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The Willows Care Home

1 Murray Street, Higher Broughton, Salford, Greater Manchester M7 2DX
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The Willows Care Home, Salford
The Willows Care Home, Salford
The Willows Care Home, Salford

The Willows Care Home, makes an excellent contribution to the lives of older and vulnerable adults in Salford, all of whom receive quality and personalised care.

Trained staff are available throughout the day and night, supporting the resident's personal interests and promoting an active daily life, while maintaining an atmosphere that is relaxing and homely.

Care Provided by The Willows Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,100 - £1,300£1,100 - £1,300
Residential Dementia Care£1,100 - £1,300£1,100 - £1,300
Nursing Care£1,300 - £1,500£1,300 - £1,500
Nursing Dementia Care£1,300 - £1,500£1,300 - £1,500

Our fees are based on dependency levels and therefore may alter, please feel free to contact the home to discuss further.

Contact The Willows Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Soniya Matthew(Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (2)

Visiting

  • visitors welcome all day , please respect protected meal times

Parking

  • Secure parking within the home with disabled access.

The Willows Care Home Reviews (62)

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9.9

The Willows Care Home has a Review Score of 9.9 (9.857) out of 10, based on 23 reviews in the last 2 years. Over all time The Willows Care Home has 62 reviews.

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Showing 62 reviews matching selected criteria
Review from Angela H (Daughter of Resident) published on 20 January 2025 Submitted via Website
Overall Experience

My Mum is well cared for at The Willows Care Home. Her dementia and all her needs are cared for by all the lovely staff. The Manager, admin, carers, cook, cleaners, and activities staff are all amazing, very helpful and caring. If there's a problem, I'm informed of it straight away. The home is spotless. They have regular Relatives meetings and we can discuss anything and can get to meet other families. The food is lovely. They have entertainment on regularly and make sure everyone is happy and content. They dress up and make sure we all have fun. They have a hairdresser who's there frequently too. No complaints. Family are happy with her care. Thank you so much. Keep up the good work.

Reply from justine campbell, Home Manager at The Willows Care Home

Thankyou Angela for your kind words, I will share this to our team. It's such a pleasure to look after your mum and having her as part of the Willows Family.

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Review from Nicola G (Daughter of Resident) published on 20 January 2025 Submitted via Website
Overall Experience

My Dad has been a resident at The Willows Care Home for over 3 years and I can honestly say, as a family, we couldn't have asked for better. From the managers to the cleaners, everyone is so welcoming and friendly. The home is always immaculate and the care they give to our Dad is outstanding. The staff genuinely care for the residents and treat our Dad like he is their own. We have never had any concerns about the welfare of our Dad and going from being his main carers, to his children again, has been life-changing.

Reply from Justine Campbell, Home Manager at The Willows Care Home

Thank you Nicola for your kind words and taking the time to complete a review. I will share this review with my team. It's nice to hear that you and your family are happy with the care we provide. It's a pleasure to look after your dad and you are right he is like our own.

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Review from Jean M (Daughter of Resident) published on 20 November 2024 Submitted via Postal Card
Overall Experience

The staff are very nice, helpful and friendly. From walking in the door they are very pleasant. Dad is bedridden, they look after him very well and have serviced his needs. The nursing staff explain everything to us and even phone us when necessary. The home is clean and Dad is kept clean and tidy.

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Review from M S (Niece of Resident) published on 12 October 2023 Submitted via Postal Card
Overall Experience

I have always been made to feel very welcome and very comfortable by the staff. I am very satisfied with the care given to my uncle and he is very happy here.

Reply from justine campbell, Home Manager at The Willows Care Home

Thank You for you review. I will pass on your feedback to our team. We are very happy that your uncle is very happy at The Willows.

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Review from K C (Son of Resident) published on 4 October 2023 Submitted via Postal Card
Overall Experience

The staff at the Willows are caring and diligent they work had to meet my dad's demanding care needs. Overall I am happy with the care that my dad receives.

Reply from justine campbell, Home Manager at The Willows Care Home

Thank you for your kind words. We are happy that you are happy with the service we provide. it is a pleasure to look after your dad.

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Review from Bernadette L (Daughter of Resident) published on 3 October 2023 Submitted via Postal Card
Overall Experience
My mother has regular respite at The Willows.
The management and staff are always so lovely and will do anything for you.
My mother has excellent care when she stays at the home.
They care for her every need and they always keep me informed of any issues.

My mother always looks in excellent health when I pick her up.

Reply from justine campbell, Home Manager at The Willows Care Home

Thank you for your kind words. We look forward to each time your mother comes for respite as she is a pleasure to care for and also a part of the Willows Family. I will ensure that I pass this on to our team.

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Review from P C (Wife of Resident) published on 3 October 2023 Submitted via Postal Card
Overall Experience

Wonderful lovely staff. Very helpful and they look after my husband very well. I've no complaints so far.

Reply from Justine Campbell, Home Manager at The Willows Care Home

Thank you for your kind words. We have a good team at the Willows and we are all one big family and ensure that we provide 100% care.

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Review from David B (Son of Resident) published on 17 April 2023 Submitted via Postal Card
Overall Experience

Great home and staff. Pity about gaining access to someone to get out to exit.

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Review from Michael D (Son of Resident) published on 5 April 2023 Submitted via Postal Card
Overall Experience

Generally a very good experience. Our experience of facilities at the home is limited as we only get to see a small number of rooms during visits. Access to management is good and response times are prompt and the staff are friendly and welcoming.

