Alexander Care Home, Bury, Greater Manchester
Alexander Care Home, Bury, Greater Manchester
Alexander Care Home, Bury, Greater Manchester

Alexander Residential Care home has a warm homely feel with caring staff, under new ownership since 2015. They have been making big improvements to how they care for residents and their quality of stay. This is reflected in their CQC rating of Good (February 2017).

Staff at the home pride themselves on working by their founding principles of care, kindness, dignity and respect every day.

Rooms are light with some having views over Openshaw Park and the home's garden. They are located within easy reach of the town centre. There are three communal lounges for residents to enjoy. Activities include a regular singer every two weeks (dancing is optional!).

Owner: Fidelity Residential Ltd

Person in charge: Anne Cheeseman (Manager)

Local Authority / Social Services: Bury Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment

Admission Information: NHS and Private. Ages 50+.

Single Rooms: 31

Shared Rooms: 0

Rooms with ensuite WC: 30

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Parking:

Easily accessible parking in our car park.

Latest Care Quality Commission* Report on Alexander Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Alexander Care Home has a Review Score of 9.5 (9.484)

The Review Score of 9.5 (maximum of 10) for Alexander Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Alexander Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.484 for Alexander Care Home is calculated as follows: ( (85 Excellents x 5) + (58 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 153 Ratings = 4.484

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Alexander Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 13 Reviews ÷ 6.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alexander Care Home?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alexander Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    3
  • Resident / Service User
    2
  • Friend of Resident/Service User
    1

This is a very well run home with caring staff, excellent food and nothing is too much trouble.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have come into Alexander Care Home for respite care and I have only praise for the staff they all care for you and always have a nice word with you this includes all staff day and night, the chef, cleaner and the person who does the laundry. The home is lovely cheerful and very welcoming to you and visitors.
The rooms are lovely whatever activity goes on you are made welcome every where you go it's spotless. I would recommend this to anyone either a long stay or short stay. The staff deserve this praise they go out of their way to make you welcome, safe and looked after.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum is looked after and comfortable in her room which she never leaves, the activities lady plays some games with her and she has a good chat with all the friendly staff.
They are excellent, as are the management who are very easy to talk to at any time.
Overall she is happy and well cared for and her needs are met with dignity.

How likely would you be to recommend Alexander Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My general impression of Alexander Care Home is that it's a good place to be for my mother. Well run, open/transparent, clean, safe and caring.
The staff are friendly and look after residents. Over the two years of my mothers stay her health became stable and she's been relatively happy with her care over the last 12-18months.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Since my old family friend and work colleague has been in here, his health has improved. The staff have been great. The care and attention could not be better.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum has been in this care home for over 4 years and her dementia has gradually worsened over this time and she is now fully bedridden. The care home has managed through her different stages of the condition. I think the staff are a major part in any care home and the staff here are very caring and aware of each individual needs. Very clean and tidy and food menu seems good. Sometimes there does seem a shortage of staff present. I like the fact there is staff member for activities.

How likely would you be to recommend Alexander Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Dad has been in the Alexander Care Home for over 2 years now and he consistently says he is well looked after.
We visit every week and have always been made to feel welcome. My sister also visits each week, on a separate day to myself and she too feels very welcome.
The staff are very friendly and helpful and we have witnessed many instances of empathy and caring above and beyond basic requirements.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I visit my mum weekly and find my mum is well looked after and to see her with a smile on her face is reassuring to me. Staff are always friendly and helpful.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We feel confident with the care you provide for our mum. Staff are friendly and approachable at all times.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Since my mother came to Alexander after a stroke, she has been treated with the utmost kindness and would not have her in any other place. The staff are wonderful to her and to her family.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Alexander Care home is very welcoming and a lovely place. The staff are very pleasant and caring. My mum really enjoys her home at Alexander and feels content and happy. I felt very upset having to put mum in a care home but mum had dementia and needed 24-hour care.

Alexander Care Home are great and put my mind at rest. They always keep in touch with me when mum's needs or health changes and are never too busy to chat to me about mum. I would recommend this home.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very caring and polite. Very well mannered, qualified and looked after my Dad very well. My dad was in the Alexander for 12 months until he passed away. Thank you to all the staff for looking after my Dad. The care given was excellent.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have found this care home very good indeed. Management and staff are really good, all being well I will be returning home soon.
I have been made very welcome and would certainly recommend to friends and family. Well done Alexander Care Home. Lovely caring people.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2014

6 Steps to Success

Recipient: Alexander Care Home

Date: Wednesday 26 Feb 2014

more details

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Care Home Idol 2016

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