Berry Hill Park Care Home

Berry Hill Lane, Mansfield NG18 4JR

Ideally placed in Mansfield, Nottinghamshire, Berry Hill Park is a purpose-built care home, which offers residential and nursing care.

A substantial and welcoming home, Berry Hill Park has plenty of spaces for residents to enjoy, including four sitting rooms, four dining rooms and a family room – most of which have lovely garden views. The large landscaped garden and courtyard provides a great option for residents who want to be outside, especially on summer days, when it becomes a popular place to enjoy visits from friends and family.

Indoors, the activity and entertainment room and hairdressing salon provide further opportunities for socialising. The bright, comfortable bedrooms and living areas are easily accessible by wheelchair.

The home’s caring team has created an attractive family atmosphere, encouraging everyone to eat, celebrate and plan special occasions together. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is thoughtfully designed to support mind, body and soul.

Berry Hill Park’s Home Manager will make sure that all residents receive the kindest possible care. The extensively trained team will deliver all the nursing and specialist care and support services that your loved one requires. Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make their stay that little bit more enjoyable.

Group: HC-One

Person in charge: Sally Tebbett (Home Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Anorexia/Bulimia/Self Harming • Bipolar/Manic Depression • Cancer Care • Colitis & Crohn's Disease • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 66

Rooms with ensuite WC: 66

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Berry Hill Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Berry Hill Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 39 Reviews over all time. This Average Rating is also the rating value for Berry Hill Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.576 for Berry Hill Park Care Home is calculated as follows: ( (301 Excellents x 5) + (118 Goods x 4) + (33 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 455 Ratings = 4.576

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Berry Hill Park Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 14 Reviews ÷ 13.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Berry Hill Park Care Home has a Review Score of 9.6 (9.576) from 39 Reviews


Average Ratings

  • Excellent
    27
  • Good
    10
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Berry Hill Park Care Home?

  • Extremely LIKELY
    28
  • Likely
    8
  • Don't know
    2
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Berry Hill Park Care Home

  • Resident / Service User
    14
  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    6
  • Husband of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • more

Superb treatment and care. Admitted late at night for respite with no problems. Mangement and staff were lovely.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My 94 year old Mother has been resident for over 3 years and has, since June 2017, deteriorated in health, markedly having developed a rare auto-immune disorder. Personally, I have found it difficult say the least witnessing her decline and take each day on at a time. Reassuringly, the staff at the home have, thankfully, been well and truly on the ball, detecting any nuances in her condition that have been taking place. Their support of Mum has been, when she needed it, very moving indeed and overall she could not be in better hands. I thank God each and every day that Mum is more than happy and content with the care she has been receiving at, what has become a very difficult time for her.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I took a lot of time looking for the right place. There was an open door policy on the viewing - 'Come any time' - which showed confidence and no subterfuge. As soon as I walked in I could see the difference. The staff and residents spoke to me. The place was clean and warm and friendly. Mum was given a corner room with en-suite. In the latter stages of dementia, she quickly settled. Wonderful food and great staff. If Mum feels like dancing, as she does most times, the staff join her. The 2-minute walk from the dining room to her room takes Mum 20 as she stops and gives every staff member a hug and a kiss. The great thing is that they return it. I could not be more relieved. I am confident it was a great fit for Mum. Everyone is so welcoming and they keep a watchful eye on all the residents. I am certain if there was a problem, and I haven't found one yet, I could raise it and it would be addressed immediately. The management and staff work hard and it shows. So great.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

The patience and care demonstrated by staff on dealing with a very difficult resident was exceptional. The new manager is professional, caring and supportive.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

My father was admitted to Berry Hill Park Care Home after another spell at the hospital following a fall and night on the floor at his home. My father was not expected to live for more than a few days but because of the good, care and kindness shown to him by the staff here, he made an incredible recovery and remains alive today. He may yet reach his 100th birthday. Thank you.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

A spacious welcoming home in which most of the residents seemed content at meal times in the large airy dining room.
Occasional nighttime interruptions by night staff to see all was well.
I was allocated a "showroom" which I had admired on an earlier visit but I had to request a mattress for the bed on the first evening and a TV replacement for one not working to the arrival.
Only 1 tap gave water over the hand basin - running cold and then too hot to use until much later - no plug.
Meal-times were approximate for service in the dining room but trolleys with tea/coffee/sandwiches/cakes/biscuits come to you are rooms, food very good.

How likely would you be to recommend Berry Hill Park Care Home? Likely

Overall Standard

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Safety / Security

Rooms

Value for Money

Average Rating:   3.4 out of 5

Clare Sheehan, Care Advisor at Berry Hill Park Care Home responded to this review on 10 Apr 2018:

Thank you for your kind comments regarding the Home overall to include the quality of food. I am sorry to hear that there were a number of concerns with your room upon arrival and would have gladly discussed these with you to get them resolved. I understand from our conversations that you felt comfortable during your time here at Berry Hill.

