Richmond House Care Home

Mitchell Street, Leigh WN7 4UH

Located within a residential area of Leigh, Richmond House Care Home is a purpose built 49 bedded facility offering Nursing and intermediate care as well as care for younger adults with physical disabilities.

Residents at Richmond House have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms.

Chefs at Richmond House pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Lorraine Scholey (Manager)

Local Authority / Social Services: Wigan Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: AIDS/HIV • Alcohol Dependence (past or present) • Anorexia/Bulimia/Self Harming • Cancer Care • Colitis & Crohn's Disease • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 49

Rooms with ensuite WC: 49

Facilities & Services: Convalescent Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Richmond House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 42 Reviews over all time. This Average Rating is also the rating value for Richmond House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.576 for Richmond House Care Home is calculated as follows: ( (332 Excellents x 5) + (109 Goods x 4) + (40 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 486 Ratings = 4.576

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Richmond House Care Home is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 18 Reviews ÷ 9.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Richmond House Care Home has a Review Score of 9.6 (9.576) from 42 Reviews


Average Ratings

  • Excellent
    30
  • Good
    9
  • Satisfactory
    3
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Richmond House Care Home?

  • Extremely LIKELY
    33
  • Likely
    9
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Richmond House Care Home

  • Resident / Service User
    19
  • Son of Resident/Service User
    7
  • Daughter of Resident/Service User
    6
  • Respite Resident/Service User
    6
  • Husband of Resident/Service User
    2
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Here for rehab, very good staff, clean, caring. Food is good. Friendly environment, physio had me walking in a week, brilliant. Would recommend.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Excellent staff which use their abilities well. Found it difficult to walk with Zimmer, with help and guidance I was walking unaided by myself within 3 days. Staff encouraged me every day until I was efficient.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   3.7 out of 5

I have enjoyed my stay at Richmond House, everyone has been so nice to me. Thank you for looking after me. I am going to miss you all.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I can only make comment on the experience I have had with the staff I personally dealt with which is one member in particular and certain night staff.
I could not fault the way they looked after my mother and treated with respect.

How likely would you be to recommend Richmond House Care Home? Likely

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Average Rating:   3 out of 5

Pleasant experience.

Staff are pleasant and helpful.

Food and amenities are of a good standard.

How likely would you be to recommend Richmond House Care Home? Likely

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Average Rating:   4 out of 5

It was a decent experience at Richmond House Care Home.

How likely would you be to recommend Richmond House Care Home? Likely

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Average Rating:   5 out of 5

An hospitable, caring and concerned environment. Nothing is too much for any member of staff from nursing staff and admissions to the cleaners. The building is obviously cared for and refurbishment of rooms, upgrading, was taking place during my wife's stay.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Mother aged 95 was recently transferred from hospital to Richmond House for intermediate care. On arrival, she could barely stand and could only walk a few steps with the aid of a Zimmer ( prior to illness was sequence dancing twice a week ). Within 2 weeks the staff had her back on her feet and preparing for independent living back home. Mother and her family have nothing but praise for the sterling work the staff do - in fact, mother says going into Richmond House was the best thing that could have happened. Mother's stay was 1 day short of 2 weeks and she is now back home living on her own and doing extremely well. Once again we would like to thank all the staff for the excellent work they do.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Lovely to come into a bright, friendly environment when visiting Mum. Good how rooms are continuously being modernised and updated especially like new windows.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

I receive excellent care. All the staff are friendly and helpful. I feel safe and secure knowing my personal care and medical needs are taken care of.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

It was very good. I enjoyed my stay.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Pretty efficient and the staff were all ok. Nothing to complain about.

How likely would you be to recommend Richmond House Care Home? Likely

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Average Rating:   4.1 out of 5

My stay here has been unfortunate because of the bug and we have had to stay in our rooms all the time. Staff very helpful and kind.

How likely would you be to recommend Richmond House Care Home? Likely

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Average Rating:   3.9 out of 5

I have really enjoyed my stay here at Richmond House. All the staff are caring and kind. Nothing is too much trouble and we are treated with dignity and it means so much when you are feeling unwell. The food is good and served with a smile and kind words. I would recommend this home to friends and family.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Could not have asked for better. Richmond House will remain a very special place to me and my family.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   5 out of 5

When I arrived, I was greeted well and given a drink. I had a pleasant room overlooking trees. The staff were extremely kind and reassuring. I wash and have problems with waterworks but clothes and bedding were changed promptly and gently.
The food is varied and enjoyable and the dining room is very attractive. Tables are beautifully set with proper white tablecloths.
The staff are all delightful and go the extra mile to make you comfortable. It is excellent to have Wi-Fi and charging point for Ipads and mobile phones.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

During the period that my late mother was a resident. I found the staff carers and admin alike to be kind, patient and helpful. My mother's needs seemed to be met as far as was humanly possible. Her room was clean and the food good.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Everything was fine. Staff were excellent with my mother.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Good stay excellent staff and good facilities.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Very satisfactory all the staff are helpful and friendly.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

It is the best home I've ever stayed in, the staff are so professional, kind and funny.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Everything is very good.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff are extremely polite, the environment very good.
This care home is to be congratulated and I would certainly recommend this care home to anyone.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Treated my mum with care and respect when she came in for rehabilitation. Her stay was very pleasant. The carers, nurses and physio all made her feel very welcome and was very caring. Staff also made mums visitors welcome.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Overall, I have been very pleased with the service provided here.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   5 out of 5

The food was variable from poor to reasonable. Soup and a single sandwich is the mainstay of lunchtimes and is insufficient. The staff are friendly and courteous.

