Wren Hall Nursing Home

My husband is well looked after and loved. The staff is lovely and very welcoming. The food is very good and my husband likes the sweet shop. He is always clean and tidy. Would like to see our loved ones going out a bit more.

But overall we are happy.

My mum has terminal dementia, she does not speak or really make any movement, most of the time her eyes are tightly shut. In the month prior to the start of the pandemic I transferred her from another care home in the South-East, it was part of a large chain, and Mum was just a number. I am so glad I did, since moving her to Wren Hall I feel that she is cared for as a whole person. The pandemic took hold and I was not able to visit her for eighteen months. I was able to follow her care on the internet and speak to staff when I need to. I feel that the staff go above and beyond their roles to ensure the Wren Hall family enjoy life as much as is possible in these strange times. I would recommend Wren Hall to anyone who is looking for a care home for their loved ones.

My wife has been a resident for the past six years and is expertly looked after with love and care, her well-being is second to none! I fully appreciate all the care she receives! Thank you Wren Hall Nursing Home.

Wren Hall is a care home with exceptional standards. We can not believe how lucky we were to have found it. Every aspect of the care Mum receives and the management side for relatives is professional, over and above with special emphasis on caring.

My husband went into Wren Hall for 2 weeks respite on 9th March 2020 just as Covid struck. Unfortunately, I had to go into isolation so he had to stay on, as I thought, temporarily. It later had to become permanent. I can only say, that if I had had years to look over other care homes, I could not have chosen better. The staff are incredibly caring while their professionalism is outstanding. The efforts to keep us involved with our loved ones over the past 22 hard months, through window visits, video calls and the online platform gave us at least a glimpse into their new lives. This was at a time when the staff were experiencing unbelievably harrowing and traumatic events themselves while dealing with family who had Covid. Thank you Wren Hall Staff. You are incredible!

The home has continued to be brilliant despite everything going on what with the pandemic etc to continue to take care and involve us in our dear wife and mother's care. They are consistently kind and caring no matter what challenges are thrown constantly in the way. Thank you so much, you're the very best team.

Thank you all.

Thank you.

The staff are friendly, caring, compassionate and professional. I cannot praise them enough. It's difficult to put into words how thankful we are to them for their dedicated care to our mum. We know she is safe, well looked after and loved, despite not being able to enter the home due to Covid-19, the care and dedication are obvious!

My mother has been in Wren Hall since June 2020, following the sudden death of my father, who cared for her. Although reluctant to put her in a home, her advanced Motor Neurone disease meant she needed 24-hour care and although we tried to care for her initially while we all dealt with bereavement, we were advised to find a suitable nursing home. Wren Hall came strongly recommended, even then we were worried, feeling that we had “abandoned” her to some extent and that she needed her family most. We shouldn’t have worried. Despite dealing with everything Covid-19 has thrown at them, the manager and the staff have gone beyond our expectations, providing an extremely high standard of nursing care, but more importantly, a seemingly never-ending amount of kindness and patience. Despite my mother being given only a few months to live, she is still there after a year, surely a testament to the high level of care she gets. We are so lucky to have her there. Thank you to the manager and all the staff!

Wren Hall is my husband's third care home. The 3 year wait for a place was, in the end, worth it. All sections of the care provided demonstrate a high standard, putting the residents first. The lockdown had a devastating effect on the home, but when I contacted staff for any reason, staff always presented a positive front to me, even though I knew what they were up against.

Wren Hall is a wonderful, caring and loving environment. Despite the Covid lockdown, we have been able to access daily updates on how mum is doing and the staff are always on hand to facilitate Facetime calls. The wonderful staff have also dealt with mum's challenging behaviour with understanding and patience, working through the various ways in which mum might be entertained, distracted or pacified (depending on her mood). In previous residential care settings, the emphasis was on controlling mum through drugs and by constraining her choices. At Wren Hall, they have worked with us as a family, and with the GP, to get mum off the medication and provide more therapeutic support. At Wren Hall, mum is allowed the freedom, choice and space to be herself but in an environment that is supportive and safe. We really couldn't find a better home and family environment for her (and we have tried)! I would thoroughly recommend it.

Even before the pandemic Wren Hall Nursing Home was an amazing care home, treating my husband with love, care and respect at all times. During the pandemic they have kept me in touch with the online system of being able to see every day what my husband is doing, including photographs for me to look at which has been a great comfort to me and the family. All the staff are amazing!

Mum came to live at Wren Hall during Covid, so it has been extremely difficult as a family not being able to look around the home and get a feel of it. I was allowed in once to personalise her room but she has since moved rooms. The staff appear to be very kind, communication could be better around visiting and the first update email came just before the email request to put a review on which could have been a coincidence. The relative's gateway is a godsend but can be difficult to understand and at times and very repetitive. On the whole, it appears to be a good home with kind and caring staff who seem to have genuine affection for the people they care for, but the separation from our mum and limited visit due to the pandemic has been difficult, to say the least. I will rate the home as good in all areas due to the fact we actually don’t really know.

My dad was diagnosed as end of life in hospital and needs a lot of care. He had a bad experience with a previous care home he was in for respite. Everyone recommended Wren Hall to me and I can see why. The care he has received is first class and the staff are also very friendly. We have also noticed how the staff engage with other residents and they are so caring and patient. I feel a lot happier knowing he is getting the care he needs at a very difficult time. My dad is always clean and comfortable, his room is always spotless. He says he enjoys the food. The staff have obviously been well selected and trained.

The staff make this nursing home excellent, from cooks, cleaners to directors and all those in-between. The only problem is lack of visiting which is not Wren Hall's fault - the government have moved the goal posts many times and this place has bent over backwards to accommodate 5 visitors for each resident - they even built an extra garden room. The grounds are lovely but the care of all staff is exemplary.

Dad was transferred from hospital just before Christmas. Because of covid restrictions dad had to isolate for 2 weeks. He was still very frail when he arrived but a video call was arranged to reassure both dad and myself. Dad's physical and mental health improved rapidly. I rang up regularly with different questions which I suspect many relatives have about care and dad's wellbeing. I also learnt to use the relative's gateway which means I never feel isolated from dad's care. I can check what kind of a day dad is having when I sit down for a cup of tea. I now visit weekly and always feel welcome by the staff. Dad is now making friends and doing activities he has not done for years. Dad is still frail but I now recognise more of his personality that makes him my dad. Dad sometimes has falls or gets upset, this is always recorded and care given. Nurses call to update me if I need to know anything about dad's care. Everything is explained to me including changes to dad's treatment and care.

When my mum got diagnosed with dementia it was the most devastating time of our lives. Nobody gives you a book to know what to expect or do, unfortunately, my mum couldn’t look after herself any longer. So I got in touch with Wren Hall and with their support and kindness I felt a weight had been lifted off my shoulders. My mum has now been a family member at Wren Hall for three years now and the care she receives is exceptional!

I have always thought my husband is receiving the best care possible which is of great comfort to me. The staff are exceptional as are the facilities. I feel I’m part of a family and always greeted with a friendly smile and a helpful manner.