The team at Berry Hill were very efficient. It took no more than 48 hrs from enquiring, to assessing, to transporting mum into the care home. The change within 48 hrs of mum going in were noticeable. She went from sleeping all the time to eating 3 meals a day and having a conversation with you. My mum was only there for 23 days and sadly passed away there. The nursing staff, carers, cleaners and cook went above and beyond their duties. They all helped to make mum's final days happy and comfortable. It was like being surrounded by extended family. Home from home. They respected your privacy as well as knowing when you needed their support.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Found all Berry Hill staff caring, kind and professional.
Excellent the way info (Medical and otherwise) passed on.
Excellent welcome.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

There are many kind carers ar Berry Hill. One displayed particular kindness (as she always does) when she accompanied my mum in an ambulance to hospital. She reassured her and mopped her up.
When I arrived at the hospital, my mum was relaxed and reassured, despite feeling ill, evidenced by the beaming smile she gave to the carer.
Mum has dementia so becomes disorientated in strange situations. This carer was her anchor to her normal life. Thank you for being there and for caring so much.

How likely would you be to recommend Berry Hill Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Happy with the care mam's getting, just kitchen coffee shop water mostly cold, milk not always there, spoons missing!

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Katie Price, Careline Advisor at Berry Hill Park Care Home responded to this review on 14 Sep 2017:

The hot water is replenished throughout the day but alternative equipment is being sourced to provide hot water continuously. Milk and teaspoons will be checked at intervals during the day so that the café area can be enjoyed by everyone.

I asked to go to Chatsworth House and the home made it possible and took me out on a trip in the mini bus. It was really lovely to go. I even had my photo taken.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Excellent in all aspects.
Staff, carers, cleaners and cooks!!

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

My mother was a resident at Berry Hill for 5 1/2 years. She had complex care needs and built excellent relationships with the friendly, caring staff. Due to my mother's illnesses, communication was difficult but staff were able to understand her needs and developed regular chatting sessions. My mother spent the last few years in bed but never suffered any bed sores and received an excellent level of care and support from the home. She will be missed.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Staff are generally professional, kind and helpful. Ther are a few exceptions, it would be helpful if baths/showers were booked into the diary on a regular basis, instead of having to ask every few days and this request being delayed because of 'emergencies'. Early days, so hoping minor problems can be sorted. In general, the home is satisfactory to good. Food is excellent, especially as the cook is devoted to her job. Some maintenance issues that could be easily resolved.

How likely would you be to recommend Berry Hill Park Care Home? Likely

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Claire Hurworth, Careline Manager at Berry Hill Park Care Home responded to this review on 01 Jun 2017:

We would like to thank you for raising your concerns. Our Staff aim to be professional at all times. Baths and showers are scheduled and planned to meet resident’s needs and wishes. Occasionally a bath or shower may have to be postponed due to unforeseen circumstances but this is not a regular occurrence. The home has a very experienced maintenance operative and maintenance issues are dealt with promptly and efficiently once they are brought to his attention.

My wife has been in Berry Hill for a number of months and has picked up ten fold. I have my meals brought to me so I can eat with my wife and all the staff are caring and care is given to my wife with respect. I am not a well gentleman myself and the staff look after me too. They say hello and goodnight when I leave. Lovely manager too, all the staff are angels.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I love going out on the activities. I went to Mansfield Library to see Singing In the Rain. It was really good and we enjoyed it. I always love going on the trips because it is nice to go out and it is always fun to be with the staff because they are really friendly and fun.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I really enjoy the home and all the staff are lovely and nice to me. I like to go out on trips to the garden centre to buy flowers and Christmas presents. The manager comes to see me during the week to see how I am and I enjoy my meals and my room is big and lovely.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I came to stay at Berry Hill and have met a lovely lady who I have my meals with. The staff are lovely and will do anything I ask them. The home is lovely and I feel at home.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Staff, care and facilities at Berry Hill Care Home are excellent no complaints.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My father spent the last few weeks of his life here and I cannot speak more highly of his care. The staff are wonderful, caring and compassionate. My father was never lonely, there was always someone who took the trouble to come and chat to him. The last few weeks were difficult for my father but the staff managed him amazingly. We will be eternally grateful for everything that was done to help us all through this difficult time. I would highly recommend this care home in every aspect. Thank you for the difference you make.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My Room is lovely and the food is nice. The cleaners make my room nice and tidy. The staff are very friendly and kind to me and the other residents.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My father was a resident at Berry Hill for a few days for end of life care in October 2016. I speak as a senior doctor who has provided care to many hundreds of patients over many years; I have also taught what "good care looks like" to doctors and nurses for many years so I am writing both as a family member as well as a senior health professional. My father received excellent care for the few days he was at Berry Hill. Staff were caring, considerate and highly professional ensuring that my father was well cared for as well as that we as the family were looked after as his life ebbed away. I am also conscious that necessary arrangements were put in place to ensure that emergency medication was at hand, should it have been needed as well as that the home were clear on my father's wishes. Can I thank all the staff for their consideration, care and professionalism at a very difficult time for us.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Lack of communication to the home to service users relative in all matters.

