The Willows Care Home

1 Murray Street, Higher Broughton, Salford M7 2DX
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9.8 53 Reviews
  • The Willows Care Home, Salford
The Willows Care Home, makes an excellent contribution to the lives of older and vulnerable adults in Salford, all of whom receive quality and personalised care.

Trained staff are available throughout the day and night, supporting the resident's personal interests and promoting an active daily life, while maintaining an atmosphere that is relaxing and homely.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1100
  • Self-Funded Residential Dementia Care: £1000 – £1100
  • Self-Funded Nursing Care: £1000 – £1300
  • Self-Funded Nursing Dementia Care: £1000 – £1000
  • RESPITE Self-Funded Residential Care: £1000 – £1100
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1000
  • RESPITE Self-Funded Nursing Care: £1200 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1063

Our fees are based on dependency levels and therefore may alter, please feel free to contact the home to discuss further.

These prices are only a guideline, please contact The Willows Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Soniya Matthew (Manager)

Local Authority / Social Services

Admission Criteria

  • assessment prior to admission
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (2)

Visiting

  • visitors welcome all day , please respect protected meal times

Parking

  • Secure parking within the home with disabled access.

The Willows Care Home Reviews (53)

9.8

The Willows Care Home has a Review Score of 9.8 (9.826) out of 10, based on 18 reviews in the last 2 years.
Over all time The Willows Care Home has 53 reviews.

Overall Experience
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Date Published
  • 53
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Reviewer Connection to The Willows Care Home
  • 19
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Total of 53, showing 1-20
Review from Elaine W (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are caring and wonderful angels, mum is kept clean, happy and valued.
Her room is lovely and kept very clean.
Could not be more happy with her fantastic care.
Reply from Soniya Mathew, Home Manager at The Willows Care Home

Thank you so much for your kind words about our care staff. I will be sure to share your feedback with the team.

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Review from Ann J (Wife of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the way the home is run, it is clean and the staff are always on hand for any queries and they have a lot of patience with the residents. My husband has been at the Willows for two years, he looks on it as his home, it makes me happy to see him so content.
Reply from Soniya Mathew, Home Manager at The Willows Care Home

Thank you so much for taking the time to leave a review about your experience with the willows care home. We truly appreciate your feedback. Your comments have been shared with the staff who are always motivated by kind words and thoughtful reflections.

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Review from C S (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Willows Care Home is overall very good, the staff are friendly and always on hand. If and when you need them and always keep you up to date with things going on. Thanks to all the staff for making The Willows a safe and welcoming place for our Dad.
Reply from Soniya Mathew, Home Manager at The Willows Care Home

Thank you so much for your kind words and thoughtful feedback. We are pleased to hear that you had a positive experience with our care home and that our team was able to provide the care and support to your dad.

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Review from Catherine D (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing is too much for the staff; they go above and beyond for the residents.
Reply from Soniya Mathew, Home Manager at The Willows Care Home

Thankyou for your kind words. I will pass your comments onto the staff. We thoroughly enjoy looking after your Dad.

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Review from S C (Granddaughter of Resident) published on 2 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma receives wonderful care here. We know she is safe and cared for. The staff are so friendly and wonderful. We love it.
Reply from Soniya Mathew, Deputy Manager at The Willows Care Home

Thank you so much for your kind words! We're incredibly grateful for your continued support and for sharing your positive experience with us.

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Review from R D (Son of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at the Willows Care since only 2024. I am very happy with the care and attention which she has been getting over the last 10 months or so. The staff are very attentive to her health angle requirements and are very quick to notify me if any change should occur to her.
Reply from Soniya Mathew, Deputy Manager at The Willows Care Home

Thank you so much for your kind words. We truly appreciate you taking the time to share your experience with the willows care home. Our team works hard to provide a warm, supportive, and respectful environment for all our residents, and it's wonderful to know that our efforts are making a difference.

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Review from Simon F (Son of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Facilities are excellent for the purpose. Staff are outstanding and level of care and attention is superb. Management/admin runs the place extremely well.
Reply from Justine Campbell, Home Manager at The Willows Care Home

Thank you for your kind words and for taking the time to share your experience with us.

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Review from S O (Sister of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at The Willows have been welcoming, friendly and helpful. My brother seems to have settled in well. He is happy and content, the care he receives is excellent and I'm kept informed about his progress. I see him every week and I'm happy he is in good hands.
Reply from Justine Campbell, Home Manager at The Willows Care Home

Thank you for your kind words. We are happy to look after your brother and we appreciate your support. We will pass on your comments to the team.

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Review from Carole D (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is a resident there. Staff and management team are lovely and very hard workers. My dad is very clean, his room is very clean to0, he's very happy there too, everyone goes above and beyond. Food is lovely too.
Reply from justine campbell, Home Manager at The Willows Care Home

Thank you for your kind words I will share this with our team. We are glad dad is happy and apart of The Willows family.

