Hawthorne Nursing Home

The home is very good they have done well with my father since he came out of hospital and the staff are very friendly and caring and my father seems to be happy here too , we are happy he is here 8

Was worried with my relative needing to go in to a care home that we would be excluded from his care, but the staff and management have been nothing but friendly and welcoming. He settled in immediately and the activities team and carers really made him as us feel at home. There's been a buzz about the place recently and it's good to see everyone smiling and laughing with the residents

My partner has been in hospital since October 2023 he has a very complex condition. He has come into this care home to be assessed, going forward I can't fault the staff they are very friendly and are dealing with my partner's complex needs really well they take time out to listen and are also very nice to me so far so good.

My dad was in Hawthorne Nursing Home because he had Alzheimer's and vascular dementia. The home itself may not look shiny and new, compared to some purpose-built homes, but the care and support the staff gave to my dad during his time there was first-rate. The staff were kind and compassionate and kept me well informed about how my dad was doing. They were also always very friendly and made me feel welcome whenever I visited my dad.

Staff that are kind, caring and compassionate is what makes a good nursing home and Hawthorne certainly is that.

Both my parents are now sadly in this care home. My mum moved there initially in January, dementia now has more of her than we do. She needs nursing care and I’m pleased to say Hawthorne Nursing Home has given her the support she needs. My dad moved there 3 weeks ago and has Parkinson’s, no dementia yet. Hawthorne have offered support to both me and my parents that without, I’m pretty sure our situation would now be horrendous. There’s no getting away from the fact that the buildings are dated, the gardens and buildings need some TLC and investment but that wasn’t high on my list of needs for my parents and these are being improved. What was high was support/care/meals/sensitivity/help/dignity which they are both receiving in bucketloads. There are activities in the week which residents are encouraged to be part of. My mum previously was in a far more expensive care home which looked fancy but the care and support was 0. I guess it depends what you’re looking for!

Our mum was sent here in March 2021, during the pandemic, on end of life care, we had little choice at the time and mum made good progress and is still with us. The problem we had with this nursing home, was with very poor communication around safeguarding issues, a lack of transparency and a very high turnover of staff and 4 different managers within 2 years! The home is very basic with tatty chairs in the lounges that are not fit for purpose. The residents are not allowed to get out of their chairs as there is never enough staff to watch over them. Activities are far and few between and residents do not have any stimulation. After too many safeguarding incidents we have moved mum to a lovely residential home, she is free to roam about and they have activities every day, I only wish that we had moved her sooner!

Definitely not a caring home. Residents were put around the wall in the lounge. Little or no attempt to engage with the residents. No stimulation, even the TV was hardly ever on. My husband was bored stiff! He normally asked to be taken to bed at around 6pm so that he could watch his own TV in bed. Very often only one carer in the lounge. He thought the food was awful. Needs redecoration throughout. My husband thought it was a dump. I moved him to a different home after less than 3 weeks. He needs an insulin injection every day, apparently, Hawthorne House should have provided 2 weeks medication, there was one insulin pen with only around 3 doses left. The new care home had to phone 111 to get an emergency prescription for the insulin. Hawthorne House did not even provide a list of my husband's daily medication requirements. Absolutely disgusted with the place! One to steer clear of.

Care and compassion were shown to my mother-in-law from start to finish during her short stay at the Home. The Home Manager was extremely professional and caring. The staff tended to her every need and made her as comfortable as they possibly could. During her last hours, a member of staff stayed with her until we arrived. Thanks again for all your help during this time.

They have recently redecorated all the communal rooms and they look fresh and clean. I have not been able to visit him for the last 3 weeks due to the Covid-19 lockdown. However, I have been kept up to date with his progress with a regular telephone call and managed to speak with him each week, over the telephone. (however, this is difficult due to my husband's illness) This is a very difficult time for all, but I can rest easy knowing that they will continue to care for him.

The Hawthorne Nursing Home has been exceptional in their care services provided to my father. The staffing of the care home has improved significantly as well the cleanliness and love provided to its residents. I would highly recommend this care home to any family who is looking for peace of mind when confronted with such a difficult and emotional decision. The staff and management are truly caring and professional in their actions. A big thank you to the manager and the team for providing comforting for both residents and families too.

The Hawthorn Nursing Home although hidden away behind trees, once inside the staff are welcoming and friendly and nothing is to much trouble. There have been many improvements refurnishing and decorating within residents own bedrooms and the main areas. Yes, it still retains its old-fashioned status, but that is the charm of the home. The only stumbling block and I don't know what the answer is difficulty in parking.

We are very happy with the care given. The staff are kind to my mother and help her the best they can.

Hawthorne has a friendly atmosphere and I would definitely recommend.

I find the nursing home very well run, extremely clean, welcoming and all the staff are friendly and very caring. I couldn't ask for a nicer place.

Care is excellent always clean, they have well looked after. Always activities. Food good. She is looking well.