Alt Park

Parkstile Lane, Gillmoss, Liverpool L11 0BG
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9.2 42 Reviews
  • Alt Park, Liverpool
Alt Park Nursing Home specialises in providing care for young and elderly adults and also provide care for individuals with challenging behaviour.

Situated in Gilmoss, the home shows off two large gardens at the front and rear of the building surrounded by three established local parks which offer a unique rural setting.

The home is set on two floors and provides accommodation of 35 single rooms. There are three large open plan lounges leading to a south-facing conservatory, which offers both ample seating and a breath-taking view of the main garden area.

The home also accommodates 12 single bedrooms downstairs, all individually dressed to suit the unique needs of the residents. On the first floor, there are 23 single bedrooms, 5 of which have en-suite facility.

The three lounges are confined with their own identity and purpose - quiet lounge, main lounge and dining lounge. All lounges are equipped with flat screen tv's, radio & reading material.

The dining room lounge has direct access to the conservatory and kitchen allowing residents to request drinks and snack in-between regular meals offering both ample seating and a breath-taking view of the main garden area.

The conservatory also accommodates day-time activities with the support of the activity co-ordinator.

There are ample toilet facilities and bathing areas provided, within close proximity to all residents. Each bedroom will be designed with a different colour door and special features to ensure that residents living with dementia can relate to their own living space. Corridors are filled with memory lane photos, reading corners and other interesting features to help residents living with dementia to stay stimulated.
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Care Provided by Alt Park

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Alt Park to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Alt Park to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Jewin Edwin (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (35)
  • Single Rooms with Ensuite Wet Room (4)

Parking

  • Parking is available on site

Alt Park Reviews (42)

9.2

Alt Park has a Review Score of 9.2 (9.167) out of 10, based on 14 reviews in the last 2 years.
Over all time Alt Park has 42 reviews.

