Brookdale View Care Home

Averill Street, Newton Heath, Manchester M40 1PF

Brookdale View Care Home is located next to Brookdale View in Newton Heath, Manchester, a purpose built 48 bedded property offering Nursing and Residential care.

At Brookdale View Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Brookdale View chefs pride themselves on knowing the tastes of Residents and preparing a choice of fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Laura Riley (Manager)

Local Authority / Social Services: Manchester City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Old Age • Sensory Impairment

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Drug Dependence (past or present) • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Brookdale View Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Brookdale View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 54 Reviews over all time. This Average Rating is also the rating value for Brookdale View Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.613 for Brookdale View Care Home is calculated as follows: ( (432 Excellents x 5) + (179 Goods x 4) + (30 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 644 Ratings = 4.613

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Brookdale View Care Home is based on 23 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 23 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Brookdale View Care Home has a Review Score of 9.6 (9.613) from 54 Reviews


Average Ratings

  • Excellent
    38
  • Good
    16
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brookdale View Care Home?

  • Extremely LIKELY
    45
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brookdale View Care Home

  • Resident / Service User
    13
  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    6
  • Brother of Resident/Service User
    3
  • Cousin of Resident/Service User
    3
  • more

My brother is very happy living at Brookdale View and has settled down very well.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The members of staff are excellent and go above and beyond the call of duty. They are so dedicated and are willing to go the extra mile.

There is also a wide range of activities to keep us all entertained and stimulated. All in all, I thoroughly recommend this care home to anyone.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   5 out of 5

In the three months mum has been in Brookdale View, she has had the best care from the wonderful staff.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I like the treatment I am getting.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I think the care home is brilliant.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum is safe and well looked after.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

I like the care I receive.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I'm happy to be here.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I like it here and the staff are very helpful.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   5 out of 5

A nice friendly atmosphere with good staff who are very polite.

How likely would you be to recommend Brookdale View Care Home? Likely

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Average Rating:   4.8 out of 5

The Brookdale View is a very nice place, but better choice of food.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Brookdale View is a place where I feel safe and special all of the time and where my dignity is respected. The staff always go the extra mile to make sure I am happy with all the things they attend to even my washing, personal hygiene and upkeeping my dignity at all times.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum has been here for only 2 weeks. The care and staff have made my mum feel at home and are very kind, lovely girls. The deputy manager is so very nice and honest. Any problems are sorted and everyone works as a team here.

The nursing staff are really good. My mum has bowel cancer and they are so good at controlling mum's pain. Brookdale View Care Home is really good with no concerns at all.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Brookdale View is a very impressive place, lovely décor and furnishing, residents can make their rooms specific to their own tastes, bringing mirrors, bedspreads and pictures, all to give it a homely feel. The dining room is lovely and the food is excellent, I'm really pleased with the care my friend receives, he's looked after and that gives me peace of mind. The staff are really hard working, the staff are really hard working and pleasant. I would recommend this care home to anybody.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   5 out of 5

My experiences with Brookdale view has exceeded my expectations. My grandmother is in the best possible care being a resident at Brookdale view. Staff, senior staff and management are all of a caring and kind nature. All of my grandmother's needs are all met professionally but most importantly they are met with kindness, patience and compassion. Great peace of mind we all feel as a family knowing our relative is safe and comfortable at Brookdale View.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff have fantastic patience and maintain modesty at all times. The food is delicious and there is plenty of choice at mealtimes. All staff are dressed appropriately. I am totally enjoying my stay at the home.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff and management are friendly, efficient and informative. They communicate all information relating to my brother without any fuss. Having dealt with a difficult nursing home before Brookdale View was a breath of fresh air.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   5 out of 5

My wife is living in Brookdale View Care Home and she feels like it's her own home. The staff are so friendly and supportive of the patients. Particularly the manager who is professional in leading her staff and gives kind advice to all members of staff who are working well together. Excellent. I will strongly recommend this care home to the Chinese community if some of those need similar care or treatment.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   3.6 out of 5

First impressions are very good, very clean, lovely dining rooms and lounges. Very well maintained.

