Gateford Hill Care Home

We can not thank you all enough for the outstanding care you give to my mum-in-law June Thank you all so much

Every staff member displayed such care, kindness, compassion, respect, professionalism and understanding to both my mum and our family members during this difficult time. Totally amazing care home led by a great management team.

From the moment mum arrived at Gateford Hill, the staff made her welcome, putting her at ease and ensuring all her needs were met. All staff were extremely helpful, professional and polite in the handling and care of mum during her time in resident. Family were always made to feel welcome and were kept informed of mums care and treatment at all times. Thank you seems such a small compliment when you consider how good Gateford Hill is and we shall be forever grateful for the care and support.

Susan

All staff have been amazing, the care and compassion they have for each resident including family is second to none. During our last hours with my Mamma they were respectful and ensured her dignity was maintained at all times. The support they showed when we lost her will always be remembered and greatly appreciated.

Thank you for providing such compassionate and caring end of life care to my Grandmother. Thank you also to the staff for providing support and kindness to my family during this time, especially in supporting my Aunty and Cousin in June's remaining time with us. You ensured her room was beautifully decorated and ready for her and ensured her remaining time with us she was well looked after. The family will be forever grateful.

We are so grateful for the exceptional care our grandad received. The staff provided truly personalised attention, always talking the time to understand his needs and ensure he was comfortable. The home was always spotless and welcoming, and we really appreciated the regular updates on his health, which kept us reassured and informed. The kindness professionalism, and dedication of everyone there made a difficult time much easier for our family. We cannot thank the staff at Gareford Hill Care Home enough.

I stayed at Gateford Hill for over 9 weeks recovering from a broken ankle. I cannot speak highly enough of the care and consideration shown to me, by everyone here. The personal care was always done with compassion and kindness, and allowed me to keep my dignity. Everyone on the staff went out of their way to be friendly and helpful. Add to that excellent food, unlimited cups of tea and admirable cleanliness - you can see why I was sorry to leave!

I moved my mum to Gateford Hill in September after 10 months in another care home where the care was terrible. I've been very happy as mum now gets person centred care and the staff are pro-active and encourage mum to make choices. The staff genuinely care about Mum's well being and they've also supported me during an anxious few days when Mum was in hospital last week. Mum and I are included in all discussions about her care and medical needs. I've spent many years working in healthcare myself and have seen many care homes. Gateford Hill is one of the best.

Thank you to all the staff

My mum has been in several care/nursing homes over the past 4 years. She has had many bad experiences in the past so we were very reluctant to have her staying in another. I can honestly and truthfully say from the start to finish of Mum's care at Gateford Hill Care Home, it has been exceptional. I would like to compliment and thank the managers and staff for looking after and nursing Mum. Mum will be staying again and I have no hesitation in recommending Gateford Hill Care Home.

So compassionate when Dad passed away.

Gateford Hill and all its staff are truly outstanding. The care, empathy, compassion professionalism they give to residents and their families is matched nowhere else. They ensure that all needs are met and go the extra mile to make them feel at home and ensure they have access to all kinds of activities no matter what their care needs. Sadly my father-in-law was on end of life in April early May and the care they provided to him and us as a family was amazing. Even down to checking that we had drinks while we stayed with him, did we need any food all the little things that get forgotten about for families. They even offered hugs when they were most needed. We feel overwhelmingly lucky that he was able to be cared for at Gateford and even at the end was able to stay there and give us peace that to the last moments it was just how anyone should be cared for. We will always have a special place in our hearts for this care home and its amazing staff.

Thank you.

My husband and I cannot begin to express how grateful we are to such a wonderful team and would recommend this home wholeheartedly.

First class.

Very well kept, lovely staff who are very caring to residents.

All the staff are fantastic polite caring efficient they go above and beyond, they keep us informed about our dad and his progress, the reception, admin staff and management are always polite and sociable, very chatty and always informative, cannot fault anything. The food is brill have a variety, the rooms are spacious and light. A lovely care home, would defo recommend, the entertainment is brill, our family are highly satisfied. Daughters and wife x

My mum went to Gateford Hill Care Home on the 27th of February 2023. Without exception, everyone was welcoming. Unfortunately, her stay was short with her passing on the 9th of March. The care, empathy and compassion shown before and after, as well as her time there, were incredible. An amazing place.

My husband was cared for in his final days with the utmost care and dignity. Everyone looked after him and our family as if they were their own family members. Nothing was too much to ask and they were professional, caring and friendly. The home was clean and homely and I was made to feel so welcome every time I visited, Thank you from the bottom of my heart for everything you did - you were all amazing.