Barchester Edingley Lodge Care Home

Lovely accommodation and good facilities. All the staff are professional and very attentive as well as being very friendly and helpful to us as visitors as well as the boarders.

The staff are really wonderful and helpful. I enjoyed my stay here never got bored, lots of activities happening.

I specifically appreciated how the general manager was always open, honest, professional and approachable. The end of life care my Mother received was the best I could have hoped for, the sensitivity and empathy from all at Edingley Lodge were amazing – thank you all!

Very pleased with everything. Only criticism there was no shower in the room, it really would of put the cherry on the cake but all in all a wonderful respite stay and wouldn't hesitate to come back.

The staff were very supportive even at night. They do need some educating for some of the equipment used. I could do without ringing a bell when a client needs help.

The huge issue to do with communication, health and safety issue, understaffed and light going off which was very frightening. No suitable food available. Mum was losing weight, very depressed and very tearful. We spoke at length to care home manager but she was very dismissive even when Mum was overdosed on Oramorph. Not happy. Awful place.

My father in law has been at this care home since December 2017. He considers this to be his home and has been well cared for. The staff are almost like family and cater for all of his needs. Nothing is too much trouble and the catering and entertainment when possible are second to none.

From my first contact with the home to date, all the staff have been professional and the communications have been excellent. This was incredibly reassuring to me when I needed to find a care home for my 94-year-old father on discharge from hospital. Not only was the time frame tight but covid added an additional layer of complication. The staff arranged a visit for me to look around at short notice. They also collected my father's specialised chair from his own home to avoid further delay in discharge. The care is excellent and all the staff have gone the extra mile to make my father comfortable in his new home. Video calls and visiting have been a wonderful way of helping ease this transition. We have recently had a new addition to the family and the staff have spent time making sure my father is kept up to date with pictures and videos as he is unable to manage his own mobile phone. We feel incredibly lucky to have found such a gem of a care home.

My mother was transferred to Edingley Lodge in August 2020. The whole experience from admission, the administrative aspects and all the staff involved have been lovely. We had a choice of rooms, my mother was able to be admitted straight away and settled very well. The carers and the nursing staff are always very understanding and supportive, nothing is too much trouble for them. My mum says the food is delicious! The administration team make sure you are up to date with all staff changes and current covid requirements and all the wonderful activities that take place. Everyone that I have communicated with within the last 9 months has always been cheerful, helpful and take time to explain anything that I might need to know. I'm so pleased to have found somewhere for my mother where they care about the residents every need.

Enjoyable activities.

The home is clean and the activities amusing.

I am very grateful to everyone at Edingley Lodge for making it possible for me to visit my mother whenever they could and for setting up video connections when relevant. I'm also extremely grateful for their constant care and kindness - as is my mother herself. It's not easy to stay cheerful at the moment but everyone seems to manage. Thank you.

I highly recommend Edingley Lodge. My Mum was only in Edingley for a few weeks as a resident receiving end of life palliative care. The entire team were well organised, caring, attentive and took great care of my Mum in her final stage of life. Of particular note was the excellent communication and updates to myself on how my Mum was doing. This element was especially important to me during the challenging times of living during the COVID pandemic and limited opportunity for face to face interaction. Great team and thank you.

My mother was a resident for over two years and I would like to say that the professionalism, kindness, and patience of the staff are exceptional. We will always remember Highfields with great fondness. you all really did become part of our family.

My parents only recently have been at Highfields. Staff all are so caring and kind. Management I don't know well as yet. No complaints. Glad the home is going to be given a 'facelift' outdoors in particular.

The last year of my mum's life was spent with a team of caring staff that loved her. She was the life and soul of the party and loved to sing and dance. Thank you for bringing the sparkle back into my mum's last year.

We cannot praise the staff highly enough for Mum's care. She was at Highfields for the last 2 1/2 years of her life and was treated with kindness and dignity throughout. The staff has become our "second family".

My mother was bedbound for most of her stay in Highfields (over 1 year). She was well cared for by staff and regularly visited throughout the day. Food and liquids were noted which was useful to me. The nursing care was good and the doctor visited regularly. I was contacted if there were any concerns or issues. When I was visiting I was always able to speak to a nurse when needed. Although my mother was not able to take part in the activities there was a wide variety available.

I was impressed with all the staff (management, admin, carers, nurses, catering and housekeeping) - they were professional, caring and kind. They were a great help to my uncle and all his family at a difficult time.

One plea -Please can Barchester improve the car parking for visitors as a priority.