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Review from M D (Daughter of Resident) published on 22 February 2023 Submitted via Postal Card
Overall Experience

Mum has been a resident for one month so far. The staff are always friendly. Mum looks well cared for. Clear records in the room. Managers are friendly, approachable and communicative. Difficult to comment on activities due to the short residence. The food I have seen looks good. Good that the building is having ongoing improvements.

Reply from Justine Campbell, Home Manager at The Willows Care Home

Thank you for taking the time to complete our review card.

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Review from J C (Son of Resident) published on 22 February 2023 Submitted via Postal Card
Overall Experience

Excellent service. Mom is really well taken care of. She appears to be really enjoying herself.

Reply from Justine Campbell, Home Manager at The Willows Care Home

Thank you for taking the time to complete this. It is a pleasure to have mum here with us as part of the Willows family.

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Review from Steven E (Son of Resident) published on 2 February 2023 Submitted via Website
Overall Experience
All the staff at The Willows Care Home have been great with me and the family. From going through the front door, you are made to feel very welcome. I would like to mention how the staff put a lot of effort into giving all the residents a good time over Christmas with a party and dressing up and going round to every room singing carols and bringing presents.

As you can see, I give The Willows 5 stars all the way through because they have looked after my father from day one with round-the-clock care.

Reply from Justine Campbell, Home Manager at The Willows Care Home

Thank you for your kind words. We do have a good team at The Willows and staff will go above and beyond to ensure all our service users are happy.

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Review from Vincent M (Husband of Resident) published on 21 September 2022 Submitted via Postal Card
Overall Experience

The manager, her assistant and all the staff are exceedingly pleasant and helpful. My wife, who is in nursing care, always tells me the staff and even the cleaners are caring and helpful. My wife is 90 per cent better since entering The Willows from hospital.

Reply from Justine Campbell, Home Manager at The Willows Care Home

Thank you, Vincent, for taking the time to complete your review and for your kind words.

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Review from Carol J (Daughter of Resident) published on 8 September 2022 Submitted via Website
Overall Experience

The care and nursing teams are absolutely fantastic. Not only are they very caring in respect of my mum but also have been a great support to me in what has been a difficult year. I can't praise them enough!

Reply from Jagjit Sandher, Operations Director at The Willows Care Home

Thank you, Carol, for your feedback. We are extremely proud of the Care Team and how much they care for our residents.

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Review from A M (Cousin of Resident) published on 19 August 2022 Submitted via Postal Card
Overall Experience

My cousin was admitted to hospital and was very poorly. When I came to the home today, I was extremely pleased to see how well my cousin looked. He was happy, smiley and talking again. So pleased my cousin has the care and attention from all the staff, it is the best care home he has lived in. Thank you all so much.

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Review from Emma O (Friend of Resident) published on 13 May 2022 Submitted via Website
Overall Experience

My friend loves being at the Willows. Every time I go and see her she is always praising the staff. When she wants something, she will ask and the staff will try and accommodate her. She loves the activities they do.

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Review from Stuart F (Nephew of Resident) published on 3 May 2022 Submitted via Postal Card
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My Aunt has settled here and the staff are always pleasant and helpful.

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Review from D C (Husband of Resident) published on 25 April 2022 Submitted via Postal Card
Overall Experience
My wife is being looked after very well. She is bed-bound and is fully reliant on the staff for all her needs and I am very happy with her care.

If I have any problems I can speak to the manager and it is sorted.

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Review from Martha N (Sister-in-law of Resident) published on 7 April 2022 Submitted via Postal Card
Overall Experience

Unfortunately, due to covid, I have not been able to access the care home. But staff have been so helpful when I have been to visit or have been very helpful with me over the phone. My brother-in-law has been in the home for 18 months, so it has been a very trying time for us. The staff at the home must be meeting his every need, as when he arrived here he was classed as terminal. There was a couple of issues regarding clothes, but this was amicably remedied. So hopefully, now restrictions are easing, life will get better for both.

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Review from Margaret M (Wife of Resident) published on 7 April 2022 Submitted via Postal Card
Overall Experience

From what I have seen in only three weeks, it ticks most of the boxes. The staff are friendly and caring, albeit not enough of them, at times. The rooms are basic but adequate. It would be better if the residents could choose meals in advance. All in all, a nice place.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 January 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (1)

Soniya Mathew
Soniya MathewJob Title:Registered ManagerJoined: 2009

I am the Registered Manager, with extensive experience in leading and managing care services to provide safe, high-quality, and person-centred care. I am passionate about creating a positive environment where residents feel valued, respected, and supported, while ensuring that the service continues to meet the highest standards of care.

I joined Unity Homes in 2009 and have developed a strong understanding of our service through a variety of clinical and leadership roles. This experience has given me valuable insight into all aspects of care delivery, staff support, quality improvement, and effective service management.

Alongside my management experience, I have a strong clinical nursing background, having qualified as a nurse before moving to the UK to further develop my career in health and social care. My clinical knowledge continues to support my approach to leadership, enabling me to understand the individual needs of residents and promote safe, effective, and compassionate care.

I have completed the Level 5 Diploma in Leadership and Management for Adult Care, which has strengthened my skills in leading teams, maintaining quality standards, and driving continuous improvement.

As Registered Manager, I believe in building strong relationships with residents, families, and colleagues. I am committed to creating a warm, welcoming, and supportive home where residents can enjoy the best possible quality of life and where staff feel valued and empowered to deliver outstanding care.

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