Melbourne House Nursing Home

Grannis Drive, Aspley Lane, Nottingham NG8 5RU
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9.3 57 Reviews
  • Melbourne House Nursing Home, Nottingham
Melbourne House Nursing Home is purpose-built to offer skilled care, at the same time as providing a homely interior where residents are encouraged to remain as active and independent as possible.

Forms of care that are welcomed by the skilled team include convalescent and respite care, while the accommodation is ideal for long-term residential needs.

Forty-seven spacious and en-suite bedrooms, alongside pleasant social areas, allow occupants to live in comfort. Arts and crafts are a weekly feature, relaxing and quiet spaces are respected, while landscaped gardens are well-used areas.
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Care Provided by Melbourne House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1100
  • Self-Funded Nursing Care: from £1100
  • Self-Funded Nursing Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Nursing Care: from £1100
  • RESPITE Self-Funded Nursing Dementia Care: from £1100

FNC not included in fees listed. Price on application for respite care.

These prices are only a guideline, please contact Melbourne House Nursing Home to find out the exact price for your requirements.

Contact Melbourne House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Melbourne House Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Alicja Mensah (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • All visitors welcome

Parking

  • Private spaces directly outside care home.

Melbourne House Nursing Home Reviews (57)

9.3

Melbourne House Nursing Home has a Review Score of 9.3 (9.321) out of 10, based on 12 reviews in the last 2 years.
Over all time Melbourne House Nursing Home has 57 reviews.

