Richmond House Care Home

Mitchell Street, Leigh WN7 4UH
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9.6 148 Reviews
  • Richmond House Care Home, Leigh
Nestled within the residential area of Leigh, Richmond House care home offers personalised nursing care to older people.

Residents at Richmond House, a purpose-built home, have a choice of lounge areas which feature comfortable and specially designed furnishings along with a range of comfortable and well-equipped bedrooms, as well as a cinema, library service, minibus for trips out, hair salon and pub. In the dining areas, the catering team offers a variety of meals for resident to enjoy.

By getting to know each individual resident at Richmond House, the team work hard to make life inclusive and varied - with something for everybody to enjoy. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter moments, they are committed to helping residents to lead their best lives.

Striving to create a calming and relaxing atmosphere, the team at the home go above and beyond to ensure every resident feels safe and comfortable. Through person-centred care, an engaging lifestyle and an accessible and homely environment, Richmond House is sure to be a home-from-home for people who live there.
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Care Provided by Richmond House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 49 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1275

These prices are only a guideline, please contact Richmond House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Lorraine Scholey (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (49)

Richmond House Care Home Reviews (148)

9.6

Richmond House Care Home has a Review Score of 9.6 (9.625) out of 10, based on 26 reviews in the last 2 years.
Over all time Richmond House Care Home has 148 reviews.

