What types of Care is Cressington Court registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Cressington Court?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Cressington Court to the centre of Liverpool?

4.1 mile(s) as the crow flies, distance by road may be significantly further.

Cressington Court care home, Beechwood Road, Aigburgh, Liverpool, Merseyside L19 0QL

Review from L F (Respite Resident) published on 26 April 2023 Submitted via Website • Report

Overall Experience

Cressington Court care home is a fabulous facility. A family member has just had 3 weeks of respite he has dementia and lewy bodies. The staff team could not have been more supportive of him. Family members who visited Cressington always had a positive word to say. Staff are happy and quick to oblige

and speak to family members. Service users' individual rooms are clean and warm. This is the 2nd Lotus care home I have used and would highly recommend them to any family looking for a caring supportive environment. Although CQC has highlighted some operational concerns in Cressington. Always look at the quality of the care which is second to none provided by Lotus Care.

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Review from Valerie J (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report

Overall Experience

My mum has been in Cressington Court for nearly two years. I cannot thank the friendly staff enough for my mum's last week alive. They couldn’t have done enough to make her comfy and give her the dignity she deserved at end of her life. We as a family were asked constantly did we want a drink or something

to eat or even if we wanted to talk.
We were very touched as Mum always had a smile for the staff and us when we visited. Sadly my father only died 5 months ago or he would have been with her but they are together now.
Thank you very much you were like a family to her.

Reply from Jay Patel, Owner at Cressington Court

Thank you for your review. I will ensure that all the team at Cressington Care Home are informed. They all work so hard and care so much, they will be over the moon.

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Review from Catherine M (Daughter of Resident) published on 29 April 2022 Submitted via Website • Report

Overall Experience

My father died at Cressington Court Care Home in September 2021 having been a resident there for over a year; he was admitted during the pandemic. Our family found the care, courtesy and professionalism of managers, clinical staff and personnel at all levels to be outstanding. Despite working under

great pressure due to the pandemic, managers were never too busy to answer queries and liaise over every aspect of care. The kindness, empathy and sensitivity displayed when my father was at end of life made a desperately sad time easier to bear. He died surrounded by love and we will always be grateful for that. We were enormously impressed by Cressington's high standards.

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Review from Colin D (Son of Resident) published on 22 February 2022 Submitted via Website • Report

Overall Experience

My mother is a resident here and I have no issues with the general carers at this home who tend to my mothers day to day needs. In fact, I would go so far as to say one or two of them are very good. However, the management are another story. They never answer their telephone and I'm talking for days

on end, they are rude when they do answer and appear to be power crazy. I understand in current times how important for procedures to be adhered but whenever myself or a family member try to book a visit, (Covid permitting) it takes some days to actually speak to a member of staff. Sometimes it appears that agency staff are the only ones answering. Staff tell you to ring the manager's office, which is a joke. If you are unlucky enough to get one particular lady be prepared for her rudeness. This lady will stress how difficult it is to book a visit as it has to be logged on her planner, she likes to choose the time and day you can visit. We have struggled to see my mother once a week!

Reply from Clare Sullivan, Manager at Cressington Court

In line with the guidance set by Liverpool City Council on 28/01, the care home operates a visiting planner which allows families to make pre-arranged appointments for visiting. Unfortunately, as per the guidance from LCC, we don't accept adhoc visits (unless the resident is EOL). Visits are given on a first come, first served basis. All visits are in the resident's bedrooms (unless they plan and visit to take them out).
The first visit of the day is at 10.30am and the last visit is 17.45pm and last 1.5 hours. The visits can be booked weeks in advance. We also hold a planner for families to arrange for outings separately. We try to plan visits around the residents: for example, we don't book visits during meal times or when we know they have appointments, etc. unless they specifically need this.
Families are able to book visits via either the telephone or email - cressington@lotuscare.uk
If the phone lines are busy please email us, we will always respond and ensure a booking slot is arranged.

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Review from M D (Brother of Resident) published on 11 December 2019 Submitted via Postal Card • Report

Overall Experience

When we first visited Cressington Court, the home was clean and tidy and well presented. The rooms were newly decorated and the staff were friendly. The staff were busy and attentive to the residents and we decided that this was the right place for my sister. During her stay, the staff were patient

and caring. We had every confidence in them when leaving her there and she was treated with real dignity at her passing.

