Toray Pines Care Home

School Lane, Coningsby, Lincoln LN4 4SJ
Review Us
9.6 79 Reviews
  • Toray Pines Care Home, Lincoln
Toray Pines specialises in residential and dementia care, as well as having an ideal interior for adults with a physical disability and staff who are trained in dementia care.

Relatives can relax in the knowledge that their loved one is being taken care of in a safe and homely environment, where a friendly team get to know the individual and tailor a service that suits.

The provider has a strong reputation in Lincolnshire, with care teams built upon professionalism, skills and ability, as well as their commitment to quality.
Show Toray Pines Care Home on the Map

Care Provided by Toray Pines Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1202

These prices are only a guideline, please contact Toray Pines Care Home to find out the exact price for your requirements.

Contact Toray Pines Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Toray Pines Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Katie Moore (Regional Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (8)
  • Single Rooms with Ensuite Wet Room (4)

Toray Pines Care Home Reviews (79)

9.6

Toray Pines Care Home has a Review Score of 9.6 (9.643) out of 10, based on 25 reviews in the last 2 years.
Over all time Toray Pines Care Home has 79 reviews.

Overall Experience
  • 65
  • 13
  • 1
  • 0
  • 0
Date Published
  • 79
  • 4
  • 12
  • 25
  • 54
Reviewer Connection to Toray Pines Care Home
  • 29
  • 17
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 79, showing 41-60
Review from Kevin F (Son of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I moved my mother here in August as I wasn't happy with the current care she was receiving elsewhere.
The manager was so helpful from the first phone call. He reassured us and assisted us making the move go smoothly as not to unsettle my mother.
Since she arrived, she has undergone proper assessments
for her needs, has a lovely room and most importantly, started to come out of herself again. She is totally different to how she was before.
The home is clean, well presented and so friendly and welcoming.
We get a monthly call to check we are happy with her care and this is a great way of keeping up to date with things, plus they are straight on the phone if any issues arise.
So I would whole heartedly recommend this home - the staff are wonderful and caring and it's the best move we have made.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care HomeThank you for taking the time to leave such a lovely review for our Toray Pines Care Home in Coningsby. We are delighted you are so happy with the care and support provided by the home and will pass your comments on to the team, who will be thrilled to read your thoughts.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Wife of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has only been here for a few days. Her room at first looked very plain and bare but once we had a few of her own things in, like TV, photos, cushions etc. it was much easier. The staff have all been very helpful and considerate. Food choice and appearance, taste etc. is also excellent. This
is our first dealing with care homes and this one is first-rate.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care HomeThank you for your review of Toray Pines, we are delighted you have found the experience a positive one. We thank you for choosing Toray Pines, it is a lovely care home with a wonderful community and we are happy your lovely wife is settling in so well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrea D (Daughter of Resident) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very accommodating and provided a week's respite care at short notice. We found the staff very caring and helpful. The rooms are of a high standard and the meals appeared to be nutritious and plentiful. We wouldn't hesitate to use the home's facilities in the future. Only one negative
observation - no TV in the room. In other homes we've used, a TV was always provided.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care HomeThank you for taking the time to write a review of Toray Pines. We are delighted you found the home caring and the meals and rooms to a high standard. I will pass your comments in relation to the TV to the manager, who I am sure will resolve this matter. Again many thanks for your thoughtful recommendation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W B (Daughter of Resident) published on 16 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellence throughout.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S M (Daughter of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We did an initial visit to Toray Pines and were immediately impressed by the professionalism of the manager, he is caring and excellent and replying to emails and communicating. The home is always clean and extremely well maintained and the staff are considerate, kind and industrious. I have had meals
with my mum in their dining room and the food and selection of dishes are lovely. The activities are very good for the residents as are the events days throughout the year. The dining room always looks lovely with the placemats and napkins set out.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew M (Son of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a pleasure to leave a review of Toray Pines. The two years Mum spent there were excellent. The staff did a fabulous job rehabilitating her when she arrived, caring for her at her best and worst. Then making her comfortable and dignified in her final days. In two years, I never met a member of
staff that wasn't compassionate, kind and organised. Hats off to the whole team for their exceptional diligence. If you can get into Toray Pines, you will not be disappointed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N F (Daughter of Resident) published on 18 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have cared for my mother over her final six weeks of life and have been very understanding and attentive to all of her needs. I cannot thank the staff enough for their kindness to her and our family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deborah W (Daughter of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff to be very helpful and friendly when visiting my dad. They all think a lot of him. They often get him involved in daily activities. A warm welcome.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care HomeThank you for your review of Toray Pines. We will pass your comments on to the team, who will be delighted.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A B (Husband of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff has been polite, kind and helpful. Nothing has been too much trouble and all my questions have been dealt with.