Mahogany Care Home

Marsden Street, Newtown, Wigan WN5 0TS
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9.8 71 Reviews
  • Mahogany Care Home, Wigan
Mahogany Nursing in Wigan is a purpose-built facility.

It is a versatile home that provides, personalised care packages for a wide range of long-term or temporary needs.

The home has two lounges, an activities room and access to gardens.
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Care Provided by Mahogany Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1100
  • Self-Funded Nursing Care: from £1100
  • Self-Funded Nursing Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Nursing Care: from £1100
  • RESPITE Self-Funded Nursing Dementia Care: from £1100

Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.

The price(s) shown are provided by the care home. Contact Mahogany Care Home for full pricing details and T&Cs.

Contact Mahogany Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Mahogany Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Andrew Thompson (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (47)

Parking

  • Parking available on site at owners risk

Mahogany Care Home Reviews (71)

9.8

Mahogany Care Home has a Review Score of 9.8 (9.775) out of 10, based on 20 reviews in the last 2 years.
Over all time Mahogany Care Home has 71 reviews.

Overall Experience
  • 57
  • 14
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Date Published
  • 71
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Reviewer Connection to Mahogany Care Home
  • 33
  • 8
  • 5
  • 5
  • 3
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  • 2
  • 2
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  • 1
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Total of 71, showing 21-40
Review from R K (Cousin of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin is a resident in Mahogany Care Home. I live outside of the UK so do not get the chance to see her very often. I was able to visit her last week and found it a very positive experience. There is a lovely, caring atmosphere in the home and the staff were warm and friendly. My cousin’s general
condition seemed to have improved since the last time I saw her. Given that all her relations live outside the UK, the staff at Mahogany are in fact her family. So it was reassuring to see their genuine affection and positivity towards her.
Reply from Davey Taverner, Digital Marketing Manager at Mahogany Care HomeThank you for taking the time to review Mahogany so highly. Every resident we have come into our home becomes part of our family and it is so heartwarming to know this has been recognised. We appreciate your warm words and are delighted you have been able to visit your cousin. Our team will be thrilled to hear the kind and positive words for all of the hard work they do. Thank you again for the lovely review and have a wonderful day.
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Review from D K (Husband of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been resident in Mahogany for three months and throughout that time I have nothing but praise for the standard of care she has received. All the staff display empathy, kindness and understanding as well as affording their residents the respect and dignity they deserve. It also gives me peace
of mind to know my dear wife is being well looked after, kept safe and secure and being given the very highest quality of care.
Reply from Davey Taverner, Digital Marketing Manager at Mahogany Care HomeThank you for taking the time to review Mahogany Care Home so highly. We appreciate your feedback. Have a lovely day.
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Review from Carol U (Daughter of Resident) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was only a resident at Mahogany Care Home for eight days before she passed away, but in that time I can honestly say that the dedication, care, compassion etc was outstanding. The home manager and her team didn't only care for my mum but us as a family as well. My mum had 1 to 1 care for the
time she was there. They showed our mum dignity and respect at all times. All the staff from cleaners to the top management was first class. We as a family can't thank them enough for caring for our mum at this most difficult time.
Reply from Davey Taverner, Digital Marketing Manager at Mahogany Care HomeThank you so much for taking the time to review Mahogany so highly. We are so glad we could provide the high level of care for your mum before her passing. We send our condolences to you and your family. I will be sure to pass on your lovely words to the team. Thank You.
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Review from Gail P (Daughter of Resident) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firstly can I say a big thank you to the manager, all her staff, from nurses, carers, cleaners, kitchen staff, and everyone involved in the care of my mum. She was transferred from the hospital to Mahogany Care Home, where the staff was amazing, compassionate, and so caring, my mum was there for only
7 nights where she needed 24-hour care 1 to 1, which myself and the manager fought to get this care for my mum, which was given. I would definitely recommend this care home, we as a family give gratitude to the care home for the understanding, care, compassion and also the love they showed my mum in the short time my mum was there. Unfortunately, my mum passed away in the care home after 7 days, the home showed dignity and love and cared for us all at the end. I would like to say as a daughter a big thank you to the manager and all her staff.
Reply from Davey Taverner, Digital Marketing Manager at Mahogany Care HomeThank you for taking the time to review Mahogany Care Home so highly. We value all feedback and are so glad that we can provide the high standard of care we aim for. I will be sure to share your kind words with the team. Thank you.
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Review from Diane B (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in the home since October due to him not being able to look after himself at home. The home is very clean and there is always a good selection of meals for the residents. The staff are so friendly, caring and respectful to all the residents. The manager is excellent and very helpful
if you have any concerns. My dad is very happy living there and wouldn't change a thing, when myself and husband go home we know he is safe and very happy. Thank you to the management and staff for all of your support.
Reply from Davey Taverner, Digital Marketing Manager at Mahogany Care HomeThank you for taking the time to review Mahogany with this fantastic rating. We are so glad that your Dad is being looked after to the high standard we strive for. I will be sure to relay your warm words to the team. Thank You.