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Review from J O (Brother of Resident) published on 11 November 2019 Submitted via Postal Card • Report

Overall Experience

I would like to thank Cressington Court for all their hard work and dedication towards my sister. The care she gets is absolutely brilliant. As for myself, her brother, I am kept informed and up to date with everything they do for her. So please keep the good work up, I appreciate it very much. Thank

you all very much.

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Review from Jackie F (Daughter-in-law of Resident) published on 3 September 2019 Submitted via Website • Report

Overall Experience

All the staff are dedicated and go the extra mile. I love the way they interact with the residents and show great care and empathy.
They also allay all relatives fears and answer any questions you may have.
Residents who are bedridden will have regular visits by staff to ensure they are not lonely.

This socialisation is really important to improve their quality of life. When our relative recently died of old age one carer stayed with her until we arrived as she didn't like her being alone. Another staff member bought her a cuddly toy out of her own money when she felt poorly to cheer her up.
The home has recently been redecorated, new flooring, windows and the upstairs lounge is an amazing area where staff can interact with residents and feed them. I would highly recommend this home. My relative has been in 4 homes in the last 8 years and this is by far the best and happiest one.

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Review from Peter W (Brother of Resident) published on 27 August 2019 Submitted via Website • Report

Overall Experience

My brother has been in Cressington Court for a year now and he has been looked after by the staff excellently. They greet him with smiles, kind words, nothing is too much trouble for them. They are like family to him. He receives 24hour care so I know he is safe. There is always a nurse on site which

reassures me that he is looked after well. The food is good and varied and they will gladly deal with any dietary needs.
The home is nicely decorated, clean and warm.
I can now relax knowing that his needs are catered for so well. Thank you.

Reply from Clare Sullivan, Manager at Cressington Court

Thank you for your kind words. At Cressington Court we strive to provide a high standard of care.

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Review from Val B (Sister of Resident) published on 25 February 2019 Submitted via Website • Report

Overall Experience

My sister has been in Cressington for five months. The staff make the home. They are very caring and respectful of all patients. I was pleasantly surprised at how quickly my sister settled in. I ask her from time to time if she is happy at the home, I always get the same answer, YES. I feel that speaks

volumes.

Reply from Clare Sullivan, Manager at Cressington Court

Thank you for your kind words. We love to hear such lovely feedback.

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Review from Jeanette W (Daughter of Resident) published on 14 January 2019 Submitted via Website • Report

Overall Experience

What can you say about this home and the staff? Totally dedicated and professional in their duties, they make my Mum so happy and comfortable. One thing for sure is that I can sleep well in my bed at night knowing she is being cared for and looked after by the staff. They let my mum do her own thing

and give her a chance to express herself even when she thinks she’s the boss, they go along with it, it gives her a sense of independence and makes the staff happy as well knowing my mum is happy as well.

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Review from Bernie B (Niece of Resident) published on 3 September 2018 Submitted via Website • Report

Overall Experience

Visited today on my aunt's 91st birthday I took in cake for all residents and an extra one for my aunt as she is room bound -not a single person in the home knew it was her birthday even though date of birth is on the board and I am told lotus care do not celebrate residents birthdays -even though you

promote home from home and exceptional care - a card ? A banner ? Some sense she was worth something to you as her "family" I am appalled at the lack of respect oh I trimmed her nails whilst I was there -clearly no one cares very much here she had claws and no one had noticed - you are missing the point -you might have all your forms filled in but you have lost the care and compassion the previous owner had - I hope you hang your heads in shame ...I will formally complain on Monday but you really need to reflect on your approach -the lack of compassion is so very upsetting for me as a family member that pays you to care for my aunt -shocking -words fail me ...

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Review from Daniel H (Grandson of Resident) published on 13 August 2018 Submitted via Website • Report

Overall Experience

Amazing caring staff, would highly recommend and would like to thank all of them again on behalf of myself and my family.

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Review from Janet S (Daughter of Resident) published on 25 October 2016 Submitted via Website • Report

Overall Experience

I can highly recommend Cressington Court Care Home. My Mum moved in five weeks ago after five years in another care home and as a family, we are delighted with way she has been welcomed and the care given to her. She has settled in very quickly due to the lovely competent and caring staff who have also

made us feel very welcome.
All the staff, management, carers and nurses have gone to great lengths to reassure us and what could have been a very stressful period has been smooth and relaxed. The home is lovely and clean and always smells fresh. We couldn't be more pleased that Mum is at Cressington Court and know that she's in very good hands, safe and well cared for and it's a pleasure to visit her there. Thank you all.