Barchester Claremont Parkway Care Home

Holdenby, Kettering NN15 6XE
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9.7 141 Reviews
  • Barchester Claremont Parkway Care Home, Kettering
Claremont Parkway Care Home provides round the clock residential care, nursing care, and respite breaks in a modern setting in Kettering.

The home is surrounded by landscaped gardens and close to open green spaces and local amenities. The home has undergone an extensive and wonderful refurbishment in 2022 with new décor and more lounge and dining areas for sociable eating and activities.

Getting to know each resident is paramount for the team which ensures they can provide the best personalised care possible, along with a choice of activities and fine dining courtesy of the in-house Chef and catering team. Everything you could need to feel at home.
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Care Provided by Barchester Claremont Parkway Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 61 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1430

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Claremont Parkway Care Home to find out the exact price for your requirements.

Contact Barchester Claremont Parkway Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Claremont Parkway Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Joanna Mosses (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (61)
  • Single Rooms with Ensuite Wet Room (1)

Barchester Claremont Parkway Care Home Reviews (141)

9.7

Barchester Claremont Parkway Care Home has a Review Score of 9.7 (9.673) out of 10, based on 21 reviews in the last 2 years.
Over all time Barchester Claremont Parkway Care Home has 141 reviews.

Overall Experience
  • 84
  • 53
  • 3
  • 1
  • 0
Date Published
  • 141
  • 5
  • 8
  • 21
  • 120
Reviewer Connection to Barchester Claremont Parkway Care Home
  • 46
  • 27
  • 15
  • 12
  • 11
  • 6
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 141, showing 61-80
Review from Tony H (Son-in-law of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law broke her hip and was placed in Claremont by the hospital. As you will see from my ratings, I have nothing but praise for the care home.
Your staff are a credit to you.
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Review from Barry Norman E (Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were all brilliant. Any queries were answered. Excellent accommodation and food was great. Social activities were great, great care taken by all members of staff.
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Review from C S (Respite Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I enjoyed my stay in the care home.
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Review from Wilfred C (Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was resident in Claremont Parkway for 30 days after discharge from hospital with fractured distal radius and pubic ramus. I cannot speak too highly of the care and convalescent service I received during my residence.
The individual attention I was given and the teamwork by the nursing, catering,
domestic and activities staff were outstanding.
My rapidly improving condition was due entirely to the staff's work and encouragement.
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Review from Donald R (Respite Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say my stay at Claremont and the care etc, was absolutely 100 and a half per cent. and told the lady in charge on my day of leaving.
The staff cannot make a decent English cup of Rosie Lea (tea) if they tried, ha ha!
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Review from J P (Respite Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I assume I was a 'service user' having spent 2 weeks (post-operative) gaining strength before returning home on 30th May 2018. I was well cared for, even though I found the food disappointingly dull. The morning activities (fun-physio) were always enjoyable, so was the company in the dining area.
Reply from Rebekah Saint, Marketing Executive at Barchester Claremont Parkway Care HomeThank you for taking the time to review our home, our team will be very happy to hear you felt well cared for and found them to be of an excellent standard.
I am sorry that on this occasion we did not meet your expectations with respect to our food service, our menus are created through a feedback process involving all our residents via our regular residents’ meetings where any comments or concerns are actioned.
As always our home manager has an open door policy and would be happy to speak with you at your earliest convenience should you find yourself at Claremont Parkway again.
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Review from Ann B (Respite Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having 2 weeks in Claremont gave me a lot of confidence and I was able to go home feeling so much better.
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Review from Sheila B (Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Rooms very comfortable and clean. Staff very friendly. Activities were excellent. Food could've been a bit more varied.
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Review from H S (Daughter of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The facilities were good, the only problem my mother had was staff were very loud on handover (desk not far from mum's room).
She said that as she was trying to fall asleep in the evening they would gather and end up waking her (she is not deaf). We family members experienced this on 2 occasions as
she could not hear us speaking above the noise. Some staff don't speak clearly and also very fast.
They think clear means loud, which it doesn't.
