The Willows Care Home (Incl Bluebell Court Care Home)

1 Murray Street, Higher Broughton, Salford M7 2DX

The Willows Care Home, including Bluebell Court, makes an excellent contribution to the lives of older and vulnerable adults in Salford, all of whom receive quality and personalised care.

It was rated Good in a CQC inspection on 13 December 2016.

Trained staff are available throughout the day and night, supporting resident's personal interests and promoting an active daily life, while maintaining an atmosphere that is relaxing and homely.

The Willows provides residential and nursing care whilst Bluebell Court provides dementia residential and dementia nursing care.

Group: Unity Homes Ltd

Person in charge: Sindu Saju and Ewa Szymanska (Registered Manager)

Local Authority / Social Services: Salford City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 124 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Stroke

Admission Information: Ages 55+.

Single Rooms: 120

Shared Rooms: 2

Rooms with ensuite WC: 101

Facilities & Services: Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Parking:

There is secure parking within the home.

Latest Care Quality Commission* Report on The Willows Care Home (Incl Bluebell Court Care Home): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for The Willows Care Home (Incl Bluebell Court Care Home) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for The Willows Care Home (Incl Bluebell Court Care Home) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.268 for The Willows Care Home (Incl Bluebell Court Care Home) is calculated as follows: ( (50 Excellents x 5) + (57 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 123 Ratings = 4.268

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.444 Points relating to the number of positive Reviews for The Willows Care Home (Incl Bluebell Court Care Home) is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 24.8 positive Reviews (124 registered maximum number of service users ÷ 5). 11 Reviews ÷ 24.8 Target = 0.444

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 The Willows Care Home (Incl Bluebell Court Care Home) has a Review Score of 8.7 (8.712) from 11 Reviews


Average Ratings

  • Excellent
    5
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Willows Care Home (Incl Bluebell Court Care Home)?

  • Extremely LIKELY
    8
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Willows Care Home (Incl Bluebell Court Care Home)

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Cousin of Resident/Service User
    1
  • more

Previously I was a district nurse who visited The Willows and other homes. Ahen my Brother left hospital I picked The Willows for him. I was impressed with the care and cleanliness there. Also, this was some years ago, teaching residents how to use computers etc. The standards have never changed and when we visit he is always clean, as is his room, and he is allowed to do his own thing, which he is capable of, go to him whenever, play his records, watch his own TV, whatever. The Willows was a great choice for him.

How likely would you be to recommend The Willows Care Home (Incl Bluebell Court Care Home)? Extremely Likely

Overall Standard

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Average Rating:   4.1 out of 5

Jagjit Sandher, Operations Director at The Willows Care Home (Incl Bluebell Court Care Home) responded to this review on 26 Apr 2018:

Thank you taking the time to complete the review Maureen your words are very kind. It is great to hear how happy you are with the care we provide.

My cousin came to The Willows Care Home from a hospital. He was very tired and confused when he arrived. Within a couple of days, he was talking, sat up, eating and drinking an joining in with other residents. He was watching TV and his appetite has come back and he loves the food at the home. If The Willows did not go and see him in hospital I am not sure what would have happened to him. He has been loved and cared for by all the staff at the home.
The management team are fantastic and nothing is too much trouble. I am so glad we chose The Willows.

How likely would you be to recommend The Willows Care Home (Incl Bluebell Court Care Home)? Extremely Likely

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Average Rating:   5 out of 5

Jagjit Sandher, Operations Director at The Willows Care Home (Incl Bluebell Court Care Home) responded to this review on 26 Apr 2018:

Thank you Alison for your review, we pride ourselves on giving the best care possible. We are very happy you chose The Willows.

I have visited a number of care homes over the years where friends were living. I was impressed with the cheerfulness of staff, their attention to residents and their willingness to relate to them.

There was plenty of room and no congestion. The surrounding inside and outside were well cared for and managed.

How likely would you be to recommend The Willows Care Home (Incl Bluebell Court Care Home)? Extremely Likely

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Average Rating:   5 out of 5

My wife has been resident at The Willows for thirteen years. I have always found management to be accessible to discuss any problem that occurred. There is good maintenance of equipment and the rooms are kept clean. I could not wish for better care for my wife.