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Review from C C (Daughter of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum arrived at Mahogany, we have met some wonderful, caring staff. She is treated with dignity and respect, and any feedback has been addressed promptly. The manager has an open-door policy, and it is reassuring to see her around the building giving feedback and engaging with everyone.
Reply from Davey Taverner, Digital Marketing Manager at Mahogany Care HomeThank you for taking the time to write such a lovely review for Mahogany. We are thrilled that you are happy with the services we provide and the high standards we strive for. I will be sure to share this with the team. Thank You
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Review from John B (Brother of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff and managers are brilliant, I can't ask for more for my brother's care. The food is to a great standard and the home is really clean.
The manager is brilliant always as time for relatives who comes and visits the home, I can't say enough about how the managers and staff who work here.
Reply from Lynn Billingham, Business Development Manager at Mahogany Care HomeThank you for your lovely review of Mahogany Care Home. It is wonderful to hear how well your brother is cared for by all the team and how attentive the manager is. I will share your kind comments with all the team.
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Review from P T (Son of Resident) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The rooms are clean, staff are friendly and caring and engage with the residents.
The residents are treated with dignity and the ones I have spoken to feel safe and secure, which I feel is very important for elderly people.
Reply from Lynn Billingham, Business Development Manager at Mahogany Care HomeThank you for your lovely review. It is always lovely to receive such wonderful feedback about the home and the caring team. I will share your kind comments with the manager and the team.
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Review from M B (Friend of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend's Dad is in your care home.
Normally I visit with the family but I came to see him alone because the family was away. On each visit, the staff have been helpful and genuinely concerned about the residents and their families.
Reply from Lynn Billingham, Business Development Manager at Mahogany Care HomeThank you for your lovely review of Mahogany. I will share your kind comments with the team.
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Review from S H (Niece of Resident) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie was here for about three months. She was looked after very well. The staff were amazing with her. She was very happy there.
It was very clean and they went out of their way to help her with whatever she needed.
Reply from Lynn Billingham, Business Development Manager at Mahogany Care HomeThank you for your lovely review. It is wonderful to hear how well your aunt was cared for. I will share your kind comments with all the team.
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Review from Karen B (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted to Mahogany Care Home because she needed nurses to look after her. When we got the sad news from the doctor about Mum's health, we were apprehensive about care homes, our family has always looked after our parents at home. We have a large family. However, due to the nature of Mum's
condition, this was not an option. On arrival to Mahogany, the staff were very welcoming and could not do enough for Mum or family. Throughout her stay, care staff always ensured she was presentable and clean because she was no longer able to do it for herself. During her last days of life, the nurses were exceptional. They kept us informed with every step. Even the aftercare from the manager was exceptional, he made us feel at ease because we have never dealt with funeral directors before. Could not do enough for us. Decor is lovely. The only negative is the lounge near the nurses office is dated. No smells. Good food. Well staffed. Good activities for Mum in her last days of life. Thank you Mahogany.
Reply from Lynn Billingham, Business Development Manager at Mahogany Care HomeThank you for your lovely review for Mahogany Care Home. It is wonderful to hear how well cared for your mum was during her time at the home, particularly in her final days. I will share your kind comments with all the team.
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Review from Margaret B (Resident) published on 5 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am resident in the care home for the past 3 weeks, exceptionally clean. All staff, including the lovely Manager all go out of their way to make you comfortable and happy. No request to the staff and Manager is ever too much for them. I can only say that my experience here is excellent.
Reply from Lynn Billingham, Business Development Manager at Mahogany Care HomeThank you for taking the time to submit a review, it is always lovely to receive feedback from residents living in the home. It is wonderful to hear how exceptionally clean the home is and the excellent care and support given by all the team. I will share you kind comments with all the team.
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Review from Sue M (Daughter of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We was told we could no longer care for Dad at home, and faced the daunting task of choosing the right care home. We found Mahogany Care Home to be very warm and welcoming. The staff all spoke and it has a proper family feel. Dad moved in on the Monday, but we had the issue of how we would celebrate
Mum and Dad's Platinum Wedding Anniversary, with less than a week to go. Mahogany suggested we had it there. They went above and beyond to make it a special day for them.
The staff are always cheerful and interacting with the residents, and the residents all appear happy , cared for and loved.
Up to now Dad is happy, loves the food and chats to others. Thank you to the staff for taking such good care of him.
Reply from Lynn Billingham, Business Development Manager at Mahogany Care HomeThank you for your kind review. It is lovely to hear how well your dad is settling in at the home. We were delighted and honoured to help your mum and dad celebrate their 70th Wedding Anniversary. I will share your kind comments with all the team.
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Review from Sheila M (Daughter of Resident) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't thank the manager and the staff enough for the care, respect and dignity they all showed to our mum, nothing was too much trouble for any of them. When mum passed away the staff showed my sister and myself soo much compassion which made handling the stressful time so much easier. We can't recommend
