Laurel Court Care Home

My relative has Alzheimer's and very little ability to participate in activities, however, the staff are encouraging and attentive to needs. They are considerate and caring. The administrative staff, including front-of-house staff are very welcoming and keep us informed of relevant information regarding care and policies, both verbally and via email.

Dad moved to Laurel Court Care Home in October 2022 featuring a poor experience in his previous care home. I cannot speak highly enough of the care Dad receives. Carers are kind, compassionate, and cheerful and even when Dad is very challenging due to his dementia, have remained calm and professional. Senior staff and management communicate well, we always feel well-informed about Dad and about the management of the home. Lastly, we recently made a difficult decision to move Mum into care and she settled straight in yesterday. I have no hesitation in recommending Laurel Court Care Home.

I was very impressed with the care and support that my wife got, but surprised at the amount of money spent on entertainers. So I bought the home a set of microphones, video and screens for the same amount of money as the home spent on one entertainer.

The staff are always cheerful and always have time to chat with her.

My friend always looks clean and well-turned out. Staff always have time for a little chat or interaction when passing by - despite my friend's dementia and complex needs, this always brings a smile to her face. The staff seem kind and caring.

The staff are so lovely. They treat my brother so kindly. No one wants to be in his position at the end of life but Laurel Court Care Home make them feel at home as much as possible. I am truly grateful to all the staff. Thank you for caring.

The food served is generally good, however quite often the food is barely warm, at times unappetising, although nutritious, on occasions the wrong foods are served together. The vegetables are often undercooked and the fish can be very dry. The desserts/puddings sometimes are very heavy after the late afternoon/early evening meals, and a lot of the residents leave a lot of their meals, resulting in a lot of wastage of food.

We cannot thank Laurel Court enough for the care and time they gave to Dad. We really miss visiting the manager and her team.

My mum has only been in Laurel Court Care Home for a few weeks but we are very impressed with the standard of care and facilities. It seems very well staffed with caring personnel. The food is also of a high quality.

After a three-month stay in hospital, mum was transferred to Laurel Court for long-term care. From the minute she arrived until her sad death only 12 days later she received nothing but the best care, from the kitchen staff, to the cleaners, to the Carers, Activities staff, Nurses, Chaplains, Admin staff and Management. They not only looked after mum with care and compassion during her short stay but gave the same support to us as a family. We were treated with total respect and love throughout a very difficult and sad time and nurtured by them all. Mum passed away peacefully but despite our sadness and immense loss, we will forever remember Laurel Court for its part in her final days. We could not recommend the home highly enough. Not only are the staff wonderful, many having been there for decades, but the environment and homely touches are a lovely place for both residents and visitors to enjoy. We only wish mum could have spent a little more time there. Thank you all.

My mum has been in Laurel Court for a month after experiencing an awful time in another care home. My goodness, what a difference; the staff are caring and attentive, the food is good, always lots of choices, and the place is spotlessly clean. The staff take the time to talk to the residents and their family members. Couldn't as for a better place. Fantastic job, well done.

I visit the home every Wednesday and the staff have always been very kind and helpful. I would recommend this home it looks lovely inside as it's just been refurbished. All the staff are friendly and I enjoy my visit every week.

My mum has had another lovely stay she is well looked after and I feel at ease leaving her there while I go on holiday. Mum had a fall this time and cut her head. Mum got out of the chair and lost her balance. We have stayed at other places and never felt good but here I feel at ease. I don't know what food or activities there are.

I would highly recommend Laurel Court to anyone looking for a care home or nursing home.

The staff at Laurel Court Care Home make it the excellent home that it is! They work so hard and are fantastic with my mum. She is treated with kindness and dignity. The receptionist and Covid tester on the ground floor are so very helpful and cheerful. The activities staff are brilliant and the activities such as singing, music, arts and crafts are so enjoyed by my mum. The hairdressing and chiropody services are great. I really can't fault Laurel Court. My mum is safe and happy there. Thank you!

My wife who has Alzheimer's and multiple other health issues has been a resident for over two and a half years. The improvements in moral and atmosphere since the change of permanent manager are palpable. The previous incumbent was completely out of her depth in terms of crisis management and incidents occurred which probably led to the spread of infection and subsequent deaths in the early stages of the lockdown. I have the advantage of being advised by my son who is a scientist and journalist with over twenty-five years of international experience. We put my wife into isolation well before any 'lockdown' was formalised and I had equipment that he supplied. My own experience in managing a large secondary school was an advantage I respectively suggest that crisis management should be included in any CV or training programme for senior management and that in any similar situation a member of the senior management remains on-site at weekends.

All the staff at Laurel Court have shown outstanding commitment through a very difficult period. I am particularly grateful to all the Nursing and Caring team for their kindness in looking after my wife. As her 'Essential Carer' they have welcomed me and integrated me into a real team effort. The result, despite contrary predictions, has been an almost incredible improvement in my wife's condition measured not least by her 10kg weight gain. The whole quality of life has got so much better and I can only say a big thank you to everyone.

Very pleased with the service and attention my mother received. A very pleasant environment.

Laurel Court Care Home is distinctively different to what you might expect of a ‘typical care home’. My mum has recently become a resident here and we are thrilled with every aspect of her care, both practical and pastoral. The quality of organisation in terms of communication from management staff and carers is outstanding and all the detail of moving in, organising belongings and navigating finance has been facilitated so thoroughly and swiftly. There is a notable sense of cleanliness here, modern facilities and a nice smell! The emphasis on relationships, care of the whole family, warmth and respect for dignity is so clear and I would not hesitate in recommending Laurel Court as a wonderful family and a home in the truest sense.

My mother has lived at Laurel Court for two and a half years. She had previously lived in her own flat and became increasingly unable to manage. When she first went to live at Laurel Court she was confused and uncooperative, and with very poor mobility, needing two people to transfer her from a bed to a chair. The care she received worked wonders, and within a few months of arriving her mental and physical state had improved such that she is now self-mobile (with a frame) and has moved from the dementia unit to residential care.

The staff are amazing with deep reserves of patience, humour and care. There are plenty of activities. During the lockdown, the staff worked doubly hard to ensure residents were entertained and stimulated. The two chaplains provide excellent spiritual support for everyone, whether or not they practice a religion. The standard of care is excellent. Rooms are spacious and en-suite. If I needed residential care myself I would be happy to live at Laurel Court

My friend of nearly 50 years moved in and the staff have been excellent all of them including the cleaners and office staff. It is a lovely friendly and welcoming place to be certainly a place I enjoy to visit thank you