Reply from Rebekah Saint, Marketing Executive at Barchester Claremont Parkway Care HomeThank you for taking the time to review our home, we always appreciate the chance to improve our service. It is great to see that you rated our food and drink as excellent along with safety, facilities, rooms and cleanliness as we pride ourselves on providing a high level of care. The home manager, Elizabeth Gallacher, has passed your comments on to the team and has made them aware of how noise carries in the quiet of the evening. As always, our home manager has an open door policy and would be happy to speak with you at your earliest convenience about any aspect of your mother’s care, should she choose to stay with us again.
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Review from M C (Respite Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unlucky for me I was rushed to the local hospital in April without any money etc. I was then transferred to Claremont. Having no money, my hair could not be seen to and my overgrown toe-nails were not cut.
In the end, my toes hurt so much, I had to walk about in socks.
The weather turned warm; my
only having warm clothing, I went about in the nightdress, loaned to me.
A kind staff member found a small air-cooler for my room.
When I asked for a loan, I was told it's policy for Claremont to always pay the hairdresser and nail cutter.
Finally, a friend saw me the day before I was leaving. It was bad luck for me not to have any money or change of clothing.
My hope is, no one else goes through what I did. If only I could have had a loan, instead I went home with unwashed hair, worst of all toenails that hurt.
Room was nice, so were the staff.
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Review from B J (Resident) published on 4 June 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I was grateful I was not forced to go downstairs - depressed me when I did go down whilst sing song on, didn't feel I was ready for the environment. Happy in my room - kindle, TV. Exercise by myself frequently.
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Review from S C (Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Claremont is excellent in all areas, nothing was too much trouble. ALL members of staff are extremely kind and understanding. A special thanks must go to the activities ladies, made every day fantastic, also the cook who enabled me to put on a stone with his cooking!
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Review from Carol G (Respite Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all staff, who have worked with me in any way, to be kind, encouraging and willing to 'go the extra mile'. I have gained some weight, which had been lost during the early stage of my illness, and I believe that has happened because of the good variety, quality and presentation of food provided.
From entering Claremont unable to walk and seriously dependent, I have become almost fully capable of caring for my personal care. While I still need a wheelchair for distance mobility, I am now able to walk using a zimmer frame confidently. I am very grateful.
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Review from J J (Daughter of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From initial admission onwards all staff were encouraging, supportive and caring, treating you as an individual and being aware of your needs. Everything from cleaning to care was of a very high standard and although staff were busy they always seem to make time to listen to your needs. Activities were
varied and there was no compulsion to join in if you did not want to. Having OT and physio on site particularly helpful. Excellent launch pad for return home.
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Review from Phillipa P (Friend of Resident) published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my friend each week for 3 weeks and everything about this care home is excellent. The staff are always consistently friendly and welcoming, from reception to all the carers. The activities my friend participates in are varied and enjoyable. My friend's recovery has been speedy because
of the excellent level of care from all the staff and she is so happy here. I have nothing but praise for all the staff at Claremont Parkway care home.
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Review from E S (Respite Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To all the staff at Claremont Parkway
Whether you're unseen or seen
The thoughts of you are still the same
As they have always been
No request was ever too much for you all
Even when through the night came a call
The brightest smiles were always there
Which only shows how much you care
Thank
you all for all you have done
To help us recover and have some more fun.
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Review from E T (Wife of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care shown to my husband has been very good. All staff have been most helpful.
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Review from Fred N (Son of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff friendly and helpful. Food was good. Mother definitely improved dramatically whilst there.
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Review from Sally E (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 91-year-old mother has just returned home after a 2 week convalescence and recuperation stay at Claremont Parkway. Her stay was funded by the NHS.
Both my mother and the family were most impressed by the standard of care that she received; the food that she was served and the delightful room that
she occupied. Everywhere looks welcoming and spick and span and the staff are smiling, careful, mindful and kind. We are full of praise for the whole team.
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Review from Bernard C (Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good but waiting time to get attention at night is poor. The rest of the time is very good.
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Current Review Score: 9.7 (9.673)

