Westwood Lodge Care Centre

Brookview, Helmsman Way, Off Poolstock Lane, Wigan WN3 5DJ

Westwood Lodge Care Centre provides round the clock nursing care, excellent accommodation and home cooking. The home sits in its own grounds and has lawned gardens and a secure patio area for relaxing in fine weather.

Some bedrooms offer patio doors out onto the gardens. The home has an active programme of activities and families are very involved in the way in which carers provide services. Has received the Gold Standard Framework for end of life care.

Accommodation is provided in single rooms, the majority of which have en-suite facilities. All rooms have TV and nurse call systems. Communal areas comprise a selection of lounges and dining areas, a reception area and quiet rooms. The upper floor can be accessed by passenger lift.

A varied and nutritious menu is offered and special diets can be catered for.

A variety of recreational and social activities are offered as well as organised outings.

Visitors are always welcome.

Please visit the website for more information.

Group: HC-One

Person in charge: Lorraine Young (Home Manager)

Local Authority / Social Services: Wigan Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Huntington's Disease • Motor Neurone Disease • Parkinson's Disease • Prader-Willi Syndrome • Stroke

Admission Information: Ages 55+.

Single Rooms: 76

Rooms with ensuite WC: 76

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Westwood Lodge Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Westwood Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Westwood Lodge Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.205 for Westwood Lodge Care Centre is calculated as follows: ( (91 Excellents x 5) + (122 Goods x 4) + (32 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 249 Ratings = 4.205

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.789 Points relating to the number of positive Reviews for Westwood Lodge Care Centre is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 12 Reviews ÷ 15.2 Target = 0.789

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Westwood Lodge Care Centre has a Review Score of 9 (8.994) from 21 Reviews


Average Ratings

  • Excellent
    8
  • Good
    11
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westwood Lodge Care Centre?

  • Extremely LIKELY
    14
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westwood Lodge Care Centre

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    6
  • Husband of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

Overall the home is good. Problems involving aunt and a member of staff that has been addressed and staff dealt with by police. Keyworkers now back in and running. When I have been at meal times, I can't tell what the food is when aunt asks. Better prepared fresh food needed, and fruit (I have mentioned this a few times before). Safety of entrance to home has been addressed now after a break in, seems to be working well.

How likely would you be to recommend Westwood Lodge Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Clare Sheehan, Careline Advisor at Westwood Lodge Care Centre responded to this review on 01 May 2018:

Thank you for your review; we value all feedback as this helps us improve our service where required. We would like to apologise for any concerns your Aunt has had regarding the food service at the Home. We are currently in the process of recruiting new staff to the catering team and the quality of the food service is being monitored daily by the Home Manager and weekly by the Regional Team.

We are pleased to confirm security and lighting has improved. Please do not hesitate to liaise with Home Management should you require any support.

Mum has been here for 2 weeks up to now and will be a resident for a few months.
Up to now, we have been looked after with good information, good care, good one to one.
Mum is kept clean, comfortable and quite happy during the long period of recovery.
Everyone is friendly.
The facilities are very good and the room that mum is in is lovely and clean, as are the general public areas.

How likely would you be to recommend Westwood Lodge Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Always well cared for, and really respectful towards my dad.

How likely would you be to recommend Westwood Lodge Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

After having a stroke, mum moved into Westwood Lodge in August 2016. She is severely disabled and needs 24/7 care.
There have been a few problems with lack of numbers of carers in the past but this seems to have been resolved. The staff are lovely and take good care of mum unless they are short staffed (when a couple of occasions mum was left in bed all day - happened in 2017). Generally, the home is very good and I feel confident that mum is being looked after properly.

How likely would you be to recommend Westwood Lodge Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Clare Sheehan, Care Advisor at Westwood Lodge Care Centre responded to this review on 07 Mar 2018:

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are aware of the staffing concern you raised directly with the Home Manager, who took immediate action to resolve this, by increasing staffing to reflect the higher dependency of the Residents at the time. We will continue to monitor dependencies monthly to ensure accurate staffing levels.

