Broadgate Nursing Home

I am so impressed by the care Broadgate is providing for my aunt. She is really known and cared about by the staff, but they also try to get to know her visitors and show caring there, also. My aunt recently turned 93 years old and Broadgate set aside a room for a small family party. We were provided with lots of helpful directions so that we could protect our aunt and other residents, as well as ourselves. It was a truly lovely occasion, well-supported by the Broadgate staff. Thank you to the Broadgate staff for all you do.

Since my aunt has become a resident at Broadgate, I (together with my sister) have visited her on several occasions and have found the management and staff to be very welcoming, caring and friendly. I feel that my aunt is given very good care and is known by her first name by all members of staff, making it feel very much, her home. Was very touched at how accommodating they were recently in allocating a room, so that my aunt could celebrate her birthday, with her close family. It was a beautiful occasion and I know that my aunt enjoyed it. Her room is always very clean and tidy and it is obvious that Broadgate tries to accommodate her and her family's wishes, wherever possible.

My relative was made very welcome and his health has greatly improved since his arrival (a year ago). This is due to the staff and management, who we thank very much. Keep up the good work. Many thanks.

Overall, Broadgate is a good, caring, care home, run by careful, committed staff, who are well-led by the management. The dark wood of the corridors can make it ab it heavy, but each resident's spacious bedroom (with ensuite toilet), is kept very clean. A cleaner is employed specifically to clean at all times. Any spills are dealt with immediately. Food is good, varied and presented temptingly and the dining hall is a cheerful, sunny environment. There are plenty of staff, though, at lunchtime, they are very busy. Residents are kept safe and quite carefully supervised. Staff are kind and toilet needs are treated with dignity. The home has begun to branch out and increase singers/musicians, to broaden residents' horizons.

The nursing home and resident rooms were always very clean. The security was good and the staff were always helpful offering to escort you and offered a choice of the lift or stairs. The staff are amazing. Always welcoming, friendly, approachable and very helpful and supportive. I sat with a resident as he passed away and the staff were there for us but gave us privacy. Truly grateful to all of them.

My mother's care has been first-class. All her needs have been catered for. Always clean. Never had an odour of a person that is double incontinent. All the staff have been friendly and approachable.

Our family has found the staff to be thoughtful, effective and professional in their approach to dad's care. Within hours of dad's arrival his nurse had made great efforts to not only perform the necessary checks and gather information on dad's needs but had made a connection with dad too. This instant building of an effective relationship with him is very important to us all. Communication has been excellent ensuring we are continuing to be involved in his care. It feels like home from home.

Congratulations to you all on your achievement in the inspection! You have worked hard for the grade and fully deserve the award. You all have something that cannot be learned, it is a gift for the chosen few. Love You All.

Although I am described as next of kin, I am actually a professional who has been involved with a person now residing at Broadgate. As this person has no relatives and I had supported them in their own flat for over 10 years I am treated by the home as a de facto next of kin. When this person developed dementia we chose Broadgate because it was in a familiar local area. I was aware of the unfavourable reviews but went in with an open mind. Despite the difficult Covid environment, the staff went out of their way to make our first visit a joy. When they became a resident, Broadgate went above and beyond to provide a brilliant service. This resident had many additional needs and at every opportunity, the staff have worked hard to draw in additional resources whenever needed, to respond to changing circumstances. Additionally, the staff have always included me in any decisions. I cannot recommend Broadgate enough.

My mum has been a resident at Broadgate since March 2021. Whilst her entry (during covid) was very difficult both for her and the family we feel that the extremely caring staff have gone above and beyond to help her settle. Unfortunately, my mum is still a little unsettled, however, due to the expertise and care given to her (and us) since then, her family feel that the situation will keep on improving. We have nothing but praise and admiration for all the staff at Broadgate and fully recommend it to anyone I know is in need. A big heartfelt thank you them them all.

This is the third care home that my dad has been in. Luckily the first two were only temporary, but I wasn’t looking forward to choosing somewhere on a permanent basis because of what I had previously not only seen, but what I have heard has happened in care homes. Our first choice was Broadgate, based on the website, the location and on what reviews I could find. However, since he has been there, I have never, ever had any cause for concern. Since day one, the staff has been fantastic. They keep us regularly informed of my father's health and well being. My dad's personal growth has also been unbelievable. He has gained weight, he no longer looks in the pain he was in, in hospital. He always looks clean, fed and happy and for his family that is priceless. My family will forever be grateful to the staff at Broadgate Care Home. I have never felt it is ‘just a job’ to anybody. I see that they genuinely care about my dad. Thank you to everyone at Broadgate. You are all just so special.

Over the past 8 months, since she has been in Broadgate, my sister's life has improved from being a poor old lady, to now living a refined and dignified life in comfort, surrounded by a very friendly and caring team. Very happy with Broadgate Care Home.

I visit regularly and love to see my relative respond well in the happy environment that is Broadgate Nursing Home. Nothing is too much trouble as far as care goes and that also extends to how visitors are received. Well done for getting such a high grade, you all deserve it.

Care is given with kindness and compassion. Nothing is too much trouble. All the staff are cheerful and come across as well-motivated. The staff are mindful and consider the situation of both residents and relatives.

My mother has been having regular periods of respite care at Broadgate since July 2021. We have been very happy with the care and support that she has received over that period. The staff and management are extremely kind, friendly and caring. The home is safe, caring, responsive and well-fed by the manager who is very helpful. My mum is happy here and we'll be using this again.

My aunt has been looked after since 2016 and I have always been very happy with the care she gets.

We are so pleased we chose Broadgate for Mum and would not hesitate to recommend to others, we can't thank the staff enough they do a fantastic job which is not easy and is not without challenges, yet every aspect of care and social interaction that you would want for your loved ones are met to a high standard.

My mother is content and settled at Broadgate. She is well cared for and is always smart, clean and tidy when I visit her. The staff keep me informed of any medical problems and their emails of visiting arrangements through Covid. Her room is always clean and tidy, I would not hesitate to recommend Broadgate to friends in need of residential care.

My mother is now sadly bedbound, sleeping much of the time, but I am happy to know that she is in a cosy room, cared for by cheerful, kind individuals who try to make her waking moments lively and stimulating.

I am very happy and cannot praise the home and the staff highly enough. They have made the transition into the home for both myself and my mum fantastic. The links with the external caregiving teams, such as the mental health team, have been so quick and efficient with Mum's emotional and physical wellbeing at the heart of it all. The speed and quality we have received throughout, of care so far, has been remarkable.