Broughton House

Park Lane, Salford M7 4JD
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9.7 48 Reviews
  • Broughton House, Salford
Broughton House provides compassionate nursing, residential, dementia and respite care to veterans and their families.

The home was designed solely for the purpose of providing an enriching, rewarding and safe environment where residents can thrive.

Offering a fulfilling and varied wellbeing programme, there is always something for residents to enjoy, whether it be in the spacious homely lounges, Veterans’ Mess/bar, beautiful garden or on a trip outside of the home.

There is a wide range of services and facilities for residents to ensure that they live life to the fullest while under the Broughton House team's care. These include: inhouse physiotherapy, chiropody, a purpose-built gym and a hair salon.

Each resident has their own modern, en-suite bedrooms.

The dedicated care team endeavours to provide a comfortable and stimulating environment. Residents receive support to embrace a life that rich and enjoyable for not only themselves but their families as well.

You are eligible for Broughton House if you have served in His Majesty's Armed Forces, the Merchant Navy, a Reserve Force or were conscripted for National Service. Alternatively, you are also eligible if you are a family member/spouse of any of the beforementioned.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Nursing Care: from £1470
  • Self-Funded Nursing Dementia Care: from £1362
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1462
  • RESPITE Self-Funded Nursing Care: from £1570

We accept self-funders and local authority funded residents able to pay a top-up fee to meet our weekly fee. Where the top-up is payable, the local authority should pay us for the full cost of care, and collect the top-up from you directly.


We may be able to accept NHS continuing healthcare funding for people with severe or complex health needs, subject to agreeing our fees with the relevant NHS Clinical Commission Group. NHS teams will undertake regular assessments of your needs to determine whether you qualify for this type of funding.

These prices are only a guideline, please contact Broughton House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Broughton House - Veteran Care Village

Person in charge

  • Jane Green (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ex- Service Men and Women, and their families
  • Ages 35+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)

Broughton House Reviews (48)

9.7

Broughton House has a Review Score of 9.7 (9.697) out of 10, based on 21 reviews in the last 2 years.
Over all time Broughton House has 48 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Broughton House
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Total of 48, showing 21-40
Review from K B (Daughter-in-law of Resident) published on 15 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father-in-law arrived here he has settled really well. His care has been first-class. Everyone is happy to help.
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Review from N G (Son of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went into Broughton House Care Home on respite when my sister went on holiday. He settled so well, so quickly he stayed there. His independence increased, his contribution was valued and sought and he went on all the trips. The household care staff there made him feel like he was family. The
night staff were especially good company for him as they would share stories about Africa where Dad had lived in his younger years and so enjoyed it. They all made him feel like he was their relative and he had great friends amongst the other residents and relatives. It was very fitting and important to us that when he was diagnosed with incurable blood cancer, that the nurses made sure he was not in any pain or distress and the kindness of the care staff went up a gear. Neither me or my sister were there when he actually passed away but it was fitting that the night team, who he thought the world of, were there with him. It's a fabulous place with an incredible care philosophy.
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Review from Alison S (Niece of Resident) published on 11 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Uncle has been a resident since April this year. The welcome we get here is that the staff were dedicated, very genuine, who all enjoyed their roles caring for the residents. Uncle's room is small comfortable and modern which he prefers. Shower and toilet are ideal. Uncle enjoys his showers. Food I'm
told is OK, fish and chips and Saturday breakfast are his favourites. Uncle joins in all the activities and trips out, Wednesday church is his favourite. His hair and feet are well-maintained and do the laundry daily. Residents are kept motivated with visits from Salford Red Devils on the fire cadets from Bolton this month. All this gives those at home Peace of Mind.
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Review from Lesley F (Daughter of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went into Broughton House for 6 weeks while I went into hospital for hip surgery. After a week he decided he was so happy he decided he wanted to stay permanently. Two years later he is still very settled. The staff are excellent. No complaints at all.
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Review from R G (Friend of Resident) published on 15 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visiting a friend I was so impressed by the home. Friendly caring staff, and modern, clean and well maintained premises. Staff checked in regularly on me and my friend and nothing too much trouble. It was a pleasure to spend time there and it gave me great reassurance about the care my friend is receiving.
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Review from Ed B (Friend of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and helpful. They take great care of residents and engage with them. The facility is always spotless and there is good security. The grounds are a pleasure to sit out in.
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Review from Paul B (Son of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I visit my father twice a week and each time we go the staff are always cheerful, smiling and extremely helpful. We are extremely satisfied with the care and attention my father receives and would not hesitate to recommend Broughton House to anyone. More important than our feelings are that
my dad is happy and well looked after.
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Review from Jean M (Daughter of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first visit, the help and welcome was unbelievable The reception staff are fantastic. The management team couldn't do enough to help with paperwork, finance etc. We as a family absolutely love this place, especially the encouragement they give Dad is amazing, Thank you.
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Review from Lauren H (Granddaughter of Resident) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, caring staff and professional. My grandad loves the stay.
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Review from S C (Son-in-law of Resident) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really nice building and facilities, friendly and helpful staff. Nothing too much trouble, what more could you ask for.
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Review from Russell C (Regular Volunteer) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I volunteered at Broughton House with my team from work. We helped put up Christmas decorations, chatted to residents and organised games. We met several members of the team who were all incredible and the residents were clearly happy, comfortable and extremely well looked after. The staff really do
care. They knew all of the residents names, spent time talking to them and made sure their needs were met.
The facility itself is incredibly impressive. Modern, comfortable and clean with every facility available. I wouldn't hesitate to recommend Broughton House to any family looking for care. If and when I'm ever in the position of needing such care for my family members, Broughton House will be high on my list. A wonderful place.
Reply from Francesca Lally, Registered Manager at Broughton House