How likely would you be to recommend Berry Hill Park Care Home? Don't know

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3 out of 5

HC-One, Careline Team at Berry Hill Park Care Home responded to this review on 27 Sep 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
There is a new Home Manager in post and regular Resident and relative meetings are scheduled throughout the rest of the year with times and dates displayed. The next meetings are scheduled for Monday 3rd October and card invitations have been sent to relatives who do not live nearby and have been distributed to all Residents within the home and have been left in the coffee shop for visitors. The Home Manager operates an open-door policy and holds Home Manager surgeries every week with dates advertised in the home’s reception area.

My room is always clean and tidy. The cleaners come in every day to clean my room. The food is that good that I feel like a bacon pig. I enjoy the activities in the home. The staff are friendly towards me and very kind.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My room is nice and tidy, the cleaners do my room every day, the staff are friendly, always have a smile for me. The food is nice, it meets my needs as being a vegetarian. The lounge is nice where we do activities. It's got a lounge TV for all of us to see.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I came here following a bad fall (2015) after home carers (who were very good) it was decided that I should come here as my sister was already here after a stroke.

How likely would you be to recommend Berry Hill Park Care Home? Likely

Overall Standard

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.6 out of 5

Mum moved in Monday, so far so good. We had concerns about her appetite, but since here seems to be doing well and enjoying her food, especially the puds! Staff very friendly and trying to be as helpful as possible. Nothing seemed to much trouble. Family very satisfied.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Rooms

Value for Money

Average Rating:   4.4 out of 5

I would like to say how happy Berry Hill Care Home took care of my friend. All staff were very good with him. Praise to them all he was quite happy right to the end.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Can't really be faulted. Very welcoming. Very clean, Staff very attentive. Excellent all round. Never any unpleasant smells. Highly recommended.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I like my room because its downstairs don't have to go upstairs. The staff are all good to me. My meals are very good and tasty.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

As a family we would like to express our sincere gratitude to all the staff at this home for the care and compassion shown to our mother and ourselves at this difficult time in our lives. All the carers and nursing staff without exception kept my mother clean and comfortable 24 hours a day for the whole 13 weeks that she was there. They made us all very welcome on our daily visits in particular were understanding and sympathetic to all of us on the day our mother passed away. We would have no hesitation what so ever in recommending this particular home.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Mostly friendly staff (rushed). Some excellent well done all. Food excellent well done staff, and of course the chef couldn't fault any.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My room is a very high standard. The food is excellent, meals are on time. The staff are very friendly to me and respect my wishes for when I need to go for a cigarette.
The big lounge where I socially meet other residents for my meals is excellent.

How likely would you be to recommend Berry Hill Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I came into the home as I had operation on both feet so came to Berry Hill to be able to get support to mobilise so I can go home. The staff have been brilliant, really kind and sociable, food was ok but I like to cook so wasn't as good as can be. The home manager was lovely, always smiling. I'm glad to be going home but thank you Berry Hill.

How likely would you be to recommend Berry Hill Park Care Home? Likely

Overall Standard

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My father came here at the end of April, and my mother joined him at the beginning of June. My dad came for end of life care and has since picked up well. My mum came with very bad bed sore as she is now making a good recovery. I am very pleased with their care here at Berry Hill and I feel a lot better in myself knowing that they are being very well cared for.

How likely would you be to recommend Berry Hill Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

I have found the staff to be pleasant, helpful and always seem to have the best intentions of the residents at heart. Sometimes I worry if no-one is in the lounge but appreciate staffing difficulties. I think residents activities have improved and with the interest of the individual needs of the residents.

How likely would you be to recommend Berry Hill Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Mum has been here for over 5 years. In that time the staff have always treated her, dad (when he was alive) and us with the utmost care.

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

All made to feel welcome anytime. Always kindness to resident. I can always get a meal if I need one.

How likely would you be to recommend Berry Hill Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Like the room, have a chat to staff when they call by. Like looking out of the bedroom window. Like the staff on all levels from care to kitchen staff.

How likely would you be to recommend Berry Hill Park Care Home? Don't know

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.4 out of 5

Submit a Review for Berry Hill Park Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

3 Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

August 2017

Kindness in Care Award

Recipient: Berry Hill Park Care Home

Date: Friday 11 Aug 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

March 2014

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Berry Hill Park Care Home