Overall Experience
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Date Published
  • 148
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Reviewer Connection to Richmond House Care Home
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Total of 148, showing 21-40
Review from P W (Respite Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I only stayed a couple of weeks. The room was clean but the bed wasn't comfortable. The food was poor the first week but improved in the second week. Physio worked hard with me and were always pleasant which could not be said for some of the other carers. I didn't use facilities or pay so cannot rate
them.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Richmond House Care Home
Thank you for providing feedback on your stay with us at Richmond House. We are sorry to hear your overall experience was not all positive. We ask that you contact our Home Manager at Richmond House,…read more
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Review from A D (Respite Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I spent 2 weeks at Richmond House recently. All staff were very helpful and got me walking. I am at home now and doing okay.
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Review from Paul H (Husband of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my wife is bedridden, she has been treated with great care and dignity, although I have not been able to compare, the care and attention has been very good, both in staff and management.
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Review from Marsha W (Daughter of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall care that my dad received was very professional, caring and sensitive to his needs and always kept up to date with his treatment and medication.
All staff both registered nurses and carers as well as office staff always attentive to his/our needs. Thanking you immensely.
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Review from Olena R (Respite Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They brought me into Richmond House from hospital for rehabilitation after tip surgery. I'm from another country, I don't speak English very well.
But despite these difficulties, all the employees were very attentive to me.
Many thanks to this great home for their skills with which you supported me.
Thank you so so much.
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Review from P U (Wife of Resident) published on 29 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff that I have spoken to what whatever their grade/position have been so remarkably pleasant and helpful, with positive attitudes all round. This really helps recovery.
The rooms are comfortable and standards of hygiene is commendable.
Thank you so very much.
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Review from Paula W (Daughter of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you're considering a care home for yourself or a loved one then you need not search anymore. The staff are outstanding at Richmond House, they're compassionate, caring and supportive. They will do everything they can to make your stay a pleasant experience. They are an inclusive care home, everyone
is treated with dignity and respect.
The rehabilitation program is second to none, with regular visits from the physio team and other medical professionals to ensure your stay is comfortable.
We have had an experience with a very poor care home in the past so please trust me when I say Richmond House are the best! If I were to need a care home for myself in the future I'd be staying with them, I'd be going nowhere else.
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Review from Dawn R (Daughter of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was looked after at the end of his life, and the whole team at Richmond House were amazing, kind, compassionate, highly professional and always willing to spare time out of their busy schedules to support and assist my family and me, in addition to my dad. The facilities are good - single rooms
of a decent size, each with a private ensuite, nice eating and kitchenette areas on each floor, and excellent food in terms of both quality and variety. But is it essentially the team of people at all levels that makes this place so special.
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Review from W B (Husband of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good service from manager and staff.
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Review from June W (Wife of Resident) published on 1 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a lovely and friendly welcome from the staff, who work extremely hard. The physio is marvellous enabling my husband to walk a short distance after three sessions. The teamwork is definitely shown and I would wholeheartedly recommend Richmond House Care Home without hesitation.
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Review from Brian S (Husband of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review is good. They do all they can for my wife at any time of the day.
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Review from L M (Daughter of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother received was excellent, she was well looked after. Nothing was too much trouble.
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Review from E S (Wife of Resident) published on 17 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was admitted for a period of rehab following discharge from hospital. Unfortunately whilst in hospital, he contracted covid, and as a result of which because of a number of underlying health issues, he didn't seem to pick up and was reluctant to cooperate with the physios. In addition following
covid he found it difficult to swallow, and as a result, couldn't eat or drink normally. The staff went out of their way to try to get him to eat and drink, but as time went on he gradually went downhill. As a consequence, he was admitted to hospital on the 27th of July where he died the following morning. I cannot praise the staff at the home enough for the way they looked after him under what on some days were difficult circumstances.
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Review from C B (Wife of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was a resident for two weeks after a stay of six weeks in hospital. He was very well looked after. The staff were patient and caring and nothing was too much trouble. He needed a lot of personal care and he was treated with dignity. He had physio to help with mobility.
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Review from S G (Son of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family were really happy with the staff and facilities at Richmond during my mother's stay. 99% of the staff that we came in contact with were always smiling, very helpful and nothing was too much trouble. The home itself was always clean and accessible when we visited. Given the choice, we would
have had no hesitation in placing mum in Richmond as she has not been allowed back home. When we left mum whatever the time of day we always felt she was safe and in the best hands. May not sound much but those two things are worth their weight in gold.
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Review from Ruby O (Respite Resident) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My recent stay was very good. The carers were very considerate and understanding. The food and facilities were good, and general cleanliness was good too. Overall, a good place to stay whilst recovering. Please thank all the staff for their help; much appreciated.
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Review from Denise C (Resident) published on 28 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed there to recover. The staff could not do enough for you, they go out of their way to help you. The management does everything they can to make you feel welcome and look after you. I would recommend this care home because I was treated like a queen.
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Review from A C (Daughter of Resident) published on 28 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was sent to Richmond House for rehabilitation following a hip operation. She was treated with care and dignity throughout her stay. The staff were very caring and friendly and nothing was too much trouble for them. The level of care was excellent.
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Review from S H (Daughter of Resident) published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All of the staff are very caring, giving lots of support to my mother, as a new resident, and to our family. My mother is well looked after, clean and tidy. She is happy and interacts well with the staff, they are skilled in communicating with a stroke survivor. They are sensitive to my mother's needs
and treat her with dignity and respect. All of the staff are very friendly and are only too happy to help.
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Review from Lee F (Grandson of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad is really happy. All of the carers seem really nice and look like they enjoy their jobs - thank you, everyone.
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Current Review Score: 9.6 (9.625)

Overview of Review Score

The Review Score of 9.6 (9.625) out of 10 for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.625 for Richmond House Care Home is calculated as follows: ( (219 Excellents x 5) + (61 Goods x 4) + (20 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 304 Ratings = 4.625
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richmond House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Lorraine

Lorraine Scholey

Job Title: Home Manager

Introducing Lorraine Scholey
Home Manager at Richmond House, Leigh


What does ‘kindness’ mean to you?


“I believe kind care is treating each person as an individual and enabling them to make their own life choices.”


As a Registered Nurse, Lorraine has gained over 35 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Richmond House for a number of years, Lorraine shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Richmond House.


When asked what she enjoys most about her role, Lorraine remarked: “Knowing that I can go home at the end of the day leaving my residents happy and well cared for.”


Away from work, Lorraine enjoys swimming, watching Rugby League and DIY.

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