Richmond House Care Home

Mitchell Street, Leigh WN7 4UH
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9.6 148 Reviews
  • Richmond House Care Home, Leigh
Nestled within the residential area of Leigh, Richmond House care home offers personalised nursing care to older people.

Residents at Richmond House, a purpose-built home, have a choice of lounge areas which feature comfortable and specially designed furnishings along with a range of comfortable and well-equipped bedrooms, as well as a cinema, library service, minibus for trips out, hair salon and pub. In the dining areas, the catering team offers a variety of meals for resident to enjoy.

By getting to know each individual resident at Richmond House, the team work hard to make life inclusive and varied - with something for everybody to enjoy. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter moments, they are committed to helping residents to lead their best lives.

Striving to create a calming and relaxing atmosphere, the team at the home go above and beyond to ensure every resident feels safe and comfortable. Through person-centred care, an engaging lifestyle and an accessible and homely environment, Richmond House is sure to be a home-from-home for people who live there.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 49 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1275

These prices are only a guideline, please contact Richmond House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lorraine Scholey (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (49)

Richmond House Care Home Reviews (148)

9.6

Richmond House Care Home has a Review Score of 9.6 (9.637) out of 10, based on 28 reviews in the last 2 years.
Over all time Richmond House Care Home has 148 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Richmond House Care Home
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Total of 148, showing 121-140
Review from Joyce G (Respite Resident) published on 19 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have really enjoyed my stay here at Richmond House. All the staff are caring and kind. Nothing is too much trouble and we are treated with dignity and it means so much when you are feeling unwell. The food is good and served with a smile and kind words. I would recommend this home to friends and family.
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Review from David C (Son of Resident) published on 8 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not have asked for better. Richmond House will remain a very special place to me and my family.
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Review from Anne B (Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I arrived, I was greeted well and given a drink. I had a pleasant room overlooking trees. The staff were extremely kind and reassuring. I wash and have problems with waterworks but clothes and bedding were changed promptly and gently.
The food is varied and enjoyable and the dining room is very
attractive. Tables are beautifully set with proper white tablecloths.
The staff are all delightful and go the extra mile to make you comfortable. It is excellent to have Wi-Fi and charging point for Ipads and mobile phones.
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Review from D H (Daughter of Resident) published on 3 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the period that my late mother was a resident. I found the staff carers and admin alike to be kind, patient and helpful. My mother's needs seemed to be met as far as was humanly possible. Her room was clean and the food good.
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Review from Harold W (Resident) assisted by family/friend published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good stay excellent staff and good facilities.
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Review from A W (Friend of Resident) assisted by family/friend published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfactory all the staff are helpful and friendly.
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Review from Christopher H (Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is the best home I've ever stayed in, the staff are so professional, kind and funny.
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Review from Joseph J (Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is very good.
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Review from K C (Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are extremely polite, the environment very good.
This care home is to be congratulated and I would certainly recommend this care home to anyone.
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Review from Sharon B (Daughter of Resident) published on 18 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Treated my mum with care and respect when she came in for rehabilitation. Her stay was very pleasant. The carers, nurses and physio all made her feel very welcome and was very caring. Staff also made mums visitors welcome.
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Review from Joseph R (Husband of Resident) published on 12 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, I have been very pleased with the service provided here.
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Review from Denis C (Son of Resident) published on 22 November 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The food was variable from poor to reasonable. Soup and a single sandwich is the mainstay of lunchtimes and is insufficient. The staff are friendly and courteous.
Reply from HC-One, Careline Team at Richmond House Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.


Our Chefs pride themselves in knowing the tastes of our Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.
Soup and Sandwiches are served at lunchtime with an alternative meal also available. Residents are able to choose from a minimum choice of two meals at each sitting. Positive feedback is received on a daily basis about menu choice/meals.
The Home Manager has an open door policy, please feel free to call in and discuss any concerns you may have.

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Review from Graham S (Son of Resident) published on 13 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the moment Mum was admitted the family have been delighted and relieved about mums treatment. The staff clearly explained the problems, nursing care and physio were excellent. Mum has told me herself that the staff were kind, polite and understanding and made mum welcome in her temporary home.
Many thanks
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Review from Leonard C (Respite Resident) published on 13 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and attention throughout stay.
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Review from Ann H (Daughter of Resident) published on 7 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst in the rehabilitation unit in Richmond House Dad has been well looked after and treated with dignity and respect. The staff have been helpful and have responded to questions about Dad's condition promptly and efficiently. Dad says he has no complaints at all.
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Review from P S (Son of Resident) published on 6 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I received good care from caring people.
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Review from Brian U (Resident) published on 4 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found my stay at Richmond House Care Home fine, some of the staff are very very good. physio staff are OK. I have to go into another place from here and I shall be sorry to leave.
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Review from Clifford R (Resident) published on 13 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and support throughout.
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Review from Edith B (Resident) published on 13 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody has been very kind and helpful. Enjoyed my stay here. The food was very good and staff very helpful. Very pleasant and caring.
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Review from J P (Son of Resident) published on 25 April 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very noisy during visiting times. Children running up and down corridors. Patients calling for help and being ignored. Only two baths in two weeks. The staff were friendly, but sometimes when we needed to ask something there weren't any staff available that could answer our concerns. The décor was dated.
Food was satisfactory. Medication suddenly taking a lot more, tablets throughout the day without knowing why and what they were for.
Reply from HC-One, Careline Team at Richmond House Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We thank you for your comments, Richmond House takes pride in offering high standards of care and we are sorry that this was your experience during your stay with us.
We always encourage relatives and residents who are unhappy with any aspect of their care to speak to the Deputy Manager or Home Manager, both of which are available over a 7 day period so that any concerns can be addressed at the time. We are also happy to fully address your individual concerns should you wish to contact the Home Directly.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.637 for Richmond House Care Home is calculated as follows: ( (238 Excellents x 5) + (66 Goods x 4) + (20 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 328 Ratings = 4.637
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richmond House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Lorraine

Lorraine Scholey

Job Title: Home Manager

Introducing Lorraine Scholey
Home Manager at Richmond House, Leigh


What does ‘kindness’ mean to you?


“I believe kind care is treating each person as an individual and enabling them to make their own life choices.”


As a Registered Nurse, Lorraine has gained over 35 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Richmond House for a number of years, Lorraine shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Richmond House.


When asked what she enjoys most about her role, Lorraine remarked: “Knowing that I can go home at the end of the day leaving my residents happy and well cared for.”


Away from work, Lorraine enjoys swimming, watching Rugby League and DIY.

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