The Willows Care Home

If I have any problems I can speak to the manager and it is sorted.

Unfortunately, due to covid, I have not been able to access the care home. But staff have been so helpful when I have been to visit or have been very helpful with me over the phone. My brother-in-law has been in the home for 18 months, so it has been a very trying time for us. The staff at the home must be meeting his every need, as when he arrived here he was classed as terminal. There was a couple of issues regarding clothes, but this was amicably remedied. So hopefully, now restrictions are easing, life will get better for both.

From what I have seen in only three weeks, it ticks most of the boxes. The staff are friendly and caring, albeit not enough of them, at times. The rooms are basic but adequate. It would be better if the residents could choose meals in advance. All in all, a nice place.

Unfortunately, my Gran is no longer with us, and was disappointed by the care she received much lower level than we were expecting, looking at the Unity website with some of their key messages transparent and attention to detail, this is not something we saw. On collecting her belongings either missing or ripped - no care at all.

Overall, I find this care home adequate for the needs of my mother. I did however find that her bedroom was basic with no toilet facilities except for a commode. I did find some incidents of clothing going missing, which was daily reported to the management, which they dealt with. Although I have recently been allowed to see my mother via a glad partition, I am still not completely allowed to see her because of Covid restrictions. I find that the staff are generally looking after Mum to do the best of their ability. The management is always on hand should I have an issue to raise.

The Willows residence is such an amazing place for my mum to go for respite. The staff are amazing, and nothing is to much trouble. When Mum goes there for a break, she feels they are like family to her and me. I feel relaxed and know she will receive the best of care. They have lots of activities to help Mum feel motivated and involved. The management and her staff are second to none. They helped me with this transition as anyone caring for a person with Alzheimer's will be aware of the stress involved. Thank you to The Willows and all the staff.

I am fortunate enough to live within walking distance of the home, so I can usually see my father as often as I like. Someone will always answer the door, any time, day or night. His room and bathroom are ample in size, and we are able to decorate to his liking to keep it as comfortable as possible.

Currently, due to heavy COVID restrictions, I have been unable to see him in person. I can't describe how comforting it is to know he is safe and warm and well looked after. He has had no disruption to his day or routine, and it is equally comforting to know he is not stressed by the current situation. I have been able to book "FaceTime" appointments whenever possible, and the team are always present and able to help him access the iPad or the phone. Similarly, I have been able to drop off any things I buy for him, so I know he is not missing out on his favourite treats.

I get regular updates from their Facebook page, too. It's a massive help.

My mum went into this care home and to me, it's the worse thing had to do in my life, I went around looking at various care homes 20+. I found that this care home was the best one I looked at, the minute I went in, it felt so homely, the staff warm and friendly. As my mum has been there a few months now I have realized the staff and manager go above and beyond expectations of a care home. The food is brilliant, the rooms are kept clean and are a decent size, there is always things to do for the residents with the staff, for example with the problem with covid we can't go in and the staff take it on themselves to entertain the residents. I appreciate everything they do and the commitment they all make to the residents. Five out of five stars or 10/10 can't recommend this place enough for their passion to look after all their residents. It doesn't feel like a care home it feels more like a retirement home, and me and my family are so grateful for all who work there. Thank you to everyone.

The staff are really friendly and helpful, nothing's too much trouble. During Covid-19 they never failed to keep us informed by phone to put our minds at ease and reassure us that our loved ones were ok.

The staff do a difficult job, they have to deal with unexpected situations but stay calm and spread their love equally to all residents. The Willows is clean, the food looks amazing. They ensure residents are happy. I've sat there for hours and I've not seen a resident ignored. The Willows is a happy and enabling enviroment .

I would like to say I couldn’t recommend this care home enough, their care through our difficult time has been exceptional. The staff are absolutely fantastic and the manager couldn’t do enough and even after the loss, they are still supporting us.

Mum came here from another home she was very frail not eaten for 2 months and given up on life. After a week here with the patience and dedicated help from the carers who sit and spoon feed her to make sure she is eating and look after all her care needs with dignity and compassion, she is back to her happy self chatting, watching tv, living life to the full again and her appetite has come back. She tells me the food is very good and that she feels loved and cared for by all the staff at The Willows and that she is very happy there. I am so happy I chose The Willows and I would definitely recommend this care home to anyone as you will not be disappointed, I can now go home knowing mum is safe and being well cared for. I would like to thank all the staff at The Willows for looking after mum so well, also the manager I find to be very approachable and very good if you have any worries or concerns just go and see her and it is dealt with right away. The lady who greets you on entry is a joy.

The lady in charge of this care home is not the manageress but should be. She is a presence in the home unlike some who hide in the office. It is a friendly place and the people working there are very committed staff. The home has an occupational therapy lady who everyone loves and everyone makes the residents feel at home. If I were to have a criticism of the home it would be the lack of staff. I feel they are very understaffed which in turn relates to the amount of quality care that can be administered to each individual. Having said that, as stretched as they are, everyone gets looked after including the residents family and friends. I have visited some homes over the last year and this is one that seems to come out on top. It's not perfect due to the lack of staff but I would stay here myself.

Thank you again all the staff at The Willows!

The Willows are very well run from the management down to all the staff. The staff are all very friendly, hardworking and very good at their jobs. The residents are all treated with the same top standard of care. The home is well maintained and kept very clean and tidy. Also, the food is of a very good standard.

Only downside, not many activities going on.

Previously I was a district nurse who visited The Willows and other homes. Ahen my Brother left hospital I picked The Willows for him. I was impressed with the care and cleanliness there. Also, this was some years ago, teaching residents how to use computers etc. The standards have never changed and when we visit he is always clean, as is his room, and he is allowed to do his own thing, which he is capable of, go to him whenever, play his records, watch his own TV, whatever. The Willows was a great choice for him.

I have visited a number of care homes over the years where friends were living. I was impressed with the cheerfulness of staff, their attention to residents and their willingness to relate to them.

There was plenty of room and no congestion. The surrounding inside and outside were well cared for and managed.

Very glad with the overall care and attention.

My wife has been resident at The Willows for thirteen years. I have always found management to be accessible to discuss any problem that occurred. There is good maintenance of equipment and the rooms are kept clean. I could not wish for better care for my wife.