Staff are very kind and helpful, they take the time to chat and make you feel safe and cheer you up.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I am a relative who visits, and have found the staff to be very pleasant and helpful - nothing is too much trouble for them, at least the ones that I ask about various things. There is always somebody doing housekeeping and it is as clean as it can be in the circumstances.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   4 out of 5

Very good nursing care and carers, lovely and clean. Nice grounds.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Brookdale View we found to be very friendly and all the staff were always available to answer any questions and so cheerful which helped in knowing your loved one (my husband) was always greeted with a lovely good morning and a smile.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff are polite, professional and quick. Very helpful.

How likely would you be to recommend Brookdale View Care Home? Likely

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Average Rating:   3.9 out of 5

My uncle has been in Brookdale View for some time now. I find the staff are excellent with him and always treat him with respect, which must be hard as my uncle is not easy to look after. Returning to the staff, who I think are under paid and I believe are paid a minimum wage, they do a thankless job which a lot of people would not nor could not do. I take my hat of to the staff of Brookdale View. I really do think the pay system needs to be reviewed for staff of care homes.

How likely would you be to recommend Brookdale View Care Home? Likely

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Average Rating:   4.8 out of 5

Really nice care home with super staff. All residents are looked after well. The home is a welcoming place where you can visit anytime. It is very clean too with nice rooms. It has been a good home for my Uncle who has been here for a few years now.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Very happy with all the care Mum is receiving. Home is very clean. Staff are fantastic with my mother, very polite. Have noticed they have lots of care for all services users. I would recommend any of my friends to see this care home for family members.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother says the treatment and care has been very good. The staff are friendly and attentive, she also said she likes the room. Myself, I agree with my mother.

How likely would you be to recommend Brookdale View Care Home? Likely

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Average Rating:   4.6 out of 5

Having been a carer in various settings for 34 years, I was looking for a care home that ticked all the boxes. After looking at 7 places, we decided that Brookdale View was the right place for our mum. The staff are very good, patient and respectful of all my mum's needs. Mum seems to have developed a rapport with a certain carer who appears to have time to explain to my mum when need be. The manager is very efficient and listens to any concerns that may arise. No care home is perfect however pleased my mum is here.

How likely would you be to recommend Brookdale View Care Home? Neither Unlikely or Likely

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Average Rating:   3.7 out of 5

A particular carer and the other staff always keep my Mam occupied and happy. They will always sit and find the time to have a chat and giggle with her. All of the staff are professional and empathetic to my mother's issues. It's down to the staff since arriving that my mother no longer feels isolated.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My dad hasn't been here long but I have found the nursing care to be very good. It is friendly and caring.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   3.5 out of 5

The care and attention from all the staff, nurses and carers has been second to none. My mam had the best care I could have hoped for. The home is kept clean and hygienic to a high standard. I would recommend to any family.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   5 out of 5

My brother is being well looked after. Nothing is too much trouble for the staff, they are doing a wonderful job and they all go the extra mile. All the staff make everyone feel happy and cared for.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff are very pleasant. Very happy with the care and support and my mum is happy with everything. The home is clean and tidy and I'm happy to recommend Brookdale View.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

The staff have helped my father in law to recover from his time in the hospital and his replacement hip operation. Re-enablement process is good, now able to stand with support but not walk. Staff wash and dress him each morning, help him into a wheelchair and take him to the dining room for breakfast then to the TV lounge for company and entertainment. They change his pad and wash him every 2-3 hours and check on his needs regularly day and night. Staff are friendly and caring and take an interest in his family life and leisure pursuits. They are welcoming to visitors. His nurse updates me on his health and progress each week when I visit. She has arranged a local GP for him, replacement spectacles and his medication. He is in good hands and I have peace of mind.

How likely would you be to recommend Brookdale View Care Home? Likely

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Average Rating:   4.2 out of 5

My brother is well looked after. Staff do the best they can for him to make him feel settled.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

I find the home is very good to my cousin and me. The staff are very pleasant and willing to help you in any way they can. The patients are very friendly and seem very happy and content.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   5 out of 5

I think the home is A1 in my opinion, clean, very friendly and helpful.
The residents are very happy and cared for extremely well.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care has been excellent and the staff are very very approachable and nothing is too much trouble. They let the family know if our family member needs more clothing etc. They are happy to give updates. The facilities are top notch and the care very personal to our family. Location of the care home is excellent and easy to get to.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Think it's too expensive.
Activities are very good, something every day, always busy doing bits and bobs. Loved the trip to Knowsley.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