Overview of Review Score

The Review Score of 9.7 (9.673) out of 10 for Barchester Claremont Parkway Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.673 for Barchester Claremont Parkway Care Home is calculated as follows: ( (177 Excellents x 5) + (58 Goods x 4) + (9 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 245 Ratings = 4.673
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Claremont Parkway Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (12)

Joanna

Joanna Mosses

Job Title: General Manager Joined: 2024

Hello and welcome to Claremont Parkway Care Home - I'm Jo, and as the General Manager, I'm dedicated to ensuring exceptional care for all our residents.


Our team is committed to providing dignified, respectful care that enables residents to thrive in their new home at Barchester. With extensive experience across nursing, residential care, learning disabilities, mental health, and acquired brain injury services, I bring a comprehensive approach to resident care. I've also trained in reflexology and massage therapy to support the well-being of both residents and staff.


I believe strongly in collaborative care, working closely with residents, families, and healthcare professionals. My door is always open, and I welcome you to visit for a coffee and a discussion about our services.

Nicoleta

Nicoleta Cercel

Job Title: Acting Deputy Manager Joined: 2024

Hi, my name is Nicoleta and I am the Acting Deputy Manager and Clinical lead here at Claremont Parkway Care Home.


My role as Deputy Manager is to support our General Manager in running the home, and lead the clinical team of nurses, care practitioners and care assistants to provide high quality, person- centred care that exceeds regulatory standards.


I am passionate about our residents and committed to supporting friends and family members of our residents throughout their stay. Feel free to approach me anytime to have a chat, I am happy to help you always!

Emma

Emma Moore

Job Title: Home Administrator Joined: 2012

Hello. I am Emma, the Home Administrator at Claremont Parkway.


I have worked here for over 10 years in several roles, so I feel I know the home, the residents and the team really well. I support the work of our General Manager and help residents and families with paperwork and financial matters.


I am passionate about delivering the highest quality of work for our residents, their families, suppliers, and staff. I embraced an opportunity with Barchester Healthcare, with training, guidance and great suppor,t I am able to provide support to the families and residents for all their different administration needs.


I look forward to continuing my work at Claremont Parkway and contributing positively to the lives of those we care for.

Barbara

Barbara Head

Job Title: Care Home Assistant Practitioner Joined: 2012

Hello. I am Barbara, a Care Home Assistant Practitioner at Claremont Parkway. My role is to support the work of the Nurses so I help with medication rounds and wound dressings, as well as working as a Senior Carer. I have been part of the Claremont Parkway team since 2012 and I love what I do. Every day is different and I enjoy being able to make residents feel as comfortable, supported and healthy as possible.

Mary

Mary Heyward

Job Title: Resident Ambassador Joined: 2023

Hello, my name is Mary, welcome to our beautiful home.


I've lived at Claremont Parkway since July 2023 and have built a great rapport with the dedicated staff team. I enjoy attending the activities and have a love of creating my own decoupage items. As resident Ambassador, I know that it plays a vital part in the home, the liaison point between my fellow residents and the Management team to share feedback, suggest new ideas and ensure that residents' voices are at the centre of everything we do!


As a resident myself, I have a unique first-hand understanding of life in our home. The mission is to ensure that all new residents feel at home from the moment they arrive and help them settle into our community.


I’m a mother of two, and have 6 grandchildren and 10 great-grandchildren. I love all sports, particularly Rugby and Tennis. When the weather is good, you’ll find me in the garden enjoying the wildlife and flowers.