Overall Experience
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Reviewer Connection to Alt Park
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Total of 42, showing 1-20
Review from Chistopher L (Brother-in-law of Resident) published on 21 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Sadly my brother in law was sent to Alt Park via hospital, this is not somewhere we would have chosen for him, i would advise anyone to find somewhere else where all the staff are properly trained and have at least some common sense. The place is not that clean and the meals are not sufficient the
portions are far too small, the care he was given was inconsistent, he was not monitored as he should have been which caused him a lot of distress and not toileted frequently enough , leaving him in soiled clothing for too long. There was very little respect for him or us as a family. Thankfully we were able to have him moved to a wonderful home where EVERYONE is treated with kindness and respect the food is plentiful and the care is exceptional. Up to now he has not had anymore falls or soaking clothing or treated with indifference. Give Alt Park a miss, there are much better places out there who actually care.
Reply from Alison Foreman, Commercial Director at Alt Park
We were saddened to read your review, as you know, there are aspects of your comments which are very much disputed which we are not able to discuss here. Therefore, we send out best wishes to your…read more
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Review from Patricia C (Relative of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I was brought up with the belief that if you can't say anything nice..... don't sat anything at all. So i'm not going to say anything at all !!!!! My mother was a wonderful person and was always very tactful.
Reply from Alison Foreman, Commercial Director at Alt Park
How sorry we are to read your review. We know you were unhappy and the nursing team did their best to reassure you, however we expect all of our staff to be treated with respect. We are always…read more
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Review from K C (Daughter of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
On arrival here dads dementia had progressed significantly and after a long stay in hospital he had lost his use of walking and used to wearing a catheter. Within a short time he was off catheter and totally mobile and putting on weight. Since he went in i always thought the staff were the no1 thing
I liked about home. They are on the ball with everything and compassionate thorough empathetic professional and skilled etc. I can't fault Alt Valley and if you want the best care for your loved one don't doubt this home. Dad passed away yesterday morning after a few days end of life care. Wow the staff last week were unbelievable. We were so looked after day and night the staff and nurses medical team district nurses etc. I was so scared and they couldn't have done any better. Day and night with us or a staff member outside. Even after dad passed and they changed and washed him dad looked so peaceful. We will be forever grateful to each and every one of you. Thank you so much xxx
Reply from Alison Foreman, Commercial Director at Alt Park
Thank you for your heartfelt review, and may we send our condolences to both you and your family at this sad time. Your praise of the team is most appreciated, they work so had to provide the very…read more
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Review from William I (Husband of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Quiet happy. Well looked after. No complaints.
Reply from Alison Foreman, Commercial Director at Alt Park
Good to know! Thank you or taking the time and trouble to review Alt Park, we appreciate it. Kind regards
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Review from A H (Son of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well managed, well staffed. Really good communication, so I feel at ease that my dad is being cared for as I hoped he would be.
Reply from Alison Foreman, Commercial Director at Alt Park
Thank you very much for your review of Alt Park, it is appreciated. Kind regards
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Review from G L (Son of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the care my mum receives.
Reply from Davey Taverner, Digital Marketing Manager at Alt Park
Hello and thank you for taking the time to review Alt Park so highly. We are delighted to know you are happy with the care your mum is receiving with us. Thank you again and have a lovely day.
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Review from L J (Wife of Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean and well-decorated home. The staff are caring, polite and very friendly. Residents always appear well looked after, clean and tidy. The rooms are well-appointed and convenient for all resident's needs. There are always activities for residents and all are encouraged to participate.
Reply from Davey Taverner, Digital Marketing Manager at Alt Park
Wow! Thank you for the outstanding review of Alt Park. We appreciate your feedback and are continually looking to improve our services so the recognition of our hard work and dedication is warmly…read more
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Review from J R (Husband of Resident) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always good every day.
Reply from Davey Taverner, Digital Marketing Manager at Alt Park
Thank you for taking the time to review Alt Park so highly. We appreciate your feedback and hope you visit again soon. Have a lovely day.
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Review from G C (Daughter of Resident) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have had good experience at Alt Park for 2 and a half years. Their staff always listens to me about Mum's needs, it's a family-type nursing home (small/friendly).
I feel Mum is safe and settled there, especially when she is unwell. The nurses, senior carers, cooks, laundry, and cleaners have always
been helpful to both Mum and me.
Reply from Davey Taverner, Digital Marketing Manager at Alt Park
Thank you for taking the time to review Alt Park so fondly. We appreciate your warm words about our team and will be sure to share them. We are thrilled you and your family feel so welcomed and…read more
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Review from David W (Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am enjoying my stay in Alt Park Nursing Home.
Their staff are well-trained and they give me all the respect I deserve.
They give me everything I need to enjoy my stay such as taking me out for shopping, to see my family members and to see my doctors when necessary.
Reply from Davey Taverner, Digital Marketing Manager at Alt Park
Hi, thank you for taking the time to review Alt Park so highly. We value all feedback we receive and we are so glad you are enjoying your stay with us. Have a lovely day. Thank you
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Review from V C (Wife of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really good staff, very good management. Staff know what they are doing. Very supportive manager. Staff are friendly. Home is always clean. No bad smell. I am happy with everything.
Reply from Davey Taverner, Digital Marketing Manager at Alt Park
Thank you for taking the time to review Alt Park so highly. We appreciate your feedback. Have a lovely day, thank you.
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Review from Hazel C (Sister-in-law of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Alt Park has been very good. Staff care about the residents and do an excellent job. My brother-in-law can be difficult but they manage to get him involved in events and make him comfortable.
The nursing staff are managing his pain from an old injury, which is helping his mobility.
Sometimes he isn't keen on the food served to him, but he is provided with an alternative when this happens. Even though he is reluctant staff manage to persuade him to have a shave, which is brilliant and much appreciated. His clothing is washed and returned quickly so he is never short of something to wear.
Reply from Davey Taverner, Digital Marketing Manager at Alt Park
Thank you for taking the time to review Alt Park so highly. We appreciate your feedback and will be sure to let the team know. Have a great day. Thank you.
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Review from C R (Daughter-in-law of Resident) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father-in-law has been a resident at Alt Park for 18 months. During this time there have been several managers, there appeared to be little leadership and the home faced many challenges, which were noticeable as a visitor. There is another manager in situ now and it is clear to see how well the home