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care HomeThank you for taking the time to leave your review of Toray Pines, it is a wonderful care home. I will pass your kind comments on to the team - thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter G (Brother of Resident) published on 26 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister is well looked after and even the moans about her bad stomach for over 58 years have gone away. Good communications if any changes in my sister's condition have occurred. Very clean and tidy. The staff are very professional and caring.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care HomeThank you for your review of Toray Pines - I will pass your comments to the team who will be happy to read your thoughtful words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J G (Relative of Resident) published on 28 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A fantastic care home so far, although we only just brought my partner's sister here today from Somerset. The staff were so helpful and soon made us feel part of this special place.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care HomeThank you for taking the time to write your review of Toray Pines. The team will be delighted to read your lovely comments about the service. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan S (Daughter of Resident) published on 21 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly my mother was only at Toray Pines two months before she passed away. She settled quickly and enjoyed the company of other residents, having lived alone for a number of years. I cannot fault the care Mum received and she was always treated with respect and dignity. I would not hesitate to recommend
Toray Pines to others.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care HomeThank you for your lovely review of Toray Pines and for taking the time to share your thoughts. I will pass your comments on to the team who will be delighted.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary G (Resident) assisted by family/friend published on 9 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for a few months now and I am happy here. Everyone is very helpful and kind to us residents. I don't want to go anywhere else.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care HomeThank you for your kind review, the team at Toray Pines will be delighted to know you are happy with the service.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Y F (Friend of Resident) published on 26 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would be extremely happy to be a resident here. I find the staff to be caring and helpful; they are patient with residents and visitors. Nothing is too much trouble.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care HomeThank you very much for your kind review - I will pass your comments on to the team who will be delighted.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bev S (Daughter of Resident) published on 18 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum originally went into respite and is now a permanent resident. From the first day my sister and I went to view the home, we have been so impressed. Mum went in as she was not really coping at home, she has not looked as happy and healthy as she does now for some time. The care and attention is
first class. She is partially sighted and was worried about being able to do the activities but no worries there, the entertainment team took this into consideration and she has done some amazing things since she has been there. In summary, a very happy mum and family, cannot stress enough that it was the right decision. All staff are so dedicated to the care of each individual, they know everyone by name, it’s a pleasure to visit mum and see her so happy and settled.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care HomeThank you very much for your lovely review of Toray Pines and for taking the time to write such a thoughtful statement - the team will be absolutely delighted to hear of your comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennifer J (Daughter of Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first phone call to the home, my sister and I were invited to visit and see for ourselves. The first impressions were the friendly caring staff and management. With the cleanliness and warm caring feel of the home, we felt no negativity at all. Once Mum was there, the change in her was so noticeable
- she's so much better, interacting with everyone. Nothing is too much trouble and all the staff are wonderful. Can't fault the home at all.
Reply from Jacky Blundell, Marketing and Communications Manager at Toray Pines Care HomeThank you for your wonderful review of Toray Pines. We appreciate your comments and will pass them on to the team at the home, who will be delighted.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Cousin of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were friendly, kind and professional, both to the patient and to me. Some options were not applicable as I was not there long enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S D (Son of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful, friendly staff and a clean environment - thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A M (Daughter of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my mum's first time in a permanent care home, and particularly during these difficult times, all the staff have made this transition for my mum most pleasurable, and they have been very supportive to my mum and myself.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anna B (Granddaughter of Resident) published on 22 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
During these difficult times, the staff have been excellent and made my gran feel welcome and comfortable. The home is clean, and the food is excellent. My gran has settled quickly; she is very happy and content.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Toray Pines Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.643 for Toray Pines Care Home is calculated as follows: ( (200 Excellents x 5) + (83 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 294 Ratings = 4.643
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Toray Pines Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (2)

Fran

Fran O'Brien

Job Title: Senior Care Assistant Joined: 2013

"I have worked at Toray Pines since 2013 and couldn't be happier. The home is the most amazing community, and we are very much part of the village. Being at Toray Pines is rewarding, our residents feel like my extended family. I wouldn't want to do anything else."

Joanne

Joanne Eason

Job Title: Head Housekeeper Joined: 2009

"I have been with Toray Pines since 2009 and love the fact that all of our residents live in a very clean and safe environment. Or residents are at the heart of all we do and seeing their smiles and hearing their compliments make it all worthwhile. I love my job."

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Toray Pines Care Home to verify any information. View our terms and conditions. Toray Pines Care Home has an Enhanced Service - more info.