Kenroyal Nursing & Residential Care Home

My mum was really poorly and they couldn't do enough for her. They helped her with everything eg. food, drinks, medication and keeping an eye on her. They are wonderful in that home.

The manager is very friendly, approachable and hands on. When I visit my husband the staff have a ready smile and a greeting. The home is clean and well run, smells occasionally but most nursing homes do. Most importantly the staff are great with the residents. There are lots of activities for them to do or participate in, some to stretch their mind, some their legs (dancing) other their vocabulary. Above all this, I genuinely feel they care about the residents as well as provide care.

No shortage of staff at any time and all staff members very helpful and friendly. Always offered tea/coffee and biscuits when visiting. A very open organisation with nothing to hide. The food seems to be good and generous.

Negative- Although carers are kind and they speak directly to residents in the resident's mother tongue some carers do have the tendency to speak their mother tongue when talking to other colleagues in front of residents which could be confusing to residents with Dementia.

My mother-in-law is always clean and tidy when I come to visit. She is cheerful and happy to chat in the common room, where she interacts with other guests and staff. The staff are quick to respond to her requests, which are not always politely phrased, as she has Alzheimers and vascular dementia. They treat her with dignity and humour, which she really responds to. They nudge her into joining in with different activities. The staff are always cheerful and helpful to residents and guests - they always offer me a cup of tea when I arrive. She is settled and as content as she can be, given her condition.

This was only the third care home we looked at, having accepted a place at the first two, only to be let down at the last minute by both of them. Kenroyal was then offered as a possible option. We arrived unannounced, were given a full tour of the home and had an informal meeting with the manager who on that same day visited my Mother in hospital, assessed her needs and arranged for her arrival the following day. When things need doing in this home, they get done. From the approach the building looks a bit tired but there's a new wing added, however this is irrelevant because all my Mother needed was to be nursed and cared for and this is where Ken Royal comes tops. The team here run the place with an efficiency and a passion to make everyone, including visitors, feel at home. It's their dedication to providing a comfortable and stress free environment that puts this home at the top of the list. Well done.

My mother has been in Kenroyal since December 2015. She suffers with Alzheimers and vascular dementia. Mum is very well looked after, even though she can be very demanding at times. She looks really neat and tidy every time we visit, which is at all different times of the day. All the family is happy to see how well they care for her. We particularly like that she is not left in her room all day. The staff ensure all residents are involved in activities the home provides e.g. Bingo, puzzles, exercises, etc. Without exception, the staff are friendly, courteous, respectful and caring. They treat Mum with great dignity at all times. The manager and staff are always polite, helpful and willing to do all they can to make Mum's life a happy one. The manager, is always available to talk and keeps us well-informed of any issues that may arise.

Stepmother was left in bed the majority of the time at her last residence and mainly left on her own, they said she was virtually unmanageable when hoisted.

Kenroyal staff had her in a chair in the lounge on arrival and they continue to do so, for the majority of her time in the home, which means she now has contact with other residents and staff each and every day.

The staff are tremendous very helpful friendly and always polite.

My mother has lived alone for over 25 years & was becoming increasingly frail and forgetful. She moved to Kenroyal Nursing Home earlier this year & for the first time in so many years I now have the peace of mind that she is in safe hands and being looked after in a kindly and considerate way. The staff are attentive & polite at all times and it is easy to see why she has settled so well given that moving out of her own home would not have been her natural choice. When we were researching nursing and care homes in the county Kenroyal Nursing Home really did stand out in the crowd. The facilities are excellent, everything is clean tidy & well organised with the staff from the Manager down always ready to stop what they may be doing to answer questions & to help you too through the transition of having to find away from home care for your loved one.

I would not hesitate in anyway in recommending Kenroyal to anyone looking for a safe and caring environment for their loved one.

Pleasant, friendly staff who looked after my husband really well, with an activities officer to keep the residents as stimulated as possible. He was very happy living there.

