Mahogany Care Home

Marsden Street, Newtown, Wigan WN5 0TS
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9.9 70 Reviews
  • Mahogany Care Home, Wigan
Mahogany Nursing in Wigan is a purpose-built facility.

It is a versatile home that provides, personalised care packages for a wide range of long-term or temporary needs.

The home has two lounges, an activities room and access to gardens.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200

Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.

These prices are only a guideline, please contact Mahogany Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jessy Gaskell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 1

Room Information

  • Single Rooms (51)
  • Single Rooms with ensuite Wet Room (47)

Parking

  • Parking available on site at owners risk

Mahogany Care Home Reviews (70)

Total of 70, showing 61-70
9.9

Mahogany Care Home has a Review Score of 9.9 (9.855) out of 10, based on 33 reviews in the last 2 years. Over all time Mahogany Care Home has 70 reviews.

Overall Experience

  • 57
  • 13
  • 0
  • 0
  • 0

Date Published

70
3
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37

Review from Linda L (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in the care home for over a year now and she is very happy and she enjoys eating all her meals in the dining room with her friends. She says every day how lovely the food is and every day she comments on how great the staff are to her. She can also have her own quiet moments to herself
whenever she wants. We as her family are very, very happy that our mum's happy and settled and she enjoys her time in the lounge with all the staff.

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Review from Debbie G (Daughter of Resident) published on 29 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely home. Every one of the staff is pleasant and can't do enough for my dad. The quality of care is amazing and they treat every resident as if they are a member of their own family. They start caring for your family member and become friends. The quality of meals are outstanding and my dad
always enjoys his food. The home is spotless throughout and always smells nice. The staff always make you feel welcome at home. As well as caring for your loved one they also care about your feelings as a relative. The management team are very professional and the home is very well led. My dad is very well looked after he always looks and smells clean and tidy. I have ultimate respect and trust in this home and have no worries or concerns.

Reply from Janet Pannell, Regional Manager at Mahogany Care Home

Thank you we all appreciate your feedback, we value your involvement within the home which has helped us improve our service to our residents.

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Review from Charlotte R (Granddaughter of Resident) published on 7 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, very clean and tidy. Carers actually care and help service users. Grandad is very happy in his new home.

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Review from Harry (Friend of Resident) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All in all, a very well run, spotlessly clean, well presented and pleasant care home, the whole staff right from top management down to the carers and cleaners just can't do enough.
I am there often and from what I can tell they really do care. They treat their guests with respect and have a down to
earth yet professional approach in all that they do. The place is really clean and smells pleasant too with a nice ambience and caring atmosphere throughout.
There is ample parking, the home is tastefully decorated with posters and pictures on the walls, there are books for residents to use.
Catering wise there is a large clean dining room with spotless cutlery and crockery, the kitchen is also clean with a 4 STAR FOOD HYGIENE RATING...(GOOD!)
There are two guest lounges with large TVs and CD players, etc. as well as games to stimulate.
There is also a large garden with benches to sit on outside when the weather is good.
Personally, I wouldn't have any issues staying there myself if the need ever arose.

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Review from Timothy C (Brother of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear brother was resident at Mahogany for the last month of his life. The care that he got could not have been bettered. The nurses and carers were lovely and looked after him in the best possible way. After he passed away they took control and did everything promptly and with exceptional care and
sympathy. A special mention should go to the manager, a lovely lady.

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Review from Kay K (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mahogany Nursing Home is a wonderful place. We know our mum is well looked after and safe. We have peace of mind knowing that the staff look after mum's every requirement. Rooms are spacious, clean and bright. Staff are exceptional from cooks, cleaners, carers, admin, nurses and management. Food is
plentiful and nutritious and the laundry is done to a high standard.

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Review from C H (Daughter of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Mahogany Nursing Home for nearly three years. I have found the staff to be extremely caring and diligent with all the residents. All aspects of management and catering also the domestic side have been very impressive and my mother has enjoyed her stay there, she loves the carers
and the domestics alike as they are so friendly and caring.

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Review from Christina C (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment my dad came to this care home, he has been treated with respect and a patience for his dignity. He is quite well cared for and the food is very good with plenty of drinks as well in the day.
We would have liked his room to be a little larger though but as he has become familiar with
it, we have accepted this.

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Review from L A (Daughter of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident for 2 years and during that time I have seen 3 managers come and go and bring unrest amongst the staff, causing discontent. Since the last manager departed and the new temporary manager was brought in the feeling of contentment is returning. All I care about is mum and her treatment
so I notice the general atmosphere of the staff and in my opinion, the temporary manager is bringing stability and a more happy atmosphere. Also, the entertainment has improved thanks to the new activities coordinator.

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Review from Katharine K (Daughter of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Vast improvements in the last 6 months all to change of management and implementation of new policy's and procedures.

Reply from Tony Thiru, Marketing at Mahogany Care Home

Thank you for your positive feedback on Mahogany Care Home. With you joining our Activities team earlier in the month, we look forward to seeing improvements in delivering person-centred activities to our residents. Welcome aboard!

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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Mahogany Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Mahogany Care Home is calculated as follows: ( (330 Excellents x 5) + (45 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 380 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mahogany Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Jessy

Jessy Gaskell

Job Title: Registered Manager

Joined: 2022

Jessy Gaskell is the registered manager for Mahogany Nursing Home in Wigan. She has extensive experience in the sector and worked in the military as a nurse. From an early age, Jessy has always wanted to help and support others which is why she joined the military, progressing through the ranks to become a Captain, a rank that she still retains. Her leadership skills as well as her approachable and friendly personality make her the right fit for any leadership role.


During her time as the manager, she has made significant improvements within the home and raised standards of care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mahogany Care Home to verify any information. View our terms and conditions. Mahogany Care Home has an Enhanced Service - more info.