Thank you and your team for putting up the decorations which is appreciated by the residents and staff. Your review will inspire confidence in families to place their loved one in our care within a modern building that you have seen for yourself and used the words “incredibly impressive” and I have to agree with you and the many other visitors who vied the fantastic facilities available.

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Review from Martine B (Wife of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband moved in August 2022 and he seems happy there. Being ex-para I think he enjoys attending ceremonies and dressing up in the lovely care home jacket and tie. He enjoys the other paras there.
The staff are very friendly and show all the residents respect and courtesy. They are very helpful
especially when I turn up unexpectedly and the staff get him up and ready for my visit. I like the exercises in the morning and believe that in time he will be able to walk a little faster and regain his lost fitness in the pandemic.
The garden is a nice place to walk around, get some fresh air and have a picnic weather permitting.
The only drawback for me is a longer trip for visiting, hence only 1 weekly visit.
But I am happy for him, it is a good choice of home.
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Review from A M (Daughter of Resident) published on 1 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been extremely pleased with the help and support from all staff: nursing, care, wellbeing, chefs, support workers and the admin and management teams too. Everyone has pulled together to help my dad settle into his new home at Broughton. As a family, we have peace of mind, that transitioning
from his home of 60 plus years, to respite and now permanent resident, has been a relatively easy process and we are pleased Dad has settled into his new environment and seems to be thriving, at last. Thank you to all the staff, for their continuing support with our dad.
Reply from Francesca Lally, Registered Manager at Broughton House

Your dad moving from his home after 60+ years to Broughton House although you say it was a relatively easy process, but I guess not without its worries for you and your dad, but it must be comforting to see your dad settled and appearing to be thriving in his new home. It is pleasing to read that you have peace of mind in the care provided to your dad by our team. Thank you for your review and kind words regarding all the staff at Broughton House.

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Review from S P (Daughter of Resident) published on 25 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
She seems fine, is very well looked after and the staff are lovely. We feel happy with her care. The home is very well appointed and beautifully clean. It is great that there is a well-kept garden for the residents to sit out in the sun.
Reply from Francesca Lally, Registered Manager at Broughton House

Thank you for your kind review which conveys to others the quality of care provided by all the team along with the therapeutic benefits of our gardens that can be enjoyed by all who live or visit Broughton House.