We would like to thank the manager and her staff for the care they provided for a friend during the later stages of her life. We found the manager very receptive to our needs, particularly in providing a room at short notice, this enabled our friend to pass away with dignity and comfort rather than being left in a hospital bed. Kenroyal Nursing Home may not sit at the luxury end of the market however the home is furnished appropriately, is kept clean and tidy by the housekeeping team and every time we visited the home we were greeted with a welcoming smile from the member of staff who answered the front door. One of the key factors in choosing Kenroyal was their reputation for the care they provide to their residents. Having experienced it first hand we can only praise the manager and the care team to the highest level. If you choose to use Kenroyal services we hope you are as impressed as we were with the managers open door policy, we never had to make an appointment to speak to her and she was always truthful.

Mum, who suffered from Parkinson's, emphysema and early onset dementia had a fall in July 2015 and spent 5 months in hospital where she continued to deteriorate. When it was obvious that she would never walk again and needed total care we looked for a nursing home and how fortunate we were to find Kenroyal. From our initial pleasant interview with the Manager, who showed us round, to the day mum died we have nothing but praise for the Manager and ALL her staff. Despite the fact that mum refused to eat or drink and her steady deterioration, everyone in Kenroyal went out of their way to make her last months as comfortable as they could and treated her with the respect and dignity owing to an old lady of 91 who felt that life was no longer tolerable. Throughout her time there the personnel could not have been more polite, obliging and helpful to us and tried to make our regular visits as pleasant as they could. Well done Kenroyal

Kenroyal provided wonderful care for my sister for the last few weeks of her life. The staff are friendly, welcoming and were well-liked by my sister. She made no complaint and always responded positively when asked about the quality of her care.

If you are looking for a care home where you can be sure that your loved ones will be looked after with dignity and cared for as individuals I would recommend you visit Kenroyal Nursing Home and talk to the manager.

My husband has been in Kenroyal Nursing Home since 23/05/2012 from Hospital. He has been very well looked after even though he can be very demanding at times. Staff are friendly, polite, professional and always ready to help. I could not wish for a better place than this. I am very much happy and satisfied with the service my husband is getting. The Manager is very much professional and always approachable. The home is being refurbished completely and extended 35 more bedrooms. There is an excellent garden for all residents and families. All staff are doing their job with great smile.

Staff are very helpful and caring. My nan is being looked after well, and its the best I've seen my nan look and feel in a long time. It's nice to know that someone is always on hand to look after her and making sure she is safe

My dad Fred spent just a short time at Kenroyal before he passed away but we as a family are so glad his last days were there.

The staff were fantastic as was the manager, my dad was really well cared for, he was treated with the utmost dignity in his last week's after so many years of suffering with Alzheimer's.

Thanks to all the hard working staff I would highly recommend Kenroyal.

Despite an unexpected admission, late at night, during electrical work being carried out at the home, my very distressed father was warmly welcomed. It very quickly became apparent to the staff that the initial assessment of my father's condition whilst in hospital was no longer correct and that he was a very sick man being hastily discharged. Unperturbed he was found a more suitable room than that which had originally been chosen, which was nearer to the nurses station. From then onwards until his death 5 weeks later, he was under constant supervision of all the staff. Without exception all the staff were always courteous, friendly, respectful and caring. Very obviously happy in their work whatever it threw at them (much of which was not pleasant). The manager, was always available and happy to discuss my father's needs and well-being, and quickly implemented any additional requests. She very kindly found a suitable wheelchair for my father, who had suffered a stroke and had vascular dementia, to enable him to move around the home. Gp's were quickly contacted as soon as there was any concern about my father's immediate health. My overall impression of the whole home was one of warmth and compassion throughout. This care was extended to our whole family throughout my father's stay and indeed has continued since his death. Thanks and respect to all staff members. A final word - no items of clothing were lost or spoilt during dad's stay. Well done