is running. There are many new staff, with just the occasional agency. As a family member I am keen to see the home progress further and I am sure with the new manager Alt Park will flourish.
Reply from Davey Taverner, Digital Marketing Manager at Alt Park
Thank you for taking the time to review Alt Park so highly. We appreciate your feedback. Have a great day.
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Review from Maria M (Wife of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came from another care home where he was unhappy, but since arriving at Alt Park, he is a different person. He has banter with the staff, playing games, etc.
Reply from Lynn Billingham, Business Development Manager at Alt Park
Thank you for taking the time to submit a review for Alt Park. It is wonderful to hear how happy your husband is, enjoying the entertainment and having banter with the staff. I will share your kind…read more
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Review from Gary C (Son of Resident) published on 15 June 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Father was only at Alt Park Nursing Home for 1 week and sustained a broken left wrist lacerations and bruising on his left arm which the home cannot explain despite my Dad having 1 to 1 care. My Dad went to Aintree Hospital and there is an open Local Authority Safeguarding enquiry about this. There
is also a Police investigation.
Reply from Lynn Billingham, Business Development Manager at Alt Park
Thank you for taking the time to submit a review. We welcome all reviews as they help us to develop and improve our services. Sadly, when people are living with advanced dementia their behaviour is…read more
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Review from Michael T (Husband of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been in Alt Park now for three years, her arm was broken in the last home she resided in and she spent 5 weeks in hospital and came from the hospital to Alt Park. I felt the love and the empathy the moment I stepped into the home and knew in an instant that this was the home for my wife.
It was a different set up to the other care homes she had been in, residents were sitting together eating their meals and it felt to me like they were all family, and I instantly thought that this can now be part of her family and everything came to fruition. I have never looked back and have noticed the calm in my wife it has made me feel at ease. The staff are nice and polite and the management run a clean and tidy ship. I would highly recommend Alt Park to my family and friends, they have worked extremely hard over the last 2 years with COVID and kept all our loved ones safe. Well done Alt Park and a big thank you.
Reply from lynn Billingham, Business Development Manager at Alt Park
Thank you for taking the time to submit a review for our home, which we really appreciate. It is lovely to hear how happy you are with the home and the care provided. We will share your kind words…read more
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Review from Andrew (Brother of Resident) published on 26 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alt Park really is a home from home. The care and individual genuine attention shown to my wonderful brother could not be bettered. The atmosphere at Alt Park is loving and I noticed from the outset that the manager and her team always strive for and achieve every day.
Clinical judgment and response
is sound and every effort has been made to assist my brother in often difficult and sometimes unusual circumstances. At Alt Park the little touches are always there which mean so much to my brother. Thank you Alt Park.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Alt Park
Hi there, thank you for taking the time and sharing your brother's experience at our home. We are thrilled to hear you are happy with our team's care and support for your bother. It is our pleasure to…read more
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Review from Jessica O (Granddaughter of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing. This has been my Nan’s home for 5/6 years, and they have treated her like family. I am comforted knowing that she has been looked after by the most selfless members of staff who go above and beyond to make the last few years of her life happy and comfortable. The decor inside has
been created to bring a ‘home from home’ to its residents, with bright colours and huge artwork to symbolise the city of Liverpool. Without a doubt, the best care home you could wish for for your loved one.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Alt Park
Thank you so much for this thoughtful review. We really appreciate you taking the time out to share your experience with us. We are pleased that the efforts put in by the team here at Alt Park were to…read more
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Review from Shirley W (Daughter-in-law of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alt Park staff went above and beyond making my mother-in-law extremely comfortable in her last 12 months. They took over care after she was moved from another care home, on arrival they discovered bedsores that hadn't been treated and got them seen to straight away. My mother-in-law had been in extreme
pain and the old home hadn't noticed, Alt Park realised straight away and helped. Obviously, with lockdown, we hadn't been in to seen her but Alt Park was brilliant and arranged for visits safely when possible. On her birthday they went out the way to spoil her for us and again arranged a short safe visit. Sadly my mother-in-law passed away at the beginning of this month but we wanted to thank all staff for the care and compassion throughout the 12 months she was with you, it's just a shame we didn't get to meet you properly. Thank you again.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Alt Park
Thank you for taking the time to share this experience with us. We truly care for the well-being of each of our residents, that is why we always make sure they are healthy, happy, and loved. It was…read more
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Review from Denise K (Daughter of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at the home for a few years and has always received excellent care from the amazing team of nursing staff and carers. I am so glad we chose Alt Park for her! Keep up the good work everyone, I know you will.
Reply from Param Kaur, Marketing Executive at Alt Park
Thank you so much for this thoughtful review. We really appreciate you taking the time out to share your experience with us. We are pleased that the efforts put in by the team here at Alt park were to…read more
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Current Review Score: 9.2 (9.167)

Overview of Review Score

The Review Score of 9.2 (9.167) out of 10 for Alt Park is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.167 for Alt Park is calculated as follows: ( (100 Excellents x 5) + (43 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (23 Very Poors x 1) ) ÷ 168 Ratings = 4.167
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alt Park is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Nov 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Jewin

Jewin Vellara Edwin

Job Title: Registered Manager Joined: 2023

Jewin Vellara Edwin is the Manager of Alt Park with many years of care experience. Jewin is very experienced in the care home sector and is committed to providing a high–quality service. He has a passion for supporting those with dementia and mental health needs and is a hands-on manager who often spends time working alongside staff with residents.


Jewin is ultimately responsible for the effective and professional running of the care home but will allocate time to discuss any aspect of our Residents care or any problems they may be experiencing. Jewin is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in his care. He is a dynamic team leader and has an ongoing interest in professional development and career progression.

Frequently Asked Questions about Alt Park

What types of Care is Alt Park registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alt Park have?

There are 35 Single Rooms.

What are the Facilities & Services at Alt Park?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alt Park to the centre of Liverpool?

4.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alt Park to verify any information. View our terms and conditions. Alt Park has an Enhanced Service - more info.