Richmond House Care Home

Mitchell Street, Leigh WN7 4UH
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9.6 148 Reviews
  • Richmond House Care Home, Leigh
Nestled within the residential area of Leigh, Richmond House care home offers personalised nursing care to older people.

Residents at Richmond House, a purpose-built home, have a choice of lounge areas which feature comfortable and specially designed furnishings along with a range of comfortable and well-equipped bedrooms, as well as a cinema, library service, minibus for trips out, hair salon and pub. In the dining areas, the catering team offers a variety of meals for resident to enjoy.

By getting to know each individual resident at Richmond House, the team work hard to make life inclusive and varied - with something for everybody to enjoy. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter moments, they are committed to helping residents to lead their best lives.

Striving to create a calming and relaxing atmosphere, the team at the home go above and beyond to ensure every resident feels safe and comfortable. Through person-centred care, an engaging lifestyle and an accessible and homely environment, Richmond House is sure to be a home-from-home for people who live there.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 49 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1275

These prices are only a guideline, please contact Richmond House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lorraine Scholey (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (49)

Richmond House Care Home Reviews (148)

9.6

Richmond House Care Home has a Review Score of 9.6 (9.637) out of 10, based on 28 reviews in the last 2 years.
Over all time Richmond House Care Home has 148 reviews.

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Date Published
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Reviewer Connection to Richmond House Care Home
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Total of 148, showing 61-80
Review from B D (Son of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't recommend highly enough. Staff and care given is second to none. Staff are very caring and couldn't do enough.
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Review from John B (Resident) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My time here has been very acceptable. The staff have been very kind and helpful. The food has been very plentiful and nice.
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Review from J H (Resident) published on 26 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very very good. Well looked after by all, it is teamwork by all and I thank you all for looking after me.
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Review from Deborah S (Resident) published on 15 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager, nurses and all the staff, every one of them, has been good to me, and all the patients. They really do go above the call of duty. Everyone has cared for me since I have been here, even the night staff. I have been here for 2-week. I will tell everybody how good Richmond House is to me;
they are the best.
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Review from Christine S (Resident) published on 9 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say a very big thank you to all the staff at Richmond House for their care and encouragement when I was feeling down. The physiotherapy there has helped me walk again. The kitchen staff set all the lovely food. The nurses and the night staff thank you for getting me through this and
now I am well enough to go home.
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Review from D S (Respite Resident) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Never felt so well looked after. Staff are always so happy and pleasant. Never felt I was being a burden to any of them. They were al so willing, caring, thoughtful and kind. Nothing was too much trouble. Food was excellent.
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Review from Carolyn B (Niece of Resident) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie stayed at Richmond House Care Home and its staff were excellent.
Due to Covid-19 no one could visit but I telephoned my auntie. The physio staff kept me informed of my auntie's progress and ensure everything was in place for her return home from her rehab stay.
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Review from Hilary C (Wife of Resident) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Under extremely difficult times the Richmond House team have shown superb care.
The nursing team is first-class, a team of efficient and knowledgeable ladies. My husband has Parkinson's, a most complex illness, and his care has been faultless.
It is an extremely well-run establishment, everyone is
helpful and approachable, be it management, admin, nursing or the wonderful ladies and gents of the caring team.
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Review from Stephen W (Son of Resident) published on 30 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very welcoming, professional and extremely helpful.
Mum was comfortable and as happy as possible in their care. Besides this, we always felt comfortable in these difficult times (Covid-19) and up to date, fully briefed.
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Review from Jacqueline W (Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having been in Richmond House these past two weeks I would like to thank all the nursing staff, physio, carers and cleaners for their kind dedication to my care. Everyone was friendly and made me feel at ease and comfortable, so once again thank you.
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Review from B H (Respite Resident) published on 7 April 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
A very supportive stay, lots of staff working long shifts. Keeping an overall view of my well being. Being in a light diet limited the choice, but always given a choice.
I felt the room a little cold, maybe my state of health could be a reason.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Richmond House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are delighted to hear you enjoyed your stay. We have given your feedback to the hotel services team for their consideration so that any necessary action can be taken.

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Review from L H (Daughter of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum's experience in Richmond House from 10th - 25th February 2020 was a positive one. All the staff were polite and helpful and informative during her stay. They assisted her with all her needs. The food was good, hot and well presented. Drinks were brought round regularly. Mum was in Richmond House
in an intermediate care bed allocated by the NHS.
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Review from E J (Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Richmond House provided me with the best care. Never been so well treated and looked after. Pleasant staff who are always helpful. Made to feel I was special.
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Review from V F (Resident) published on 1 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic all-round care.
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Review from S L (Respite Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay at Richmond House was extremely satisfactory. The staff and food were excellent.
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Review from I M (Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had the best care by the nursing staff and love to everyone by the staff.
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Review from R N (Respite Resident) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thank you so much for the care you gave me.
The physio was fantastic I arrived unable to walk and now can do so as he gave me so much confidence. I would really recommend Richmond House.
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Review from Jean C (Resident) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would recommend anyone to stay at Richmond House. I was treated with dignity nothing was too much trouble for them to do both the carers and medical staff.
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Review from Joan G (Daughter of Resident) published on 28 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend Richmond House to anyone looking for a nursing home. The manageress and staff are so caring and helpful to both residents and families. The care the residents receive is top class.
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Review from Joan R (Resident) assisted by family/friend published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been kind and helpful. I feel that I have improved since I arrived here.
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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.637 for Richmond House Care Home is calculated as follows: ( (238 Excellents x 5) + (66 Goods x 4) + (20 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 328 Ratings = 4.637
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richmond House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Lorraine

Lorraine Scholey

Job Title: Home Manager

Introducing Lorraine Scholey
Home Manager at Richmond House, Leigh


What does ‘kindness’ mean to you?


“I believe kind care is treating each person as an individual and enabling them to make their own life choices.”


As a Registered Nurse, Lorraine has gained over 35 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Richmond House for a number of years, Lorraine shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Richmond House.


When asked what she enjoys most about her role, Lorraine remarked: “Knowing that I can go home at the end of the day leaving my residents happy and well cared for.”


Away from work, Lorraine enjoys swimming, watching Rugby League and DIY.

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