My husband has been in residential care with you for four years. His needs have been dealt with throughout.
He is comfortable, though bedridden, and cleanliness is of a high order. He enjoys the food, which is always palatable and the overall atmosphere is always pleasant.
His medical needs are dealt with thoroughly and I am satisfied with his care.

How likely would you be to recommend Westwood Lodge Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

The staff are very good, they show consideration, care and take time to show consideration and dignity to all.

How likely would you be to recommend Westwood Lodge Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

My mum has been well cared for and the staff are pleasant that are known to my mother. The downside is staff shortages, although agency staff are good, they are often unknown to my mum. Laundry, cleaning, meals are very good, activities are excellent, good entertainment, small things such as mums beads, scarves etc overlooked due to staff workload.

How likely would you be to recommend Westwood Lodge Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.7 out of 5

Clare Sheehan, Care Advisor at Westwood Lodge Care Centre responded to this review on 08 Feb 2018:

Thank you for your review, we value all feedback received as this helps us to improve our service where required. Our staffing levels are reviewed regularly and are based on occupancy and the individual dependency levels of our Residents. This will explain why staff ratios may differ at times.
We are currently recruiting for additional care staff to reduce any need for agency care usage. We strive to promote person-centred care to all of our Residents including the personal touches. We encourage Residents and relatives to liaise with their key-workers and unit managers so that individual care plans can reflect this.

Since my mother has become a resident of Westwood Lodge I've had no problems with the care she has received. All the staff are very friendly and willing to help if you have any concerns. The home always looks clean and tidy and I am always made to feel welcome when I visit. Anyone considering a residency here, I would definitely recommend it.

How likely would you be to recommend Westwood Lodge Care Centre? Extremely Likely

Overall Standard

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

For a great majority of the time, my wife has been very well looked after. The staff are caring and compassionate and always seem to cope when understaffed. Although my wife's room is nice and comfortable the community areas are a little tired and need updating and modernising. The car park always seems to be a mess and needs to be lit up in the evening.

How likely would you be to recommend Westwood Lodge Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.4 out of 5

Clare Sheehan, Care Advisor at Westwood Lodge Care Centre responded to this review on 04 Jan 2018:

Thank you for your review, we appreciate all feedback as this helps us to improve our service where required. Our staffing levels are reviewed regularly and are based on the dependencies of our residents and the home’s occupancy and as a result, staff ratios will differ at times. Westwood Lodge is in the process of having a re-fresh where all communal areas will be redecorated and modernised in 2018. Additional lighting to the rear of the building has recently been installed, with the car park situated to the front of the building part of the next phase of maintenance work. Our maintenance operative regularly conducts external walk rounds to ensure any debris that has been collected is removed with immediate effect.

The staff are very good and helpful, sadly there is not enough of them to cope. The home is well run and very friendly. Plenty of activities for the residents. Just changed the system of entering the home for good reasons, very difficult to gain entrance at the weekend, waited 15 mins last weekend.

How likely would you be to recommend Westwood Lodge Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Clare Sheehan, Care Advisor at Westwood Lodge Care Centre responded to this review on 04 Jan 2018:

Thank-you for taking the time to provide this review. We would like to respond by explaining that our staffing levels are reviewed regularly, the outcome depends on occupancy and individual dependency levels. Therefore staff ratios may differ at times.

With regards to security, we made some changes to access control and although there was a short time where minor delays occurred, a new entry system has now been installed to reduce waiting times.

The well-being, safety and security of our residents, staff and visitors is paramount to us, as is providing the kindest of care.

The staff are so caring and professional, you feel they are more family than employees. The housekeepers take such care in their work but also take the time to interact with the residents so they become friends. The activity staff do a really good job organising singers, exercise sessions, animal activities etc to entertain the residents. I would recommend Westwood Lodge to anyone looking for nursing home care.

How likely would you be to recommend Westwood Lodge Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Cared for both my parents until their deaths in January and March.
The care and support given was excellent and both my parents were cared for with the utmost respect and dignity in their dying days.

How likely would you be to recommend Westwood Lodge Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Having moved my mother from another care home I have found Westwood Lodge to be excellent in all aspects of care. My mother's overall wellbeing has improved dramatically since going into Westwood Lodge and she is happy being there. All the staff are excellent and I put that down to the leadership of the home manager.

