Claremont Parkway Care Home

Holdenby, Kettering NN15 6XE

Situated close to Kettering's local amenities and green spaces, Claremont Parkway is a warm and inviting residence with a varied activity programme and restaurant-style dining. The home offers residential, nursing, respite, and dementia care. The team thinks carefully about the type of room each resident needs.

Bedrooms are set across two floors. The ground floor features two lounge areas, and two dining areas; there is another lounge/diner on the first floor, meaning peace and quiet is never far away. All furnishings and decor throughout the home are of an exceptionally high standard. The building is surrounded by landscaped gardens on three sides; there is a patio seating area and a dedicated veggie patch and raised bed for residents to grow their own plants.

The home offers an amazing activities programme for all residents and the residents decide what they would like to do for the upcoming months. Trained chefs provide fresh, nutritional meals, offering residents a daily menu that can accommodate any special dietary requirements.

The care team understand that moving into Claremont Parkway will be a considerable transition, but it's one they try to make feel as easy as possible. By helping you arrange your room just the way you like, or bringing you your daily newspaper, they'll do the little things that make the biggest difference.

Group: brighterkind

Person in charge: Elizabeth Gallacher (Home Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 66

Rooms with ensuite WC: 66

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Claremont Parkway Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Claremont Parkway Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 67 Reviews over all time. This Average Rating is also the rating value for Claremont Parkway Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 43 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.53 for Claremont Parkway Care Home is calculated as follows: ( (446 Excellents x 5) + (282 Goods x 4) + (26 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 762 Ratings = 4.53

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Claremont Parkway Care Home is based on 43 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 43 Reviews ÷ 13.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Claremont Parkway Care Home has a Review Score of 9.5 (9.530) from 67 Reviews


Average Ratings

  • Excellent
    41
  • Good
    24
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Claremont Parkway Care Home?

  • Extremely LIKELY
    40
  • Likely
    23
  • Don't know
    1
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Claremont Parkway Care Home

  • Resident / Service User
    33
  • Daughter of Resident/Service User
    10
  • Respite Resident/Service User
    8
  • Friend of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • more

I have visited my friend each week for 3 weeks and everything about this care home is excellent. The staff are always consistently friendly and welcoming, from reception to all the carers. The activities my friend participates in are varied and enjoyable. My friend's recovery has been speedy because of the excellent level of care from all the staff and she is so happy here. I have nothing but praise for all the staff at Claremont Parkway care home.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

To all the staff at Claremont Parkway
Whether you're unseen or seen
The thoughts of you are still the same
As they have always been
No request was ever too much for you all
Even when through the night came a call
The brightest smiles were always there
Which only shows how much you care
Thank you all for all you have done
To help us recover and have some more fun.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care shown to my husband has been very good. All staff have been most helpful.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4 out of 5

Staff friendly and helpful. Food was good. Mother definitely improved dramatically whilst there.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   4.6 out of 5

My 91-year-old mother has just returned home after a 2 week convalescence and recuperation stay at Claremont Parkway. Her stay was funded by the NHS.
Both my mother and the family were most impressed by the standard of care that she received; the food that she was served and the delightful room that she occupied. Everywhere looks welcoming and spick and span and the staff are smiling, careful, mindful and kind. We are full of praise for the whole team.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Very well looked after throughout my stay. Moving on because of requiring more physio.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   5 out of 5

Very good but waiting time to get attention at night is poor. The rest of the time is very good.

How likely would you be to recommend Claremont Parkway Care Home? Don't know

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Average Rating:   4.8 out of 5

I have been looked after very well and very pleased. With all my heart thank you so very much. You are all very kind. Thank you very much for your kindness.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   5 out of 5

Comfortable and spotless room. The staff mostly very friendly and chirpy. Spotless rooms, entertainment often in the lounge with very friendly staff. Excellent medical staff encouraging exercise.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   4.5 out of 5

The staff were very helpful and understanding of my needs. My stay at Claremont Parkway Care Home was very enjoyable.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   4.6 out of 5

For the short time I was here, very pleasant and staff helpful.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   4 out of 5

Staff were caring, nothing was too much trouble for them. The room was cleaned daily and deep cleaned once a month. There were plenty of toilet facilities for residents and visitors, as well as en-suite rooms.