Jorge

Jorge Miranda

Job Title: Head Chef Joined: 2012

Hi. My name is Jorge and I am the Head Chef at Claremont Parkway. I am passionate about providing delicious, nutritious menus every day, with a choice of new foods and residents' favourites. Food is freshly cooked in our own kitchen and we can blend or thicken food and drinks for residents who require some support with swallowing. We also have Dining Hosts to provide assistance with menu choices and serving. We have lots of celebrations and special events here so the Kitchen Team and I make lots of cakes and treats.

Madalina

Madalina Milea

Job Title: Head of Housekeeping Joined: 2016

Hello, my name is Madalina and I'm the Head of Housekeeping here at Claremont Parkway.


I joined the Claremont Parkway team in 2016. Starting in laundry and working my way up to learn all the necessary skills to provide the quality of service Barchester Healthcare requires of a Head of Housekeeping. I'm an organised person who believes everything has its place. It is a daily pleasure for me to be able to care for our residents’ rooms and their belongings. Getting to know them, and their families is a real privilege.


I’m a local lady with a teenage son, husband and dog! With a passion for horticulture and house plants, the flora in and around Claremont Parkway will also be safe in my hands.

Karen

Karen Whitney

Job Title: Activities Coordinator Joined: 2013

Hello, my name is Karen, and I'm the activities coordinator for Claremont Parkway.


I am at the heart of the daily life at the home, dedicated to ensuring every resident's day is filled with joy, purpose and connection. With true passion for person-centred care, my main mission is to enrich the lives of our residents through meaningful activities and events. We aim to hold organised community celebrations, facilitate gentle exercise and also quieter, nostalgic 1 to 1 sessions.


My goal for the residents is to get to know them and their unique stories and hobbies that help me create bespoke activity planners which support friendships to be formed. With fuller and more engaging activities, bring joy and laughter into our home.

Elain

Elain Carey

Job Title: Activities Assistant Joined: 2017

Hi, I'm Elai,n and I'm so proud to be part of the activities team here at Claremont Parkway.


My absolute passion is our residents; there is nothing I love more than seeing a smile on someone's face or hearing a wonderful story from their past. My goal every day is to make sure life is vibrant and full of laughter. Whether we are busy with a big event, enjoying some creative arts and crafts, or simply sitting down for a quiet, meaningful chat over a cup of tea, I strive to make all moments count.


I feel so lucky to spend my time getting to know the residents and their families, building that rapport and creating an environment where everyone feels included.


I can't wait to see you at our next event!

Lauren

Lauren Marriott

Job Title: Healthcare Assistant Joined: 2022

Hi, my name is Lauren and I'm a healthcare assistant here at Claremont Parkway. I joined the team here in 2023 however, I started my Barchester career at our sister home; Elm Bank in Kettering.


My reason for moving was purely a logistical one as Claremont is closer to where I live. I enjoy working at Claremont, it feels like one big family and I love caring for our residents, supporting them daily and making life here happy, if they're smiling so am I.

Elly

Elly Syapooli Fundiwa

Job Title: Healthcare Assistant Joined: 2024

Hello, my name is Elly and I’m a healthcare assistant here at Claremont Parkway. I joined the team in October 2024. Whilst in Africa I qualified as a registered Clinical Care Nurse and worked for over 10 years in an Intensive Care Unit.


I have a passion for care and enjoy getting to know our residents better, I'm supported by the team here, and encouraged to learn more, being motivated daily I feel I made the right choice joining this wonderful home.

Josie

Josie Andrews

Job Title: Housekeeping Assistant Joined: 2025

Hello, my name is Josie, and I am so proud to be part of the housekeeping team here at Claremont Parkway.


I take great pride in my work and will ensure that our home is kept to the premium Barchester standards at all times for all our residents and visitors. As a mother of two, I understand the importance of continued cleanliness. I'm in the fortunate position of being able to get to know our residents really well; it's a pleasure having my daily chats with them all.

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