Laurel Court Care Home

I am very pleased with the care and support Laurel Court gives to my mother and they always keep me informed of anything that has occurred. They do what is needed for the care of my mother.

Sadly our mum passed away in December 2021. The team members at Laurel Court were so lovely at supporting both mum and us through this difficult time and helped mum leave this world peacefully. We felt as if we were cared for as much as mum. Nothing was too much trouble. We'd like to say a big 'thank you' to one and all.

Our mother aged 97 is very settled and as happy as her mental state allows. She is very clearly loved by the staff and she is never ignored or side-lined. We are absolutely confident that she is in the right place. The staff's attitude is exemplary and we are very grateful for that. Thank you for everything and for the love and affection.

I will be forever thankful that I was able to transfer my mum from the distressing experience we had at a care home to the wonderful care she received at Laurel Court. Mum was admitted on 'end of life' care and passed away after a few weeks. I cannot praise the management, the nursing staff, and carers enough! The care mum received was exemplary and they all contributed in making the time mum had left mover bearable. You will always be fondly remembered.

My mum moved into Laurel Court in August from a different care provider. Prior to moving in, she had almost given up: stopped engaging or getting out of bed, stopped reading. Laurel Court’s wonderful staff have brought her back to life. She is now up and dressed every day, she has three books on the go and is joking with the fantastic team who care for her. Her room is lovely, both spacious and homely, and the people who care for her go above and beyond every single day to make sure that she is settled and happy. The difference in her is extraordinary: I feel like Laurel Court has brought her back to life.

Laurel Court also cared for my dad when he moved in in August. Unfortunately, he became very sick and was put on an end of life pathway by the hospital. Laurel Court cared for him as though he had been a long-time resident and could not have been kinder or more supportive. They really cared for him, my mum and the wider family, both before and after he died. We are so grateful.

My parents recently moved to Laurel Court. The welcome they received was warm, kind, and compassionate. The staff went to great lengths to settle them and to get to know them as individuals whilst providing them with exemplary care. They were equally caring towards the wider family. After a short stay at Laurel Court, my father’s health declined and he passed away. Despite only knowing my dad for a short time the staff cared for him to a high standard and made a difficult time for our family so much more bearable with their attention to detail, thoughtfulness and professionalism. Since my dad’s death, they have supported my mother with great kindness and empathy. Again their support for my siblings and me was excellent. I highly recommend this care home and its lovely staff. Thank you to them for all they have done and continue to do to support my family. This has been a hard 18 months for care staff and the resilience they have shown and the care standards they have been able to maintain are amazing.

Really nice care home and very clean. Staff are very friendly, chatty and very helpful and caring. I always have a pleasant experience while visiting Laurel Court. I would highly recommend this care home to friends and families.

My friend has been in the home a few weeks now the staff are lovely and very friendly each time I visit.

The home is clean and he is more than looked after I wouldn’t mind moving there myself thank you all.

Took a while for things to fall into place, but things are ok now.

I feel the staff are friendly when I visit, I feel my mum and dad are well looked after. The staff are caring and attentive.

My mum was very happy with the care she was given. We would recommend Laurel Court to anyone and she would come back again.

Very happy with the care and support offered to my sister-in-law. She's very happy, chatty and treated with dignity and respect. Staff are helpful and supportive.

We chose this care home in good faith for our mother who was keen to avail of the support and facilities offered. Sadly the pandemic struck as soon as she arrived. We were so disappointed by the lack of communication with family especially at weekends and when her health was failing. We were made to feel a nuisance. Inaccuracies in her care need assessment verified and addressed. With new management and under normal circumstances this care home could appeal. We took the step to remove her and nursed her ourselves for her last weeks.

My mother has lived at Laurel Court for two years. She is now in her late-90s and has been effectively bed-ridden for all that time. Her mobility was seriously impaired for several years before that and a stroke had given rise to significant cognitive confusion. It took a bit of time for her to settle and learn to adapt to her increasing dependence; the patience and attentiveness of the staff in helping her through were remarkable as she is not always the easiest of old ladies. I entirely share the views of others who have submitted recent reviews; Laurel Court has been quite outstanding in helping everyone work their way through the restrictions and the inevitable pain and privation of the Covid-19 pandemic. It has a very large number of residents in a huge building; it has, however, never felt at all impersonal and has done a wonderful job in enabling us all to work out and retain the best possible individual communication with our relatives. The chaplaincy service is ace.

My mother-in-law moved into Laurel Court around Easter 2019 - we moved her to be closer to us having had two bouts of pneumonia. She was extremely poorly on arrival, but Laurel Court's care bought her back to life. She is now so settled and it is such a relief to know that - despite not being able to visit her in person, we know the staff are just amazing. There are too many names to mention, but everyone who looks after her has been so kind and helpful. From the chef to the laundry staff, from the chaplain to the lovely team on the second floor, they are honestly so marvellous. I looked at several homes before we picked Laurel Court and honestly, none of the family have any regrets. Thank you to the lovely Laurel Court team!

It is a great comfort to all the family to know that, although we could not be with her due to the Covid restrictions, she felt loved and cared for, and was reconciled and not in any distress.

Communication with management disappointed me.

Both my parents entered Laurel Court last February. The admission procedure was very smooth and professional, and my parents were allotted rooms on the same corridor so that they could be together, despite my mother really belonging on the dementia floor. My father passed away soon after. He was frail and had lost the capacity to care for my mother; he was finally able to let go in the knowledge that she was in good hands. I remain grateful to the manager of the time for persuading me that my mother should attend the funeral, and for supporting her in this. I live overseas, so I am dependent on email to track my mother's well-being. I have been particularly impressed with the Chaplain, who prints out the letters and photographs that I send and keeps me informed about the activities my mother enjoys. I have asked other senior staff to keep me informed, but they have not been able to reply. My sister-in-law often telephones my mother, and usually finds her to be in good spirits.

My mother started living in Laurel Court a few weeks before the Covid pandemic lockdown. Prior to here, I had placed her in a different care home which did not work out. My mother settled in very quickly at Laurel Court. I visited her a couple of weeks after placing her here and took her out for a few hours but she was very eager to get back in case she missed something! Throughout the lockdown period, I was able to speak to my mother (almost) when I wanted to and telephoned her roughly twice a week. The staff have been superb during what must have been a very difficult time. As I hadn't seen my mother for over six months (I live away from the UK), special arrangements were made for me to see her for her birthday, albeit through the windows close to reception. To actually see my mother so happy and so settled was very reassuring. I cannot praise the staff highly enough for their care, their dedication and their work.

We (my sister and myself) are happy with all aspects of mum's care. She has settled in well and has seemed a lot happier (despite the lack of visits). The staff have been very helpful towards her, and she seems to get on well with them.