Newlands Care Home

I feel confident that my relative is well cared for at Newlands in all respects. All the staff are caring, courteous and friendly and welcome visitors warmly. Staff at every level are supportive of resident's families. I sometimes think that communication of some issues within the home could be widely circulated to families. However, when I have a query or concern it is always addressed as quickly as possible, and feedback is given.

My mum has recently been living in Newlands Care Home. The warmth of staff has been amazing to my mum who was afraid of going into a home. They are so caring and helpful to all who reside there, nothing is too much trouble. Thank you for putting my mind at rest, I know my mum will settle well.

Unfortunately Mum had to be transferred to another care home due to family circumstances, but if that hadn't been the case, Mum would definitely have stayed.

Since my uncle was admitted for initially respite but now is a permanent resident, he has received nothing but excellent care. The staff are pleasant, caring and informative. My uncle is always clean and presentable each time I visit, I have never seen him looking so clean, and his mood has lifted since being at Newlands. The care home is full of love, and the communal area is always busy with residents socialising. My family and I are really happy with the service and care our uncle receives.

My sister resides at Newlands and I am happy she is safe here. staff are approachable and nothing seems to ever be a trouble for them. I can go home at night and I am happy and able to sleep knowing that she is cared for and loved. I would certainly recommend this home and have already done so.

I can't fault Newlands for the care of my sister. All the staff are friendly and caring and helpful towards my sister. All her needs are being met, the room is kept lovely and clean, the meals are well cooked and a brilliant choice of menu. There are plenty of activities on offer if anyone wishes to join in. Everybody is very friendly and it gives us peace of mind my sister is being well looked after.

Coming from Australia and seeing the home for the first time, I was unsure what I was going to see, I have to admit I was in for a big surprise, the home is extremely well run and the staff are very caring, the food was very nice and I had lunch there also. All in all, I'm very happy with Mum's care and I can go back to the land of Oz knowing Mum will be well cared for. There are many activities for the residents and everyone is happy. Kind regards.

My brother was taken to Newlands from hospital after suffering from various problems including Covid. The care and attention he received brought him back to life. He was treated by all members of staff with loving care and he improved due to this to the point where we were able to take him home.

He was very happy in Newlands and never once complained. The consideration was shown to all members of the family and I would highly recommend Newlands.

The current management are continually striving to improve and innovate, and the end results are happy and contented residents, as well as we, the families, are assured that our loved ones are receiving the best possible care in a clean and safe environment.

The very dear Mum of my twin brother and I lived at Newlands for the last 5-years of her life. She was looked after with utterly dedicated care by all the members of staff, who I would only describe as 'salt of the earth'. When visiting Mum, it was always impossible to not notice how emotionally demanding the work of a carer is, and yet everyone working at Newlands treated our mother as if she were the most precious heart and soul of their very own family. I can only give my utmost love and thanks to all of you who lifted the spirit of dear Mum in the jewelled twilight years of her life. Bless you, all.

The staff at Newlands are caring and helpful. Always available to answer any questions asked and support. The manager is fantastic like a friend. My mum is being cared for very well and she gets the help and care that she needs.