Newlands Care Home

They have looked after him and his needs since he went in and I nothing bad to say about the place

Lynsey and staffs at Newlands are always welcoming. I've been a visitor for some time and always observe them to be warm and attentive to all the residents. The whole team work really well together. Well done Newlands and thank you for all the hard work you do.

I am very happy and highly recommend xx

I can honestly say all the staff are amazing with my brother,they can't do enough for him and me when I visit.He arrived here in march and as come on immensely after having a stroke.They always keep me updated with his progress.He absolutely loves it here his room is immaculately clean 24/7,so thankyou everyone of yous for great service,much appreciated.

Great staff here, it's gives me peace of mind that he is being well looked after.

An exceptional, true five-star care home - my brother is thriving

My brother has been at Newlands Care Home for over six months, and his health improved from the very day he arrived. His quality of life has completely turned around in every aspect, and the home has a beautifully clean, warm, and comfortable environment. He loves getting involved in the daily activities, especially the memory games, discussing music, and playing bingo.

They even hosted a fantastic BBQ today, and it was wonderful to see all the residents sitting outside enjoying the sunshine together. Every time I visit, the staff are so friendly, genuine, helpful, and incredibly welcoming to me. The team is always patient and immediately on hand to help whenever needed. Knowing he is looked after so well gives our family total peace of mind. This is absolutely a five-star care home.

I cant wait to see what's ahead.

Janet

My sister lives at Newlands and she is very well looked after . All the staff know me well and keep me updated on everything. The manager also gives me regular updates.: and I feel very confident in all the staff team . Like family .

The communication, preparation, and understanding of dementia care were non-existent. I cannot recommend this home for anyone with vulnerable or complex needs.

Newlands care home is a superb caring home for my aunt who is in her late 90s. During a difficult period of illness the carers and nursing staff provided fantastic support. The home is so clean, the catering is delicious and served in a lovely restaurant. Daily games and exercise classes keep everyone entertained. I would highly recommend this home for anyone who wants their relative to receive kind and supportive attention and care.

My Late mother was cared for 27 days till she passes away with cancer. She was treated with the upmost care and love, with phenomenal dedicated management and staff. Every time we visited, we were greeted with a wonderful welcome and a smile, I could not of expected anything more than what was provided, including support for myself as well as my mother. Newlands is a place where I will always feel attached to, I have been back since on more than one occasion and I am made very welcome by all.

My wife has been a resident for 3 years. She suffers with dementia and is unable to walk or speak. Despite this she seems to be content most of the time, eats well and has been in receipt of considerate care with dressing and hygine thanks to the sympathetic and hard working staff. The accomodation including visiting areas and residents rooms always look clean and tidy.

From the moment she arrived the level of care and support she has received has been great, and continues to be. As her condition progresses, staff have tailored her care needs accordingly and often had to change approaches to ensure she is getting what she needs, ans this has been done easily. They took into consideration her likes and dislikes and supported my mother-in-law and us as her wider family throughout. It can be an emotional and challenging time going into a care home but everyone at Newlands made us all feel so welcome that it made the process much easier. The kindness and compassion shown is exceptional and was shown in how quickly my mother in law settled in.

My mum was recently diagnosed with a terminal illness, necessitating constant care that our family is unable to provide. We decided on Newlands, where we were impressed by the staff's compassionate and considerate nature. During her time there, her physical and mental health have declined, and the team at Newlands has adjusted to these changing needs. From management, caregivers and support staff, everyone at Newlands has been exceptional, taking the initiative to engage my mother in conversation and building a rapport. As her son, this has been an incredibly challenging time; however, the staff has been consistently communicative, thoughtful, and caring. Living over 200 miles away makes it hard for us to visit too often. Still, the leadership team, including two specific members of staff, respond promptly to emails, addressing all my inquiries and updating me on my mother's condition and needs. Their kindness and generosity of spirit have truly made this difficult situation more bearable.

The staff are some of the most amazing caring people I've ever met. They go above and beyond to make my mother-in-law feel happy andl comfortable in the home. Since she's been here, her health and wellbeing have improved massively.

Newlands Care Home is a very friendly and homely place to live. I have witnessed the care given to my friend over the last two years and it has been excellent. The staff go above and beyond making sure everyone is looked after. I visit my friend regularly and she is always well-presented and happy, her room is always clean and clothes well laundered. The staff provide activities daily and include every resident. Christmas 2024 was celebrated with a party and New Year's Day was equally enjoyed by each resident, visitor and staff. Residents here are all treated the same regardless of their abilities and I know from experience that visitors are welcomed at any time. I am always notified of any changes in her condition and am encouraged to play a part in her wellbeing.

Regarding my mother's care and the other residents' is always first class. It's as if they can't do enough because of my mother's eating habits, she doesn't always eat what they serve but that's not the fault of the kitchen, she still eats enough. I have no problems with the service my mum gets.

I would highly recommend Newlands Care Home to everyone. Five stars from me.

We went to look around a few care homes, and then we came to see Newlands. We felt really anxious at first, but as soon as we walked in the home, we felt at ease the atmosphere was really warm and welcoming and the manager was lovely and friendly. We also met the activities co-ordinator who is also lovely and does a lot of activities with the residents. The food is really nice and you can even have lunch and sit with your loved ones. Our family is really happy with the care my Dad is receiving, and we feel happy to leave my Dad knowing he is getting looked after. The staff have been amazing with my Dad and he has settled in really well.