Kenroyal Nursing & Residential Care Home

My father was only a resident at Kenroyal for a short period of time as sadly he has recently passed away. I have been overwhelmed by the exceptional care he received from the Manager and all her team. They continually showed person-centered care and made his last days as comfortable and dignified as they could. All staff are polite and friendly and provide me with peace of mind at a very difficult time.

We couldn't ask for more, he had a lovely room, he was always clean shaven, with regular haircuts to make him very smart, as he would have liked it. A big thank you to all the staff.

The Kenroyal provides dedicated care for my father who at times, can display challenging behaviour due to his condition. The staff are competent, friendly and caring and there is a sense of cohesion where everybody is working together towards making everyone in their care happy and well looked after. The staff also help relatives by listening to their concerns and assisting accordingly. When I leave my father after visiting, I gain great comfort from believing he has the best care possible I could find for him.

Thank you.

I would have no hesitation in recommending this home because of the positive, caring experience I have had with the treatment of my mother. The staff were extremely accommodating, helpful, and took very good care of my mother who recently passed away. Whenever I visited the home, it was always clean and the majority of the time smelt really good. A sign that I looked for, because of previous experiences with care homes. My mother was clean and appeared to be contented. Difficult to judge because of her dementia, but I saw no reason to question anything adverse. Of course, there were inevitably some situations that required discussion, but these matters were discussed and dealt with, with good grace and any changes or recommendations were put in place expediently.

After a long search, we found somewhere caring and safe to look after my mother and it is the best and easiest decision we had to make without hesitation knowing my mother was in good hands.

My father has been at Kenroyal for a relatively short length of time. However, in that time his care has been exemplary. Every member of staff in their many different roles has shown respect, care and compassion for my father and his visitors. We are always greeted with a welcoming smile. In the past few weeks while my father has been confined to bed has been treated with the utmost dignity.

The owner and nursing staff have been open, yet compassionate while sharing every aspect of my father's medical condition and needs. The home itself is scrupulously clean, my father's room is light and airy. We as a family feel privileged that it is home for my father in his later days.

My mother went to the Kenroyal in February 2015. She had vascular dementia and difficulty communicating. From the start, her needs were catered for and the staff were very kind and patient at all times. The family were encouraged to visit at all times and were always welcomed with a cup of tea and biscuits. After a spell in hospital, we knew her life was near the end. The Kenroyal took her back into their home and cared for her twenty-four hours a day with nothing but kindness during her last days. It was such a comfort to us, her family, knowing she was comfortable and calm. She died on 9th August 2016 and I cannot thank them enough. We were so lucky she had her place there.

My husband had advanced dementia with other health issues and some challenging behaviour. He was admitted to Kenroyal after a stay in hospital. The previous care home was unable to meet his needs. He was always clean and dressed well. His room, which overlooked the lovely gardens, was very comfortable and large enough for me to sit with him. All staff were kind and looked after him really well. I was welcomed to visit and nothing was too much trouble.

I am satisfied with the nursing care that my mother is receiving. The home is clean, tidy and well run.

The facility is very clean and the staff are friendly and helpful. We have asked for some additional help that is not within the remit of the care home and the managers have always managed to solve our issues and help as much as possible.

My mum was really poorly and they couldn't do enough for her. They helped her with everything eg. food, drinks, medication and keeping an eye on her. They are wonderful in that home.

The manager is very friendly, approachable and hands on. When I visit my husband the staff have a ready smile and a greeting. The home is clean and well run, smells occasionally but most nursing homes do. Most importantly the staff are great with the residents. There are lots of activities for them to do or participate in, some to stretch their mind, some their legs (dancing) other their vocabulary. Above all this, I genuinely feel they care about the residents as well as provide care.

No shortage of staff at any time and all staff members very helpful and friendly. Always offered tea/coffee and biscuits when visiting. A very open organisation with nothing to hide. The food seems to be good and generous.

Negative- Although carers are kind and they speak directly to residents in the resident's mother tongue some carers do have the tendency to speak their mother tongue when talking to other colleagues in front of residents which could be confusing to residents with Dementia.

My mother-in-law is always clean and tidy when I come to visit. She is cheerful and happy to chat in the common room, where she interacts with other guests and staff. The staff are quick to respond to her requests, which are not always politely phrased, as she has Alzheimers and vascular dementia. They treat her with dignity and humour, which she really responds to. They nudge her into joining in with different activities. The staff are always cheerful and helpful to residents and guests - they always offer me a cup of tea when I arrive. She is settled and as content as she can be, given her condition.

This was only the third care home we looked at, having accepted a place at the first two, only to be let down at the last minute by both of them. Kenroyal was then offered as a possible option. We arrived unannounced, were given a full tour of the home and had an informal meeting with the manager who on that same day visited my Mother in hospital, assessed her needs and arranged for her arrival the following day. When things need doing in this home, they get done. From the approach the building looks a bit tired but there's a new wing added, however this is irrelevant because all my Mother needed was to be nursed and cared for and this is where Ken Royal comes tops. The team here run the place with an efficiency and a passion to make everyone, including visitors, feel at home. It's their dedication to providing a comfortable and stress free environment that puts this home at the top of the list. Well done.

My mother has been in Kenroyal since December 2015. She suffers with Alzheimers and vascular dementia. Mum is very well looked after, even though she can be very demanding at times. She looks really neat and tidy every time we visit, which is at all different times of the day. All the family is happy to see how well they care for her. We particularly like that she is not left in her room all day. The staff ensure all residents are involved in activities the home provides e.g. Bingo, puzzles, exercises, etc. Without exception, the staff are friendly, courteous, respectful and caring. They treat Mum with great dignity at all times. The manager and staff are always polite, helpful and willing to do all they can to make Mum's life a happy one. The manager, is always available to talk and keeps us well-informed of any issues that may arise.

Stepmother was left in bed the majority of the time at her last residence and mainly left on her own, they said she was virtually unmanageable when hoisted.

Kenroyal staff had her in a chair in the lounge on arrival and they continue to do so, for the majority of her time in the home, which means she now has contact with other residents and staff each and every day.

The staff are tremendous very helpful friendly and always polite.