Kingswood Mount Care Home

Springwood Avenue, Woolton, Liverpool L25 7UW
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8.8 60 Reviews
  • Kingswood Mount Care Home, Liverpool
Kingswood Mount Care Home is a purpose built home and is situated in Woolton, some 7 miles from Liverpool in a very quiet, pretty location, surrounded by trees and extensive private gardens.

Harbour Healthcare have very recently acquired the home and brought along extensive experience of delivering high quality, personalised care. The understanding of individual needs of nursing and residential residents, coupled with understanding the challenges faced by those who suffer the impact of dementia on their lives, will ensure that the home operates to the highest of care standards. Dedicated training and leadership will ensure that the care team benefit from this enhanced focus on all that is essential for the best of care for residents.

Kingswood Mount Care Home is undergoing a programme of updating and refurbishment. Resident rooms are being redecorated with a feature wallpapered wall with the resident choosing colours and décor. The gardens, conservatories and lounges are also receiving the same care and attention, the whole emphasis is to improve the place residents call 'home'. Harbour Healthcare strives to ensure that residents feel settled, safe and 'at home' always.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Care: from £1200
  • Self-Funded Nursing Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Nursing Care: from £1200
  • RESPITE Self-Funded Nursing Dementia Care: from £1200

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Kingswood Mount Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • John Kelly (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Kingswood Mount Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Kingswood Mount Care Home has a private car park with parking, including disabled parking bays, for people visiting the Home. No charge to use the cark park.

Kingswood Mount Care Home Reviews (60)

8.8

Kingswood Mount Care Home has a Review Score of 8.8 (8.798) out of 10, based on 17 reviews in the last 2 years.
Over all time Kingswood Mount Care Home has 60 reviews.

Overall Experience
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Date Published
  • 60
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Reviewer Connection to Kingswood Mount Care Home
  • 30
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Total of 60, showing 21-40
Review from Keith F (Son of Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't normally do reviews but I do believe in giving credit when credit is due when the time came to put Mum in a care home. I was concerned as you hear some horror stories but for 18 months before my mum died I can honestly say there wasn't one issue that I could complain about.
From nurses, carers,
cleaners, handyman entertainers, I witnessed how they worked with the residents, my mum smiled every time staff were around, she certainly enjoyed her time there.
In the days leading up to Mum's death, relatives stayed in the home and all the staff could not do enough for us, even the night staff who we had never met before looked after us, nothing was too much trouble for them.
During the last few days, I really got to know how difficult their job was, as I witnessed them at work close up and I can honestly say all the staff at the home are professional, caring people and the management should be proud of them.
I wouldn't think twice about recommending Kingswood Mount.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

Firstly I am very sorry to hear you lost your mum.
Thank you for taking the time to write a review. It's great for the team to read what an impact they had, not only on your mum but also on yourself and the wider family. We really are proud of our Team at Kingswood Mount.
Best wishes.

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Review from Abby M (Granddaughter of Resident) published on 19 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kingswood Mount is an extremely loving and friendly home. All the staff are very welcoming and kind, always showing support to, not only the residents but you and your wider family as well! My nan has become much more settled and content since joining the care home at the beginning of the year and I
couldn't fault the care she has received through the year so far! I know she is looked after, given the specific care she needs and treated like family. I have nothing but good words and recommendations for this care home. As well as having new management, I believe the care home will reach even better levels than they are already at and for that, as a family, we are very grateful. Thank you to everyone who puts the time, effort, skills and, most importantly, the love into looking after our nan!
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

What a wonderful review! Thank you for putting so much consideration into your review. It's great to read how supported you and your wider family feel as well as your nan.
I am also looking forward to seeing where the new manager takes Kingswood Mount. Exciting times for the team, residents and family and friends of the amount.
Many thanks for your review.