How likely would you be to recommend Westwood Lodge Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My father was resident at Westwood Lodge for seven weeks I cannot believe anyone could complain about the care given by the staff at Westwood Lodge. They are working with patients some with dementia, some very demanding and in my opinion, they cope very well under very stressful circumstances. I would have no problem recommending this care home to anybody. My father died in their care and was treated with dignity and respect until the very end and I would like to thank everyone concerned from the cleaners to nurses for all they did for him.

How likely would you be to recommend Westwood Lodge Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My mum has been in Westwood Lodge Care Centre since May this year. She cannot move unaided, cannot speak or communicate in any way and her feeding and medication are by means of a peg. The care she receives from everyone is wonderful. All the staff whatever their role are kind, considerate and treat her with gentleness and respect and try their very best to maintain her dignity. There is a lovely friendly atmosphere which has been commented on by everyone who has visited mum with me. The kindness and support they have shown to me as her relative has been beyond praise and it is appreciated so much. They have given me peace of mind knowing that she is so well looked after and I cannot thank them enough.

How likely would you be to recommend Westwood Lodge Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Staff are overall very caring and friendly and there appears to be a good atmosphere. Care home (nursing side) is generally tidy although there are some tired looking features such as badly scratched paintwork. The lift is the tiniest imaginable given you need to be in it with a resident in a wheelchair. Access via the new entrance is a little awkward due to a rising slope, narrow manual door and lip for wheelchair access. Door security has been improved in the last year within the care home with keypad controlled access to floors. Feedback from my relative, food is ok but clearly to a constrained budget, however, staff willing to make some basic alternatives such as cheese on toast or jacket potatoes.

How likely would you be to recommend Westwood Lodge Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.2 out of 5

Tracy Johnson, Asiistant Operations Director at Westwood Lodge Care Centre responded to this review on 14 Sep 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.

Thank you for your kind comments regarding our caring and friendly staff at Westwood Lodge, they work very hard to ensure all our residents are cared for to a high standard.

I was pleased to note that you have observed some improvements in the home; we will continue to make changes to the environment of the home to the benefit of our residents. Our menus are reviewed quarterly and we use fresh seasonal fruit and vegetables to ensure our resident's meals are flavorful and nutritious. We can always offer alternatives if the menu choices on any given day are not well received and we are very happy for our chef to personally meet with our residents to ascertain their personal preference, likes and dislikes.

You are welcome to meet with me when next you visit the home to discuss any concerns that you may have so that we can address these immediately they occur.

My wife has been in this care home for 1 month and I find it to be a lovely place for her, she has settled very well.

How likely would you be to recommend Westwood Lodge Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

My mother has been in the care of these lovely people for two weeks. She is a high risk of falls and has difficulty communicating. The staff work extremely hard and nothing is too much trouble for them. I feel confident in the care and safety of my mother here. I have observed the responses from the residents and staff and they are all treated with dignity and respect. They are asked if they are comfortable. The activities provided are enjoyed by all those capable of participating and are entertaining and variable.

How likely would you be to recommend Westwood Lodge Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Since my husbands admission to Westwood Lodge he has been treated with dignity and respect. He has brain damage and is bed bound and is unable to do anything for himself. He is unable to communicate so staff need to anticipate all his requirements, which they do very well. He is incontinent both ways, so has a cathater and wears pads. As he is bedbound he can be prone to bed sores, so they have to turn him on a regular basis, as he is unable to do this himself. He cannot feed himself and due to swallowing problems has to have pureed food and thickened drinks. He has outbursts of abuse, which is all part of his brain damage, the staff understand this and are always very patient. Wonderful place.

How likely would you be to recommend Westwood Lodge Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mum is very well looked after, respected and loved by all members of staff.

How likely would you be to recommend Westwood Lodge Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

I find Westwood Lodge a very pleasant care home. My friend who is a resident there is very happy with the facilities. Staff are extremely helpful and caring. I could recommend this to anybody. Residents are treated with dignity and excellent care.

How likely would you be to recommend Westwood Lodge Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Submit a Review for Westwood Lodge Care Centre

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Westwood Lodge Care Centre