Overall Experience
  • 38
  • 16
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Date Published
  • 57
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  • 12
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Reviewer Connection to Melbourne House Nursing Home
  • 18
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  • 7
  • 5
  • 2
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  • 1
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  • 1
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Total of 57, showing 21-40
Review from Janet S (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home inviting and friendly, clean and tidy.
The staff are always helpful and friendly.
My mother is treated very well.
Reply from Alicja Mensah, Manager at Melbourne House Nursing HomeThank you very much; it means a lot to us to know you are happy.
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Review from Andrew M (Son of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So happy with the care my dad has received whilst being here. I wouldn't hesitate to recommend Melbourne House Nursing Home to anyone.
Reply from Alicja Mensah, Manager at Melbourne House Nursing HomeThank you very much for your kind words. I will be sure to share them with the team.
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Review from Victoria P (Sister of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Melbourne House were incredible. All fo the staff - carers, kitchen workers, cleaners and of course nurses and managers.
They were all extremely kind, caring and empathetic. Not only to my brother but also to me. The standard of care was amazing. I couldn't have asked for anything better
for my brother. The manager and all her staff were incredible.
Reply from Alicja Szefler, Manager at Melbourne House Nursing HomeThank you very much for your lovely review. It means a lot to all of us to read your feedback. I will ensure the team read this, it will make their day. Thank you.
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Review from Blossom S (Daughter of Resident) published on 27 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident in November 2021. In the short time she was there the satff were amazing getting to know her likes and dislikes. They looked after our mother as though it was family that were looking after her. We can not thank the staff enough for the care they gave our mother. Even after
her passing the support they gave us we will never be forgotten. Even after our first visit we knew it was the right place for our mother. We feel very lucky to have our mother at this home. They showed compassion and dignity to her.
Reply from Alicja, Manager at Melbourne House Nursing HomeThank you very much for your kind words. We feel very privileged to have been able to care for your mother, we have wonderful memories we will treasure.
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Review from Jacky W (Daughter of Resident) published on 18 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both my father (97) and step-mother (85) became residents in May 2021. My step-mother went into hospital in June for an emergency operation but sadly was returned to Melbourne House for end of life care. The care that both she and my father received was superb. Staff attended to both of them with their
very different needs. My step-mother was treated with kindness and compassion and her death was peaceful as a result of the close attention she was paid. My father understandably needed emotional as well as physical support throughout the period of her passing and afterwards as the family prepared for the funeral. I am extremely grateful to all those who cared for them both and continue to support my father through his bereavement.
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Review from Darren W (Son of Resident) published on 21 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum arrived in March 2021 after being moved from another home in the area. I/we as a family feel very fortunate that our mum was accepted here. Mum settled in very well and became a well liked resident amongst the staff and other residents. The love and care shown to our mum was amazing which gave us
peace of mind when you hear so many stories about standards and complaints about so many homes. We can't thank Melbourne House enough for all they have done.
Reply from Alicja Szefler, Care Home Manager at Melbourne House Nursing HomeThank you for showing your appreciation by completing a review for Melbourne House. It means a lot to the staff that your mum settled well with us, (and receiving a commendation) we do really care and have worked especially hard throughout the pandemic, to maintain hygiene standards and be both family and friend to our residents as well.
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Review from Lisa R (Granddaughter of Resident) published on 5 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great home, feel lucky to have found this gem of a home. Staff are friendly and answer questions when asked. The home always welcoming and supportive through Covid changes that have taken place over the year. My grandma loves living here made friends and great staff.
Reply from Alicja Szefler, Care Home Manager at Melbourne House Nursing HomeI'm glad you found us too and that your Grandma likes her home at Melbourne House, it means a lot to us. Thank you for taking the time to complete this.
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Review from Louise C (Wife of Resident) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is currently a resident here, and he seems so settled. At a previous home where he had some respite, he wanted to leave, wouldn't eat and seemed unsettled, but at Melbourne House he's so much happier, eating, shaving, and the staff are so friendly and nothing is too much trouble.
It really
makes a difference to know your family member is being looked after so well and attentively it puts your mind at ease.
Thank you Melbourne House.
Reply from Alicja Szefler, Care Home Manager at Melbourne House Nursing HomeIt's lovely to hear that your husband is settled with us at Melbourne House, thank you for taking the time to write a review. It is especially important for us to receive such comments following the difficult times we have all experienced. The staff have worked hard together to maintain our high standards of care and keep residents engaged and in contact with their relatives, it is good to be appreciated.
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Review from Sarah C (Daughter of Resident) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasing and welcoming environment. Good sized bedroom; homely. The staff are very friendly and professional and go out of their way to help. Nursing staff were exemplary during lockdown when I had to move my dad in from hospital.
Reply from Alicja Szefler, Care Home Manager at Melbourne House Nursing HomeSo pleased that we were able to give comfort to your Dad, we have worked especially hard during the pandemic and we are grateful to you for taking the time to review us. It means a lot that we receive acknowledgement and recognition for our care.
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Review from C T (Brother of Resident) published on 26 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring and clean. All staff are very pleasant with a positive outlook.
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Review from A B (Son of Resident) published on 13 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been a resident at Melbourne House Nursing Home for the last two and a half years since being diagnosed with Vascular Dementia. During this time, the management and staff have catered for his every need in a most caring and compassionate manner.
They have contacted me promptly in times
of urgent need and have also been able to provide staff and transport to accompany him to hospital appointments.
I would highly recommend Melbourne House Nursing Home to anyone looking for nursing care.
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Review from Diane W (Ex Family Member) published on 2 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My ex-husband was fast-tracked here as he was ending his struggle with advanced cancers. Myself and my daughters were so relieved that he did not have to endure his final days at his home with only day carers (albeit they were excellent) and more recent support from Nottinghamshire Hospice, also excellent.
We were all so worried about those times when we were having to leave him alone for short periods. He also expressed that he felt lonely, and never really let on how worried and scared he must have felt. From the moment the care homeowner arrived at his flat, we felt comforted and supported. She managed to accept him to her home the very same day. When we accompanied him there, we immediately saw the genuine care and compassion being provided, both to him and the other residents. The nursing care and support from all staff was superb, as well as support for my daughters and myself, which was hugely appreciated. Aftercare was also excellent when he died. Thank you all so very very much.
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Review from Janet H (Stepdaughter of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stepfather was admitted to this nursing home for end of life care. Sadly, he arrived on a Wednesday and passed away the following day. We were given a choice of rooms and contacted when he was transferred from hospital.
All staff members we met were very kind and sympathetic and we were able to
see him in the morning before he passed and again afterwards. When the staff contacted us to inform of his death, even though he was only really there overnight, staff all knew his name and treated him with dignity.
Reply from Julie Elliott, Marketing Manager at Melbourne House Nursing HomeThank you for taking the time to review us, we are only sorry he didn't have longer to experience the love and care we offer at Melbourne House.
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Review from David S (Son of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I honestly cannot fault the care and support my father received during his stay at this care home. The staff both management and nursing, could not do enough to ensure my father was comfortable and very well cared for, especially when he needed individual care the most.
I would highly recommend Melbourne
House to anyone who needs to ensure their loved one is cared for with love and dedication.
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Review from Jane M (Friend of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been at Melbourne for approximately 6 months. Myself and another friend visit every month and I must say the care is second to none. We are always made welcome and offered a drink. My friend is always clean and tidy and you can tell she is looked after well.
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Review from Kevin H (Son of Resident) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always found Melbourne to be friendly and sociable, also the staff easy to get on with. Mum seems happy here.
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Review from P G (Grandson of Resident) published on 31 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gran's happy. Been here a few years. Wouldn't think of going to any other home.
Any other family members will be coming here if the need arises.
Lovely place and great staff.
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Review from Sue E (Daughter of Resident) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was in the care home for ten months, during which time she was extremely well looked after and comfortable.
All the staff were very friendly and helpful and the care in her final days was excellent.
We were kept well informed when necessary of any changes or problems and I cannot speak highly
enough of the care she received during her stay.
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Review from T J C (Son of Resident) published on 14 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very polite and caring.
All clean and teamwork very good.
Nurses are caring and helpful when needed.
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Review from G D (Daughter of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been coming here for several years to begin with just visiting my mother but as I've got to know everyone, I also volunteer to do some art/craft work with my mum and the other residents. It has a lovely family atmosphere and everyone is made to feel welcome and valued. All of the staff do a great
job and couldn't be more helpful.
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Current Review Score: 9.3 (9.321)

Overview of Review Score

The Review Score of 9.3 (9.321) out of 10 for Melbourne House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.546 for Melbourne House Nursing Home is calculated as follows: ( (103 Excellents x 5) + (20 Goods x 4) + (10 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 141 Ratings = 4.546
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Melbourne House Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Alicja

Alicja Mensah

Job Title: Care Home Manager Joined: 2017

Alicja, a Registered Care Home manager, has 14 years of Intensive Care experience from her native Poland and is putting it to good use here at Melbourne House. She is welding her team together with her excellent ‘hands-on’ approach, enthusiasm and relationship skills, to develop the great reputation of Melbourne House.


Alicja loves being a nurse and despite the amount of administration that comes with the management role, she maintains her daily contact with residents and staff, to ensure she makes Melbourne House a Home, where all staff take responsibility, and improve service levels to offer high-quality care for the residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Melbourne House Nursing Home to verify any information. View our terms and conditions. Melbourne House Nursing Home has an Enhanced Service - more info.