Meals were satisfactory, but not always hot. It would have been nice to have alcohol and soft drinks available at lunchtime.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   4 out of 5

Mum was looked after very well. She fell in love with nearly all staff and they were very patient and caring with her. Towards the end of her stay she was reluctant to leave. We needed her closer to home, for more people to visit her. All staff lined up a the door to say goodbye. She was very touched.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I enjoyed my stay at Claremont, although it was not long enough. A special thanks to the nurses and staff. The only thing is not enough tea or liquid between meals. I would recommend it to anyone.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I'm generally a critical person. Be that as it may, I could not fault the treatment I have been given. All staff have been truly kind. The room has been very clean and comfortable and food has been plentiful and good. I joined in activities and had exercises, it was social and lots of fun.

My only complaint has been the mattress as although firm, it was not like my own at home as I have a harder one. I am now going home.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   4.5 out of 5

On arriving at the Claremont I was treated with dignity and lots of care. The short time I was there I could not fault the carers, nurses or any other members of staff. They were absolutely fantastic and my thanks go to all of them.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I was transferred to Claremont Care Home from hospital and was very pleased with the welcome I received.

My carers were very concerned that I was comfortable and had constant their attention to my needs. There was a good selection of food and hot drinks and I felt much at home and cared for. Many thanks to all.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   5 out of 5

Good care and attention. Very pleasant assistants. Regular cleaning, help with personal hygiene.

Coffee available for visiting family.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   4 out of 5

My stay at Claremont Parkway was very good. Lots to do, also the food was good. Also always made sure there was plenty of food and drink that come around your floor.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   4.8 out of 5

Only used as a staging process. Served its purpose to release NHS bed.

How likely would you be to recommend Claremont Parkway Care Home? Neither Unlikely or Likely

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Average Rating:   4.1 out of 5

Been a nice experience. Very, very clean. Good choice of food. Activities very good. All staff friendly and nice. They can't do enough for you. Information, when required, is clear and instructive, especially when asking about my medications and activities.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   5 out of 5

All staff helpful and friendly.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

My mother has been in Claremont for four weeks and is soon to be discharged to her home.
I have found all the staff extremely helpful and caring and feel it has been a positive experience for my mother.
Any queries I have had have been dealt with promptly and efficiently and I would recommend Claremont to other friends and family.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Everything has been lovely here.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   5 out of 5

Haven't met all the staff. Those I have met appear to be good and caring.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I have been very well looked after. Would definitely recommend.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Staff very good but needs a lot more.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   4.7 out of 5

My grandmother has been in Claremont Parkway 2 times in the past 3 years due to a stay in hospital and each time she has been very well looked after.
Staff are wonderful and can't do enough for her. Very impressed.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   5 out of 5

Being placed in Claremont Park Care Home by the NHS Hospital. I was impressed by the care and management and as someone who is considering full time care, I would be most willing to enter this establishment.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very friendly, good food and pleasant staff. Good friendly atmosphere and exercise etc good

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I am really happy with my stay. Facilities were good. Staff are lovely, always polite and smiling. Can't fault them. If I had to come again, I would certainly be happy to.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I can't thank you enough for the kindness you have shown me. Everybody has been so kind.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4 out of 5

I have had a wonderful experience with caring, considerate staff who went out of their way to ensure my comfort. They were sympathetic to my needs and always had time for me.

Daily physio would have been good.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   4.8 out of 5

I was well treated and cared for by everybody concerned with my welfare. I thoroughly enjoyed the entertainment provided and both carers who provided this worked extremely hard and were very caring to us all. The only concern I had was that's there was not enough staff to deal with a number of residents.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   4.1 out of 5

Elizabeth Gallacher, Home Manager at Claremont Parkway Care Home responded to this review on 14 Sep 2017:

Thank you for taking the time to leave us a review. We welcome feedback as we strive to continually improve our care. We are pleased that you enjoyed your stay with us, and were able to take advantage of some of the activities on offer. Here at Claremont Parkway, we take pride in providing a higher level of personalised care for all our residents and have in place a suitably qualified, competent and skilled team to meet people’s care and treatment needs. We monitor our staffing levels very closely and they remain under constant review depending upon the requirements of our residents. As a Home Manager, I have an open door policy and if you would like to discuss the issue further, I am happy to meet with you at your earliest convenience.

