Over all time Cressington Court has 13 reviews.
Review from L F (Respite Resident) published on 26 April 2023
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Review from Valerie J (Daughter of Resident) published on 22 February 2023
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Reply from Jay Patel, Owner at Cressington Court
Thank you for your review. I will ensure that all the team at Cressington Care Home are informed. They all work so hard and care so much, they will be over the moon.
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Review from Catherine M (Daughter of Resident) published on 29 April 2022
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Review from Colin D (Son of Resident) published on 22 February 2022
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Reply from Clare Sullivan, Manager at Cressington Court
In line with the guidance set by Liverpool City Council on 28/01, the care home operates a visiting planner which allows families to make pre-arranged appointments for visiting. Unfortunately, as per the guidance from LCC, we don't accept adhoc visits (unless the resident is EOL). Visits are given on a first come, first served basis. All visits are in the resident's bedrooms (unless they plan and visit to take them out).
The first visit of the day is at 10.30am and the last visit is 17.45pm and last 1.5 hours. The visits can be booked weeks in advance. We also hold a planner for families to arrange for outings separately. We try to plan visits around the residents: for example, we don't book visits during meal times or when we know they have appointments, etc. unless they specifically need this.
Families are able to book visits via either the telephone or email - cressington@lotuscare.uk
If the phone lines are busy please email us, we will always respond and ensure a booking slot is arranged.
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Review from M D (Brother of Resident) published on 11 December 2019
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Review from J O (Brother of Resident) published on 11 November 2019
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Review from Jackie F (Daughter-in-law of Resident) published on 3 September 2019
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Review from Peter W (Brother of Resident) published on 27 August 2019
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Reply from Clare Sullivan, Manager at Cressington Court
Thank you for your kind words. At Cressington Court we strive to provide a high standard of care.
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Review from Val B (Sister of Resident) published on 25 February 2019
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Reply from Clare Sullivan, Manager at Cressington Court
Thank you for your kind words. We love to hear such lovely feedback.
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Review from Jeanette W (Daughter of Resident) published on 14 January 2019
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Review from Bernie B (Niece of Resident) published on 3 September 2018
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Review from Daniel H (Grandson of Resident) published on 13 August 2018
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Review from Janet S (Daughter of Resident) published on 25 October 2016
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Date: 17 Oct 2024
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Well-led
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