Westwood Lodge Care Centre

Brookview, Helmsman Way, Off Poolstock Lane, Wigan WN3 5DJ
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9.3 67 Reviews
  • Westwood Lodge Care Centre, Wigan
Westwood Lodge Care Home, situated in a peaceful residential area just outside Wigan, is a friendly and purpose-built home offering personalised nursing care.

Inside, the home boasts patio, premier and en-suite bedrooms, as well as a variety of places for residents to relax, dine, exercise and socialise including a hair salon, hobby room and large garden.

With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents receive the best possible care and support.

Paying attention to the nutritional needs of each resident, the catering team at Westwood Lodge create delicious meals to ensure a lovely dining experience for all residents and visitors, all of which can be enjoyed in the spacious dining areas.

The wonderful care team at Westwood Lodge design a varied and enriching activity programme, getting to know residents individually so that their personal interests and preferences can be factored in. This works towards creating an inclusive and engaging lifestyle at the home, where residents have something to look forward to each day.

To ensure connections with the wider community are maintained, the team also have good relationships with local community groups and schools across Wigan, and regularly arrange meet ups and trips to get involved with.
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Care Provided by Westwood Lodge Care Centre

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 76 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1270

These prices are only a guideline, please contact Westwood Lodge Care Centre to find out the exact price for your requirements.

Contact Westwood Lodge Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westwood Lodge Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Alison Eden (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025

Room Information

  • Single Rooms (76)

Westwood Lodge Care Centre Reviews (67)

9.3

Westwood Lodge Care Centre has a Review Score of 9.3 (9.257) out of 10, based on 19 reviews in the last 2 years.
Over all time Westwood Lodge Care Centre has 67 reviews.

