Barchester Edingley Lodge Care Home

As a family, realising that our lovely mum had come to a point in her life where she could not be 'home alone' anymore, was devastating for us. The help, advice and support given to us by ALL at Highfields as we tread this unknown path has been invaluable. Their care, patience and pure kindness not only to our mum (who is very confused by everything right now) but also to us, has been overwhelming. It truly is 'home from home' and more than we could have ever wished for. The facilities, standard of care, coupled with excellent surroundings (gardens, outdoor space) is fabulous. The Highfields staff, on all levels, have made this daunting journey so much easier for us. We can't thank you all enough for taking care of our lovely mum.

My mum has lived at Highfields for over 2 years. She is looked after very well and I feel she is kept safe. The home is clean, tidy and I like her bedroom. The staff treat my mum with respect and dignity.

My husband has been at Highfields since late February. We were told that he was at his end of life care. It is now August and he is a different person. He is up, dressed, eating well and knows me when I arrive to see him. The carers, helpers, kitchen staff and everyone have made this place a welcome and caring place for him, and also to me. When I walk in the door, which I do most days, there is a warm and caring welcome for me too, which I find has helped me through the awful dilemma of visiting a person with severe dementia. Nothing is too much trouble, the whole place is friendly, each resident is made to feel special and cared for. I would highly recommend this wonderful caring home to anyone who has to put a loved one into care.

All care is taken to provide a happy, clean, caring home. All the staff are helpful, polite and go the extra mile to make residents feel like they belong.

Care is excellent. My family and I visited a lot and the way they talk to residents is lovely, friendly and caring.

We couldn't have wished for a care home for our mum. Their care was extremely excellent. Thank you to everyone.

Highfields is not just a first-class nursing home, the people who work there do their utmost to make the residents feel like they are at home. Friendly, dedicated staff put the residents' wellbeing first. The food is mostly home cooked which makes it full of taste and variety and the entertainment is imaginative and varied. I am grateful to them for the way they have looked after my elderly friend, nothing has been too much trouble. He recently needed a rapid response to illness and the nursing staff read the situation and went the extra mile to obtain the necessary medication to achieve prompt recovery.

This is the second time I have visited my friend. The first time I was impressed but thought perhaps it was because we were there. But there was so many staff on duty. One played a quiz with a gentleman, one was doing a jigsaw and they seemed perfectly natural. The second visit was the same. I even heard a carer whisper to a gentleman if he wanted to go to the toilet. I cannot believe it. All nursing homes should BE LIKE THIS. They lead well from the top and it works.

Very very happy with my mother's care so far. The carers are very attentive and kind. Especially like the entertainment and staff who help mum to integrate and it stimulates her mind. The food is excellent. As a family, we are very pleased so far.

I have found that my stay at Highfields has been very pleasant and I am sure it will continue to be so. The accommodation and dining areas are very good. The staff try hard at activities and the social aspect is very good. If I have to stay in a care and residential home, Highfields is the one for me.

Should our father have lived at Highfields for longer, we would have been confident that he would have been expertly and respectfully cared for with his dignity and interests respected and cherished. Highfields is a loving place and this is reflected in all the staff we met, not just towards our father but to my sister and I too.

Some staff are more caring and go the "extra mile" than others who carry out their duties as required, but without the empathy etc than by those who are indeed excellent!!!

From the first day I visited Highfields with a view to my aunt moving here from her home of 58 years, I knew it was the right environment for her.

She moved here in May 2016 and loves the care home, all the staff and despite her great age, now nearly 108 years old, she is a positive and happy person who gives out warmth and thanks for the wonderful care she receives. The entertainments, the food, the comfort, and her fellow residents are part of this new life she has found for which we are all very grateful.

The care given to my husband during his stay at Highfields has been extremely good, by far the best care home he has stayed in, and he has been in 5 others in the Newark/Mansfield area. He seems to have settled in here and is as happy as his hallucinations and anxieties will allow him to be.

My only concern is that on occasions, he has been sitting in wet clothes and I feel he is not toiletted as often as I would like him to be, in view of the fact that a sensitive area does get quite painful and I feel the cream prescribed by the doctor is not applied often enough. Puzzled they don't have plate guards.

Highfields invites you to visit unannounced - there is nothing to hide. My father was visited at home before admission and all efforts to know him and his needs were addressed. The staff really do care about all the residents and small individual preferences are respected. The building is not perfect but the layout means that residents do not sit in a circle staring at each other - it's laid out as "a home" as much as possible - and residents are encouraged to view it as their home.

All visitors are welcomed and offered refreshments with their family, the food is fresh, nutritious and good! Nobody wants to leave family members in a care home but I feel my father is as safe and cared for as he could possibly be.

The rest of the family say they are very grateful to all the staff involved in his care.

I would recommend this caring home to anyone looking for a place for their parent.

Mother has been in Highfields for six years, she has had excellent care and support always treated with respect and dignity.

I am very happy with the care and service my mother receives. The staff are all kind, caring and supportive, they are very professional and are always at hand. I would recommend care in this nursing home without reservation to anyone requiring a loved one to be looked after.