How likely would you be to recommend The Willows Care Home (Incl Bluebell Court Care Home)? Extremely Likely

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Average Rating:   4.5 out of 5

Jagjit Sandher, Operations Director at The Willows Care Home (Incl Bluebell Court Care Home) responded to this review on 16 Mar 2018:

Thank you for your kind words, Bernard, it is a pleasure to care for your wife and we are more than pleased to hear how happy you are with the care at The Willows.

Very glad with the overall care and attention.

How likely would you be to recommend The Willows Care Home (Incl Bluebell Court Care Home)? Likely

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Average Rating:   3.5 out of 5

A very good care home, clean and lovely.
I have no problems with the home. Staff are willing to help you.
My main concern is that my husband is very settled. He's happy so I'm happy.

How likely would you be to recommend The Willows Care Home (Incl Bluebell Court Care Home)? Extremely Likely

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Average Rating:   4.5 out of 5

Jagjit Sandher, Operations Director at The Willows Care Home (Incl Bluebell Court Care Home) responded to this review on 16 Mar 2018:

Thank you for taking the time to complete the review and delighted to hear you are happy with the care we provide.

My wife has been a resident at The Willows for a number of years now.
She now needs 24-hour nursing care and the staff at the willows provide this care with love and dignity.
From the management at the top to the care staff and all the other hard working staff.
The home is lovely and clean and has well-kept gardens.
Any queries are quickly dealt with and nothing is too much trouble.
I would have no problem recommending this well-run care home to anyone.

How likely would you be to recommend The Willows Care Home (Incl Bluebell Court Care Home)? Extremely Likely

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Average Rating:   4.1 out of 5

Jagjit Sandher, Operations Director at The Willows Care Home (Incl Bluebell Court Care Home) responded to this review on 16 Mar 2018:

Thank you, David, for taking the time to submit a review, we pride ourselves on ensuring that loved ones feel the care provided is the best possible. We are honoured to have you both part of The Willows family.

From the day my mother went into The Willows, she could not have had better treatment.
Even though my mum was very frail, the staff were fantastic with her, even to doing her nails.
Unfortunately, my mum wasn’t able to feed herself, but the staff sat patiently with her and gave her her meals.
When my mum’s health deteriorated they rang me to go through and explained everything to me about how poorly she was.
As my mum became very poorly and not able eat, drink or talk to us, they allowed all of her family to sit with her, bringing us tea, biscuits and even sandwiches and toast when we stayed overnight.
The care my mother had right up until her death, was superb and not enough praise is given to the wonderful staff who really did everything and went the “extra mile” into making my mum’s last days as peaceful and pain-free as they possibly could. They were so caring, thank you so much for everything.

How likely would you be to recommend The Willows Care Home (Incl Bluebell Court Care Home)? Extremely Likely

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Average Rating:   5 out of 5

Jagjit Sandher, Operations Director at The Willows Care Home (Incl Bluebell Court Care Home) responded to this review on 18 Jan 2018:

Thank you for your kind words Kathryn. Our staff were more than happy to help and were glad you and your family got to spend time with your mother. We are very sad for your loss and thank you for allowing us to care for your mother.

All staff do work well together. All residents are looked after and kept clean. I do feel they could do more and interact and get the residents a bit more active, by light exercise, dancing and singing a little. Some light games with colours and dated items that they used to remember.

Many thanks for all the hard work for the residents.

How likely would you be to recommend The Willows Care Home (Incl Bluebell Court Care Home)? Likely

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Average Rating:   3.6 out of 5

I feel that some of the staff really do try and keep the residents entertained and stimulated but there is definitely room for improvement

How likely would you be to recommend The Willows Care Home (Incl Bluebell Court Care Home)? Extremely Likely

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Average Rating:   4.1 out of 5

Jagjit Sandher, Operations Director at The Willows Care Home (Incl Bluebell Court Care Home) responded to this review on 11 Aug 2017:

Thank you for taking the time to complete the review.

My friend has quite severe dementia he always seems to be happy and well cared for.

How likely would you be to recommend The Willows Care Home (Incl Bluebell Court Care Home)? Likely

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Average Rating:   3.8 out of 5

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