Station Road, Edingley, Newark-on-Trent NG22 8BX
Surrounded by serene countryside to the north-east of Nottingham, Highfields is set amongst picturesque villages, on one and a half acres of grounds. The home offers residential, nursing, and palliative care. With a large conservatory opening out onto this rural beauty, and the blooms of the flowerbeds and greenhouse, peace and quiet is never far away. It's also just a short ride on the courtesy vehicle to the shops, pubs and churches of nearby Farnsfield.
The home has 45 rooms, 35 of which are en-suite, and four are companion rooms. There are three, open communal lounges, one private lounge and a well appointed dining room, all tastefully decorated to the highest standards - so you can be proud to call Highfields your home.
Chefs prepare a daily menu of tasty, nutritional meals which may be taken in the communal dining room or in bedrooms as preferred. Special dietary requirements can be accommodated.
A dedicated activities coordinator plans daily events in the home, as well as regular excursions beyond it. Residents and their families are encouraged to participate in the planning process to make sure everyone's needs and wants are being met.
Carers understand that moving into Highfields will be a considerable transition, but one they try to make feel as easy as possible. By helping you arrange your room just the way you like, or bringing you your daily newspaper, the staff at Highfields do the little things that make the biggest difference.
Group: brighterkind
Person in charge: Jacqueline Hall (Manager)
Local Authority / Social Services: Nottinghamshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 49 Service Users
Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Cancer Care • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 40+.
Single Rooms: 41
Shared Rooms: 4
Rooms with ensuite WC: 29
Facilities & Services: Palliative Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Highfields Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Highfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Highfields Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.612 for Highfields Care Home is calculated as follows: ( (98 Excellents x 5) + (49 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 152 Ratings = 4.612
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Highfields Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 10 Reviews ÷ 9.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Highfields Care Home has a Review Score of 9.6 (9.612) from 13 Reviews
Review submitted from a Postal Card by Karen S (Daughter of Resident) on Friday 11 May 2018. Relates to April 2018.
Very very happy with my mother's care so far. The carers are very attentive and kind. Especially like the entertainment and staff who help mum to integrate and it stimulates her mind. The food is excellent. As a family, we are very pleased so far.
How likely would you be to recommend Highfields Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Carrie Y (Daughter of Resident) on Tuesday 24 April 2018. Relates to April 2018.
We are delighted with the care my mother is receiving in your care home. I just wanted to say a very big thank you to all concerned. Mum arrived from hospital in a very poor state of care and continues to make steady progress - gaining in weight, happier, improvement in all medical conditions and now with staff involvement, we are all working hard to encourage mobility. I just cannot thank you enough.
Every member of staff I meet has made a huge difference to her wellbeing with their kindness, smiles and gentle encouragement. I only wish she had been here sooner rather than with carers at home. Management and support staff (maintenance teams, cleaners etc) are also excellent and go out of their way to take on board any arising issues efficiently and effectively. Arriving at any time of the day/evening you will always be greeted with a smile and a beautiful flower arrangement. It's the little things like this which makes this home outstanding. Thank you all so much.
How likely would you be to recommend Highfields Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by William S (Resident) on Friday 2 March 2018. Relates to February 2018.
I have found that my stay at Highfields has been very pleasant and I am sure it will continue to be so. The accommodation and dining areas are very good. The staff try hard at activities and the social aspect is very good. If I have to stay in a care and residential home, Highfields is the one for me.
How likely would you be to recommend Highfields Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Kate T (Daughter of Resident) on Monday 1 January 2018. Relates to December 2017.
Our father only spent a brief time at Highfields but from the moment we met the manager during a home visit to meet our father, to the moment we went to collect his belongings after he died in hospital, we were all treated with the utmost care, warmth and respect. In the brief time our father was there, he came to regard Highfields as his home.
From the manager, the nurses, care staff, cleaners, kitchen and maintenance staff, the hostesses and admin staff, their involvement and welcome to residents was attentive, caring, respectful and they clearly all knew the residents and their interactions and contributions to residents were all equally important.