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Review from C M (Daughter of Resident) published on 25 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has taken so much stress away knowing that Mum is at Broughton House. I am also ex-military and love how military milestones occasion's and anniversaries are remembered at the home. My mum is treated with respect and cared for as if she was being looked after by family members. Mum has an extended
family in each and everyone around her. My only suggestion would be for the family members to receive a book of who is who to contact in the home for various queries.
Reply from Francesca Lally, Registered Manager at Broughton House

It is a pleasure to read how happy you are knowing your mum is cared for by all at Broughton House. Thank you for your review as we always strive to improve wherever possible to ensure that not only our residents but also their families are content with the service we provide. Please feel free to contact me so I can provide you with the information you require.

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Review from Dan T (Son of Resident) published on 22 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were really lucky to get my dad in Broughton House - Veteran Care Village: all of the family agreed that, as his dementia progressed beyond the point of being able to stay at home, this is where he would want to be. The renovation work that has been carried out has made it even better - it's a lovely
environment. The staff have a fantastic rapport with residents and are especially good with Dad. It can be really difficult when you have to make a decision about residential care on someone else's behalf but knowing how well Dad is being cared for and seeing the staff interact with him when we visit is so reassuring - I know Broughton House was the right choice.
Reply from Francesca Lally, Registered Manager at Broughton House

Thank you for your wonderful and positive review. I am sure you will feel like we do, that your dad, is part of our family here at Broughton House-Veteran Care Village. Knowing that your dad is safe and constantly receives a high standard of care as his needs change, whilst living with Dementia, that he deserves.

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Review from H E (Daughter of Resident) published on 22 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has lived here since January. The care is excellent. There is a good range of activities. The rooms are very comfortable with an ensuite shower room. There is a lovely garden, which is under continuous development.
Reply from Francesca Lally, Registered Manager at Broughton House

Thank you for your lovely review. It is pleasing to know that you are assured of our high standards of care and person-centred activities. The team will always strive to develop and implement positive changes that increases the quality of life for all those who live at Broughton House Veteran Care Village.

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Review from Olwen G (Daughter of Resident) published on 22 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy and satisfied with Broughton House. The care Mum receives is second to none. Everyone is kind and treats her with respect. Her room is lovely and she has all her photographs around her. She seems very contented there. Also, she feels safe and that is very important to us as her family.
The facilities, including the garden, are excellent. Also, her medical issues are kept a close eye on. All said, very happy.
Reply from Francesca Lally, Registered Manager at Broughton House

No finer compliments could be given to the team at Broughton House regarding the care provided to your mum, which will be passed on to them and displayed in our compliments file, thank you.

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Review from Julie J (Wife of Resident) published on 15 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for Broughton House. From the moment I went in, I felt the warmth and welcoming atmosphere from the reception staff. Broughton House is immaculately clean. My husband settled in well, and this was due to the staff. They are so caring, helpful and kind. The support they give
my husband is second to none. They spent time with him and give him the attention he needs. The food is varied and nutritious. The staff go out of their way to cater for the needs of the service user. I myself have been unwell and needed open heart surgery. The stress levels I had felt were lifted from my shoulders when my husband was admitted to Broughton House.
Reply from Francesca Lally, Registered Manager at Broughton House

Sorry to hear you have not been well. It is heartwarming to read your feedback on how your husband has settled into his new home with us. Thank you for your kind words, which are appreciated by all the team and offer reassurance to other families in the standard of care that all the team at Broughton House provides.

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Review from Allan S (Husband of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My late father was a resident for three years and my wife is a current resident. Broughton House care is exemplary. Caregivers genuinely care for residents. They are kind, understanding patient and compassionate. The care home is professionally managed and nursing care is second to none! Potential residents
and their families must not miss the opportunity to reside there.
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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Broughton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.697 for Broughton House is calculated as follows: ( (207 Excellents x 5) + (27 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 251 Ratings = 4.697
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Broughton House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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