Barchester Forest Hill Care Home

Forest Hill Park, Worksop S81 0NZ
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9.8 36 Reviews
  • Barchester Forest Hill Care Home, Worksop
Barchester Forest Hill Care Home is a custom-built home located close to Clumber Park and Thoresby Hall. Forest Hill is only two miles from Worksop town centre and the A1 and M1 are nearby, as are Doncaster, Sheffield and Rotherham.

The home provides first-class, 24-hour nursing care for people living with dementia in the Memory Lane Community, as well as support for adults living with mental health needs and associated challenges in the Portland Suite.

The aim is to offer a therapeutic environment utilising recovery models to support individuals' mental well-being. A dedicated team delivers first class person-centred care, giving people a quality of support that is unique and innovative, while ensuring individuals remain in control of their lives.

Emphasis is placed on enhancing well-being through relationship-centred support and providing an enriching day.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Georgina Jackson (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (55)

Barchester Forest Hill Care Home Reviews (36)

Total of 36, showing 21-36
9.8

Barchester Forest Hill Care Home has a Review Score of 9.8 (9.751) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Forest Hill Care Home has 36 reviews.

Overall Experience

  • 29
  • 6
  • 0
  • 0
  • 1

Date Published

36
6
10
18
18

Review from P Y (Husband of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Placement made by the local authority, out of their normal catchment area and their choice could not have been better. It's a real home-from-home offering care which I am unable to do so and I could not have wished for a better placement.

Reply from Georgina Jackson, General Manager at Barchester Forest Hill Care Home

Thank you for your review; it is much appreciated. I will be delighted to share your comments with the staff team.

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Review from T W (Grandson of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident at Forest Hill since the middle of 2022. As a family we have found all staff to be very friendly, kind and compassionate, going above and beyond to make sure all residents are well looked after.

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Review from C D (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent two hours with my mum, yesterday and left really happy. Even though the staff were extremely busy they couldn't have done enough for her, to make sure that she was comfortable and treated with great care. She looked lovely. Mum had all her best clothes on and was sitting in a brilliant all-singing,
dancing chair. I supported my mum in eating her Christmas dinner, which looked and smelled fantastic. She ate loads. I just want to let everyone know that Mum is treated with genuine kindness by the staff who engage with her whenever possible even in Polish at times. Thank you from us.

Reply from Georgina Jackson, General Manager at Barchester Forest Hill Care Home

Thank you so much for your comments, it really is heartwarming to know you and your loved one enjoyed Christmas at Forest Hill. I will take great pleasure in passing on your comments to the team.

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Review from L S (Daughter of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Barchester Forest Hill Care Home since 23/12/2020 and I am pleased to say that I am very impressed with the care and support that he receives. From the care staff to the nurses and even the admin staff they are amazing. He has been known to be aggressive in personal care and also
very vocal but the patience
shown is remarkable. I often apologise for his behaviour but they say there is no need to as it's his illness, not his fault. The contact with us is very good with regard to changes in medication, any falls he has, witnessed or unwitnessed. They always make us feel welcome when we visit Dad. Dad is always clean and respectable and I cannot do anything but sing the praises of the staff at Forest Hill.

Reply from Georgina Jackson, General Manager at Barchester Forest Hill Care Home

Thank you for sharing your positive experiences of Forest Hill, I shall be delighted to share them with the staff team

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Review from K N (Wife of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care during illness. Care taken to hospital. All staff the full-time staff and management are excellent, very efficient and kind. Complaints were rectified quickly with agency staff. Good atmosphere in the lounge and excellent facilities for Jubilee Day, all the staff took part and it was
most enjoyable for residents and families.

Reply from Georgina Jackson, General Manager at Barchester Forest Hill Care Home

Thank you for your feedback. It is much welcomed and appreciated from the whole team.

