Gateford Hill Care Home

Upstairs lounge/dining areas could do with a revamp.

Thank you all so much for all your hard work and complete commitment of our Father, you deserve excellent recognition for your care in what we know is intensively emotional work under extreme pressures.

Absolutely first class care and support. All staff very attentive to resident's needs and requirements.

Extremely friendly and caring staff. Nothing is too much trouble. They preserved my brother's life as a result and made his last months as comfortable as they could possibly be. A family atmosphere exists which is genuinely shared between staff and residents.

The staff and the home and grounds are lovely. They all work hard to care for the residents and they are very happy to go beyond the work they do. Also, the residents are happy too. The grounds and home are looked after very well.

All of the staff at Gateford Hill made the last few days of my father's life the best they could be - they were caring and respectful, supportive of family members, and extremely competent and caring towards my father. They talked directly to him, were always available, and never made any request seem like an imposition. The home is an older building, but that meant that it had a much more warm and homelike feeling - much less clinical than a hospital or some other homes we viewed. They were compassionate and professional in every respect. If you are faced with the difficult decision of where a family member should receive end of life care, I would recommend Gateford Hill as making a hard time easier. Nothing will make your loss better, but they do their best to make sure everyone suffers as little as possible.

Unfortunately, on the 20th of January, my aunt passed away. The support, care, help and kindness shown by the staff was very comforting and nothing was too much trouble. They felt like a part of our family. My uncle was cared for with love and compassion.

We would like to thank each member of the team for their exceptional care.

Dad was only in the care home for 5 days but the care he received was excellent. Also, all members of staff treated his family with care and respect at the time of his passing.

I will never forget their kindness and it means so much to me to know how much love, care and attention they all gave to mum.

My husband, now deceased, went for palliative care. He resided a very poorly man for one week before death. The peace and quiet of the grounds are within the home. Quiet, calm and caring describe the wonderful staff who nursed my husband to the end. Residents were smiling knowing that they were in a safe environment. I was made most welcome and shown so much compassion at such a sad time.

More staff would be desirable I think this is generic throughout the caring services, however even though dad is really poorly now I always feel he is safe and in good caring, friendly hands, mum and I just couldn't cope on our own Gateford Hill and its wonderful staff day and night are helping us cope Thank you xx

The carers rang me when necessary to report any changes and took control when the situation arised and informed other services to ensure her care was catered to physically and financially.

I was quite concerned about coming into a care home due to past experiences with a family member but all these concerns were soon gone when staying at Gateford Hill. The staff were extremely supportive and friendly. I felt secure and safe and would have no hesitation in either returning myself or recommending to others. Thank you Gateford Hill for all your help in my return to good health it has been a pleasure getting to know you.

Mum had multiple disabilities which combined presented a challenge which the staff rose up and met far beyond my expectations. I am more than impressed with the home and it's surroundings, the staff and the care they provide, the food and the facilities. Mum was always treated with respect and dignity whilst she was alive, it always made me smile that staff knocked on her door before entering even though she was deaf!

It was wonderful to walk in each day and be met with cheery smiles by everyone, no matter what their job. The kindness and compassion shown to me when mum died was second to none.

I am so impressed that I have offered to volunteer at the home one day a week to help with the varied activities that are laid on for the residents and have already recommended the home to a friend who needed quality respite care for his wife.

I cannot praise this home highly enough.

My brother-in-law was cared for at Gateford Hill for end of life care. As a family we cannot thank the staff enough for the care and love they gave him especially in his final days.

My aunt is very well looked after. The staff are caring and attentive to her needs. She is always clean and well presented, her clothing is always clean. The meals are appetising and she is given a portion size she can eat. If there is nothing on the menu that she likes she is offered a "free choice" of meal and also the smoothies are a welcome change if she is not hungry. Visitors are welcome at any time and are made to feel welcome by staff.

The home is situated in excellent grounds and the building although built in 1850s is adapted extremely well for resident's needs. The staff are capable and attentive to resident needs and all needs are catered for especially leisure activities which are essential for the wellbeing of all residents.

My dad was given a place here for end of life care, but since coming to Gateord Hill his quality of life and health has improved so much. Prior to this my Dad has been very ill for 15 years and for past 5 years was housebound. But with brittle health he was always in and out of hospital. He was at his lowest point when we came to Gateford Hill. After being in hospital for 10 weeks he said he thought he had 'lost everything' but it is amazing how well he is doing now, helped enormously by such positive caring staff and wonderful surroundings. My dad has progressed and is doing things he thought he could never do again - such as having a shower, sitting out on a chair, eating a near normal diet. He has a bit of his old self back and he is never far away from things to do/activities. As visitors our family are always welcomed and we are welcome any time. I cannot praise this place enough. Well done Gateford Hill - a great place!

The staff are very caring and it is a sociable place to be, views from the window over look the gardens and wildlife. It is an excellent place to be.

When visiting I always find the staff friendly and the rooms clean and tidy. Location is good with nice views from window and lots of activities available for residents