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Review from Melanie G (Daughter of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Beware. Please don't put a member of your family into this care home! (I say care extremely loosely).
Takes staff 24 hours to call an ambulance after having a fall and didn't even bother to contact relatives! Food - you have two choices-take it or leave it (regardless of dietary requirements.
Nobody
ever answers the phone. Personal care is shocking and non-existant (hair hasn't been combed for weeks (excuse they've lost his comb). The carer got my dad ready for a day out, with messy hair, unshaven, no shoes, bleach all over his trousers. Never seen him wear any new clothes we have bought and not even to be found in his room? I could go on.
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Review from Pete L (Husband of Resident) published on 18 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before the arrival of COVID-19, the home was well run and my wife was lovingly cared for by skilled and dedicated staff, and I was able to observe this when I was welcomed into the home on my more or less daily visits. Since the arrival of COVID-19, l can’t think of the team at Kingswood Mount without
welling up. Their courage and dedication have been absolutely gobsmacking. Despite the additional procedures they have to observe (without the support of colleagues who were taken ill), they have maintained their courtesy and positivity throughout.
My wife is confined to bed with advanced dementia. I feared that, without frequent extended one-to-one visits, her mental condition would rapidly deteriorate. Now that limited visits are permitted again, l am amazed to find my fears were unjustified. How the staff managed this just seems miraculous!
I’m very glad of this opportunity to express my profound gratitude to the whole team at Kingswood Mount. You’re all amazing.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

What a wonderful review and testament indeed to an amazing team at Kingswood Mount - they will be thrilled to read what a difference they are making, not only to the residents they care for but also for each resident's wider family.

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Review from Rachel R (Resident) published on 17 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kingswood Mount is an amazing care home, staff truly love the vulnerable people in their care. I have every confidence that my mum is in the best of hands. She was made to feel incredibly welcone from the word go. The manager even arranged transport for her from Cumbria to Liverpool. The care here extends
to the family members and I am proud to say I feel amongst friends when I visit.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

Many thanks for your wonderful review. It is great for team members to see the impact they have, not only on their residents but also on their wider families.

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Review from Maria F (Daughter of Resident) published on 17 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I’d like to applaud the amazing staff at Kingswood Mount for all their hard work and dedication during the most stressful and dangerous times.
My mother has been at the home for the past two and a half years. I cannot speak highly enough of this wonderful home. The care my mother receives is brilliant.
She is well-fed and taken care of to the highest degree. I could not wish for a better home!
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

Thank you for your lovely review. The team do indeed deserve applause.

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Review from David R (Son of Resident) published on 14 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A caring friendly environment, where the needs of the clients come first. The home have made every effort to keep me updated on my father’s wellbeing during the current crisis and have worked hard to organise window visits. My father looks well cared for and happy, which is all I can ask. In more normal
times there are always activities taking place to keep the clients stimulated.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

Thank you for your lovely review. These are such difficult times for all but it's great to read that your father is doing so well.

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Review from Jean O (Daughter of Resident) published on 13 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has received excellent care in the 6 years she has been in this home. In spite of occasional very challenging behaviour she has been treated with love, respect, good humour and very professionally. The place is always clean and residents get lots of activities and stimulation appropriate to
their needs and abilities.
Over the period of lockdown my mother has continued in good spirits due to the care she is shown by all staff and carers. I have nothing but praise for this home.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

What a lovely review. Thank you so much for taking the time to write it.

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Review from S M (Daughter of Resident) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both my parents have received good care in the two years they have lived at Kingswood especially from the carers and nurses who have been excellent. They have given fantastic care during some difficult times and I would like to thank them very much.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

Many thanks for taking the time to write this review. It's great for the team to see what a difference they make.

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Review from R J (Daughter of Resident) published on 17 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Permanent staff carers are excellent, look after Mam with dignity and talk to her. Not sure when it comes to supply carers they don't know residents and some don't talk to them when giving them food/drink so I think you should employ more permanent staff.
Home is always clean, can't fault cleanliness.
All
staff very friendly with the residents.
In all, Mam looked after well, she is well-loved and I am happy with her being there.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

Many thanks for your review. Recruitment is ongoing, however, we also try to ensure, when using agency staff that we have the same people for continuity. It is great to know that your mam is well-loved.

