These prices are only a guideline, please contact Richmond House Care Home to find out the exact price for your requirements.
Richmond House Care Home has a Review Score of 9.6 (9.637) out of 10, based on 28 reviews in the last 2 years.
Over all time Richmond House Care Home has 148 reviews.
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The only complaint was that the staff didn't know that I was a type 2 diabetic until my daughter in law visited fourteen days later and informed the staff. This
Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your positive comments about your experience at Richmond House. We are pleased you found the staff to be supportive and obliging. We are very fortunate to have a great team at the home and we will ensure we share your feedback with them. Regarding staff not being aware of your medical condition, you are correct that this was not recorded in the assessment the home received. Following subsequent receipt of this information, colleagues confirmed the diagnosis with your GP and your records were updated to reflect it. Again, thank you for your kind comments.
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Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments about the caring and attentive support you received from our staff team during your stay at Richmond House. Colleagues at the home strive to provide kind care for all the people we support and we are pleased to hear this was your experience. We are sorry you feel the communication with trained colleagues could have been better. Your views will help us to address this matter going forward.
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Thank you for your review, we value all feedback as this helps us to improve our service where required. As an organisation, HC-One strives to deliver care with kindness at all times and the experience of our residents is very important to us. Thank you for your kind comments, the team at Richmond House are committed to treating all residents with consideration and care. We are delighted to hear your Mother and you are pleased with the staff at the home and that you feel the food is amazing, which has led to an improvement in your Mother’s condition. We regret you feel that on some occasions there have been issues with non-regular colleagues and we would be happy to look into this. We have a full team of committed staff at the home which helps us to provide consistent ongoing care for our residents. We are keen to understand your experience further and would be very grateful if you could contact us so that this can be appropriately reviewed and addressed.
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Thank you for your review, we value all feedback as this helps us to improve our service where required. We will ensure your kind comments are shared with the team. It is good to know you feel reassured that your mother is safe and well looked after. We aim to offer the best care to all our residents and we are glad to know your mother feels she receives this at Richmond House. We are very fortunate to have great nursing colleagues at the home and we are pleased they are supporting your mother effectively. We understand the importance of environment and we are sorry you feel the room is a little basic; we would be happy to work with you to personalise this to your mother’s tastes. To help us better understand individual likes and dislikes with regard to the food offered at the home, we recently carried out a survey with a number of residents to seek their feedback on our spring menu. We would welcome the opportunity to further explore how we can better ensure your mother receives the foods she enjoys. Please do therefore get in touch so that we can facilitate this.
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The Review Score of 9.6 (9.637) out of 10 for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Introducing Lorraine Scholey
Home Manager at Richmond House, Leigh
What does ‘kindness’ mean to you?
“I believe kind care is treating each person as an individual and enabling them to make their own life choices.”
As a Registered Nurse, Lorraine has gained over 35 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked at Richmond House for a number of years, Lorraine shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Richmond House.
When asked what she enjoys most about her role, Lorraine remarked: “Knowing that I can go home at the end of the day leaving my residents happy and well cared for.”
Away from work, Lorraine enjoys swimming, watching Rugby League and DIY.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Richmond House Care Home to verify any information. View our terms and conditions. Richmond House Care Home has an Enhanced Service - more info.