HC-One, Careline Team at Brookdale View Care Home responded to this review on 21 Apr 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Thank you for your comments regarding our activities, we pride ourselves on our great Activities Programme and having a wide range of engaging and enjoyable activities available to all Residents, including trips out.
Our charges are fair and competitive and reflect the cost of the great, kind care we provide.
The health, wellbeing, safety and happiness of Residents are our top priorities and we work hard every day to ensure we are delivering the high quality, kind care all residents deserve.
We value all feedback and ensure it is recorded and acted upon.

All the care given to my mother-in-law and ourselves. Welcoming, friendly, warm, clean accommodation. Always feel comfortable talking to staff members who are caring and hard- working. The caring team have a lot of work within an admitted time and sometimes a small team but still do their very best to convey a warm welcome and give all their care.

How likely would you be to recommend Brookdale View Care Home? Likely

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Average Rating:   4.7 out of 5

My auntie was brought to Brookdale View on Sunday and has been treated exceptionally well by the staff. When I visited and asked questions regarding my aunt they have been answered in a polite and informative manner. Well done to all the staff.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   5 out of 5

My dad resided at Brookdale View for a short time in February but unfortunately needed dementia care. During his time the staff were very kind and pleasant even when dad was being tricky with his behaviour.

How likely would you be to recommend Brookdale View Care Home? Likely

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Average Rating:   4.1 out of 5

My mother gets good care.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

My friend is very happy here, comfortable and receiving the best care possible.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff do a good job, they make the home a happy place. My wife likes the food and the staff.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My brother is in the above nursing home and after initial hiccups is doing well, and is settled very well although there isn't any response really from him. The care is good.

How likely would you be to recommend Brookdale View Care Home? Neither Unlikely or Likely

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Average Rating:   4 out of 5

I was extremely surprised at the wonderful atmosphere and very helpful and friendly staff. Brookdale View has a very relaxed and homely feel. My uncle's room is very comfortable and all the staff are very empathetic to his needs. I do not think that he could be in a better place, and could not be cared for any better. It is a lovely and caring environment.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   5 out of 5

It is great to see my friend looking so well and clearly enjoying life. He loved the Christmas party and dancing and is looking forward to Christmas dinner.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I think this home is very good. The staff are very good with all the residents, they realty do look after the old dears and keep them clean, washed and showered. I find it a real nice home to be in as staff work really hard with all the elderly.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   5 out of 5

My cousin was admitted on 7th November and I have called in every day or night when able. The management and staff have always been friendly and helpful with any enquiries I have had. They have always helped my cousin with her needs and informed me of any worries and concerns. They have had over her. They tend to her hygiene and other personal needs. They try to feed her and hydrate her. They keep her warm and safe. There's not much more they can do for my cousin as she has severe dementia and stage four cancer. I am very happy with the service they provide.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   4 out of 5

This is a lovely care home and everyone is one big family. I am very happy with the care.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

All the staff are extremely helpful and caring. Very satisfied with the whole service provided.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   5 out of 5

My relative was receiving end of life care. Received excellent care and love from all staff.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   5 out of 5

Only been in 5 days everything is excellent so far, staff very good. No complaint at all.

How likely would you be to recommend Brookdale View Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Kindness in Care award

Recipient: Brookdale View Care Home

Date: Wednesday 19 Apr 2017

more details

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

January 2016

Job Vacancies

Staff Profiles

Laura

Laura Riley

Job Title: Home Manager

Description:

For me, kind care is taking that little bit of extra time to give somebody something that they don’t necessarily need, but something that they want.

Laura is a Registered Nurse with more than 35 years’ experience in providing care and support for older people to enrich their lives. She is knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having worked at Brookdale View for several years, Laura shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in
a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Brookdale View.

When asked what she enjoys most about her role, Laura said:

“The best part of my job is being able to spend quality time with Residents; seeing them smile just makes my day!”

Laura’s caring and generous nature continues outside of work, where her love of baking enables her to raise money for a number of charities, including her beloved local Cattery.
If you would like to find out more information about Brookdale View, Laura has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Brookdale View Care Home