The staff are excellent they are lovely and thoughtfulAnn D(Daughter of Resident/Service User)
The staff are excellent they are lovely and thoughtfulAnn D(Daughter of Resident/Service User)
Westwood Lodge Care Home, situated in a peaceful residential area just outside Wigan, is a friendly and purpose-built home offering personalised nursing care.
Inside, the home boasts patio, premier and en-suite bedrooms, as well as a variety of places for residents to relax, dine, exercise and socialise including a hair salon, hobby room and large garden.
With a wealth of knowledge and experience in the care sector, the Home Manager leads...
Westwood Lodge Care Home, situated in a peaceful residential area just outside Wigan, is a friendly and purpose-built home offering personalised nursing care.
Inside, the home boasts patio, premier and en-suite bedrooms, as well as a variety of places for residents to relax, dine, exercise and socialise including a hair salon, hobby room and large garden.
With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents receive the best possible care and support.
Paying attention to the nutritional needs of each resident, the catering team at Westwood Lodge create delicious meals to ensure a lovely dining experience for all residents and visitors, all of which can be enjoyed in the spacious dining areas.
The wonderful care team at Westwood Lodge design a varied and enriching activity programme, getting to know residents individually so that their personal interests and preferences can be factored in. This works towards creating an inclusive and engaging lifestyle at the home, where residents have something to look forward to each day.
To ensure connections with the wider community are maintained, the team also have good relationships with local community groups and schools across Wigan, and regularly arrange meet ups and trips to get involved with.
Contact Westwood Lodge Care Centre to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Westwood Lodge Care Centre for full pricing details and T&Cs.
Westwood Lodge Care Centre has a Review Score of 9.3 (9.327) out of 10, based on 16 reviews in the last 2 years.
Over all time Westwood Lodge Care Centre has 75 reviews.
I cannot recommend Westwood Lodge enough. The staff cared for my grandma like she was family and made her last few months happy. When she went in she couldn't walk and needed a hoist but the staff got her walking again and did so much for her. The activities were amazing and she loved living there....
I cannot recommend Westwood Lodge enough. The staff cared for my grandma like she was family and made her last few months happy. When she went in she couldn't walk and needed a hoist but the staff got her walking again and did so much for her. The activities were amazing and she loved living there. The rooms were spotless and everyone was treated with dignity and respect. They honestly couldn't do enough for my grandma. I cannot thank them all enough.
The rooms could do with an update, especially the carpets which are unhygienic. They are cleaned regularly but it would be better with floors which could be...
Also an update on the food.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your kind comments regarding our staff team; we have worked hard to recruit the right carers and nurses to the home and following a very successful recruitment campaign the staff...
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your kind comments regarding our staff team; we have worked hard to recruit the right carers and nurses to the home and following a very successful recruitment campaign the staff are currently on training and induction. We are in the process of reviewing bedrooms and have commenced a redecoration program. Where carpets are identified for replacement, this will be undertaken. We have employed a new chef manager who is working with the staff team and Residents regarding the food service.
My family and I have no complaints about any members of the staff that work in the home. They have all been fantastic in the way they have cared for my mum. The staff from top management to nurses, carers and all the rest of the staff are very caring and can't do enough for my mum in everything...
My family and I have no complaints about any members of the staff that work in the home. They have all been fantastic in the way they have cared for my mum. The staff from top management to nurses, carers and all the rest of the staff are very caring and can't do enough for my mum in everything they do.
My mum has been here for 2 years thanks to the excellent care of the nursing staff. They have provided medical care in line with her and the family's wishes to avoid the stress of hospital treatment. All the staff are very caring, they are always welcoming and the cleanliness is good.
My mum has been here for 2 years thanks to the excellent care of the nursing staff. They have provided medical care in line with her and the family's wishes to avoid the stress of hospital treatment. All the staff are very caring, they are always welcoming and the cleanliness is good.
Everything about the home is very good. All the staff are easy to get on with and I feel really content here. It is more like a hotel than a home. Everywhere is spotless.
Everything about the home is very good. All the staff are easy to get on with and I feel really content here. It is more like a hotel than a home. Everywhere is spotless.
My only advice is for air fresheners to be placed along corridors as the air was stale and unpleasant on our frequent visits.
My only advice is for air fresheners to be placed along corridors as the air was stale and unpleasant on our frequent visits.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Having reviewed your comments, we have revisited our procedures with the senior housekeeper and our hospitality specialist.
All-around high standard.
All-around high standard.
Care and compassion of the staff at the care centre were exceptional. In particular, the lead medical staff on duty showed a willingness to go above and beyond. Facilities were acceptable.
Care and compassion of the staff at the care centre were exceptional. In particular, the lead medical staff on duty showed a willingness to go above and beyond. Facilities were acceptable.
I honestly feel...
I honestly feel my dad thought of the staff as his friends as well as carers. They were great and I am glad they played a part of his life at the end.
Although my Father only stayed 8 days in Westwood, we could not have chosen a better place for him to spend his final days. The quality of care and attention all the members of staff showed was exceptional, not only to him but to all our family who visited. I stayed with him on his last night as he...