Should our father have lived at Highfields for longer, we would have been confident that he would have been expertly and respectfully cared for with his dignity and interests respected and cherished. Highfields is a loving place and this is reflected in all the staff we met, not just towards our father but to my sister and I too.
How likely would you be to recommend Highfields Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by K T (Daughter of Resident) on Thursday 14 December 2017. Relates to December 2017.
I spend a day in Highfields approx every 2 weeks so don't see everything. But in my view Highfields has improved greatly in the past 6 months. I feel that many issues are gradually being resolved. The staff seem more approachable and cheerful. They are becoming more sensitive to our relative's needs as an individual and learning how to help her preserve her dignity, for example by talking to her rather than over her and listening and reacting to more than just her basic needs. Activities are varied and tuned to different interests. The food is better, sometimes it's excellent. Fresh flowers and re-decoration have made a big difference. Paticularly important is that nursing care, general care, handling and transferring seem to be carried out more confidently skillfully and professionally.The management is open, friendly and transparent and take time. In every area everyone seem to be working together more to try and create a friendly homely atmosphere and are doing very well.
How likely would you be to recommend Highfields Care Home? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by F G P (Husband of Resident) on Tuesday 5 December 2017. Relates to November 2017.
Some staff are more caring and go the "extra mile" than others who carry out their duties as required, but without the empathy etc than by those who are indeed excellent!!!
How likely would you be to recommend Highfields Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Julia B (Niece of Resident) on Saturday 28 October 2017. Relates to October 2017.
From the first day I visited Highfields with a view to my aunt moving here from her home of 58 years, I knew it was the right environment for her.
She moved here in May 2016 and loves the care home, all the staff and despite her great age, now nearly 108 years old, she is a positive and happy person who gives out warmth and thanks for the wonderful care she receives. The entertainments, the food, the comfort, and her fellow residents are part of this new life she has found for which we are all very grateful.
How likely would you be to recommend Highfields Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Sonya S (Wife of Resident) on Thursday 28 September 2017. Relates to September 2017.
The care given to my husband during his stay at Highfields has been extremely good, by far the best care home he has stayed in, and he has been in 5 others in the Newark/Mansfield area. He seems to have settled in here and is as happy as his hallucinations and anxieties will allow him to be.
My only concern is that on occasions, he has been sitting in wet clothes and I feel he is not toiletted as often as I would like him to be, in view of the fact that a sensitive area does get quite painful and I feel the cream prescribed by the doctor is not applied often enough. Puzzled they don't have plate guards.
How likely would you be to recommend Highfields Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Annie Hall, Marketing Manager at Highfields Care Home responded to this review on 02 Oct 2017:
Thank you for your feedback, the team at Highfields welcome comments as we strive to continually improve our service.
We are delighted that your husband has settled so well. Since his arrival, it has been noted by all the team members here that there has been a marked improvement in his health and mood.
Occasionally residents with coordination challenges can spill liquids, leaving their clothes wet. In this context, we do try to make sure that clothes are kept as dry as possible whilst supporting individuals to remain as independent as possible. We take the comfort and well-being of residents very seriously and this includes ensuring regular and easy access to the bathroom. This help residents remain independent and comfortable at all times. In terms of medication, the dosage of any medication that has been prescribed is administered according to the prescription guidelines and is under constant review by both the care team and the doctor. As a home manager, I keep a close and careful eye on all our residents and I will continue to do so with your husband, ensuring he is always comfortable. I operate an open door policy, and if you have any further concerns, I would be happy to meet with you at your convenience.
Review submitted from a Postal Card by Jean C (Daughter of Resident) on Thursday 28 September 2017. Relates to September 2017.
Highfields invites you to visit unannounced - there is nothing to hide. My father was visited at home before admission and all efforts to know him and his needs were addressed. The staff really do care about all the residents and small individual preferences are respected. The building is not perfect but the layout means that residents do not sit in a circle staring at each other - it's laid out as "a home" as much as possible - and residents are encouraged to view it as their home.