Pleasant atmosphere good caring staff and nothing was too much trouble for them.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Given the help provided by the staff especially regards to keeping me mobile by exercising by music which was enjoyable and really got you wanting to participate. Excellent.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Such kindness, help and compassion is exceptional, from all members of staff from top to bottom. You should all be very proud of your work.

Claremont is a gem of a place. Thank you is such a small word but it is meant to you all from the heart.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   5 out of 5

Words cannot describe how wonderful this place is! From the top (management) right down the chain. My father was sent here by the hospital and has been a resident for a couple of months and has been treated with the greatest respect. He loves the place and cried when he was told he was going to rehab. The activities are wonderful they do so much with the residents. I would like to say a heartfelt thanks to everyone. We will both miss you all

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father was sent from hospital. Overall the home was very good. It's a shame my father didn't enjoy his time with you, due to him missing home and his wife. There was nothing that the home or staff could do.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   4 out of 5

I found Claremont to be a lovely surprise, you hear so many horror stories and it was a concern to be going into a home, all be it for a short stay.
This home was clean, comfortable and with friendly professional staff, I had one or two issues but having voiced my opinion they were sorted out quickly.
I would like to add that the nurse was excellent and extremely helpful.
Thank you for getting me home.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I found Claremont a very warm and welcoming care home, with the staff always ready for my needs.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very nice place, the staff were very good. My room was very nice and kept clean at all times and bed made every day. Had lots of social events and activities to do. Would recommend Kettering Claremont as outstanding.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   5 out of 5

All of the team are without doubt the most professional in their field. I hope to see them again. I wish them all well.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   5 out of 5

Having stayed for only 2 days it is difficult to judge some of the questions asked. However, from entering the home I was greeted with kindness. I have found the staff to be very professional. Safety is high on the list of care. Unfortunately, I have not had time to join in the activities provided. My overall view can be summed up by the fact that I have always dreaded the thought of having to enter a care home - any short spell in Claremont Parkway has changed that.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Thank you for the care that was given to me during my stay.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   4 out of 5

Nice, friendly staff and always happy to help, although my Nan didn't get any breakfast one morning, she was only offered some when we said to staff about it at 11 am. She was having her lunch soon after and didn't feel hungry. However, they have nice rooms and my Nan has a view onto the garden. You get a TV so they won't get bored. The family are welcome at any time of the day and you are able to take anything in for it to feel homely for the resident.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   3.9 out of 5

I was very concerned when transferred from the hospital to Claremont Parkway, I was pleasantly surprised. The home is light and airy in lovely grounds. The food is good and varied, catering for a vegetarian diet. All the staff are pleasant and helpful. There was various entertainment available if you wished to participate. There are tea and coffee facilities available at all times for service users and their family. The home is easily accessible for visiting.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Claremont staff looked after my mother very well. She needed respite care having been in hospital for two weeks she wasn't able to return home and Claremont looked after her needs until she could move to another home. They encouraged her to eat and to participate in activities. The staff seemed to enjoy working there and were really cheerful.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   4.3 out of 5

I have been treated with dignity and kindness. Home superb. Staff wonderful.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum was brought here following a 5-week stay in the hospital. From the first day that she arrived, she has been treated with respect and compassion. Every member of staff we have encountered have all had a caring attitude. This was mums 1st experience of being cared for outside her home and we will always be grateful that it has been so positive. The care she received has returned her sense of humour and fun that had been taken during her illness. She will miss the staff she has become so fond of.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff absolutely amazing, feel as if they couldn't do enough for our mum. She was given lots of encouragement to join in all the activities offered. The family were made very welcome and could visit any time open door policy. They kept us in the loop at all times about mum's care.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I would recommend to all my friends how well I was looked after. The food was very good and staff were very kind and helpful.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Have been shown kindness by all the staff through a very difficult time. Their cheerfulness has been a great help in my recovery.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Very good, helpful, both being looked after. Food, plenty of choice and exercise activities very good.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I have been very happy here and the staff are nice I have enjoyed my food.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   4.3 out of 5

My wife and I found the domestic staff extremely helpful, efficient and friendly throughout our stay - no contact with management. Sad lack of any physio support.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   4.3 out of 5

