Ladybrook Manor

My mother has been in Ladybrook Manor for 18 months now and I am very happy with the care and service provided. The facilities in the home (eg activities, coffee lounge) make it a pleasant environment to live and to visit. The staff are friendly and helpful.

Through his mobility classes we are pleased to say that he back on his feet and walking. The team here are brilliant and always available to have a chat about anything. He even gets his fresh oatcakes from Staffordshire!

Our mother had been a resident in 2016/17 and received such great care in what turned out to be her final months. I had no hesitation in getting back in touch when needing the best possible care home solution for our 95-year-old dad. Although no longer under the previous company name, but Ladybrook Manor, everything from the speedy process to secure a place to the warm, caring, dignified welcome he has experienced has been what we had hoped for! Still early days as we head into week three, but grateful for everything and everybody we have experienced so far!

He is offered choices on how he wishes to live his life, to the full, within his own capabilities.

Care home was very helpful in getting my mother out of the rehabilitation hospital and into their care, despite many barriers being placed in their way by the NHS. My mother is now getting the best possible care in a pleasant nurturing environment.

My wife was happy during her stay, made friends with residents and made a good recovery. The management and staff were very professional and made you feel welcome. Nothing was too much trouble. A good variety of activities daily and a good variety of meals served.

My mother has been a resident at Ladybrook Manor since 28.11.16. Mum was moved in the last few months to Reminiscence, the specialist dementia care part of the home. Mum is 91 and I love the fact that when I arrive I know the main reception staff and they know me, also the senior management and Director which is always very helpful. The staff and management have a sense of humour and do not mind 'frank talking' and respond to your queries. Mum has for a number of years sat in a wheelchair by choice, not medical, but moving to Reminiscence has been so much better because Mum no longer uses a wheelchair and is not sat in her room but in the dining room/lounge area when I visit. The team are dedicated and very special and I receive feedback as to how mum is/has been, to 'she needs some hair clips'. All have a lovely smile and are pleased to see you visit, I think the bags of chocolate also help!

My father has been living at Ladybrook Manor for a couple of years. He is 92 and seems extremely content. All the staff have been very kind and caring and I can’t think of any negative issues at all. His room is very cosy, the communal spaces are comfortable. He enjoys the meals and has been on a few trips out which he has particularly enjoyed. I am more than happy to recommend the home.

Thank you.

Mum spent a year in Ladybrook Manor and for the last few months was on the reminiscence unit where she received excellent and respectful care.

Overall the family are happy with the levels of support and care Mum receives.

It has made our life much better as we can visit at any time and don’t have to worry about anything.

When my mum became suddenly ill with an unexplained illness, the care teams immediately stepped up her level of care which has continued as she recovered only gently easing off extra help and encouraging her to get active again.

When it became clear that Mum had to move into residential care, we looked around several local facilities and rapidly identified Ladybrook Manor as by far the most desirable. There is such a great deal to commend: its relaxed and becalmed atmosphere (closer to a luxury hotel than a care home); the very high quality of the facilities and amenities, such as the sumptuous (not standard-issue) food served in the dining room; the discernible personal touch of the staff, who quickly get to know the residents and their needs as well as the family members and friends who visit them; the tangible sense of community which is always convivial and kindly. We particularly appreciate the staff's literacy in the specific needs of their residents: they work hard to recognise and support the individuality of those in their care and engage with them accordingly. Nothing is too much trouble. As a family, we feel lucky indeed that Mum can now fully enjoy her senior years having moved to Ladybrook.

This is, indeed, a posh hotel as others have mentioned, but it's more than that. The staff are wonderful. When you get older, you tend to get more cranky. I certainly will be, I feel that I'll have earned it! But the staff put up with everything cheerfully, and diligently and they cater for your loved ones' needs. My mum has to have all the food pureed now, and the kitchen staff come up with some lovely meals. Medications are carefully managed. There's a nice little bistro area when you come in, for friends and families to help themselves to complimentary drinks and snacks etc. Activities are many and varied, but they also cater for someone like my Mum who doesn't want to leave her room any more. Staff will pop in and join her in a jigsaw! Very impressed. It's hugely expensive, but it's the nicest care home I've ever been to, and my job has been the management of sheltered housing all my life, so I have some idea what we've got here. This is a lovely place if you can afford it.

My cousin has taken on a new lease of life and says that she would never want to go home again. Great testimony indeed.

I am a regular visitor to Ladybrook Manor (Mon-Fri). The staff are kind, caring, approachable, friendly and extremely lovely, whether it's the care team, the receptionist, the housekeepers, kitchen staff, maintenance and management. The gentleman who I visit is treated with kindness, consideration and dignity. Ladybrook doesn't feel or look like other care homes I've visited and is more homely. The staff also make me feel very welcome and included in decisions relating to my friend. Any minor issues (very few!) I've had with Ladybrook have been resolved immediately and professionally. I also experienced recently how Ladybrook Manor dealt with a resident who had passed away; this was done in an extremely respectful manner, which brought tears to my eyes and touched me so much! As sad as it was, equally it was very lovely. I would highly recommend Ladybrook Manor (I would live here myself!) A beautiful care home with a beautiful caring staff!

Mum went into care because she wasn't washing or eating and drinking properly. Within 24 hours she was showered and had eaten well. We are thrilled with her care. She is also joining in all activities

My mum has been at Ladybrook since July 2021 and I feel she really is part of the 'Ladybrook Manor family'. All the staff are friendly and helpful and it is good that there is not a large turnover. We have been able to get to know everyone - reception staff, household, catering, carers, activities and management. All play an important part in making the care at Ladybrook Manor work.

Our Mum moved into Ladybrook Manor Care Home in May 2022 after our father passed away suddenly. Mum had no time to prepare for such a move and therefore it was important for us all that Mum received the care and support needed to settle and get used to this huge change in her life. She has settled at Ladybrook Manor. The staff are approachable and nothing is too much trouble. Mum has become used to her lovely surroundings and familiar friendly faces. She particularly enjoys meal times and says the food is lovely! Thank you Ladybrook Manor, you certainly helped us through a difficult few months.