The Willows Care Home

1 Murray Street, Higher Broughton, Salford M7 2DX
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9.8 53 Reviews
  • The Willows Care Home, Salford
The Willows Care Home, makes an excellent contribution to the lives of older and vulnerable adults in Salford, all of whom receive quality and personalised care.

Trained staff are available throughout the day and night, supporting the resident's personal interests and promoting an active daily life, while maintaining an atmosphere that is relaxing and homely.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1100
  • Self-Funded Residential Dementia Care: £1000 – £1100
  • Self-Funded Nursing Care: £1000 – £1300
  • Self-Funded Nursing Dementia Care: £1000 – £1000
  • RESPITE Self-Funded Residential Care: £1000 – £1100
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1000
  • RESPITE Self-Funded Nursing Care: £1200 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1063

Our fees are based on dependency levels and therefore may alter, please feel free to contact the home to discuss further.

These prices are only a guideline, please contact The Willows Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Soniya Matthew (Manager)

Local Authority / Social Services

Admission Criteria

  • assessment prior to admission
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (2)

Visiting

  • visitors welcome all day , please respect protected meal times

Parking

  • Secure parking within the home with disabled access.

The Willows Care Home Reviews (53)

Total of 53, showing 21-40
9.8

The Willows Care Home has a Review Score of 9.8 (9.826) out of 10, based on 18 reviews in the last 2 years. Over all time The Willows Care Home has 53 reviews.

Overall Experience

  • 36
  • 14
  • 2
  • 0
  • 1

Date Published

53
8
14
18
35

Review from M D (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for one month so far. The staff are always friendly. Mum looks well cared for. Clear records in the room. Managers are friendly, approachable and communicative. Difficult to comment on activities due to the short residence. The food I have seen looks good. Good that the building
is having ongoing improvements.

Reply from Justine Campbell, Home Manager at The Willows Care Home

Thank you for taking the time to complete our review card.

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Review from J C (Son of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Mom is really well taken care of. She appears to be really enjoying herself.

Reply from Justine Campbell, Home Manager at The Willows Care Home

Thank you for taking the time to complete this. It is a pleasure to have mum here with us as part of the Willows family.

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Review from Steven E (Son of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at The Willows Care Home have been great with me and the family. From going through the front door, you are made to feel very welcome. I would like to mention how the staff put a lot of effort into giving all the residents a good time over Christmas with a party and dressing up and going
round to every room singing carols and bringing presents.
As you can see, I give The Willows 5 stars all the way through because they have looked after my father from day one with round-the-clock care.

Reply from Justine Campbell, Home Manager at The Willows Care Home

Thank you for your kind words. We do have a good team at The Willows and staff will go above and beyond to ensure all our service users are happy.

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Review from Vincent M (Husband of Resident) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager, her assistant and all the staff are exceedingly pleasant and helpful. My wife, who is in nursing care, always tells me the staff and even the cleaners are caring and helpful. My wife is 90 per cent better since entering The Willows from hospital.

Reply from Justine Campbell, Home Manager at The Willows Care Home

Thank you, Vincent, for taking the time to complete your review and for your kind words.

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Review from Carol J (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and nursing teams are absolutely fantastic. Not only are they very caring in respect of my mum but also have been a great support to me in what has been a difficult year. I can't praise them enough!

Reply from Jagjit Sandher, Operations Director at The Willows Care Home

Thank you, Carol, for your feedback. We are extremely proud of the Care Team and how much they care for our residents.

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Review from A M (Cousin of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was admitted to hospital and was very poorly. When I came to the home today, I was extremely pleased to see how well my cousin looked. He was happy, smiley and talking again. So pleased my cousin has the care and attention from all the staff, it is the best care home he has lived in. Thank
you all so much.

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Review from Emma O (Friend of Resident) published on 13 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend loves being at the Willows. Every time I go and see her she is always praising the staff. When she wants something, she will ask and the staff will try and accommodate her. She loves the activities they do.

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Review from Stuart F (Nephew of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has settled here and the staff are always pleasant and helpful.

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Review from D C (Husband of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is being looked after very well. She is bed-bound and is fully reliant on the staff for all her needs and I am very happy with her care.
If I have any problems I can speak to the manager and it is sorted.

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Review from Martha N (Sister-in-law of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, due to covid, I have not been able to access the care home. But staff have been so helpful when I have been to visit or have been very helpful with me over the phone. My brother-in-law has been in the home for 18 months, so it has been a very trying time for us. The staff at the home
must be meeting his every need, as when he arrived here he was classed as terminal. There was a couple of issues regarding clothes, but this was amicably remedied. So hopefully, now restrictions are easing, life will get better for both.

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Review from Margaret M (Wife of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From what I have seen in only three weeks, it ticks most of the boxes. The staff are friendly and caring, albeit not enough of them, at times. The rooms are basic but adequate. It would be better if the residents could choose meals in advance. All in all, a nice place.

