Brookdale View Care Home

Averill Street, Newton Heath, Manchester M40 1PF
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9.5 97 Reviews
  • Brookdale View Care Home, Manchester
Ideally situated three miles outside of Manchester in the residential area of Newton Heath, Brookdale View care home offers personalised residential and nursing care.

The purpose-built, welcoming home offers beautiful views of Brookdale Park as well as a lovely garden, which is a favourite place for some residents. There is also a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends.

By getting to know each individual resident at Brookdale View, the whole team work hard to make life at the home enjoyable and meaningful. Whether it be the popular wellbeing and activities programme or the carefully designed menu from the catering team, every team member is committed to empowering residents to lead their best lives.

Community is an integral part of life at Brookdale View too, and the team strives to support residents to build strong relationships in the Newton Heath neighbourhood, by organising events with local schools, charities and businesses in the area.

From the experienced home manager to the professional care team, everyone at Brookdale View is on hand to help you, or your loved one, settle into life at the home, with a commitment to providing the kindest care possible to all residents.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 48 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £900
  • Self-Funded Nursing Care: from £900
  • RESPITE Self-Funded Residential Care: from £900
  • RESPITE Self-Funded Nursing Care: from £900

These prices are only a guideline, please contact Brookdale View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Karen Wolstenholme (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (48)

Brookdale View Care Home Reviews (97)

9.5

Brookdale View Care Home has a Review Score of 9.5 (9.492) out of 10, based on 11 reviews in the last 2 years.
Over all time Brookdale View Care Home has 97 reviews.

Overall Experience
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Date Published
  • 97
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Reviewer Connection to Brookdale View Care Home
  • 21
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Total of 97, showing 21-40
Review from J H (Husband of Resident) published on 10 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been in the home for about 2 years over the last year it has been difficult due to the pandemic and we only got to see her over the telephone.
The staff on the nursing unit have been wonderful they are so kind and dedicated and always take time out to talk to my wife
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Review from E S (Daughter of Resident) published on 1 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family have never experienced anyone in a nursing home before but the staff have been lovely and kept us informed of any issues.
We are able to visit now which is a bonus
Food seems OK and the home looks and smells very clean
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Review from Mary J (Partner of Resident) published on 18 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has been in Brookdale for a few weeks. Staff are so caring and go out of their way to help my partner. All the staff seem happy and to answer any questions that we have, I would definitely recommend this home if you are looking for somewhere for a loved one to stay.
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Review from A B (Wife of Resident) published on 7 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
To give a full review is a little difficult at this moment in time. I see my husband daily and he appears to be well looked after. The staff are attentive and caring, they keep me informed about his health, also his eating and drinking intake. I cannot comment on the food, during and activities as I
am not allowed in the home due to Covid.
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Review from G S (Resident) published on 13 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
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Review from D C (Resident) published on 10 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to say that I have been looked after very well and I could not ask for more. The staff are really lovey they go out of their way to make the experience good. God bless them all.
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Review from JWS (Daughter of Resident) published on 2 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is outstanding. Care is seen in everything that is done for the residents. The staff go to great lengths, nothing is too much trouble. The home is kept to a very high standard of cleanliness. I think they deserve great praise during this covid period of keeping their residents free of
it and that has to be down to excellent management and staff willing to deal with such a difficult situation. I would recommend this care home to anyone who is looking for a home for a relative.
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Review from A H (Resident) published on 3 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For me as I put care/support is satisfactory. I can find no fault I can not ask for better. These carers work very hard with the type of residents they have to deal with on a daily basis. I take my hat off to them it is not easy as they do their utmost to execute their work.
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Review from Jean K (Daughter-in-law of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an excellent care home. All staff, from management and nurses and carers are extremely helpful, kind and caring. Nothing is too much trouble and all needs are met. The room and facilities are all kept very clean. It has a homely atmosphere. The food is very good and I would recommend this home.
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Review from Lisa W (Granddaughter of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff at the home provide competent and effective care to both my gran and grandad. They attend to their needs and ensure a "home-like" environment is present. I will always be eternally grateful that they are providing the care I couldn't have at home on my own. Thank you for all you do.
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Review from E T (Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My only complaint is that the meals are very rarely on time.
After the night of the 10/10/2019, sleepless night. Staff collecting cups and saucer and residents shouting.
Reply from Clare Sheehan, Careline Advisor at Brookdale View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We hope you will accept our apology for the upset these concerns have caused you. We have recently employed a new chef at Brookdale View and regrettably we did experience some issues whilst she was recruited. Your comments have been shared with the kitchen staff so the necessary improvements with the meal service can be made. We have liaised with the staff team to keep noise to a minimum.

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Review from B L (Daughter of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was taken into Brookdale View. The staff could not have been better. They were wonderful to my Mum and my Father and the rest of our family. They are a great team, from the manager right through to the cleaners. My Mum could not have been treated better. My Mum died in the home and they were
lovely with all of us on that awful day.
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Review from Lisa T (Daughter of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very approachable, caring and interested in my Mum. I am very happy. I get told updates of when my Mum has been more independent, which appears to make staff happy. My Mum smiles a lot and appears settled and happy in herself.
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Review from M D (Wife of Resident) published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband was nominated to Brookdale View Care Home, both my husband and I have been treated with both dignity, kindness and I am absolutely delighted with both the staff and the home. I cannot praise it highly enough.
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Review from Tracey G (Daughter of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has received excellent care and support in Brookdale View. We cannot praise this facility enough. The staff are fantastic and caring and nothing is too much trouble.
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Review from Mary M (Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think this place is marvellous.
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Review from Pearl B (Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always go to the extra mile to maintain my dignity and respect me.
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Review from C B (Son of Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although, in general, I'm happy with most aspects of the home, I have concerns re the speed of action with medication.
Reply from Clare Sheehan, Careline Advisor at Brookdale View Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are pleased that in general, you are happy with Brookdale View, and we have taken on board your concerns about medication. We take the administration of medication very seriously and we have robust checks and audits in place. All staff who have responsibility for medication have comprehensive training and we complete competency assessments with them on an annual basis. Please do not hesitate to liaise with home management should you have any concerns whatsoever, we are always happy to help.

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Review from M T (Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is quite alright being here.
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Review from R N (Son-in-law of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law has been in Brookdale Care Home since February. My wife and I feel lucky to have found such a good place close to our home, where my wife can pop round any time of day. The very friendly and helpful staff do a brilliant job. The manager is again approachable. So far no problems. Long
may it continue.
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Current Review Score: 9.5 (9.492)

Overview of Review Score

The Review Score of 9.5 (9.492) out of 10 for Brookdale View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.492 for Brookdale View Care Home is calculated as follows: ( (87 Excellents x 5) + (26 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 130 Ratings = 4.492
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brookdale View Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (0)

There are no team members posted.

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