Westwood Lodge Care Centre

Brookview, Helmsman Way, Off Poolstock Lane, Wigan WN3 5DJ
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9.3 67 Reviews
  • Westwood Lodge Care Centre, Wigan
Westwood Lodge Care Home, situated in a peaceful residential area just outside Wigan, is a friendly and purpose-built home offering personalised nursing care.

Inside, the home boasts patio, premier and en-suite bedrooms, as well as a variety of places for residents to relax, dine, exercise and socialise including a hair salon, hobby room and large garden.

With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents receive the best possible care and support.

Paying attention to the nutritional needs of each resident, the catering team at Westwood Lodge create delicious meals to ensure a lovely dining experience for all residents and visitors, all of which can be enjoyed in the spacious dining areas.

The wonderful care team at Westwood Lodge design a varied and enriching activity programme, getting to know residents individually so that their personal interests and preferences can be factored in. This works towards creating an inclusive and engaging lifestyle at the home, where residents have something to look forward to each day.

To ensure connections with the wider community are maintained, the team also have good relationships with local community groups and schools across Wigan, and regularly arrange meet ups and trips to get involved with.
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Care Provided by Westwood Lodge Care Centre

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 76 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1270

These prices are only a guideline, please contact Westwood Lodge Care Centre to find out the exact price for your requirements.

Contact Westwood Lodge Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westwood Lodge Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Alison Eden (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025

Room Information

  • Single Rooms (76)

Westwood Lodge Care Centre Reviews (67)

9.3

Westwood Lodge Care Centre has a Review Score of 9.3 (9.257) out of 10, based on 19 reviews in the last 2 years.
Over all time Westwood Lodge Care Centre has 67 reviews.