All visitors are welcomed and offered refreshments with their family, the food is fresh, nutritious and good! Nobody wants to leave family members in a care home but I feel my father is as safe and cared for as he could possibly be.
How likely would you be to recommend Highfields Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Review submitted from a Postal Card by A P (Niece of Resident) on Wednesday 2 August 2017. Relates to July 2017.
My mother-in-law's brother was admitted to Highfields Care Home for end of life cancer care on the recommendation of his GP. I visited him several times and the care and respect he was shown was exemplary. I am a nurse myself and believe his experience could not have been better under the sad circumstances.
The rest of the family say they are very grateful to all the staff involved in his care.
How likely would you be to recommend Highfields Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by T F (Daughter of Resident) on Tuesday 16 May 2017. Relates to February 2017.
My mother has been in Highfields for 14months, her care is excellent.
The staff are very professional and nothing is too much trouble, they are all very approachable, kind, caring and very supportive.
When I leave my mother I know she is cared for, which makes me and my family feel at ease.
I would recommend this caring home to anyone looking for a place for their parent.
How likely would you be to recommend Highfields Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Richard D (Son of Resident) on Monday 13 June 2016. Relates to June 2016.
Mother has been in Highfields for six years, she has had excellent care and support always treated with respect and dignity.
How likely would you be to recommend Highfields Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by M M (Daughter of Resident) on Thursday 2 June 2016. Relates to May 2016.
I am very happy with the care and service my mother receives. The staff are all kind, caring and supportive, they are very professional and are always at hand. I would recommend care in this nursing home without reservation to anyone requiring a loved one to be looked after.
How likely would you be to recommend Highfields Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
February 2018
September 2017
June 2017
April 2017
Job Title: Home Manager
Description:
Why did you decide to join brighterkind?
I joined brighterkind because of the company’s genuine commitment to its values in terms of both residents and team members.
What one thing do you enjoy most about your job?
The wonderful atmosphere that happens spontaneously when our residents, visitors and team are all enjoying being in our home, smiles and laughter throughout.
Key qualifications and experience
BSc (Hons) Human Psychology
PTTLs (Level 4)
End of Life (level 2)
Leadership (level 2)
Care Home Team Leader
Health & Social Care Trainer
Care Home Deputy Manager
What was a defining moment for you?
I was granted contracts with Argyll & Bute Social Services to work with the elderly on the Isle of Mull. I had previously seen one client in the local co-op on numerous occasions but had not given her much thought as I went about my shopping.
From our very first session together, I found that she was incredibly interesting to talk to, still liked to have fun and still had the same hopes and fears as everyone else. I didn’t realise until that moment that I had held false assumptions about the elderly and was guilty of not truly ‘seeing’ them.
After talking with my friends and colleagues it became apparent that generally, the elderly have become almost invisible in terms of their value to society and their needs, hopes and fears. This realisation caused a massive shift in my perception and became the drive behind my passionate commitment to person-centred care values.
Experience – what is your background?
Research Officer (Probation Service)
General Manager (family business)
Proprietor (complementary health business)
Proprietor (self-catering business)
I am passionate about…
The well being of our residents and our team members.
Do you have any hobbies?
Horse riding and walking the dog.
What do you feel is your biggest achievement?
My children telling me they had a fantastic childhood. As a single parent, there is always a concern that your children are missing out. My children grew up on a beautiful Scottish Island as part of a close-knit community and feel they had the most wonderful time.
My favourite brighterkind value from our five values of Keep it simple, Do it from the heart, Make every moment matter, Sort it and Choose to be happy, is...
It is very hard to choose but If I have to choose one it is ‘Do it from the heart’.
Because…
If you are putting your heart into whatever you are doing, everyone around you feels it, it can lift spirits and motivate others to do the same. It also makes you feel good as you know you are giving of your best no matter how big or small the action you are doing.
There are currently no Care Home Idol entrants who have performed at Highfields Care Home