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Review from Jane M (Daughter of Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic team at Kingswood Mount. Always go above and beyond for the clients, so much love and care given to my mum. Food is wonderful and Mum always cleans her plate. Great activities and lots of entertaining. Mum is always presentable, clean and fresh.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

What a wonderful review. It seems like your mum is very happy at Kingswood Mount. Many thanks for taking the time to write this review.

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Review from Fiona B (Wife of Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident for 3 years and the care he has received has been consistently excellent. He is settled and happy and is kept clean and healthy.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

Thank you for taking the time to write this review telling us about your husband's experience. In particular, it is lovely to read that he is settled and happy.

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Review from Linda F (Wife of Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at Kingswood for six months now, the care and respect he has received from the staff has been excellent. The staff always welcome you when you visit with a smile and hello, and they are always there if you have any concerns.
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

Many thanks for taking the time to write this review. It's wonderful to see what a positive impact the team is having not only on your husband but also his wider family.

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Review from P G (Son of Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Kingswood Mount in June 2016 with 9 grade 4 bedsores, with the care of the wonderful staff there, Mum's sores healed but are still vulnerable. If staff see any redness by Mum's already vulnerable sores they immediately tell the nurses. The time Mum has been there tells everything about
Kingswood Mount. Well done everyone!
Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

Many thanks for your review which shows the skills and care of our team members. I'm so pleased your mum is getting the best attention.

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Review from Rita G (Daughter of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here for about 4/5 years and all I can say each year she has been here, Kingswood Mount has gone to a very high standard. My mum is so happy here and the staff are wonderful and caring. When I leave her I know she is in safe hands.
Reply from Alison Foreman, Commercial Director at Kingswood Mount Care Home

Thank you for your wonderful review. Kind regards.

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Review from G H (Husband of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has severe dementia and cannot communicate because of speech and hearing problems. She was having problems making sense of her world and had to be given her medication covertly because she was refusing to take it. My two daughters and I found it impossible to satisfy her basic needs of medication,
personal hygiene/toileting and freedom from anxiety. Since admission to Kingswood Mount, she is taking her meds, smiling more frequently and showing no signs of distress, thanks largely to the professionalism and dedication of the staff.
Reply from Alison Foreman, Commercial Director at Kingswood Mount Care Home

Thank you for taking the trouble to write such a wonderful account of your wife's experience of care at Kingswood Mount. It is heartwarming to hear.


Kind regards

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Review from Anna R (Daughter of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dad was transferred to Kingswood Mount from the hospital in early March 2018 following a hip operation. It was our wish for him to go to Kingswood Mount as we had viewed it and heard very good things about it. We absolutely made the right decision as every member of staff we met from the manager
to the nurses, care staff, domestics and activity coordinator was truly amazing and treated my dad and ourselves with respect and dignity.


Our dad sadly passed away after a short stay but the care, love and attention he receives from every member of staff was heartwarming and made us feel special during a very difficult time. Nothing was too much trouble for them and they really went above and beyond anything we expected.


A huge thanks to all the wonderful staff at Kingswood Mount.

Reply from Alison Foreman, Commercial Director at Kingswood Mount Care Home

Thank you very much for taking the time and trouble to write about your experience of care at Kingswood Mount. We are so pleased to know that the hard work put in by all in the home to ensure that residents are loved and cared for has been felt and appreciated. The team will be heartened by your comments. Kind regards

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Review from Moe B (Daughter of Resident) published on 21 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved to Kingswood Mount early in 2016. Throughout his time living there we've had nothing but praise for the care and support he and all of the family have received from the whole team during some very difficult and challenging times.
I've been so impressed with the professional, yet loving
approach to supporting residents in this stage of their lives and we have now also experienced "end of life care" Kingswood style and can honestly say that I wouldn't have chosen for dad to end his days anywhere else.
All of the staff, both day and night, delivered genuine, tender loving care in the last few weeks of his life, liaising with GPs to ensure he could remain at Kingswood and providing us with sustenance and hugs as required!
Thank you all.
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Review from Carla L (Daughter of Resident) published on 30 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the Nursing staff and care workers enough for making my mums last few months a good one. Before my mum got to Kingswood Mount she was in a terrible state due to vascular dementia, but after a few days of being cared for at this nursing home she was a totally different person and resembled
the kind and loving person she was before dementia took its toll. Thank you for caring for my Mum, and thank you for helping us get through the difficult task of saying goodbye. I would recommend this home to everyone, your loved one will get quality care and treated with dignity.
Reply from Alison Foreman, Commercial Director at Kingswood Mount Care Home