Overall Experience
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Total of 67, showing 41-60
Review from Antony H (Son of Resident) published on 12 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad spent his last few weeks here. I was impressed at how genuinely concerned the staff were about my dad. The staff make this place, the nurses and management made me and my family feel welcome and more importantly, made my dad feel at home, feel comfortable, feel looked after.
I honestly feel
my dad thought of the staff as his friends as well as carers. They were great and I am glad they played a part of his life at the end.
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Review from Alison B (Son of Resident) published on 22 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my Father only stayed 8 days in Westwood, we could not have chosen a better place for him to spend his final days. The quality of care and attention all the members of staff showed was exceptional, not only to him but to all our family who visited. I stayed with him on his last night as he
passed peacefully, with the dignity and respect he deserved. Our family cannot thank you all enough.
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Review from Pat P (Daughter-in-law of Resident) published on 18 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law was welcomed into the home on 8th January 2019. Sadly he passed away on 17th. During his brief stay, he was well cared for by staff who were caring and very professional. Dad was treated with dignity and respect and so were his family who benefitted from an open visiting policy. The
facilities are excellent overall and a clean, safe environment. The manager was very open, informative, and supportive. The care staff and manager enabled Dad to die peacefully and with dignity and his family present. As a family, we can't thank them enough.
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Review from Eric T (Son of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was admitted to Westwood Lodge in October 2018 for end of life care.
Since then, she has grown in both health and strength thanks to the fantastic care given to her by the extremely hardworking staff who are now her friends as well as her carers.
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Review from Barry Y (Son of Resident) published on 2 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent a very peaceful and dignified month in Westwood Lodge prior to passing. Paliative care was excellent and management, supervisors, nurses and staff were very thoughtful, thorough, caring and professional.
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Review from Kathleen M (Friend of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend at Westwood Lodge for the last two and a half years and that all the staff are very polite and obliging.
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Review from S F (Brother of Resident) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She receives excellent care and attention at Westwood Lodge.
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Review from Susan S (Daughter of Resident) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After having a stroke, my Dad moved into Westwood Lodge in June 2018. My Dad needs a lot of care and has vascular dementia. Overall we have been pleased with the care and support. Just a few problems with lack of numbers of carers, but this seems to have been resolved. The staff are amazing and take
good care of my Dad, take time to show consideration and dignity to all. There is a lovely atmosphere in the home. The staff have also shown kindness and support to me and my family.
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Review from Norma H (Wife of Resident) published on 20 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers overall very good. Nurses as well. The only fault I have is when things that attended to by workmen i.e. Lengthening the bed, mending the hoist it takes too long.
My husband's bed has been reported for 4 weeks and still no one has been, I also think rooms could be hoovered more and urine bottles
removed from overbed tables.
Reply from Clare Sheehan, Careline Advisor at Westwood Lodge Care Centre
Thank you for your review, we value all feedback as this helps us to improve our service where required. It is with deep regret that we were unable to have your relative's bed extensions placed in a…read more
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Review from Stephen John Y (Son of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is confined to bed unfortunately so it is bedside care on an hourly basis.
Very good and friendly staff and managers seem good too although agency at times.
Very happy so far and would recommend these facilities and the workforce without hesitation. Very pleased.
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Review from Elizabeth Anne R (Niece of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the home is good. Problems involving aunt and a member of staff that has been addressed and staff dealt with by police. Keyworkers now back in and running. When I have been at meal times, I can't tell what the food is when aunt asks. Better prepared fresh food needed, and fruit (I have mentioned
this a few times before). Safety of entrance to home has been addressed now after a break in, seems to be working well.
Reply from Clare Sheehan, Careline Advisor at Westwood Lodge Care Centre
Thank you for your review; we value all feedback as this helps us improve our service where required. We would like to apologise for any concerns your Aunt has had regarding the food service at the…read more
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Review from Philip F (Son of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for 2 weeks up to now and will be a resident for a few months.
Up to now, we have been looked after with good information, good care, good one to one.
Mum is kept clean, comfortable and quite happy during the long period of recovery.
Everyone is friendly.
The facilities are very
good and the room that mum is in is lovely and clean, as are the general public areas.
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Review from Alan G (Son of Resident) published on 9 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always well cared for, and really respectful towards my dad.
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Review from S P (Daughter of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After having a stroke, mum moved into Westwood Lodge in August 2016. She is severely disabled and needs 24/7 care.
There have been a few problems with lack of numbers of carers in the past but this seems to have been resolved. The staff are lovely and take good care of mum unless they are short staffed
(when a couple of occasions mum was left in bed all day - happened in 2017). Generally, the home is very good and I feel confident that mum is being looked after properly.
Reply from Clare Sheehan, Care Advisor at Westwood Lodge Care Centre
Thank you for your review; we value all feedback as this helps us to improve our service where required. We are aware of the staffing concern you raised directly with the Home Manager, who took…read more
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Review from Caroline M (Daughter of Resident) published on 12 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been well cared for and the staff are pleasant that are known to my mother. The downside is staff shortages, although agency staff are good, they are often unknown to my mum. Laundry, cleaning, meals are very good, activities are excellent, good entertainment, small things such as mums beads,
scarves etc overlooked due to staff workload.
Reply from Clare Sheehan, Care Advisor at Westwood Lodge Care Centre
Thank you for your review, we value all feedback received as this helps us to improve our service where required. Our staffing levels are reviewed regularly and are based on occupancy and the…read more
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Review from Jack W (Husband of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very good, they show consideration, care and take time to show consideration and dignity to all.
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Review from M K (Husband of Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
For a great majority of the time, my wife has been very well looked after. The staff are caring and compassionate and always seem to cope when understaffed. Although my wife's room is nice and comfortable the community areas are a little tired and need updating and modernising. The car park always seems
to be a mess and needs to be lit up in the evening.
Reply from Clare Sheehan, Care Advisor at Westwood Lodge Care Centre
Thank you for your review, we appreciate all feedback as this helps us to improve our service where required. Our staffing levels are reviewed regularly and are based on the dependencies of our…read more
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Review from S B (Daughter of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my mother has become a resident of Westwood Lodge I've had no problems with the care she has received. All the staff are very friendly and willing to help if you have any concerns. The home always looks clean and tidy and I am always made to feel welcome when I visit. Anyone considering a residency
here, I would definitely recommend it.
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Review from Lynn T (Daughter of Resident) published on 6 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are so caring and professional, you feel they are more family than employees. The housekeepers take such care in their work but also take the time to interact with the residents so they become friends. The activity staff do a really good job organising singers, exercise sessions, animal activities
etc to entertain the residents. I would recommend Westwood Lodge to anyone looking for nursing home care.
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Review from G T (Son of Resident) published on 26 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cared for both my parents until their deaths in January and March.
The care and support given was excellent and both my parents were cared for with the utmost respect and dignity in their dying days.
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Current Review Score: 9.3 (9.257)

Overview of Review Score

The Review Score of 9.3 (9.257) out of 10 for Westwood Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.257 for Westwood Lodge Care Centre is calculated as follows: ( (121 Excellents x 5) + (62 Goods x 4) + (17 Satisfactorys x 3) + (6 Poors x 2) + (12 Very Poors x 1) ) ÷ 218 Ratings = 4.257
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westwood Lodge Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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