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Review from E N (Granddaughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My gran was recently a resident in this home. Unfortunately, she had moved here during COVID times and had given up her home as she needed the care.
I found the communication minimal considering we weren't allowed in to see her. I thought this would have been much better. We were constantly on the
phone asking questions and made out like we were pestering when we just wanted to know how she was. We were always told she was 'fine' though she told us completely different.
Strict visiting rules during the week with LFT test and PPE then at a weekend no one bothered? Never consistent.
Unfortunately, my Gran is no longer with us, and was disappointed by the care she received much lower level than we were expecting, looking at the Unity website with some of their key messages transparent and attention to detail, this is not something we saw. On collecting her belongings either missing or ripped - no care at all.

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Review from D C (Son of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, I find this care home adequate for the needs of my mother. I did however find that her bedroom was basic with no toilet facilities except for a commode. I did find some incidents of clothing going missing, which was daily reported to the management, which they dealt with. Although I have recently
been allowed to see my mother via a glad partition, I am still not completely allowed to see her because of Covid restrictions. I find that the staff are generally looking after Mum to do the best of their ability. The management is always on hand should I have an issue to raise.

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Review from Dawn N (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows residence is such an amazing place for my mum to go for respite. The staff are amazing, and nothing is to much trouble. When Mum goes there for a break, she feels they are like family to her and me. I feel relaxed and know she will receive the best of care. They have lots of activities to
help Mum feel motivated and involved. The management and her staff are second to none. They helped me with this transition as anyone caring for a person with Alzheimer's will be aware of the stress involved. Thank you to The Willows and all the staff.

Reply from justine campbell, Home Manager at The Willows Care Home

Thank you, Dawn, for your very kind words, and we are glad to help and happy to look after Mum anytime as she is apart of The Willows Family.

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Review from Jenny S (Daughter of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am fortunate enough to live within walking distance of the home, so I can usually see my father as often as I like. Someone will always answer the door, any time, day or night. His room and bathroom are ample in size, and we are able to decorate to his liking to keep it as comfortable as possible.


Currently,

due to heavy COVID restrictions, I have been unable to see him in person. I can't describe how comforting it is to know he is safe and warm and well looked after. He has had no disruption to his day or routine, and it is equally comforting to know he is not stressed by the current situation. I have been able to book "FaceTime" appointments whenever possible, and the team are always present and able to help him access the iPad or the phone. Similarly, I have been able to drop off any things I buy for him, so I know he is not missing out on his favourite treats.


I get regular updates from their Facebook page, too. It's a massive help.

Reply from Jagjit Sandher, Operations Director at The Willows Care Home

Thank you for your review and kind words, Jenny. We hope to have you visiting your dad very soon.

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Review from Veronica M (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into this care home and to me, it's the worse thing had to do in my life, I went around looking at various care homes 20+. I found that this care home was the best one I looked at, the minute I went in, it felt so homely, the staff warm and friendly. As my mum has been there a few months
now I have realized the staff and manager go above and beyond expectations of a care home. The food is brilliant, the rooms are kept clean and are a decent size, there is always things to do for the residents with the staff, for example with the problem with covid we can't go in and the staff take it on themselves to entertain the residents. I appreciate everything they do and the commitment they all make to the residents. Five out of five stars or 10/10 can't recommend this place enough for their passion to look after all their residents. It doesn't feel like a care home it feels more like a retirement home, and me and my family are so grateful for all who work there. Thank you to everyone.

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Review from L T (Sister-in-law of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are really friendly and helpful, nothing's too much trouble. During Covid-19 they never failed to keep us informed by phone to put our minds at ease and reassure us that our loved ones were ok.

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Review from Jayne C (Great-Nephew of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely uncle needed to move to a nursing home after a period of illness which impacted upon his ability to self care. Myself and sister did our research and visited several nursing homes. The Willows stood out as the best. The manager was and still is understanding and proactive. My uncle is happy
and well cared for. The staff are kind and caring, not only to my uncle but to us as a family.
The staff do a difficult job, they have to deal with unexpected situations but stay calm and spread their love equally to all residents. The Willows is clean, the food looks amazing. They ensure residents are happy. I've sat there for hours and I've not seen a resident ignored. The Willows is a happy and enabling enviroment .

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Review from Janet K (Niece of Resident) published on 11 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say I couldn’t recommend this care home enough, their care through our difficult time has been exceptional. The staff are absolutely fantastic and the manager couldn’t do enough and even after the loss, they are still supporting us.

Reply from Jagjit Sandher, Operations Director at The Willows Care Home

Thank you for taking the time to review us and thank you for the lovely comments about our staff.

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Review from Julie L (Daughter of Resident) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came here from another home she was very frail not eaten for 2 months and given up on life. After a week here with the patience and dedicated help from the carers who sit and spoon feed her to make sure she is eating and look after all her care needs with dignity and compassion, she is back to her
happy self chatting, watching tv, living life to the full again and her appetite has come back. She tells me the food is very good and that she feels loved and cared for by all the staff at The Willows and that she is very happy there. I am so happy I chose The Willows and I would definitely recommend this care home to anyone as you will not be disappointed, I can now go home knowing mum is safe and being well cared for. I would like to thank all the staff at The Willows for looking after mum so well, also the manager I find to be very approachable and very good if you have any worries or concerns just go and see her and it is dealt with right away. The lady who greets you on entry is a joy.

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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.826 for The Willows Care Home is calculated as follows: ( (176 Excellents x 5) + (37 Goods x 4) ) ÷ 213 Ratings = 4.826

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Willows Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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