How likely would you be to recommend Richmond House Care Home? Likely

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Average Rating:   3 out of 5

HC-One, Careline Team at Richmond House Care Home responded to this review on 22 Nov 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.

Our Chefs pride themselves in knowing the tastes of our Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.
Soup and Sandwiches are served at lunchtime with an alternative meal also available. Residents are able to choose from a minimum choice of two meals at each sitting. Positive feedback is received on a daily basis about menu choice/meals.
The Home Manager has an open door policy, please feel free to call in and discuss any concerns you may have.

Excellent care and attention throughout stay.

How likely would you be to recommend Richmond House Care Home? Likely

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Average Rating:   4.7 out of 5

From the moment Mum was admitted the family have been delighted and relieved about mums treatment. The staff clearly explained the problems, nursing care and physio were excellent. Mum has told me herself that the staff were kind, polite and understanding and made mum welcome in her temporary home. Many thanks

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Whilst in the rehabilitation unit in Richmond House Dad has been well looked after and treated with dignity and respect. The staff have been helpful and have responded to questions about Dad's condition promptly and efficiently. Dad says he has no complaints at all.

How likely would you be to recommend Richmond House Care Home? Likely

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Average Rating:   4.2 out of 5

I received good care from caring people.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

I have found my stay at Richmond House Care Home fine, some of the staff are very very good. physio staff are OK. I have to go into another place from here and I shall be sorry to leave.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent care and support throughout.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Everybody has been very kind and helpful. Enjoyed my stay here. The food was very good and staff very helpful. Very pleasant and caring.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Richmond House was my dads home for the last year of his life. The home is well managed and families are encouraged to be involved in regular meetings and events. It's clean and my dad always enjoyed the meals and snacks. There are regular activities for residents. However the main reason we chose Richmond House was for the wonderful staff. From the moment it became his home he was treated with respect, dignity and humour. He received excellent care. During the last few weeks of his life he remained at Richmond House and staff ensured his wishes not to go to hospital were respected. He received tender, loving care from everyone and as a family we could not have made a better choice.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I have been looked after first class in every way that was possible.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Enjoyed my stay at Richmond, the staff are really pleasant and kind nothing is too much trouble.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very happy with the service I received. Really happy. Food, too much at times. Visiting times are fine.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My stay here has been most pleasant and beneficial made by the smiling, willing staff. Every whim has been dealt quickly and happily. The medical staff have been informative when I asked and when dealing with outside bodies and have fought my corner, and have helped my wife and family also. Well done Richmond House.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Very noisy during visiting times. Children running up and down corridors. Patients calling for help and being ignored. Only two baths in two weeks. The staff were friendly, but sometimes when we needed to ask something there weren't any staff available that could answer our concerns. The décor was dated. Food was satisfactory. Medication suddenly taking a lot more, tablets throughout the day without knowing why and what they were for.

How likely would you be to recommend Richmond House Care Home? Likely

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Average Rating:   2.9 out of 5

HC-One, Careline Team at Richmond House Care Home responded to this review on 25 Apr 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We thank you for your comments, Richmond House takes pride in offering high standards of care and we are sorry that this was your experience during your stay with us.
We always encourage relatives and residents who are unhappy with any aspect of their care to speak to the Deputy Manager or Home Manager, both of which are available over a 7 day period so that any concerns can be addressed at the time. We are also happy to fully address your individual concerns should you wish to contact the Home Directly.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

Enjoyed my time here, the staff have been helpful and pleasant. My room is clean, tidy and warm. Meals are good especially soup. Thank you to all.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff have been helpful and very good to me. Sometimes I feel a little over fed. My room is clean and pleasant and adequate for what I need. I do need alternative accommodation and have my name down to stay permanent. Lets hope!

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have enjoyed every minute of my stay at Richmond House, staff have been very good, lovely room. Physiotherapy has been good, no complaints. I would be happy to return if required.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 16 Apr 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Lorraine

Lorraine Scholey

Job Title: Home Manager

Description:

Introducing Lorraine Scholey
Home Manager at Richmond House, Leigh

What does ‘kindness’ mean to you?

“I believe kind care is treating each person as an individual and enabling them to make their own life choices.”

As a Registered Nurse, Lorraine has gained over 35 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having worked at Richmond House for a number of years, Lorraine shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Richmond House.

When asked what she enjoys most about her role, Lorraine remarked: “Knowing that I can go home at the end of the day leaving my residents happy and well cared for.”

Away from work, Lorraine enjoys swimming, watching Rugby League and DIY.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Richmond House Care Home