Barchester Forest Hill Care Home

Forest Hill Park, Worksop S81 0NZ

Barchester Forest Hill Care Home is a custom-built home located close to Clumber Park and Thoresby Hall. Forest Hill is only two miles from Worksop town centre and the A1 and M1 are nearby, as are Doncaster, Sheffield and Rotherham.

The home provides first-class, 24-hour nursing care for people living with dementia in the Memory Lane Community, as well as support for adults living with mental health needs and associated challenges in the Portland Suite.

The aim is to offer a therapeutic environment utilising recovery models to support individuals' mental well-being. A dedicated team delivers first class person-centred care, giving people a quality of support that is unique and innovative, while ensuring individuals remain in control of their lives.

Emphasis is placed on enhancing well-being through relationship-centred support and providing an enriching day.

Group: Barchester Healthcare Ltd

Person in charge: Elizabeth Dodd (General Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Down Syndrome • Epilepsy • Parkinson's Disease • Schizophrenia • Stroke

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Welsh, Scottish Gaelic; Gaelic, Polish, Shona, Yoruba

Single Rooms: 53

Rooms with ensuite WC: 53

Facilities & Services: Palliative Care • Day Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Barchester Forest Hill Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.1 (maximum of 10) for Barchester Forest Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Barchester Forest Hill Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.708 for Barchester Forest Hill Care Home is calculated as follows: ( (35 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.439 Points relating to the number of positive Reviews for Barchester Forest Hill Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10.6 Target = 0.189

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.1 Barchester Forest Hill Care Home has a Review Score of 8.1 (8.147) from 4 Reviews


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Forest Hill Care Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Forest Hill Care Home

  • Daughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Relative of Resident/Service User
    1

Forest Hill Care Home is a well-run facility, credit goes to all the people who work there. The staff and management are caring, loving and helpful. They are dedicated to providing residents with the respect they all deserve. The meals provided are of an excellent standard with plenty of choices.
Forest Hill is a very clean, welcoming care home. Both my mum and my brother are residents at Forest Hill, they receive love and care from all who work there. I speak for all my family and say that we wouldn't want Mum or our brother to be in any other place.

How likely would you be to recommend Barchester Forest Hill Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

I think the staff are ace!
Always polite and helpful.

How likely would you be to recommend Barchester Forest Hill Care Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Welcoming, approachable, caring, genuinely interested in the residents and their families, nothing is too much trouble, lots of staff, very clean property. Lots of thoughtful touches.

How likely would you be to recommend Barchester Forest Hill Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Care is a priority which is excellent. Staff and management are also excellent. I would have no hesitation in recommending Barchester Forest Hill to family and friends.

How likely would you be to recommend Barchester Forest Hill Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

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Average Rating:   4.3 out of 5

Submit a Review for Barchester Forest Hill Care Home

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Forest Hill Care Home