Ashurst Mews Care Home - Avery Healthcare

There's always something going on and the community is regularly welcomed to join in with various events. The staff get involved with dancing and singing along when there's music, or dressing up for themed events and it brings a lovely atmosphere to the home.

My mother entered the home at 98 years of age after a fall. She had slight dementia ' a forgettery, not a memory' she jokingly called it. On her own, she became increasingly anxious even with daily carers and knew she could no longer manage. This anxiety vanished within a week or two of entering the home when a carer sat with her for 2 or 3 nights until she fell asleep. She was bedridden for the last 15 months of her life and was beautifully nursed by people who already knew and cared for her as a person. I don't think she had any bed sores. She certainly rarely complained of pain, only a few aches in her joints for which a paracetamol was sufficient. She often said to me that the carers were wonderful to her and looked after her so well. She loved the food...it was one of her last pleasures. She rang me once before she was bedridden to thank me for finding her Ashurst Mews. That is high praise! She died two weeks before her 102nd birthday, I am so grateful to you all.

My mother-in-law came here with throat cancer from the hospital. The care she received was so far above and beyond anything we could of ever hoped for. I cannot give praise enough for every single staff member and housekeeping. They made a difficult time for our family a lot easier. My mother-in-law died with dignity because of their wonderful care.

Fantastic, could not fault anything at Ashurst Mews. The staff, facilities, food and welcome were quite simply amazing. Although my father was only there for two weeks of respite care, we will definitely be going back. In my father's words, "it wasn't five stars, it was six stars. If only all care facilities were like Ashurst, old and those adults needing care wouldn't feel so frightened about going into care. All the staff we met, it was a great pleasure, and I felt totally reassured".

I found the staff very caring and treated my mother with dignity at all times. Would highly recommend Ashurst Mews.

Ashurst has a happy, warm atmosphere at all times. All staff are conscientious, extremely caring and attentive, helping Mum settle and feel supported. The staff go out of their way to help and always keep us informed. The varied activities are so important to Mum and are always appreciated. The beautiful garden, spacious lounges and bedrooms are well-maintained, and Mum enjoys the first-rate meals. Many thanks, Ashurst, for the level of care you provide.

From my initial visit and tour of Ashurst, which was unplanned, to my regular visits and calls now, the greeting is professional, welcoming and warm. When I bring Mum back from an appointment or a trip, all of the staff make her feel so welcome and special - that it is truly uplifting and makes the home feel very caring. We chose Ashurst for its activity programme - things such as the arts and crafts, visits from singers and musicians, armchair keep fit, and outings to local parks have all been a lifeline for Mum - more, please.

Always a friendly welcome upon arrival with a good knowledge of the condition of the resident being visited. Security access is very good. Overall facilities and activities are very good. Personal care offered is of a satisfactory standard.

Ashurst made the last years of my mother's life as good as it could have possibly been. Care from the same loving staff year following year. I'm not sure what else you could want.

I manage to travel once a week to see my mum and have always found the staff and management extremely kind and helpful to Mum and to me.

The staff are very friendly and welcoming whenever I visit Mum. They treat Mum with a lot of respect and always try and include her in the activities. They always take the time to talk to Mum whenever they see her. Overall the atmosphere is very homely. Perhaps some more interesting activities could be beneficial to Mum.

I have been treated with love and respect from everyone and made some lovely friends. I will be visiting the home and seeing my friends and staff. My son has promised me that he will bring me should I need to go into a care home in the future as this is where I want to be. Thank you to all for the happy time you have made my visit. With love.

The staff were always professional, empathic, helpful and cheerful. Nothing was too much trouble.

My father went into Ashurst Mews two months ago after living with my family and I for sixteen years. I was very anxious but have been extremely impressed with all the staff there. They have welcomed Dad and made him feel at home. They are kind, caring and conscientious. I have no need to worry about him as if part of their family. He is happy and content and is playing his harmonica again. He enjoys the activities and tells me the food is fantastic. I did have one concern after Dad first arrived but after speaking to the manager it was rectified straight away. When Dad was taken ill suddenly it was dealt with calmly and professionally. His family who live out of town phone him and always remark how friendly the staff are. A heartfelt thank you to each and every one of you.

My mum was in Ashurst Mews for some time and I can only say that the staff were always polite, caring, and would go that extra mile to make her comfortable, even more so during her last weeks and days. Nothing was ever too much trouble and I was also kept informed of any changes in her health. The staff always took time to ask how the family was as well. I would not hesitate in recommending Ashurst Mews it really is a lovely, friendly, and caring place.

I recently had to find care home accommodation for my dad who had been in hospital for 7 weeks. The staff at Ashurst Mews assured me they would help me get everything in place. I was kept updated and they liaised directly with the hospital to arrange discharge. Since being at Ashurst Mews my dad has been made to feel welcome and at ease. His room is perfect and all activities are fully inclusive. I have no qualms about recommending Ashurst Mews as a lovely caring environment.

Well what can I say the whole experience has been absolutely outstanding from the very start when I approached the home for my Mum. The whole team go above and beyond and at an extremely stressful time they made a difficult decision much easier to make. The care my mum receives is wonderful she is always treated with kindness and empathy since becoming a resident my mum has started to engage with people and socialise which is a big step.

All the staff are lovely and really caring. 10/10. My mind is at ease knowing that my nan is getting the best care and is in a safe place. Clean and tidy. Has lots of activities for the residents. I would recommend the care home to anyone. If you are looking for the best care for a loved one.

We are very happy with the care and facilities at Ashurst Mews. It is far beyond what we hoped to find for our Mum. The staff are committed, kind and visibly care for the residents. The premises are very pleasant and airy, the garden is gorgeous and Mum describes the food as 'out of this world'. Activities from chair exercises and singing to animal petting are fantastic. Covid safety procedures are reassuringly vigorous. I have rated excellent because we can't fault anything. The only one thing we could wish for is for residents to be able to get out into the garden a little more often.

You provided excellent care for my mother during the last 7 weeks of her life. Your nurses and carers were exceptionally kind and caring with her and helped to make her feel as comfortable as possible. Your staff also treated me with kindness and courtesy and kept me informed about my mother's condition.