the home enough
Reply from Lynn Billingham, Business Development Manager at Mahogany Care HomeThank you for taking the time to submit a review. It is lovely to receive such kind comments about the Manager and all the team at Mahogany. I will share your comments with all the team.
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Review from John H (Son of Resident) published on 10 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was helped to integrate slowly into the home's community as she had previously been living alone for over 20 years. I have seen a steady improvement in her mood and general activity.
All staff are very nice, approachable and helpful.
Thank you all.
Reply from Lynn Billingham, Business Development Manager at Mahogany Care HomeThank you for taking the time to submit a review. It is lovely to hear how well your mother is settling into the home thanks to the wonderful team at Mahogany Care Home. I will share your kind comments with all the team.
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Review from Shelly G (Niece of Resident) published on 10 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and compassion with the residents, all staff are polite and caring. Lovely meals - 5-star kitchen staff and cleaners laundry and the care staff.
Management is excellent and always willing to help if there are any concerns.
The management and staff are excellent and nothing is too much
and any concerns are dealt with in a professional manner.
Myself and family would recommend this care home.
5 stars is a definite from me.
Thank you for your excellent service and care.
Reply from Lynn Billingham, Business Development Manager at Mahogany Care HomeThank you for your wonderful review it is lovely to hear how happy you are with the home. I will share your kind comments with the manager and all the team.
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Review from J H (Grandson of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Been visiting my nan for the year, and it is always clean, and the staff are always helpful. There's music on, and their food is really good. There are always things for them to do and keep them busy and active.
Reply from Lynn Billingham, Business Development Manager at Mahogany Care HomeThank you for taking the time to submit a review. We are pleased to hear how happy you are with Mahogany Care Home. I will share your comments with all the team.
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Review from Natalie J (Great-Niece of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After spending many months looking for the right home for my great auntie, we came across Mahogany Care Home. From the day we have enquired and shown interest, all the staff and manager have been nothing but helpful and friendly. Since my great aunt was in the home, I can honestly say I feel happy leaving
her there. I have been at many different times of the day, and the staff are always so happy and welcoming, and they showed a real interest in trying to get to know my auntie. Home always clean and tidy. I would like to take this opportunity to thank all the members of the staff - cleaners, caterers, carers, nurses, administrator and manager.
Reply from Lynn Billingham, Business Development Manager at Mahogany Care HomeThank you for your lovely review. It is wonderful to hear how happy you are with the care and support given by all the team at Mahogany. I will share your lovely comments with all the team.
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Review from M C (Daughter of Resident) published on 20 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mahogany Care Home is run by a team of dedicated, hardworking, caring staff. When visiting mum there is always an air of calm and also an aroma of freshly made food! The staff always treat mum in a dignified and respectful manner, they are cheery and loving with her. All the staff, are friendly and
approachable and nothing is too much trouble for them. The manager has been very supportive and gives us regular feedback on mum's progress. Mum is happy and secure and well cared for, this is of great comfort to us as a family.
Reply from Lynn Billingham, Business Development Manager at Mahogany Care HomeThank you for your lovely review and comments about Mahogany Care Home. It is wonderful to hear how well cared for your mum is and how pleased you are with all aspects of the home. I will share your comments with the team.
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Review from S W (Friend of Resident) published on 18 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi. I would like to recommend Mahogany Care Home. I visited with a friend whose grandmother is a resident. The home was very clean and homely. I saw that the staff were non-stop, looking after all the residents. My friend's grandmother said she loves it there. The nurses and carers are very nice and
the food is excellent. She said the manager is very nice and always speaks to her along with all the other people there. She said her room is warm and cosy. She feels very safe there. I agree it was very nice.
Please pass this message on to the home. Thank you.
Reply from Lynn Billingham, Business Development Manager at Mahogany Care HomeThank you for taking the time to submit such a lovely review for Mahogany Care Home and the wonderful comments. I will share your review with all the team.
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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Mahogany Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.775 for Mahogany Care Home is calculated as follows: ( (188 Excellents x 5) + (43 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 236 Ratings = 4.775
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mahogany Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Andrew

Andrew Thompson

Job Title: Registered Manager Joined: 2026

Andrew is the Home Manager who has several years of experience and oversees the day-to-day running of the home. My main interest and experience are in managing successful care homes housing elderly and frail Residents. Andrew is very experienced in care home management and is committed to providing a high-quality service.


He is ultimately responsible for the effective and professional running of the care home. Andrew is always happy to allocate time to discuss any aspect of our residents' care or any problem they may be experiencing.


He is keen to work closely and in partnership with our Residents and their relatives, significant others, and any external agencies to benefit the Residents. Andrew is a dynamic team leader and has an ongoing interest in the professional as well as the personal development of his staff

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mahogany Care Home to verify any information. View our terms and conditions. Mahogany Care Home has an Enhanced Service - more info.