Dean Wood Manor

I have been visiting my friend for some time, I find Dean Wood Manor an absolutely beautiful care home. From my experience, they are so well cared for, all staff are so kind and they treat the residents with dignity and respect. When you enter the home you notice how happy everyone is and how very clean it is. The food they provide is first-class. If anytime I have to go into a care home, it would be Dean Wood Manor without a doubt. Thank you to everyone in Dean Wood Manor for your love and care.

Dad had to move out of the borough to find a home that could meet his needs. Thankfully, he moved to Dean Wood Manor. The manager and her team are excellent. Nothing is too much trouble, everyone is always friendly and welcoming. We are 100% happy with the care that Dad is receiving. If we were offered the opportunity to move Dad into another home, within the borough, I would refuse. He is getting the best care available at Dean Wood Manor. Thanks to the manager and her team.

My sister-in-law was well cared for at Dean Wood Manor for five years before she passed away recently. She had been suffering from dementia for the duration of her stay and received excellent care throughout this time. Due to her condition, there was no opportunity for me to communicate with her directly but it was always evident that she was well cared for: always clean, tidy and well hydrated. The manager and staff took a personal interest in her and made every effort to make her comfortable. During the pandemic, I made regular telephone calls to check up on how my sister-in-law was. Every member of staff I spoke to was polite and helpful and made sure that I had up to the minute information. During the last year, there were many times that we were close to losing my sister-in-law but everyone took time to spend with her and keep her as comfortable as possible. Thank you to the manager and all the staff. You have been a source of support and comfort throughout.

The majority of the staff seem to relate with the residents in a caring manner with affection. I am very confident that my wife is cared for which makes me feel warmth towards the staff. They tend to my wife's needs and show genuine affection.

My husband had dementia and various medical problems; he also had frequent falls. He became too much for me to cope with, so I had no choice but let him go. I chose Dean Wood Manor because one of my old friends was in this one, and I visited her and watched the staff. I have been happy for him to be under their care.

Fantastic help when we needed it from the staff with Mum's passing. Also, Dad is looking very well, not seen him like this for a while.

There has been a vast improvement in the care home since new management took over. All the staff are loving and caring towards all the residents, which elevates a huge pressure from the families. I would have no hesitation in recommending this care home.

Since the manager took over, Dean Wood Manor Care Home has improved 100%. The staffing levels have vastly improved, so too has staff morale making the care home and its residents a lovely place to be. All the staff now work together as a team providing the best care any family could wish for, for their loved ones. I would recommend this care home to anyone.

Overall excellent care. The staff very pleasant and caring, and helpful. Rooms always clean and tidy, My wife is always clean and tidy and well presented. When you enter these premises your made welcome, also the home is in beautiful surroundings. Very pleasant indeed. Overall very satisfied and pleased.

I can't express how much I appreciate the staff at Dean Wood for coming to my aid after my mam had a serious fall resulting in a broken hip! Both myself and mam was looking after my elderly dad with dementia and we were both struggling before she had her fall. I rang Social Services and after a stressful weekend. The social worker found Dean Wood and the manager rang me within five minutes, I was so impressed. They listened to me and gave me time to give my dad his tea and when we got there, they welcomed him straight away. Staff helped me take the things out of the car, clothes, medication, personal bathing stuff etc. The communication was excellent, they didn't mind me ringing asking about him. They had a pod set up so I could visit and see how he was, and he joined in with activities and staff took photos and sent them to me. He was there for respite but I would recommend Dean Wood to anyone needing a home for people suffering from dementia and or other nursing problems.

Mum was admitted to Dean Wood Manor from the hospital during Covid, so as a family we were unable to choose a home that we deemed most suitable for her. However, we are more than satisfied and happy that Mum was placed at Dean Wood Manor. Mum is currently in Woodlands Unit. Her principal carer is a role model for the rest of the team and nothing is ever too much trouble, always going above and beyond. The care is second to none, Mum is always well presented, clothed, showered, nails and hair done. It often takes longer to do tasks with Mum such as at mealtimes but this is never too much trouble for the entire team on Woodlands Unit. She is treated with respect and love. I feel like Mum is treated as a family member and it is such a relief knowing that Mum is being looked after so well, especially in the current circumstances. Thank you to the team at Deanwood Manor especially Woodlands Unit for their care and support shown to our loved ones.

Thank you so much to the team at Dean Wood Manor, especially the Woodlands Unit, for their care, love and support shown to my Grandma. Grandma entered Dean Wood during the Covid pandemic which was unsettling for her and us as a family as we did not know much about the home and could not view it beforehand. However, we were quick to realise that the staff are fantastic, treating our relative like their own, with complete dignity and respect. Recent new management has changed ways of working and this has only served to enhance the care and support my grandma receives. Special mention to the Woodlands Unit for everything you do for our loved ones whilst they are in your care.

My mum was moved to Dean Wood Manor last July, during COVID. I had to move her quick and I was aware this home had bad reviews over the last so many years. Various people I know advised me not to send my mum there! I believe everything can improve with the right company and manager and Deanwood definitely has, management and staff have worked so hard these last 12 months throughout Covid. My mum arrived at Deanwood in July, due to Covid I had to leave her on the doorstep with people who didn’t know her and she didn’t know them, it broke my heart. I would like to thank everyone from the bottom of my heart for looking after my mum so well, the last home made her move ASAP as they couldn’t cope with her! She is so settled at Deanwood. Her behaviours have calmed so much, she doesn’t take hardly any of the meds she was taking to calm her at the last home. She is happy, comfortable and enjoying her life.

I have always found Dean Wood Manor care home to be a friendly and welcoming place to visit over a period of two years. I have visited at least four times a week over this period and have always found everything quite good. The staff have always been helpful with my wife and I have been very pleased with the care she has received.

My husband only went to Deanwood a few weeks ago so I didn't get a chance to see much before the virus lockdown. Everyone has been very good and kind, especially one of the carers doing video chats to us.

I live over 100 miles away from the home so visiting is often difficult. However, on every occasion I have found Mum in good spirits and well cared for. The staff have an excellent attitude and are always helpful and supportive. They maintain regular contact with me by phone and I feel part of Mum's care. I have no concerns leaving Mum in their care. During the COVID-19 lockdown they have been excellent.