertainment team took this into consideration and she has done some amazing things since she has been there. In summary, a very happy mum and family, cannot stress enough that it was the right decision. All staff are so dedicated to the care of each individual, they know everyone by name, it’s a pleasure to visit mum and see her so happy and settled.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you very much for your lovely review of Toray Pines and for taking the time to write such a thoughtful statement - the team will be absolutely delighted to hear of your comments.

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Review from Jennifer J (Daughter of Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first phone call to the home, my sister and I were invited to visit and see for ourselves. The first impressions were the friendly caring staff and management. With the cleanliness and warm caring feel of the home, we felt no negativity at all. Once Mum was there, the change in her was so noticeable
- she's so much better, interacting with everyone. Nothing is too much trouble and all the staff are wonderful. Can't fault the home at all.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care Home

Thank you for your wonderful review of Toray Pines. We appreciate your comments and will pass them on to the team at the home, who will be delighted.

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Review from J W (Cousin of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were friendly, kind and professional, both to the patient and to me. Some options were not applicable as I was not there long enough.
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Review from S D (Son of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful, friendly staff and a clean environment - thank you.
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Review from A M (Daughter of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my mum's first time in a permanent care home, and particularly during these difficult times, all the staff have made this transition for my mum most pleasurable, and they have been very supportive to my mum and myself.
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Review from Anna B (Granddaughter of Resident) published on 22 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
During these difficult times, the staff have been excellent and made my gran feel welcome and comfortable. The home is clean, and the food is excellent. My gran has settled quickly; she is very happy and content.
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Review from Alex A (Daughter-in-law of Resident) published on 5 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Easy appointment schedule and parking on site.
On arrival at the reception, we were met with a smile and quickly directed to the cube.
Chairs were comfortable, and our relative was soon opposite.


A nice touch; a blanket was given to her quickly for her personal comfort.
The visiting pod was very

clean, and communication was good.


We’ll be back soon!

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Review from Rob A (Son of Resident) published on 21 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Easy to organise a visit, great customer service standards.
Good security, and Covid control measures on arrival.
Fabulous atmosphere and staff/resident interaction.
Safe in the knowledge that my mother is in good hands, eating well and living an excellent life!
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Review from Chris A (Son of Resident) published on 21 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before moving to Toray Pines, my mother was struggling at home alone with family members trying to support her. She had become increasingly withdrawn and had lost interest in all things that previously gave her pleasure, which we put down to her diagnosis of Alzheimer’s.
For the last six months, while
living at the home she has thrived, this is down to the dedication and heartfelt support of the staff. The activities personnel are outstanding, my mum now takes great pleasure in arranging, sticking and displaying anything that is put in front of her. She has a new group of friends that she wants to spend time with, an extremely caring and supportive team of staff around her in a clean, tidy and well-organised home. The team have made a huge difference to Mums life, she now enjoys every day, dancing, laughing, eating puddings and generally being her old cheeky self. Thank you to a great team; you are making a real difference to Mums last journey in life.
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Current Review Score: 9.7 (9.658)

Overview of Review Score

The Review Score of 9.7 (9.658) out of 10 for Toray Pines Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.658 for Toray Pines Care Home is calculated as follows: ( (237 Excellents x 5) + (94 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 342 Ratings = 4.658
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Toray Pines Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Nicola

Nicola Eadsforth

Job Title: Home Manager Joined: 2025

Introducing Nicola Eadsforth, the newly appointed Manager at Toray Pines!


Nicola joined the team in November 2022 as an Administrator/Receptionist, quickly showcasing her dedication, hard work, and passion for supporting both residents and staff. Thanks to her proven track record, she was proudly promoted to Manager in February 2025.


Nicola brings to her role a wealth of strong organisational skills, exceptional customer service, and a genuine commitment to enhancing the lives of our residents and fostering a positive, supportive environment for the team at Toray Pines.


We’re excited to see Nicola thrive in her new role and continue making a meaningful impact!

Fran

Fran O'Brien

Job Title: Senior Care Assistant Joined: 2013

"I have worked at Toray Pines since 2013 and couldn't be happier. The home is the most amazing community, and we are very much part of the village. Being at Toray Pines is rewarding, our residents feel like my extended family. I wouldn't want to do anything else."

Joanne

Joanne Eason

Job Title: Head Housekeeper Joined: 2009

"I have been with Toray Pines since 2009 and love the fact that all of our residents live in a very clean and safe environment. Or residents are at the heart of all we do and seeing their smiles and hearing their compliments make it all worthwhile. I love my job."

Jo

Jo Johnson

Job Title: Lifestyle Coordinator Joined: 2024

As a Lifestyle Coordinator, I have the pleasure of organizing events and activities within the care home. Collaborating with the team and engaging with residents, I monitor participation and trends to ensure a well-rounded experience that meets their physical and mental needs. Our calendar at Toray Pines now includes exciting new additions such as cooking, dancing, singing, exercise, and community interaction. We are always on the lookout for new experiences to bring to our home.


I am proud to say that each resident is an extended member of our family. It is essential for them to feel loved and supported. My goal is to go above and beyond to enrich the lives of our residents every day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Toray Pines Care Home to verify any information. View our terms and conditions. Toray Pines Care Home has an Enhanced Service - more info.