Richmond House Care Home

Mitchell Street, Leigh WN7 4UH
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9.6 148 Reviews
  • Richmond House Care Home, Leigh
Nestled within the residential area of Leigh, Richmond House care home offers personalised nursing care to older people.

Residents at Richmond House, a purpose-built home, have a choice of lounge areas which feature comfortable and specially designed furnishings along with a range of comfortable and well-equipped bedrooms, as well as a cinema, library service, minibus for trips out, hair salon and pub. In the dining areas, the catering team offers a variety of meals for resident to enjoy.

By getting to know each individual resident at Richmond House, the team work hard to make life inclusive and varied - with something for everybody to enjoy. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter moments, they are committed to helping residents to lead their best lives.

Striving to create a calming and relaxing atmosphere, the team at the home go above and beyond to ensure every resident feels safe and comfortable. Through person-centred care, an engaging lifestyle and an accessible and homely environment, Richmond House is sure to be a home-from-home for people who live there.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 49 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1275

These prices are only a guideline, please contact Richmond House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lorraine Scholey (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (49)

Richmond House Care Home Reviews (148)

9.6

Richmond House Care Home has a Review Score of 9.6 (9.637) out of 10, based on 28 reviews in the last 2 years.
Over all time Richmond House Care Home has 148 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Richmond House Care Home
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Total of 148, showing 101-120
Review from J F (Daughter of Resident) published on 9 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Really friendly and very capable staff. Always helpful when needed.
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Review from Brenda S (Resident) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was treated very well.
The staff were all very helpful.
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Review from K G (Daughter of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The place was clean enough and staff were friendly. Occupational Therapist staff great and so was the ward manager (ten bed NHS bit).
The only downfall is leaving clients/residents/patients on the toilet for too long.
My mother suffers from spinal and rib fractures but was able to walk to the toilet
with a staff nurse and stick. She needed a wee and was left on the toilet, she buzzed for staff to get her off. No-one came, was in agony and had to get herself off the toilet and back to bed. Saw this happen to other people.
Reply from Clare Sheehan, Careline Advisor at Richmond House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. The nurse call system has recently been upgraded and following your comments received we instigated a maintenance review with the contractors who were commissioned to fit the new nurse call system. A programming error was identified which has now been rectified. This means that the call system now operates independently on either floor and the calls are no longer backed up in the system. We would like to apologise for any delay in receiving care on the occasion mentioned in your review.

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Review from Anthony W (Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall a positive experience for a first time user of this service with helpful friendly staff. The only negative I have to say is the food is low budget, with not enough choice and sometimes quite bland.
Reply from Clare Sheehan, Careline Advisor at Richmond House Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are delighted to hear your experience with us has been a positive one. We have taken on board your comments in respect of the food and have asked our Hospitality Team to review the menus and food choices we offer. We hope you will notice the improvements during any future visits.

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Review from J R (Resident) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Richmond House very accommodating and friendly. Food was good and got me eating again.
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Review from Sandra P (Daughter of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant room overlooking trees with a big window.
Lovely dining room set with proper tablecloths and food very good and varied. Mum came for 2 weeks rehabilitation; all the staff and carers extremely kind, patient and helpful and wouldn't hesitate to recommend Richmond House.
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Review from Michael H (Son of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's intermediate care followed a lengthy spell in hospital after breaking her leg. At 91 years old, this care was to be extensive and often painful. The staff at Richmond House Nursing Home were so professional in their approach to mum's needs. The level of care has been outstanding.
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Review from Sylvia C (Respite Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Here for rehab, very good staff, clean, caring. Food is good. Friendly environment, physio had me walking in a week, brilliant. Would recommend.
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Review from Audrey J (Respite Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed my stay at Richmond House, everyone has been so nice to me. Thank you for looking after me. I am going to miss you all.
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Review from K K (Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent staff which use their abilities well. Found it difficult to walk with Zimmer, with help and guidance I was walking unaided by myself within 3 days. Staff encouraged me every day until I was efficient.
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Review from M B (Daughter of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I can only make comment on the experience I have had with the staff I personally dealt with which is one member in particular and certain night staff.
I could not fault the way they looked after my mother and treated with respect.
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Review from W A (Resident) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant experience.


Staff are pleasant and helpful.


Food and amenities are of a good standard.

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Review from Dorothy G (Husband of Resident) published on 22 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An hospitable, caring and concerned environment. Nothing is too much for any member of staff from nursing staff and admissions to the cleaners. The building is obviously cared for and refurbishment of rooms, upgrading, was taking place during my wife's stay.
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Review from Dennis L (Son of Resident) published on 21 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mother aged 95 was recently transferred from hospital to Richmond House for intermediate care. On arrival, she could barely stand and could only walk a few steps with the aid of a Zimmer ( prior to illness was sequence dancing twice a week ). Within 2 weeks the staff had her back on her feet and preparing
for independent living back home. Mother and her family have nothing but praise for the sterling work the staff do - in fact, mother says going into Richmond House was the best thing that could have happened. Mother's stay was 1 day short of 2 weeks and she is now back home living on her own and doing extremely well. Once again we would like to thank all the staff for the excellent work they do.
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Review from C R (Daughter of Resident) published on 12 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely to come into a bright, friendly environment when visiting Mum. Good how rooms are continuously being modernised and updated especially like new windows.
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Review from K H (Resident) assisted by family/friend published on 4 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I receive excellent care. All the staff are friendly and helpful. I feel safe and secure knowing my personal care and medical needs are taken care of.
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Review from Barbara B (Respite Resident) published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was very good. I enjoyed my stay.
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Review from B P (Son of Resident) published on 2 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything was fine. Staff were excellent with my mother.
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Review from C A (Respite Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pretty efficient and the staff were all ok. Nothing to complain about.
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Review from Margaret E (Resident) published on 19 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay here has been unfortunate because of the bug and we have had to stay in our rooms all the time. Staff very helpful and kind.
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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.637 for Richmond House Care Home is calculated as follows: ( (238 Excellents x 5) + (66 Goods x 4) + (20 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 328 Ratings = 4.637
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richmond House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Lorraine

Lorraine Scholey

Job Title: Home Manager

Introducing Lorraine Scholey
Home Manager at Richmond House, Leigh


What does ‘kindness’ mean to you?


“I believe kind care is treating each person as an individual and enabling them to make their own life choices.”


As a Registered Nurse, Lorraine has gained over 35 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Richmond House for a number of years, Lorraine shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Richmond House.


When asked what she enjoys most about her role, Lorraine remarked: “Knowing that I can go home at the end of the day leaving my residents happy and well cared for.”


Away from work, Lorraine enjoys swimming, watching Rugby League and DIY.

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