My mum came to the care home under c/o the hospital after 10 weeks in hospital. During this time she became muddled and disoriented, since coming to Claremont she has shown rapid improvement. She is encouraged to eat meals in the dining room and chat to other residents. The staff are all very caring and supportive. Although she remains totally dependent, we can see moments of the real mum. Thank you.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

In general dad has been well looked after, he has been a bit concerned that some of the basics seemed variable. E.g.
Glasses left dirty
Hearing aids fitted but not working
Hair not washed - we did it twice
Feet not washed, dressing not changed - we washed feet. He has been given a shower this week after my request.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   3.8 out of 5

Bethany Gibbons, Marketing Assistant at Claremont Parkway Care Home responded to this review on 25 Jul 2016:

Thank you very much for your feedback. We welcome all comments that will help us to improve our services.
We are sorry that BS has not been happy with some of the aspects of care provided. Following a discussion with myself, the Home Manager, on 22th July 2016, BS felt that these were minor issues and that his Dad has been well looked after on the whole during his time at Claremont. He would be very happy for his father to return to Claremont Parkway and this is something that we will discuss further.
If there is anything else you would like to discuss, please do not hesitate to contact customercare@brighterkind.com or pop into the home anytime. Many thanks, Anne Hillary, Home Manager.

Wonderful staff, nothing too much trouble. Activities good, keep the minds of the residents active. Food good, can cater for most tastes including vegetarians. Rooms large and very clean much like home. Would recommend the home to anyone very welcoming.

How likely would you be to recommend Claremont Parkway Care Home? Neither Unlikely or Likely

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Average Rating:   4.3 out of 5

My friend has been in this care home for 5 years, never have I had to complain. She is treated extremely well and has always been happy there. The staff are very friendly and helpful. I would definitely recommend it.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Staff always courteous and friendly. Pleasant atmosphere as you walk in, nice decor, clean and tidy. Patients we see appears to be contented.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   4.4 out of 5

I visit my friend on a monthly basis, we know each other from church. The home appears to be very comfortable and suits all of her needs. The staff I have met are friendly and helpful. The lounge area is always occupied by residents albeit most of them are sleeping.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   3.3 out of 5

Claremont Home is very good. They look after my wife, very good with care. I will recommend Claremont to everybody who needs care.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Our mum was moved here on 27th December 2016 until she passed away on 29th February 2016. The care, love and compassion received by both our mum and ourselves was outstanding. All staff were friendly and welcoming, always has time to talk, no matter what time or how busy they were. Nothing was too much bother for them.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   5 out of 5

Transferred from K.G.H for rehabilitation and physiotherapy just after Christmas 2015. Room available very comfortable and clean. All staff friendly and helpful, assisted and encouraged now I am able to wash, dress and mobilise short distances independently, still have carer to have showers or baths as I choose. Food menus have choice and I enjoy cooked breakfast, hot dinners and dessert, tea times choices of hot or cold with suppers before settling down at night can have hot drinks as requested. Enjoyed social chats, group activities, music entertainment and 1-1 nail care with activity team.

How likely would you be to recommend Claremont Parkway Care Home? Likely

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Average Rating:   4 out of 5

My friend has been transferred from 'care' to 'nursing care' this month. Nothing appears to have changed with regards to response time to call button e.g 20-30 minutes sometimes and she is still waiting for too long for medication when requested. She has asked the manager to go and speak to her but without response. We are constantly having to pacify her because she feels neglected and made to feel a nuisance with the staff. Our observations are that there are so few staff on duty they are seldom available to help her. Staffing shortages affect both residents and the staff themselves!

How likely would you be to recommend Claremont Parkway Care Home? Extremely Unlikely

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Average Rating:   2.4 out of 5

I would like to express our thanks for the preparations and decoration by the activities organiser for my mother's 96th birthday celebration. The buffet prepared by the chef and catering staff was excellent and the birthday cake was magnificent. Thank you to all concerned.

How likely would you be to recommend Claremont Parkway Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

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February 2018

Top 20 Large Care Home Groups 2018

Recipient: brighterkind

Date: Thursday 01 Feb 2018

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Top 20 Large Care Home Groups 2017

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Date: Saturday 01 Apr 2017

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