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Review from Christine B (Sister of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely run-up to the festive season. The Xmas decorations were an absolute delight. The entertainment for the residents, families, and friends was wonderful with lots of fun. The busy staff always make time for a friendly smile and chat. I feel confident my brother is well looked after and I
enjoy my visits. Credit to all.
Reply from justine campbell, Home Manager at The Willows Care Home

Thank you for your kind words. We always ensure that we go all out when celebrating festive seasons and decorate the home. We are glad you also enjoyed your self and we are planning many more to come and hope you continue to come.

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Review from Lorraine S (Daughter of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home all treated like family, staff are wonderful, very caring, very helpful, such lovely people. Food fantastic, everything spot on. We as a family were worried about dad but he loves it there staff keep them occupied at all times, always something going on, couldn't ask for better place
for him to be. Fabulous your'e all angels, thank you so much for your excellent love and care.
Reply from justine campbell, Home Manager at The Willows Care Home

Thank you for your kind words and we will ensure that your lovely feedback will be passed onto the staff. It is a pleasure to look after Dad and glad he is apart of the Willows family.

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Review from Angela H (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is well cared for at The Willows Care Home. Her dementia and all her needs are cared for by all the lovely staff. The Manager, admin, carers, cook, cleaners, and activities staff are all amazing, very helpful and caring. If there's a problem, I'm informed of it straight away. The home is spotless.
They have regular Relatives meetings and we can discuss anything and can get to meet other families. The food is lovely. They have entertainment on regularly and make sure everyone is happy and content. They dress up and make sure we all have fun. They have a hairdresser who's there frequently too. No complaints. Family are happy with her care. Thank you so much. Keep up the good work.
Reply from justine campbell, Home Manager at The Willows Care Home

Thankyou Angela for your kind words, I will share this to our team. It's such a pleasure to look after your mum and having her as part of the Willows Family.

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Review from Nicola G (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been a resident at The Willows Care Home for over 3 years and I can honestly say, as a family, we couldn't have asked for better. From the managers to the cleaners, everyone is so welcoming and friendly. The home is always immaculate and the care they give to our Dad is outstanding. The staff
genuinely care for the residents and treat our Dad like he is their own. We have never had any concerns about the welfare of our Dad and going from being his main carers, to his children again, has been life-changing.
Reply from Justine Campbell, Home Manager at The Willows Care Home

Thank you Nicola for your kind words and taking the time to complete a review. I will share this review with my team. It's nice to hear that you and your family are happy with the care we provide. It's a pleasure to look after your dad and you are right he is like our own.

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Review from Jean M (Daughter of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very nice, helpful and friendly. From walking in the door they are very pleasant. Dad is bedridden, they look after him very well and have serviced his needs. The nursing staff explain everything to us and even phone us when necessary. The home is clean and Dad is kept clean and tidy.
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Review from M S (Niece of Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been made to feel very welcome and very comfortable by the staff. I am very satisfied with the care given to my uncle and he is very happy here.
Reply from justine campbell, Home Manager at The Willows Care Home

Thank You for you review. I will pass on your feedback to our team. We are very happy that your uncle is very happy at The Willows.

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Review from K C (Son of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at the Willows are caring and diligent they work had to meet my dad's demanding care needs. Overall I am happy with the care that my dad receives.
Reply from justine campbell, Home Manager at The Willows Care Home

Thank you for your kind words. We are happy that you are happy with the service we provide. it is a pleasure to look after your dad.

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Review from Bernadette L (Daughter of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has regular respite at The Willows.
The management and staff are always so lovely and will do anything for you.
My mother has excellent care when she stays at the home.
They care for her every need and they always keep me informed of any issues.
My mother always looks in excellent health
when I pick her up.
Reply from justine campbell, Home Manager at The Willows Care Home

Thank you for your kind words. We look forward to each time your mother comes for respite as she is a pleasure to care for and also a part of the Willows Family. I will ensure that I pass this on to our team.

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Review from P C (Wife of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful lovely staff. Very helpful and they look after my husband very well. I've no complaints so far.
Reply from Justine Campbell, Home Manager at The Willows Care Home

Thank you for your kind words. We have a good team at the Willows and we are all one big family and ensure that we provide 100% care.

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Review from David B (Son of Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great home and staff. Pity about gaining access to someone to get out to exit.
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Review from Michael D (Son of Resident) published on 5 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally a very good experience. Our experience of facilities at the home is limited as we only get to see a small number of rooms during visits. Access to management is good and response times are prompt and the staff are friendly and welcoming.
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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.826 for The Willows Care Home is calculated as follows: ( (176 Excellents x 5) + (37 Goods x 4) ) ÷ 213 Ratings = 4.826
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Willows Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about The Willows Care Home

What types of Care is The Willows Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Willows Care Home have?

There are 46 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Willows Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is The Willows Care Home to the centre of Salford?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willows Care Home to verify any information. View our terms and conditions. The Willows Care Home has an Enhanced Service - more info.