Thank you very much for such a heartfelt review of Kingswood Mount. The team work so hard to deliver great care to their residents and we are so proud when it is recognised and acknowledged by those whose loved ones they care for.


Your kind words will be shared with the team.


Kind regards.

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Review from Ann L (Friend of Resident) published on 28 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend was in 2 previous care homes which were not very good since moving to Kingswood Mount she has much improved, has gained weight and she is walking again. She joins in activities, she seems very happy in there and she interacts with other residents. All the above had stopped when in other homes
and she looks clean and well looked after every time I visit her. Staff are always happy and smiling and nothing is too much trouble. It is a pleasure to visit keep it up guys.
Reply from Alison Foreman, Commercial Director at Kingswood Mount Care Home

Many thanks for your review, how pleased I am to hear such a success story! The team works so hard to settle new residents into the home and this sets them up well to enjoy their lives in their new home. The satisfaction they have from doing such a great job is evident. Kind regards.

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Current Review Score: 8.8 (8.798)

Overview of Review Score

The Review Score of 8.8 (8.798) out of 10 for Kingswood Mount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.798 for Kingswood Mount Care Home is calculated as follows: ( (121 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (47 Very Poors x 1) ) ÷ 203 Ratings = 3.798
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingswood Mount Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jun 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (3)

John

John Kelly

Job Title: Home Manager Joined: 2022

Hi, my name is John. I am the Home Manager of Kingswood Mount Care Home.


I have been a nurse since 2002 and have been a Home Manager since 2012.


What keeps me doing the role is a sense of family and community. I don’t see the nursing home just as a nursing home, I see it as a big house and at the core of the house is family. That family includes the team, the residents and the resident's families and loved ones treating each other with respect and dignity what a good family should do. It's a sense of belonging to the community that brings out the best in all of us and my home at Kingswood Mount Care Home feels like it very much belongs to the local community. A good manager involves everyone in decisions and choices that are made for the home, and I want all our families to also feel part of our big family.

Clare

Clare Stanton

Job Title: Deputy Home Manager Joined: 2015

Hello, my name is Clare. I am the Deputy Home Manager at Kingswood Mount Care Home.


I have worked in social care for over 20 years within dementia and residential settings across Liverpool. I joined Kingswood Mount Care Home as a Senior Care Assistant in 2015; in that time I have gained a lot of experience and knowledge within the management setting, I am also working towards completing my level 5 in leadership and management to further my skills within my role.


I take pride in working at Kingswood Mount Care Home and working alongside our incredible and talented team. I believe everyone should be treated with dignity and respect and all our team members to promote person-centred care to our wonderful residents.


I feel I am a very approachable and positive person and will always be happy to stop what I am doing to talk to anyone of our residents/staff and families.

Karen

Karen Owens

Job Title: Activities Coordinator Joined: 2014

Hello, my name is Karen. I am the Activity Co-Ordinator at Kingswood Mount Care Home.


I joined Kingswood Mount Care Home in 2014 working as a Care Assistant on days/nights which I enjoyed very much. I was then given an opportunity to apply for the activity role here at Kingswood Mount Care Home, and I am so glad I did! I find this role very rewarding and fulfilling, as to see the enjoyment that our wonderful residents get when doing activities with them is amazing. I feel I make a huge difference in their daily life and I get to spend quality time with the residents either on a 1-1 basis delivering person-centred activities or within the group. We do a wide range of activities here at Kingswood Mount Care Home throughout the day and also have live entertainers in and our residents love to have a good knees-up and a dance!

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