Overall Experience
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Reviewer Connection to Westwood Lodge Care Centre
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Total of 67, showing 21-40
Review from Ann D (Daughter of Resident) published on 7 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is in Westwood Lodge Care Centre. The staff are excellent they are lovely and thoughtful. Also if you go into other care homes they don't really smell nice but here it's spotless and always smells fresh. The cleaner is always cleaning and pops in to talk to Dad because he can't watch the telly
because he's nearly blind she pops in for a quick chat. Would recommend, it's a lovely atmosphere and plenty going on for the residents.
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Review from Karen L (Daughter of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always pleasant and helpful even during all the covid restrictions. They have done their very best to make sure you can keep in touch with your loved ones. Even the handyman is more than happy to help if he can and he, like the staff is always pleasant and polite. Could not ask for more.
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Review from Lindsey B (Daughter of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have come into Westwood Lodge about 6 weeks ago and they love it so much me and my sister are so happy and they can't praise you all enough.
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Review from D B (Son of Resident) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As like most families, we have not been to the home much this year, but the home have been brilliant with keeping us informed about everything.
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Review from Pat B (Friend of Resident) published on 8 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Until the Covid outbreak put a stop to visits, I visited my former neighbour every week. I always found the staff I met to be friendly, efficient, helpful and even though they were always very busy, they took time with the residents, treating them tenderly and with the utmost care and dignity. My friend
is very fond of the staff who care for her and feels safe and secure.
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Review from Alan D (Son of Resident) published on 2 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and Dad lived in Westwood, but Dad passed away in April during the lockdown, which was extremely hard. Mum was grieving and visiting was restricted, we really struggled but with true Westwood fashion, they stepped up and allocated mum a ground floor room, so we could at least window visit. Mum herself
was admitted to hospital several times, thankfully staff and nurses recognise signs of mums illness and phoned for an ambulance on each occasion. Mum is now recovering nicely, staff are working very hard, and the results are showing mum is now the best she’s been for ages. Thanks, everyone, you are doing a brilliant job.
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Review from Betty E (Wife of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always been happy with Westwood Lodge. However, I have not been since April due to Covid-19 pandemic. So I hope to see my relative very soon.
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Review from Kevin M (Husband of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They have given excellent care to my wife for the last 18 months and I would highly recommend Westwood Lodge management and all the care workers.
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Review from Audrey H (Daughter of Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are very kind towards the residents always treating them with respect and dignity. The rooms could do with updating, but are on the whole clean and tidy, Special thanks to all of the staff for the care they show. Keep up the good work.
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Review from Simon M (Son of Resident) published on 20 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is currently in Westwood Lodge and has been for the past 12 months. We find the staff very friendly, helpful and professional in their work and will go out of their way to make sure my mum is cared for in the best possible way. Also when my dad is there he is looked after and nothing is too much
trouble. We can not praise all the staff enough, it is a very well run home.
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Review from David M (Son-in-law of Resident) published on 17 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My in-laws are both being cared for in Westwood Lodge, myself and the whole family could not have wished for a nicer place for them to live. Staff are professional and friendly, my in-laws can’t praise them enough for all they do.
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Review from Beverley L (Niece of Resident) published on 16 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westwood Lodge Care Home are currently taking excellent care of my Auntie and Uncle. Despite them having different needs and separate rooms, the staff in the care home make sure they have as much contact as possible in an attempt to make them feel they have that 'home from home' comfort and daily routine.
The staff are welcoming to guests at anytime, always available to communicate with if there are any questions/concerns and willing to help in as many ways as possible. Both my relatives have commented on the food as being excellent, with my uncle, especially, enjoying is cooked breakfasts and occasional ice cream.
The rooms are clean, quite spacious with pleasant views. There are activities to join in with if they want to and when health allows. My cousin chose this home for my Auntie and Uncle (his parents) and I truly believe he could not have made a better choice.
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Review from Lynsay T (Granddaughter of Resident) published on 28 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Westwood Lodge enough. The staff cared for my grandma like she was family and made her last few months happy. When she went in she couldn't walk and needed a hoist but the staff got her walking again and did so much for her. The activities were amazing and she loved living there.
The rooms were spotless and everyone was treated with dignity and respect. They honestly couldn't do enough for my grandma. I cannot thank them all enough.
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Review from V K (Wife of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers do treat the residents with care and respect, which sometimes is very difficult when so short staffed. That happens regularly.
The rooms could do with an update, especially the carpets which are unhygienic. They are cleaned regularly but it would be better with floors which could be cleaned
better.
Also an update on the food.
Reply from Clare Sheehan, TBC at Westwood Lodge Care Centre
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your kind comments regarding our staff team; we have worked hard to recruit the…read more
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Review from John C (Son of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I have no complaints about any members of the staff that work in the home. They have all been fantastic in the way they have cared for my mum. The staff from top management to nurses, carers and all the rest of the staff are very caring and can't do enough for my mum in everything they
do.
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Review from Lynn T (Daughter of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been here for 2 years thanks to the excellent care of the nursing staff. They have provided medical care in line with her and the family's wishes to avoid the stress of hospital treatment. All the staff are very caring, they are always welcoming and the cleanliness is good.
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Review from Dorothy T (Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Everything about the home is very good. All the staff are easy to get on with and I feel really content here. It is more like a hotel than a home. Everywhere is spotless.
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Review from Michael B (Son-in-law of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home and care staff work to a high standard.
My only advice is for air fresheners to be placed along corridors as the air was stale and unpleasant on our frequent visits.
Reply from Claire Hurworth, Care Line Manager at Westwood Lodge Care Centre
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver…read more
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Review from B B (Wife of Resident) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been satisfied with the care my husband has received over the past five-plus years. He is clean, comfortable, warm and well fed.
The home is always clean and warm - never any odours such as I have found in other homes I have visited.
All-around high standard.
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Review from K H (Daughter-in-law of Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Care and compassion of the staff at the care centre were exceptional. In particular, the lead medical staff on duty showed a willingness to go above and beyond. Facilities were acceptable.
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Current Review Score: 9.3 (9.257)

Overview of Review Score

The Review Score of 9.3 (9.257) out of 10 for Westwood Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.257 for Westwood Lodge Care Centre is calculated as follows: ( (121 Excellents x 5) + (62 Goods x 4) + (17 Satisfactorys x 3) + (6 Poors x 2) + (12 Very Poors x 1) ) ÷ 218 Ratings = 4.257
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westwood Lodge Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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