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Review from Paula Y (Daughter of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Please do not send your loved ones here. My mum is advanced dementia and despite being badged as dementia specialists they have no idea how to treat residents.
My mum is a pescatarian and has been for twenty years but has spent the last fourteen months being fed meat by staff at this home.
My mum's
wedding ring has been removed from her finger and is now missing.
My mum is left to her own devices most of the time and has suffered neglect and alleged abuse which is now under investigation.
Their idea of activities is leaving the TV on ITV all day.
Music around the home tuned to the local current station to suit staff rather than music to suit the average age of residents.
Ironically my mum is a self-funder and pays for this neglect and we are powerless to get her out due to Covid causing admission issues elsewhere so she is suffering in silence and can never be heard due to dementia.
Avoid avoid avoid

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Review from Henryk K (Son of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As you are aware, Mum has been with you for over sixteen years. During this time she has had her ups and downs but I can honestly say you have always been there for her. Thanks to each and every member of staff, you've been absolutely great. We now look forward to having more contact with Mum, especially
indoors. Many thanks.

Reply from Nicola Vaughan, Divisional Operations Manager at Barchester Forest Hill Care Home

We appreciate your feedback, which I will gladly share with our team. It is lovely to see family members reunited in person now we have been able to open our doors to indoor visits. I agree it has been a difficult 12 months for residents and families.

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Review from Jackie I (Wife of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here for 13 months now. Due to COVID visiting was not allowed. I have now had a bedroom visit twice now. The staff are very caring and friendly. They made my visit very satisfying. My husband is being very well cared for which makes me very happy and content.

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Review from Patricia B (Wife of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been very helpful and explained the situations to me when I have asked questions. Also, they have been very welcoming too, which makes us very at ease during visiting times. I cannot thank them enough. Cannot comment on the rooms as I have not been in them yet.

Reply from Nicola Vaughan, Divisional Operations Manager at Barchester Forest Hill Care Home

Thank you for your lovely comments, and am glad you have felt supported during this challenging time. It is great to see Visitors in the Care home. You will be able to see the bedroom when you next visit.

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Review from P G (Wife of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Forest Hill a day before the big lockdown in March 2020. It could not have been a worse time, but the home, made every attempt to keep me and my family informed by telephone and email. Visiting, as soon as it was allowed, was organised and as frequent as possible. I like the
fact that a carer accompanied him as he has trouble hearing and two meters. Sadly my husband has recently passed away, and this was very sensitively handled by the staff.

Reply from Nicola Vaughan, Divisional Operations Manager at Barchester Forest Hill Care Home

We appreciate your kind comments, Lockdown has proven difficult for so many families not being allowed to spend time with loved ones. It's nice to know you felt supported by our care team during visits. I am sorry for your loss and hope you take comfort that your husband was well cared for and thought of fondly.

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Review from L H (Daughter-in-law of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and caring. Clearly knew my dad and his habits. Clean home, meals looked good. The activities are fantastic.

Reply from Nicola Vaughan, Divisional Operations Manager at Barchester Forest Hill Care Home

The staff were very fond of your dad, it's nice to hear such positive comments which I will share with the team. I am sorry for your loss.

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Review from E A (Daughter of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A strong, consistent care team lead by an inspired manager - creative approach, supportive of family as well.
Would recommend in highest terms.

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Review from Jane M (Daughter of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Forest Hill Care Home is a well-run facility, credit goes to all the people who work there. The staff and management are caring, loving and helpful. They are dedicated to providing residents with the respect they all deserve. The meals provided are of an excellent standard with plenty of choices.
Forest
Hill is a very clean, welcoming care home. Both my mum and my brother are residents at Forest Hill, they receive love and care from all who work there. I speak for all my family and say that we wouldn't want Mum or our brother to be in any other place.

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Review from Joey J (Brother of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff are ace!
Always polite and helpful.

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Review from Janette H (Daughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming, approachable, caring, genuinely interested in the residents and their families, nothing is too much trouble, lots of staff, very clean property. Lots of thoughtful touches.

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Review from John G (Relative of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is a priority which is excellent. Staff and management are also excellent. I would have no hesitation in recommending Barchester Forest Hill to family and friends.

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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Barchester Forest Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for Barchester Forest Hill Care Home is calculated as follows: ( (168 Excellents x 5) + (37 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 213 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Forest Hill Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 May 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (1)

Georgina

Georgina Jackson

Job Title: General Manager

Welcome to Forest Hill, my name is Georgina Jackson and I am the General Manager here at the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Forest Hill Care Home to verify any information. View our terms and conditions. Barchester Forest Hill Care Home has an Enhanced Service - more info.