Ringway Mews Care Home

I've been very impressed with Ringway Mews (Lancaster House) as the staff have kept me informed about my mum's health and wellbeing. Throughout COVID they have sent me photo's and videos of my mum. I have done window visits and hub visits when allowed and my mum always looked clean and well-groomed. All the staff have been friendly and make me feel comfortable. Would certainly recommend this home.

Fabulous care home and staff.

Ringway Mews is not a new fancy care home but more importantly, my dad is extremely well looked after. The staff are so lovely and caring and that gives my mum and siblings a real peace of mind. Thank you Ringway Mews and staff at Halifax House.

My mum has been at Ringway Mews since May 2020. I cannot fault the care home. The staff have always kept me updated with how mum is doing, my mum has been in Ringway Mews since the pandemic, but they always facilitated safe window visits when possible. And also arranged face to face video calls. The staff are always friendly and helpful. We are now able to have safe pod visits so I get to sit with mum which is great.

Have been fantastic during this lockdown.

My mum has been a resident at Ringway Mews since January. Mum's weight was a concern back in January, but with the right diet and support required mum has gain 2 stone in weight. Mum is happy, comfortable and content. The whole team are amazing and at such a difficult time, they have helped mum and us as a family. The carers are wonderful with mum and always.

I have currently been in contact with Ringway Mews Care Home and would like to praise all of the staff for their hard work and dedication throughout this pandemic. Well done to you all. I hope you all enjoy a much needed rest after this pandemic.

So I understand during these times with Covid it is hard and I completely understand that, but I have had no contact with my nana whatsoever. I have made appointments and time to do video calls that haven't gone ahead. Then when I have messaged they have set a different day and time and yet no video call. It was my nan's birthday on the 28th January. They didn't even let any of our family see my nan through a window. It's not good for her welfare and we don't know how she is doing.

As a relative of a resident on Lancaster House, I would just like to thank the new nursing assistant for constantly keeping me up to date and informed of any changes with my relative, from a positive side, from weight gain to getting up to go to the lounge. I also appreciate her accessibility with video calling as I am aware some people are reluctant. My relative has gained 9lbs in just under 2 months, drinking a lot better since using something called a hydro bottle, something I personally had not heard about before. I have received pictures of my relative and also videos which I will treasure I would like her to know her work does not go unnoticed. Due to currently being required somewhere else, window visits will have to do for now. But thank you so much! Ringway Mews should be proud of you and your work.

My mother has been well looked after and enjoyed her stay. She smiles when she sees the staff, that tells me she is very happy. The downside is the food!

My mother has had superb care before and during Covid. I can not fault the commitment and service all the staff provide. We could visit after work which made it so much easier to see mum before lockdown. I have every faith that mum is safe and secure in these difficult times.

All the staff on my mum's unit are amazing at every level. They are all extremely caring and really do care for the residents like family. If it wasn't for their dedication during these horrendous covid times, we would all be out of our minds with worry. We can't thank them enough.

My mum has been in your care for 15-months. She's had covid and recovered thanks to your amazing care. I'm extremely happy with all aspects of Ringway Mews, and especially the staff, can't fault them.

Based on my last visit in February 2020, due to my hospital time and lockdown, My sons have kept in touch by phone and let me know how my husband is, but haven't been able to visit him due to the lockdown.

I have recently come in to contact with Ringway Mews, Lancaster House. I was helped by a staff member. There was one thing that caught me about this young lady, her helpfulness, her ability to put my mind at rest. There was one thing that stood out to me 'if there is anything you would like to ask me, please do, if I can help or answer I will do my best, nothing you ask me will ever be silly, if it’s on your mind’, this was refreshing and put my mind at ease. So thank you, Ringway Mews. I would recommend you massively. Keep going you are doing us all proud.

My brother-in-law was a resident in Shackleton house for a few months and the staff were very helpful going above and beyond keeping me up to date with his health situation and completely putting my mind at ease when I phoned to check on him. I felt that he was being well looked after. On one of my calls, the week before he was admitted to the hospital one of the staff took the telephone to him so that I could speak to him which was really appreciated.

Mum was admitted to Ringway Mews Care Home a week after lockdown as an emergency as she had developed severe paranoia. Social services were brilliant and I cannot thank them enough. The staff have been really helpful in making sure I was able to keep some form of contact, by setting up video call sessions with Mum. I have seen her through the glass a couple of times. She looks very well and praises the staff. She loves her baths. It is very hard not to see Mum, especially regarding the circumstances in which she was admitted, as she saw my brother and myself every day, but I am confident she is being well looked after and is safe. Thank you all the staff and management. I cannot comment on some issues as I have not actually been inside the home

For this I am truly grateful, a special thanks goes to the nurse.

I was pleased the staff got my mum out of bed into the lounge as she had been stuck in a bed for 6 months (hospital and another care home). She is quite complex and does not know she has dementia and cannot walk. She thinks she is in the (Looney Bin) as she hears people shouting out bt she can be vocal too. On the whole, I am quite satisfied with the home.

My mother-in-law has been in Anson House since July 2018. Initially, it was great but in the last few months, we have noticed her staying in bed more and more. When we ask her why she's in bed she gives different reasons obviously, she has dementia so take everything with a pinch of salt but when you ask the staff they are just as vacant in their answers. When she is up in the lounge my mother in law is usually sat alone and they may be 3 residents in the lounge. She is expressing how bored she is and uses that as a reason to stay in bed, which as a family, we are concerned about. There seems to be a staff crisis on the unit with only 2 staff on shift and a lot of agency workers who don't know the residents. A lot of the time when I visit there are no staff to be seen in the lounge area and residents are left alone.