Ringway Mews Care Home

The rooms are nice and clean.

My godfather lived Ringway Mews for 2 years, the staff are fantastic. The care and love provided by everyone involved in my godfather's care was amazing.

Mum died in September 2018 after being in Anson House from June 2015. I visited her nearly every day during this time. The staff were mostly friendly caring and kind, however, Mum was bedridden after a stroke being paralysed down one side and had aphasia and dyspraxia and was unable to partake in any of the activities on offer. She could only eat soft food and there was not much variety in this (mainly mince) and Mum did not find it at all appetising. Due to the limited number of staff, some residents with Alzheimer's disease and irregular behaviour were able to wander about without supervision and regularly wandered into Mum's room alone which made me concerned for her safety. The facility is probably OK for mobile residents however I wouldn't recommend it for bedridden residents like Mum as they are particularly vulnerable and need a greater staff to resident ratio than is provided and I think should be housed together for their own protection.

My wife has been a resident for over 2 years and I attend every day except when personal illness or appointments create a problem.

We have both been treated with extreme courtesy and respect by all management and staff.

The nursing staff respond quickly with all requests for assistance as do all carers and housing staff.

Unfortunately, my wife is completely bedbound and cannot enjoy the many entertainments available.

During the last twelve months, the Halifax Ward part of Ringway Mews has improved 100%. The staff have been revamped under new management so the general care and comfort of the residents has been immense. The medical staff are very observant and quick to respond to any problems which is vital in this ward. I am very happy to visit this unit and am made to feel very welcome by all the staff.

As a self-funder the fees are expensive, however, the activities person was/is very good. My partner is looked after very well. The manager of Shackleton House is great!

I cannot fault any of the staff they are supportive, positive, kind and humorous, which is key. A difficult resident like my husband who has no cognitive awareness is very well catered for and I appreciate their distraction and their sustained kindness to him. He is well looked after, clean and is happy.

Beautiful care delivery on Halifax House. Person-centred care, choice and excellent staff interaction.

After an initial period, the house manager decided he wasn't "what she expected" and "wouldn't have accepted him". Following this, my father's care noticeably changed and he appeared to be treated differently. eg being denied breakfast at 5 am, having to wait till 9. As a result, he was transferred out by them, to the hospital and is now placed elsewhere.

My father was in Wellington House from May 2018 until his death in early January 2019. On behalf of my mother and brothers we would like to thank the care staff for their kindness and support. The 3 nurses who were on alternate shifts were always helpful in giving us an update on Dad's condition and did this with care and compassion. The care staff were so nice with our dad and treated him with dignity and respect. They worked really hard and were always cheerful creating a very positive atmosphere. One of the family visited Dad 4 days a week and we had no complaints about the care he received. Thank you to all the staff.

My Mother recently passed away on Anson house, the care and love shown by staff and management was unconditional, faultless and supportive thank you so much.

I feel comfortable at Lancaster House and the staff look after me well.

My Nana has not been here for very long. I would like to say Ringway Mews is such a lovely place and the grounds are very well maintained. My Nana is in Wellington house and I can't thank them all enough for the care they give. Not just to my Nana but to all the staff, they are all very hard working and the caring manner they all have is superb. While visiting my Nana, I watch and see how hard they all work and nothing is too much. They are all very polite and friendly and they are so attentive. We never wanted my Nana to go into a care home but unfortunately, due to ill health and my Nana needing 24hour care now, the only answer was to go into a care home. Coming here has broken my heart, but it's the best for my Nana and I cannot get to see my Nana every day because of ill health myself. I can honestly and truthfully say that my mind is at ease because I know she is getting the best care ever. Thank you to all for everything you do, it is above and beyond. Thank you.

I've found since my husband has moved to Ringway Mews he has improved is awake in the day, when I visit him he seems very interested in what is going on around him and engages in the many activities that they provide, he also responds very well to the staff who are all extremely pleasant and caring and nothing is to much trouble for them when making a request. All the family are very pleased that Ringway Mews could take my husband.

My husband was very well cared for and the staff are all very friendly and approachable.

Mum has dementia, 93 years of age. I feel secure and happy knowing she is treated and cared for by understanding staff. It gives me a great deal of peace of mind.

I would prefer full-time staff though as when I observe bank staff, some staff are tired and also don't always know the resident.

At Ringway Mews, there is an air of love and real care and kindness generated by dedicated, cheerful staff at all levels.

I am so grateful and so reassured that my wife is in the care of such kind, competent and willing staff.

Our mum has been a resident at Ringway mews for 8 months following a long spell in hospital. The kind, caring and cheerful staff made her feel welcome on her arrival and she settled very quickly. She has a lovely light and airy room which is filled with her own furniture and pictures. She loves the big open plan lounge, dining room and TV area, but the wonderful staff are the real key to her happiness.

My dad has been in Ringway Mews for eight years. The staff are wonderful and treat the residents with care, compassion and respect. It can be very distressing at times but I know my dad is being well cared for. I would not want him to be anywhere else. Many of the staff have worked there for many years which is good for the residents.

There are no activities which is sad. I feel activities would benefit the clients, keep them more alert instead of sleeping!

It's a pleasant place to be in, yet the boredom gets to you.