Although my Father only stayed 8 days in Westwood, we could not have chosen a better place for him to spend his final days. The quality of care and attention all the members of staff showed was exceptional, not only to him but to all our family who visited. I stayed with him on his last night as he passed peacefully, with the dignity and respect he deserved. Our family cannot thank you all enough.
My father in law was welcomed into the home on 8th January 2019. Sadly he passed away on 17th. During his brief stay, he was well cared for by staff who were caring and very professional. Dad was treated with dignity and respect and so were his family who benefitted from an open visiting policy....
My father in law was welcomed into the home on 8th January 2019. Sadly he passed away on 17th. During his brief stay, he was well cared for by staff who were caring and very professional. Dad was treated with dignity and respect and so were his family who benefitted from an open visiting policy. The facilities are excellent overall and a clean, safe environment. The manager was very open, informative, and supportive. The care staff and manager enabled Dad to die peacefully and with dignity and his family present. As a family, we can't thank them enough.
Since then, she has grown in both health and strength thanks to the fantastic care given to her by the extremely hardworking staff who are now her friends as well as her carers.
Since then, she has grown in both health and strength thanks to the fantastic care given to her by the extremely hardworking staff who are now her friends as well as her carers.
My mother spent a very peaceful and dignified month in Westwood Lodge prior to passing. Paliative care was excellent and management, supervisors, nurses and staff were very thoughtful, thorough, caring and professional.
My mother spent a very peaceful and dignified month in Westwood Lodge prior to passing. Paliative care was excellent and management, supervisors, nurses and staff were very thoughtful, thorough, caring and professional.
I have been visiting my friend at Westwood Lodge for the last two and a half years and that all the staff are very polite and obliging.
I have been visiting my friend at Westwood Lodge for the last two and a half years and that all the staff are very polite and obliging.
She receives excellent care and attention at Westwood Lodge.
She receives excellent care and attention at Westwood Lodge.
After having a stroke, my Dad moved into Westwood Lodge in June 2018. My Dad needs a lot of care and has vascular dementia. Overall we have been pleased with the care and support. Just a few problems with lack of numbers of carers, but this seems to have been resolved. The staff are amazing and...
After having a stroke, my Dad moved into Westwood Lodge in June 2018. My Dad needs a lot of care and has vascular dementia. Overall we have been pleased with the care and support. Just a few problems with lack of numbers of carers, but this seems to have been resolved. The staff are amazing and take good care of my Dad, take time to show consideration and dignity to all. There is a lovely atmosphere in the home. The staff have also shown kindness and support to me and my family.
My husband's bed has been reported for 4 weeks and still no one has been, I also think rooms could be hoovered more and urine...
My husband's bed has been reported for 4 weeks and still no one has been, I also think rooms could be hoovered more and urine bottles removed from overbed tables.
Thank you for your review, we value all feedback as this helps us to improve our service where required. It is with deep regret that we were unable to have your relative's bed extensions placed in a timely manner, unfortunately, we were transitioning maintenance operatives at the time and there was...
Thank you for your review, we value all feedback as this helps us to improve our service where required. It is with deep regret that we were unable to have your relative's bed extensions placed in a timely manner, unfortunately, we were transitioning maintenance operatives at the time and there was a communication misunderstanding. We have rectified this issue by introducing a more robust communication system which will reduce such issues in the future. Rooms are hoovered daily, however, sometimes it is difficult to access rooms more than once whether this be due to visitors or if it is not convenient for the resident if, for example, they are sleeping. We encourage dignity for our residents on a daily basis, however, we are respectful of individual residents' choices which at times are not seen as suitable to others.
Very happy so far and would recommend these facilities and the workforce without hesitation. Very pleased.
Very happy so far and would recommend these facilities and the workforce without hesitation. Very pleased.
Overall the home is good. Problems involving aunt and a member of staff that has been addressed and staff dealt with by police. Keyworkers now back in and running. When I have been at meal times, I can't tell what the food is when aunt asks. Better prepared fresh food needed, and fruit (I have...
Overall the home is good. Problems involving aunt and a member of staff that has been addressed and staff dealt with by police. Keyworkers now back in and running. When I have been at meal times, I can't tell what the food is when aunt asks. Better prepared fresh food needed, and fruit (I have mentioned this a few times before). Safety of entrance to home has been addressed now after a break in, seems to be working well.
Thank you for your review; we value all feedback as this helps us improve our service where required. We would like to apologise for any concerns your Aunt has had regarding the food service at the Home. We are currently in the process of recruiting new staff to the catering team and the quality of...
Thank you for your review; we value all feedback as this helps us improve our service where required. We would like to apologise for any concerns your Aunt has had regarding the food service at the Home. We are currently in the process of recruiting new staff to the catering team and the quality of the food service is being monitored daily by the Home Manager and weekly by the Regional Team.
We are pleased to confirm security and lighting has improved. Please do not hesitate to liaise with Home Management should you require any support.
The facilities are...
The facilities are very good and the room that mum is in is lovely and clean, as are the general public areas.
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