Over all time Ashley Care Centre has 5 reviews.
Hi J E, thank you for your ongoing support of the home. It's really nice to hear that you and the family are very happy with the care Mum receives and your compliments mean a lot to everyone here.
Thank you for such a lovely review it has been and continues to be our pleasure to look after mum so it's so good to hear you're confident and happy with her care she receives at Ashley.
Thank you for your kind words. It's our pleasure to look after your grandad and we're really pleased you're happy with the care here. It's also a pleasure to help you and the whole family who feel like part of the home when you visit and call.
We are all very sorry that your mum suffered an injury at the home that caused hospital treatment. Unfortunately, after a thorough investigation, we were unable to highlight the moment this injury occurred.
Initially, it was quite a small bruise and this spread over a longer period. We believe that as well as the injury itself other contributing factors not in our control had a direct impact on the extent of the injury. We reported ourselves to the safeguarding team the next day and we felt we kept in regular contact but am sorry if this was not sufficient and will aim to do better. We always look to provide high-level dementia nursing care for all our residents. We overwhelmingly have satisfied clients who are genuinely pleased with the service we provide so we take this issue very seriously. We have taken other steps to avoid such incidents and can outline these if you wish. Again, I would like to apologise and wish you and your mum all the best in the future.
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