Richmond House Care Home

Mitchell Street, Leigh WN7 4UH
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9.6 148 Reviews
  • Richmond House Care Home, Leigh
Nestled within the residential area of Leigh, Richmond House care home offers personalised nursing care to older people.

Residents at Richmond House, a purpose-built home, have a choice of lounge areas which feature comfortable and specially designed furnishings along with a range of comfortable and well-equipped bedrooms, as well as a cinema, library service, minibus for trips out, hair salon and pub. In the dining areas, the catering team offers a variety of meals for resident to enjoy.

By getting to know each individual resident at Richmond House, the team work hard to make life inclusive and varied - with something for everybody to enjoy. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter moments, they are committed to helping residents to lead their best lives.

Striving to create a calming and relaxing atmosphere, the team at the home go above and beyond to ensure every resident feels safe and comfortable. Through person-centred care, an engaging lifestyle and an accessible and homely environment, Richmond House is sure to be a home-from-home for people who live there.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 49 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1275

These prices are only a guideline, please contact Richmond House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lorraine Scholey (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (49)

Richmond House Care Home Reviews (148)

9.6

Richmond House Care Home has a Review Score of 9.6 (9.637) out of 10, based on 28 reviews in the last 2 years.
Over all time Richmond House Care Home has 148 reviews.

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Reviewer Connection to Richmond House Care Home
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Total of 148, showing 1-20
Review from H K (Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I really can't do this! There are dozens of people working here. They are all individuals and can't be reported on en masse. Most of the carers who work for the residents are good, but just a few are uncaring, slapdash or not suitable. Others are "simpatico" and friendly, putting people at their ease
and doing what is required. For example, an individual dressing an old lady may be uncaring, rough or not doing their job properly. (It's like being dressed by "Just William") As I told the nurse, "I am 86, you know!" Some carers don't look at you and keep listening. This is essential. But I would say 90% are very good!
Reply from Julie Caygill, Hospital Liaison Team Administrator at Richmond House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. We are pleased you think most of our team are providing care that makes residents feel comfortable and supported. We are sorry a few experiences fell short of expectations; your comments are appreciated and will help us ensure every resident receives the kind and attentive care they deserve. If you would like to discuss your views in more detail, the home manager would be pleased to hear from you.

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Review from P B (Wife of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the start of my husbands stay, it felt like he was in safe hands and looked after. The team at Richmond House did their upmost to help and make me feel involved.
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Review from M L (Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean rooms and friendly staff, just very hard pushed with staff numbers to clients.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Richmond House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. We appreciate your positive comments about the cleanliness of our home and the friendliness of our staff team as we work hard to create a welcoming, safe and homely environment for our residents. We acknowledge your concerns around staffing levels; please be assured, staffing levels are based on resident dependencies, and we are committed to always delivering safe, high-quality care. Please do not hesitate to get in touch directly with the home manager should you wish to discuss your concerns further

