The Willows Care Home

1 Murray Street, Higher Broughton, Salford M7 2DX
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9.8 53 Reviews
  • The Willows Care Home, Salford
The Willows Care Home, makes an excellent contribution to the lives of older and vulnerable adults in Salford, all of whom receive quality and personalised care.

Trained staff are available throughout the day and night, supporting the resident's personal interests and promoting an active daily life, while maintaining an atmosphere that is relaxing and homely.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1100
  • Self-Funded Residential Dementia Care: £1000 – £1100
  • Self-Funded Nursing Care: £1000 – £1300
  • Self-Funded Nursing Dementia Care: £1000 – £1000
  • RESPITE Self-Funded Residential Care: £1000 – £1100
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1000
  • RESPITE Self-Funded Nursing Care: £1200 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1063

Our fees are based on dependency levels and therefore may alter, please feel free to contact the home to discuss further.

These prices are only a guideline, please contact The Willows Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Soniya Matthew (Manager)

Local Authority / Social Services

Admission Criteria

  • assessment prior to admission
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (2)

Visiting

  • visitors welcome all day , please respect protected meal times

Parking

  • Secure parking within the home with disabled access.

The Willows Care Home Reviews (53)

Total of 53, showing 41-53
9.8

The Willows Care Home has a Review Score of 9.8 (9.826) out of 10, based on 18 reviews in the last 2 years. Over all time The Willows Care Home has 53 reviews.

Overall Experience

  • 36
  • 14
  • 2
  • 0
  • 1

Date Published

53
8
14
18
35

Review from Peter B (Son of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The lady in charge of this care home is not the manageress but should be. She is a presence in the home unlike some who hide in the office. It is a friendly place and the people working there are very committed staff. The home has an occupational therapy lady who everyone loves and everyone makes the
residents feel at home. If I were to have a criticism of the home it would be the lack of staff. I feel they are very understaffed which in turn relates to the amount of quality care that can be administered to each individual. Having said that, as stretched as they are, everyone gets looked after including the residents family and friends. I have visited some homes over the last year and this is one that seems to come out on top. It's not perfect due to the lack of staff but I would stay here myself.

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Review from Brian S (Friend of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Willows is a very caring and nice atmosphere. The carers always go the extra mile to help the residents from what I have seen when I visit. All the staff are very nice and welcoming and activities are provided to the residents by the activities coordinator. We especially enjoyed the singing and
karaoke sessions. My friend has been a resident at The Willows for a few months now and I am very happy with the service provided. The home also always smells clean and fresh which you don't always find in these places!
Thank you again all the staff at The Willows!

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Review from Margaret M (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows are very well run from the management down to all the staff. The staff are all very friendly, hardworking and very good at their jobs. The residents are all treated with the same top standard of care. The home is well maintained and kept very clean and tidy. Also, the food is of a very good
standard.

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Review from Susan B (Stepdaughter of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Smells nice, carers very attentive to residents' and visitors' needs.
Easy to talk to management.
Only downside, not many activities going on.

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Review from Maureen H (Brother of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Previously I was a district nurse who visited The Willows and other homes. Ahen my Brother left hospital I picked The Willows for him. I was impressed with the care and cleanliness there. Also, this was some years ago, teaching residents how to use computers etc. The standards have never changed and
when we visit he is always clean, as is his room, and he is allowed to do his own thing, which he is capable of, go to him whenever, play his records, watch his own TV, whatever. The Willows was a great choice for him.

Reply from Jagjit Sandher, Operations Director at The Willows Care Home

Thank you taking the time to complete the review Maureen your words are very kind. It is great to hear how happy you are with the care we provide.

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Review from Liam O (Friend of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a number of care homes over the years where friends were living. I was impressed with the cheerfulness of staff, their attention to residents and their willingness to relate to them.


There was plenty of room and no congestion. The surrounding inside and outside were well cared for

and managed.

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Review from Bernadette F (Friend of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very glad with the overall care and attention.

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Review from Bernard H (Husband of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been resident at The Willows for thirteen years. I have always found management to be accessible to discuss any problem that occurred. There is good maintenance of equipment and the rooms are kept clean. I could not wish for better care for my wife.

Reply from Jagjit Sandher, Operations Director at The Willows Care Home

Thank you for your kind words, Bernard, it is a pleasure to care for your wife and we are more than pleased to hear how happy you are with the care at The Willows.

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Review from Patricia H (Wife of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good care home, clean and lovely.
I have no problems with the home. Staff are willing to help you.
My main concern is that my husband is very settled. He's happy so I'm happy.

Reply from Jagjit Sandher, Operations Director at The Willows Care Home

Thank you for taking the time to complete the review and delighted to hear you are happy with the care we provide.

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Review from Kathryn (Daughter of Resident) published on 18 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my mother went into The Willows, she could not have had better treatment.
Even though my mum was very frail, the staff were fantastic with her, even to doing her nails.
Unfortunately, my mum wasn’t able to feed herself, but the staff sat patiently with her and gave her her meals.
When
my mum’s health deteriorated they rang me to go through and explained everything to me about how poorly she was.
As my mum became very poorly and not able eat, drink or talk to us, they allowed all of her family to sit with her, bringing us tea, biscuits and even sandwiches and toast when we stayed overnight.
The care my mother had right up until her death, was superb and not enough praise is given to the wonderful staff who really did everything and went the “extra mile” into making my mum’s last days as peaceful and pain-free as they possibly could. They were so caring, thank you so much for everything.

Reply from Jagjit Sandher, Operations Director at The Willows Care Home

Thank you for your kind words Kathryn. Our staff were more than happy to help and were glad you and your family got to spend time with your mother. We are very sad for your loss and thank you for allowing us to care for your mother.

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Review from Gail B (Daughter of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff do work well together. All residents are looked after and kept clean. I do feel they could do more and interact and get the residents a bit more active, by light exercise, dancing and singing a little. Some light games with colours and dated items that they used to remember.


Many thanks

for all the hard work for the residents.

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Review from D T (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel that some of the staff really do try and keep the residents entertained and stimulated but there is definitely room for improvement

Reply from Jagjit Sandher, Operations Director at The Willows Care Home

Thank you for taking the time to complete the review.

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Review from Maureen H (Friend of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has quite severe dementia he always seems to be happy and well cared for.

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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.826 for The Willows Care Home is calculated as follows: ( (176 Excellents x 5) + (37 Goods x 4) ) ÷ 213 Ratings = 4.826

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Willows Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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