Richmond House Care Home

Mitchell Street, Leigh WN7 4UH
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9.6 148 Reviews
  • Richmond House Care Home, Leigh
Nestled within the residential area of Leigh, Richmond House care home offers personalised nursing care to older people.

Residents at Richmond House, a purpose-built home, have a choice of lounge areas which feature comfortable and specially designed furnishings along with a range of comfortable and well-equipped bedrooms, as well as a cinema, library service, minibus for trips out, hair salon and pub. In the dining areas, the catering team offers a variety of meals for resident to enjoy.

By getting to know each individual resident at Richmond House, the team work hard to make life inclusive and varied - with something for everybody to enjoy. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter moments, they are committed to helping residents to lead their best lives.

Striving to create a calming and relaxing atmosphere, the team at the home go above and beyond to ensure every resident feels safe and comfortable. Through person-centred care, an engaging lifestyle and an accessible and homely environment, Richmond House is sure to be a home-from-home for people who live there.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 49 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1275

These prices are only a guideline, please contact Richmond House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lorraine Scholey (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (49)

Richmond House Care Home Reviews (148)

9.6

Richmond House Care Home has a Review Score of 9.6 (9.637) out of 10, based on 28 reviews in the last 2 years.
Over all time Richmond House Care Home has 148 reviews.

Overall Experience
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  • 6
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Date Published
  • 148
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Reviewer Connection to Richmond House Care Home
  • 58
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Total of 148, showing 141-148
Review from Susan G (Daughter of Resident) published on 5 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Richmond House was my dads home for the last year of his life. The home is well managed and families are encouraged to be involved in regular meetings and events. It's clean and my dad always enjoyed the meals and snacks. There are regular activities for residents. However the main reason we chose Richmond
House was for the wonderful staff. From the moment it became his home he was treated with respect, dignity and humour. He received excellent care. During the last few weeks of his life he remained at Richmond House and staff ensured his wishes not to go to hospital were respected. He received tender, loving care from everyone and as a family we could not have made a better choice.
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Review from Elsie N (Resident) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been looked after first class in every way that was possible.
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Review from Isabella E (Resident) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed my stay at Richmond, the staff are really pleasant and kind nothing is too much trouble.
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Review from Margaret S (Resident) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service I received. Really happy. Food, too much at times. Visiting times are fine.
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Review from Eric H (Resident) published on 12 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay here has been most pleasant and beneficial made by the smiling, willing staff. Every whim has been dealt quickly and happily. The medical staff have been informative when I asked and when dealing with outside bodies and have fought my corner, and have helped my wife and family also. Well done
Richmond House.
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Review from Elsie B (Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed my time here, the staff have been helpful and pleasant. My room is clean, tidy and warm. Meals are good especially soup. Thank you to all.
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Review from Irene L (Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have been helpful and very good to me. Sometimes I feel a little over fed. My room is clean and pleasant and adequate for what I need. I do need alternative accommodation and have my name down to stay permanent. Lets hope!
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Review from Dorothy J (Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed every minute of my stay at Richmond House, staff have been very good, lovely room. Physiotherapy has been good, no complaints. I would be happy to return if required.
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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.637 for Richmond House Care Home is calculated as follows: ( (238 Excellents x 5) + (66 Goods x 4) + (20 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 328 Ratings = 4.637
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richmond House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Lorraine

Lorraine Scholey

Job Title: Home Manager

Introducing Lorraine Scholey
Home Manager at Richmond House, Leigh


What does ‘kindness’ mean to you?


“I believe kind care is treating each person as an individual and enabling them to make their own life choices.”


As a Registered Nurse, Lorraine has gained over 35 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Richmond House for a number of years, Lorraine shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Richmond House.


When asked what she enjoys most about her role, Lorraine remarked: “Knowing that I can go home at the end of the day leaving my residents happy and well cared for.”


Away from work, Lorraine enjoys swimming, watching Rugby League and DIY.

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