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Review from Julie W (Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was transferred from hospital after a an amputation. I lost all five toes on my right foot. I was transferred to Richmond House for rehab, the physio worked with me to help me walk again so I could go home. The staff were helpful kind and friendly. They helped in early day to wash and dress, and supervise
me when I started walking on my zimmer frame, until I was able to be independent and do things myself. You have wonderful staff who care for the residents and do their job 100%. The food was good some very nice meals. Excellent chef.
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Review from G B (Husband of Resident) assisted by family/friend published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was treated with courtesy, kindness and efficiency.
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Review from Charles M (Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff can not do enough for me. I feel loved and cared for. Anything I need it is there, I thank you all for the excellent care I get from everybody I am happy everyday. The food is very good. It is amazing here, Thank you.
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Review from Mark C (Son of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father lived in Richmond House for almost 2 years. The staff became part of his family and he called the place his home.
I can't praise them enough.
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Review from J S (Wife of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident from Dec 24 till now he was quite nervous prior to coming here and I also had massive reservations as he'd had a bad experience prior to coming here in another facility - Happily I can confirm mine and my husband's fears were unnecessary. I have photos taken at Christmas
time here and a photo taken last week the difference in my husband is amazing, he is very happy here and as a result I am also a very happy wife and can settle knowing he's really cared for, Thank you so very much.
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Review from S H (Husband of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the two years my wife was in the nursing home her care was the best that we knew, better care than when she was in hospital. She came from hospital and we noticed the difference in her care and comfort she had. The staff could not do enough for her or any of the people in their care. Upon her passing,
I know that the care given was far better than she would have received anywhere else.
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Review from H M (Daughter of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home, staff very friendly and treat my mum with dignity and compassion. Staff are supportive towards my mum and her family, and are always happy to help.
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Review from Lynn R (Wife of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I wasn't very happy that my husband was being put in a care home, I really was dead against it, but having been in Richmond House I was so glad he did go in there. He was made to feel welcome, the staff were very attentive, the food was good and he said he would go back in if he had to. Only drawback
is, he wasn't able to do anything much because of him possibly falling and he did a lot of sitting, which he did find frustrating.
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Review from T M (Daughter of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was taken into care after being seriously ill in hospital not eating or drinking and 7 stone.
Since being a resident at Richmond House Mum has put on almost 2 stone and has 3 healthy meals a day and snacks in-between.
She has really progressed rapidly and the staff are all so compassionate
and committed to their roles.
She has friends, activities, and lots of stimulation, just amazed at how well Mum's care has been.
Thank you for giving me my mum back.
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Review from Catherine S (Daughter of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was well cared for by the staff. I was always made welcome. The staff always made a fuss of my young children too. Dad enjoyed his short time there doing the rehab.
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Review from L S (Respite Resident) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I didn't part take in any activities because there were none, but the staff was mostly amazing.
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Review from Amie R (Daughter of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have transferred here from hospital one week ago. I have been treated with the utmost respect and dignity. My room is very clean and spacious.
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Review from Julie P (Daughter of Resident) published on 17 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a full-time nursing resident since her discharge from hospital earlier this year, I have to say I have been in many nursing homes over the years working for the NHS myself - the care dignity and respect given by all the staff was fantastic - very homely, very caring, very clean and excellent
nutritional food, unfortunately my mum was suffering from a long term illness and sadly passed away most recently, her needs and ours were met to the very end and we wouldn't have chosen any other home or care system. Thank you to all the staff for everything you did for my mum, you have been outstanding at such a very sad time for my family.
Reply from Clare Sheehan, Careline Advisor at Richmond House Care Home

Dear Julie, We are pleased to hear you were very happy with the quality of care your mum received at Richmond House Care Home and we will ensure your kind words are shared with the team. Thank you so much for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.

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Review from Joan S (Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff - well looked after.
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Review from Anthony C (Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Richmond House is excellent, the food is very nice and the staff are caring and excellent.
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Review from Phyllis P (Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very safe and very happy here. Thank you.
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Review from Jeanette Y (Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The very best. Happy with everything.
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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.637 for Richmond House Care Home is calculated as follows: ( (238 Excellents x 5) + (66 Goods x 4) + (20 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 328 Ratings = 4.637
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richmond House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Lorraine

Lorraine Scholey

Job Title: Home Manager

Introducing Lorraine Scholey
Home Manager at Richmond House, Leigh


What does ‘kindness’ mean to you?


“I believe kind care is treating each person as an individual and enabling them to make their own life choices.”


As a Registered Nurse, Lorraine has gained over 35 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Richmond House for a number of years, Lorraine shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Richmond House.


When asked what she enjoys most about her role, Lorraine remarked: “Knowing that I can go home at the end of the day leaving my residents happy and well cared for.”


Away from work, Lorraine enjoys swimming, watching Rugby League and DIY.

Frequently Asked Questions about Richmond House Care Home

What types of Care is Richmond House Care Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Richmond House Care Home have?

There are 49 Single Rooms.

What are the Facilities & Services at Richmond House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Richmond House Care Home to the centre of Leigh?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Richmond House Care Home to verify any information. View our terms and conditions. Richmond House Care Home has an Enhanced Service - more info.